account is gone

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account is gone

Casual Listener

 

 

My Question or Issue

 I had a premium subscription that has dissapeared (not sure what happened).  I let it go/opened a new free account (back to free/with advertisments)  but am still being billed for the subscription that I no longer have access to...

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Re: account is gone

Rock Star 22
Rock Star 22

Hey @glh21, and welcome to the community.

Hope you're doing great!

 

I'm very sorry to hear this. To confirm, you can't get access to your old account, so you created a new one and you're still being billed from that old account?

Let me know, and I'll see what we can do going forward 🙂 

Billy-JRock Star 22
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Re: account is gone

Casual Listener

Yes, This is correct. 

 

When I logged in, I received a notification that there was no account used with my email. 

 

At the time, I didnt have time to investigate so I started a new account.

 

Then a month later, I noticed a charge on my credit card for 14.99

 

All of my playlists are gone...:(

 

Thank you for your help

 

Greta

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Re: account is gone

Rock Star 22
Rock Star 22

Hey @glh21.

 

Thanks for the info!

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. 

 

Have a nice day 🙂

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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