Wrongly Charged

[Megrose1014]

I had tried to get the student discount since I was accepted into a college, but was unable to since I am not actually attending until fall. However, I was charged twice for the student subscription, and I'm still using a free account! How do I get my money back??

[Daisy]

Hey @Megrose1014.

Welcome to the Community!

If we’re unable to verify your student I.D, then unfortunately you won’t be eligible to claim the Student Discount. In this instance, any charges will show on your statement as ‘pending’ or 'processing.' This means your bank has put a temporary authorization on the funds, but no money has actually been taken. Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank.

Thanks! Have a nice day 🙂