Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

You've discovered a premium feature

You've discovered a premium feature

I have premium.  I shouldn't be seeing this message.

 

It's also incredibly condescending to people who don't have premium.  "This is a premium feature" or "you need to purchase premium to use this feature" or greying it out altogether so that people know they don't actually have permissions to use it would all be more respectful.  It's not a treasure hunt and a pop-up telling you that you are a second class citizen isn't a reward.

Reply
1 Reply

Hey @skyarland,

Thank you for reaching out to the Community. We hope you don't mind us moving your post out of the Chats section to one of our Help boards as it fits better here.

 

If you have an active Premium subscription, the app should not show that message. In this case, we'd first recommend forcing the sync between your account and your device by logging out and logging back in twice.

 

If the issue persists, we'd recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it’s more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble. 

Hope this helps. If anything else comes up, don't hesitate to ask. 

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts