Writing off an amount to the wrong account

[user-removed]

Plan

Premium

Country

Device

(Sony VAIO laptop)

Operating System

(Windows 7)

Sorry there was a misunderstanding, account 314vtueqwoxaxhpvpl325cudoln4
not used, I ask you to return the debited money, delete the account, since I use other accounts, and pay for it.

My Question or Issue

[Billy-J · Accepted solution]

Hi @user-removed, thanks for reaching out to the Community!

I understand that you would like a refund. For more information on getting a refund, check out this support article.

Hope this helps. If you need further help, just ask. I’d be happy to take a look!

[user-removed]

I want to return the debited money and delete my account

[Billy-J]

Hey @user-removed, 

Thank you for letting me know. 

So, if you want to request a refund, my last reply has the support article where you find more information about this. 

To confirm as well, you want a refund, and then you want to delete the old account since you have a new one? 

Keep me posted.