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automatic switch from premium to premium family without asking for it?

automatic switch from premium to premium family without asking for it?

dear support, 

it's the 2nd time now that i get a "welcome to spotify family" email, the thing is i have never signed up or asked for the switch.

first time i changed back to normal Premium by hand but now it is kinda bugging me. i am the only user of my Account. can you please look into this? thanks a lot

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4 Replies

Hey @PeterHacker,

 

I am sorry to hear you are having issues accepting a family invite!

 

Could you try accepting it in a different browser, or try clearing your current browser's cache?

 

Let me know if that works 👍

 

-Tom

dear tom,

 

i didn't ever get an family invite and i don't even need one. my subscription got changed AUTOMATICALLY from premium to family for the 2nd time in a few weeks now and i want to simply STAY on premium!

 

thanks

Hey @PeterHacker,

 

Sorry for the confusion here.

 

I recommend making sure your account is secure, view this article on ways to make your account secure: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/

 

This step will prevent unauthorised access to your account as it is very unusual for this to happen. If you know that no one has access to your account then I would recommend contacting support, you can do this via Twitter (@SpotifyCares) or on the online contact form.

 

I hope this helps,

Tom

thanks, tom, i will look into it!

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