account is gone

[glh21]

My Question or Issue

 I had a premium subscription that has dissapeared (not sure what happened).  I let it go/opened a new free account (back to free/with advertisments)  but am still being billed for the subscription that I no longer have access to...

[Billy-J]

Hey @glh21, and welcome to the community.

Hope you're doing great!

I'm very sorry to hear this. To confirm, you can't get access to your old account, so you created a new one and you're still being billed from that old account?

Let me know, and I'll see what we can do going forward 🙂 

[glh21]

Yes, This is correct. 

When I logged in, I received a notification that there was no account used with my email. 

At the time, I didnt have time to investigate so I started a new account.

Then a month later, I noticed a charge on my credit card for 14.99

All of my playlists are gone...:(

Thank you for your help

Greta

[Billy-J]

Hey @glh21.

Thanks for the info!

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. 

Have a nice day 🙂