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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148351 Views

69 replies

10 likes

Premium for Family
  • 148351 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93873 Views

89 replies

4 likes

  • 93873 Views
  • 89 replies
  • 4 likes

Solved!!Superuser Contribution Can't redeem a giftcard

PlanFreeCountryMéxico(iOS 10, Android Oreo, Windows 10,etc.)Mi pregunta o problema Hey I bought a giftcard and when I wanted to redeem it, it says that the code is invalid, help

Newbie

Plan Free Country México (iOS 10, Android Oreo, Windows 10,etc.) Mi pregunta o problema  Hey I bought a giftcard and when I wanted to redeem it, it says that the code is invalid, help...

RDP1966

Casual Listener

27982 Views

48 replies

0 likes

  • 27982 Views
  • 48 replies
  • 0 likes

Superuser Contribution Premium not accepting my card in Nigeria

I have you trying to pay for my premium subscription from Nigeria and and none of my cards were accepted. I've tried dollar and local cards both virtual and physical and none of them workedPlan PremiumCountryNigeriaDeviceRedmi 7 and WebOperating Syst...

Visitor

I have you trying to pay for my premium subscription from Nigeria and and none of my cards were accepted. I've tried dollar and local cards both virtual and physical and none of them worked Plan P...

theonlykingblack

Visitor

12515 Views

13 replies

8 likes

  • 12515 Views
  • 13 replies
  • 8 likes

Superuser Contribution The payment failed by bkash

The payment failed. Please try again, use a different payment card or a different payment method.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or I...

Casual Listener

The payment failed. Please try again, use a different payment card or a different payment method. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Op...

IftekharDhrubo

Visitor

307 Views

6 replies

0 likes

  • 307 Views
  • 6 replies
  • 0 likes

Annual payment plan option no longer available after renewal

PlanIndividual PremiumCountryPhilippinesDeviceSamsung Galaxy S24Operating SystemAndroid version 16 My Question or IssueEver since I subscribe for a premium plan, I always select the annual plan because aside from lesser hassle in paying monthly, I ca...

Casual Listener

Plan Individual Premium Country Philippines Device Samsung Galaxy S24 Operating System Android version 16   My Question or Issue Ever since I subscribe for a premium plan, I alway...

Dan203

Visitor

7804 Views

10 replies

7 likes

  • 7804 Views
  • 10 replies
  • 7 likes

Payment deducted

PlanFree/PremiumCountryINDIADeviceOnePlus nord 3 ce liteOperating System(, Android My Question or IssueThe payment got deducted through UPI but my premium didn't get activated. Can anyone check what is the issue? I am attaching the screenshot too for...

Casual Listener

  Plan Free/Premium Country INDIA Device OnePlus nord 3 ce lite Operating System (, Android    My Question or Issue The payment got deducted through UPI but my premium didn'...

Shyam12

Casual Listener

24 Views

2 replies

0 likes

  • 24 Views
  • 2 replies
  • 0 likes

Solved!! Premium payment successful in the UPI and not updated on the portal

Premium payment successful in the UPI and not updated on the portalI was waiting for more than 24 hours but still it is not reflected on the Spotify account. Need urgent help.

Casual Listener

Premium payment successful in the UPI and not updated on the portal I was waiting for more than 24 hours but still it is not reflected on the Spotify account. Need urgent help.

31i5fvkz5xfk5wo37sd5

Visitor

128 Views

4 replies

0 likes

  • 128 Views
  • 4 replies
  • 0 likes

Solved!! My ex cancelled our premium duo: how do I switch to premium?

Dear team, I just received the email indicating my ex cancelled our premium duo account (he is the administrator). When clicking on the link included in the email to subscribe on my own it only redirects to spotify free. Do I have to go through free ...

Casual Listener

Dear team,  I just received the email indicating my ex cancelled our premium duo account (he is the administrator). When clicking on the link included in the email to subscribe on my own it onl...

Billy-J

Spotify Star

3691 Views

12 replies

1 likes

  • 3691 Views
  • 12 replies
  • 1 likes

Solved!!Superuser Contribution I need help transferring a new premium subscription to my existing account

Hi, my Spotify subscription canceled, I tried to renew my subscription and Spotify made a new account under my Facebook name.. now I am paying for a subscription that I don’t even use as my playlists are on my original subscription.. how do I transfe...

Visitor

Hi, my Spotify subscription canceled, I tried to renew my subscription and Spotify made a new account under my Facebook name.. now I am paying for a subscription that I don’t even use as my playlists...

31tuewfu5c6puglco6gq

Casual Listener

3042 Views

3 replies

0 likes

  • 3042 Views
  • 3 replies
  • 0 likes

$2 charges on a free trial

PlanFree/PremiumCountryUsaGalaxy s24+Operating android My Question or IssueWhy was i charged $2 after signing up for a 4 month free trail of premium?

Visitor

Plan Free/Premium Country Usa Galaxy s24+ Operating android   My Question or Issue Why was i charged $2 after signing up for a 4 month free trail of premium?

Papandi

Visitor

314 Views

2 replies

0 likes

  • 314 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution why is my audiobook top up not working?

I purchased a top up in January of this year. It says that it remains valid 12 months after purchase, but recently it says I only have 15 hours available. I should have 25, but maybe it’s just showing weird.

Visitor

I purchased a top up in January of this year. It says that it remains valid 12 months after purchase, but recently it says I only have 15 hours available. I should have 25, but maybe it’s just showin...

woodcutter24

Casual Listener

19001 Views

32 replies

1 likes

  • 19001 Views
  • 32 replies
  • 1 likes

Superuser Contribution I see ads even though I'm paying for Premium

I've been a Spotify Premium subscriber more or less consistently since 2015. This morning I opened the Spotify app and was greeted by a full screen advertisement for a new Dua Lipa single -- it was labeled as a "Sponsored recommendation".I pay Spotif...

Casual Listener

I've been a Spotify Premium subscriber more or less consistently since 2015. This morning I opened the Spotify app and was greeted by a full screen advertisement for a new Dua Lipa single -- it was l...

asdfasdfasadasd

Newbie

33446 Views

20 replies

15 likes

  • 33446 Views
  • 20 replies
  • 15 likes

What is the plan solution for single parent with one kid?

I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.

Casual Listener

I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.

Thejinja

Newbie

3070 Views

9 replies

6 likes

  • 3070 Views
  • 9 replies
  • 6 likes

Issue with payment.

Hello, new here... I have been trying to make payments for my Premium over the past few months and none of the payment methods ever go through, thought it was my own card with an issue at first, but I tried the cards of several others which have work...

Newbie

Hello, new here... I have been trying to make payments for my Premium over the past few months and none of the payment methods ever go through, thought it was my own card with an issue at first, but ...

firefromthehip

Newbie

641 Views

3 replies

2 likes

  • 641 Views
  • 3 replies
  • 2 likes

Adds playing with premium

When I’m listening to podcasts they are being paused to play random adds eg. McDonald’s they are not part of the podcast they are not podcast sponsors PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 1...

Visitor

When I’m listening to podcasts they are being paused to play random adds eg. McDonald’s they are not part of the podcast they are not podcast sponsors  Plan Premium Country UK Device (iPho...

JBayudz

Rising Star 4

28 Views

1 replies

0 likes

  • 28 Views
  • 1 replies
  • 0 likes

Can I switch from Family premium to Duo premium?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

JBayudz

Rising Star 4

28 Views

1 replies

0 likes

  • 28 Views
  • 1 replies
  • 0 likes

Solved!! Driving customers away

PlanPremiumCountryScotlandDeviceMultiOperating SystemMulti My Question or IssueI want a simple plan that allows me to play my music playlists on any of my devices. I don't want audio books, podcasts or videos. I have previously paid for my subscripti...

Regular

Plan Premium Country Scotland Device Multi Operating System Multi   My Question or Issue I want a simple plan that allows me to play my music playlists on any of my devices. I don't wa...

doc1964

Regular

267 Views

7 replies

0 likes

  • 267 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution spotify premium 3 month offer for friend gone

I got an offer when I opened the Spotify app for a free 3 month period of Spotify premium for a friend via link. i needed to ask my friends who didnt have premium already so I exited the app. it took a bit for a response but now that i have someone t...

Visitor

I got an offer when I opened the Spotify app for a free 3 month period of Spotify premium for a friend via link. i needed to ask my friends who didnt have premium already so I exited the app. it took...

Joan

Moderator

81021 Views

21 replies

3 likes

  • 81021 Views
  • 21 replies
  • 3 likes

Solved!!Superuser Contribution Cancel audiobook add on

PremiumUk I want to cancel my audiobook add on package but the only option I'm seeing is to fully cancel my whole subscription.

Casual Listener

Premium Uk   I want to cancel my audiobook add on package but the only option I'm seeing is to fully cancel my whole subscription.

Carrera85

Newbie

1592 Views

10 replies

0 likes

  • 1592 Views
  • 10 replies
  • 0 likes

Superuser Contribution How do I cancel a New York Times subscription through Spotify?

PlanFree/Premium Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

1393 Views

3 replies

0 likes

  • 1393 Views
  • 3 replies
  • 0 likes

suscripcion simultanea

Yo tengo mi suscripcion y soy el administrador pero mi esposa se agrego a la cuenta pero se conecta con mi mismo suscriptor lo que ocasiona en ocasiones que ella escuche lo mio o yo lo de ella que debemos hacer

Casual Listener

Yo tengo mi suscripcion y soy el administrador pero mi esposa se agrego a la cuenta pero se conecta con mi mismo suscriptor lo que ocasiona en ocasiones que ella escuche lo mio o yo lo de ella que de...

osornios

Spotify Star

70 Views

1 replies

0 likes

  • 70 Views
  • 1 replies
  • 0 likes