I recently paid for a year Premium. However, now family members want Spotify. How can I convert the account and recover the $99 year fee? I obviously do not want to pay $14.99 on top of the $99 I just spent.
In this case, we recommend that you contact us here or through our official social media channels on Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.
Let us know how it goes and if you have any other questions.