already payed and didn't receive premium

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already payed and didn't receive premium

Anaisabel123
Casual Listener
I've already payed for Spotify premium and didn't receive what I've payed for. They say on the website that they are having difficulties with it. But if they knew that since April 23, why did they let me pay for it?
Please solve the problem
Paguei pelo recurso Premium no boleto mas não me liberaram, mesmo sabendo que não conseguiriam me liberar o recurso (conforme aviso do dia 23/04/2017) deixaram que eu fizesse o pagamento.
Resolvam por favor
confirmação de pagamento.jpg
2 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

MattSuda
Rock Star 24
Rock Star 24

Hey @Anaisabel123

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Solution!

Anaisabel123
Casual Listener

already solved, it was payed in another account, thank you

View solution in original post

3 Replies
Solution!

MattSuda
Rock Star 24
Rock Star 24

Hey @Anaisabel123

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Solution!

Anaisabel123
Casual Listener

already solved, it was payed in another account, thank you

View solution in original post

SAESAR267
Casual Listener
I WILL BE SURE TO APPRECIATE SPOTIFY PREMIUM
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