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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7717 Views
  • 23 replies
  • 2 likes
  • 7717 Views
  • 23 replies
  • 2 likes

Superuser Contribution Already paid for premium, still getting ads

PlanPremiumCountryIndonesiaDeviceLenovo Ideapad3 Operating SystemWindows 11 My Question or IssueWhy am I still getting advertisements even though I already bought the individual premium a day ago? I already followed and tried all solutions I searched...

  • Casual Listener
  • Plan Premium Country Indonesia Device Lenovo Ideapad3  Operating System Windows 11   My Question or Issue Why am I still getting advertisements even though I already bought the in...
  • Baltzy7
  • Casual Listener
  • 84 Views
  • 4 replies
  • 0 likes
  • 84 Views
  • 4 replies
  • 0 likes

Superuser Contribution $ vs £

Hi as the subscription in the UK is £99, whereas it's $99 or KR1043 which is equivalent to £76, I want to pay using a alternative bank but it says you can only pay in the currency you are located in. Going back to Sweden in August but wondering why t...

  • Newbie
  • Hi as the subscription in the UK is £99, whereas it's $99 or KR1043 which is equivalent to £76, I want to pay using a alternative bank but it says you can only pay in the currency you are located in....
  • AlejaR
  • Moderator
  • 39 Views
  • 1 replies
  • 0 likes
  • 39 Views
  • 1 replies
  • 0 likes

Switching plans

PlanPremiumCountryAustraliaDeviceGoogle pixel 7 proOperating SystemAndroid 14 My Question or Issue Hi I've been wanting to change plans but the app doesn't let me and I can't do it in the browser on my pc. I am on the premium plan at the moment and w...

  • Visitor
  • Plan Premium Country Australia Device Google pixel 7 pro Operating System Android 14   My Question or Issue   Hi I've been wanting to change plans but the app doesn't let me and ...
  • 21 Views
  • 0 replies
  • 0 likes
  • 21 Views
  • 0 replies
  • 0 likes

why can't I find premium annual plans?

im planning to extend my plan, but I can find only monthly payment option. im not interested on monthly plan. please help to get annual plan

  • Visitor
  • im planning to extend my plan, but I can find only monthly payment option. im not interested on monthly plan. please help to get annual plan
  • miika50
  • Visitor
  • 1101 Views
  • 2 replies
  • 4 likes
  • 1101 Views
  • 2 replies
  • 4 likes

Solved!!Superuser Contribution Can I change Duo plan to Family not losing already paid money?

I paid for Duo plan hoping I can share it with my kid. Unfortunatelly, I cannot. So, I would like to switch to Family plan but I need to pay whole amount. Is tere a possibility to switch to Family plan and pay only the difference between the prices?I...

  • Casual Listener
  • I paid for Duo plan hoping I can share it with my kid. Unfortunatelly, I cannot. So, I would like to switch to Family plan but I need to pay whole amount. Is tere a possibility to switch to Family pl...
  • Yordan
  • Moderator
  • 127 Views
  • 4 replies
  • 0 likes
  • 127 Views
  • 4 replies
  • 0 likes

Problem changing payment method

PlanPremiumCountryPhilippinesDevice(iPhone XR, and MSI Laptop)Operating System(iOS 17.5.1, and Windows 10) My Question or IssueGreetings everyone, I was sent a notice that Spotify users from the Philippines including me, with premium plans paid throu...

  • Newbie
  • Plan Premium Country Philippines Device (iPhone XR, and MSI Laptop) Operating System (iOS 17.5.1, and Windows 10)   My Question or Issue Greetings everyone,   I was sent a notic...
  • 59 Views
  • 0 replies
  • 0 likes
  • 59 Views
  • 0 replies
  • 0 likes

Superuser Contribution Audiobook top up

PlanPremiumCountryUK DeviceSamsung S10e My Question or IssueHi,I have just paid £9.99 to top up my audiobook hours.There is absolutely no indication of how I can apply this top up, and it doesn't just apply automatically. It shows in my bills that I ...

  • Visitor
  • Plan Premium Country UK  Device Samsung S10e   My Question or Issue Hi, I have just paid £9.99 to top up my audiobook hours. There is absolutely no indication of how I can apply t...
  • Yordan
  • Moderator
  • 57 Views
  • 1 replies
  • 1 likes
  • 57 Views
  • 1 replies
  • 1 likes

Error message when attempting to upgrade from Premium Individual to Duo

PlanFree Trial converting to Premium IndividualCountryUSADeviceiPhone 13Operating SystemWindows 10 on laptop My Question or IssueI keep getting this error message when attempting to upgrade from Premium Individual to Premium Duo with "manage subscrip...

  • Visitor
  • Plan Free Trial converting to Premium Individual Country USA Device iPhone 13 Operating System Windows 10 on laptop   My Question or Issue I keep getting this error message when atte...
  • Maxim
  • Spotify Star
  • 43 Views
  • 1 replies
  • 0 likes
  • 43 Views
  • 1 replies
  • 0 likes

Premium account from India

If I buy a premium membership in India for 1 year and I travel to the USA for 11 months, will I need to pay for membership in the USA?

  • Visitor
  • If I buy a premium membership in India for 1 year and I travel to the USA for 11 months, will I need to pay for membership in the USA?        
  • Maxim
  • Spotify Star
  • 46 Views
  • 1 replies
  • 0 likes
  • 46 Views
  • 1 replies
  • 0 likes

whenever i try to purchase spotify premium,an error comes

while purchasing spotify premiun an error comes saying The authentication failed, so you were not charged. To complete your payment, try again, use another payment method or contact your bank.

  • Visitor
  • while purchasing spotify premiun an error comes saying The authentication failed, so you were not charged. To complete your payment, try again, use another payment method or contact your bank.
  • Bittencourt
  • Spotify Star
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duoble payment

Got double payment action on my card while having only a premium duo plan. I don't remeber having done a previou premium plan. Checked on my payment history on spotify and only have the duo payment inside,but on my card i have the 14.99€ one and a 10...

  • Casual Listener
  • Got double payment action on my card while having only a premium duo plan. I don't remeber having done a previou premium plan. Checked on my payment history on spotify and only have the duo payment i...
  • roons
  • Newbie
  • 173 Views
  • 5 replies
  • 0 likes
  • 173 Views
  • 5 replies
  • 0 likes

Cannot add partner to Duo plan

PlanDuoCountryUnited Kingdom My Question or IssueI recently upgraded from Premium to Duo in order to add my wife (currently on a Free plan), however every time she clicks on an invite link - no matter how I send it to her - it says she cannot be adde...

  • Casual Listener
  • Plan Duo Country United Kingdom   My Question or Issue I recently upgraded from Premium to Duo in order to add my wife (currently on a Free plan), however every time she clicks on an invit...
  • alib8000
  • Newbie
  • 98 Views
  • 3 replies
  • 0 likes
  • 98 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify charged less money than I pay for my plan

Plan Premium Duo Country Venezuela Spotify charged me my monthly subscription as usual, but it only charged me $6 when the cost of my plan is $7.8, in addition it did not detect the payment in the account and it keeps coming up with the red notice th...

  • Newbie
  • Plan Premium Duo Country Venezuela Spotify charged me my monthly subscription as usual, but it only charged me $6 when the cost of my plan is $7.8, in addition it did not detect the payment i...
  • AlejaR
  • Moderator
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium duo + kids account

Hello I have a daughter and she like to have a spotify account. Normally I have to upgrade my account to spotify family. But isn't it possible to use the premium duo account for this matter? If I would upgrade to family I have to charge 15€ a month f...

  • Casual Listener
  • Hello   I have a daughter and she like to have a spotify account. Normally I have to upgrade my account to spotify family. But isn't it possible to use the premium duo account for this matter?...
  • Jules6661
  • Newbie
  • 1125 Views
  • 5 replies
  • 1 likes
  • 1125 Views
  • 5 replies
  • 1 likes

Superuser Contribution BUYING SPOTIFY GIFT CARD WITH PREPAID VISA GIFT CARD

Spotify Usernameskycovenant My Question or IssueI am trying to buy a spotify gift card online and the system is not accepting my Visa Gift card. Is it only me or does Spotify NOT allow to pay even gift card with prepaid VISA?

  • Newbie
  • Spotify Username skycovenant      My Question or Issue I am trying to buy a spotify gift card online and the system is not accepting my Visa Gift card. Is it only me or does Spoti...
  • Vasil
  • Moderator
  • 579 Views
  • 3 replies
  • 0 likes
  • 579 Views
  • 3 replies
  • 0 likes

Dammage gift card

Pin number is damage on my card

  • Visitor
  • Pin number is damage on my card
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

SUBSCRIPTION

My husband added me to his duo plan but it’s still not showing in my account, can i get some help ? PlanDuoCountry Device(iPhone 15)Operating System My Question or IssueMy husband added me to his duo plan but it’s still not showing in my account, can...

  • Visitor
  • My husband added me to his duo plan but it’s still not showing in my account, can i get some help ?    Plan Duo Country   Device (iPhone 15) Operating System     M...
  • Maxim
  • Spotify Star
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium through coupon code

Hi- I got a Spotify premium subscription through a coupon code. I am not sure how to activate the subscription. Someone please help. Regards,Kunal

  • Visitor
  • Hi-   I got a Spotify premium subscription through a coupon code. I am not sure how to activate the subscription.   Someone please help.   Regards, Kunal
  • Rajariyan
  • Visitor
  • 4512 Views
  • 2 replies
  • 0 likes
  • 4512 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can’t switch from premium to student

PlanPremiumCountryUSADeviceMacbook 2020Operating Systemmacos 14.5 My Question or IssueI am verified for my student account, but every time I try to select the monthly subscription for students, a blue page with the words "We're all mixed up; Refresh ...

  • Newbie
  • Plan Premium Country USA Device Macbook 2020 Operating System macos 14.5   My Question or Issue I am verified for my student account, but every time I try to select the monthly subscri...
  • Eni
  • Moderator
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't redeem a giftcard

PlanFreeCountryMéxico(iOS 10, Android Oreo, Windows 10,etc.)Mi pregunta o problema Hey I bought a giftcard and when I wanted to redeem it, it says that the code is invalid, help

  • Newbie
  • Plan Free Country México (iOS 10, Android Oreo, Windows 10,etc.) Mi pregunta o problema  Hey I bought a giftcard and when I wanted to redeem it, it says that the code is invalid, help...
  • Not applicable
  • 1116 Views
  • 8 replies
  • 0 likes
  • 1116 Views
  • 8 replies
  • 0 likes