Wrong subscription status

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Wrong subscription status

kar3n
Casual Listener

Hi, 

 

I've been paying a monthly subscription to Spotify but in my account profile on the website, the status shows that my plan is Spotify Free.  When I click on Get Premium, I keep getting the message to try again later due to quick maintenance.   FYI, I signed up via my android phone and only play Spotify on my phone. (brand: Xiaomi).  Can anyone help me update or change my subscription? 

 

Thanks!

Karen from Malaysia

 

 

 

 

 

3 Replies

Re: Wrong subscription status

janbendzala
Newbie

Hi. I have the same problem. I already login/logout several times. No change. How I can change status to premium when I am paying for it already?

Re: Wrong subscription status

isetteduburck
Casual Listener

I have the same problem. Is it solved yet?

Re: Wrong subscription status

kar3n
Casual Listener

It's being solved now :)   I had 2 accounts, didn't realise that one was linked to my Facebook... 

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