account got wiped

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account got wiped

johannahxo
Newbie
Hi i was wondering if anyone can help me, i had to change my card details to get my premium back as my other card expired, but i think i did it wrong & all of my music, basically my entire account got wiped. Is there a way i can fix it?</3
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Re: account got wiped

MattSuda
Community Legend

Hey @johannahxo

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

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