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Wrong country

This is getting really frustrating.

 

I moved from GB to CH, and have updated my payment details from a UK card to a Swiss card. So far so good. I clicked through on account ->change country, chose Switzerland and entered my new Swiss card. Again, all good.

 

Then when I go back to the home page, it still shows GB as my country. Darn. So I cancel premium, and recreate it, selecting Switzerland as my country. Sign out/in, and yet... still showing up as GB.


This is even more annoying as I have some free 1-month vouchers to use... but these are only valid is Switzerland... 

 

Any idea what's going on? Really frustrating!

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Marked as solution

Hey @Spinal,

 

As stated in this support article, the new payment method and country settings will be in effect from your next payment date.

 

It won't update before that. 🙂

Hope this helps!

MaximSpotify Star
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Note: I'm not a Spotify employee.

View solution in original post

3 Replies

Oh - screenshot... GB is the country, yet looking on the right it's clear I'm billed in swiss francs...

spotify.PNG
Marked as solution

Hey @Spinal,

 

As stated in this support article, the new payment method and country settings will be in effect from your next payment date.

 

It won't update before that. 🙂

Hope this helps!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

That's a pain... thanks for the quick response though!

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