account hacked and no notification

[lancex20-us]

Plan

Premium

Country

US

Device

iPhone 11

My Question or Issue

This month someone hacked into my account and changed my plan from premium student discount to family plan. I noticed just today that there were new playlists in my library and I was confused. So I checked my account overview and my plan was changed to family plan. I wasn’t notified at all. I got no email. If I or anyone changes my plan I should be notified right away. I already kicked the guy out of my account and changed my plan back, but I’m still left to pay for the family plan which is unfair. You guys should add a 2 step authentication factor or any other way to protect my account and even notify me if my plans change.

[Billy-J]

Hey @lancex20-us, thanks for reaching out to the Community!

I'm sorry to hear this. 

In this case, I'd recommend checking out this support article for more info and the next steps to take.

Have a nice day 🙂 

[Petya]

Hi there @,

Thanks for reaching out! 

After you follow the steps from the article @Billy-J gave you, you can vote here for an Idea about a second-factor authentication. Just click on +VOTE and subscribe if you want to get relevant updates about it.

Have a nice day!