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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15164 Views
  • 27 replies
  • 3 likes
  • 15164 Views
  • 27 replies
  • 3 likes

What is the plan solution for single parent with one kid?

I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.

  • Casual Listener
  • I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.
  • Jp2017
  • Newbie
  • 174 Views
  • 5 replies
  • 2 likes
  • 174 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution Basic Family Subscription vs. Premium Family

I see in the UK that there is a new Subscription tier of Basic Family for £17.99, but the differences between Premium Family (£19.99) and this new tier is not very clear. Is Basic Family the same as Premium Family just with the Audiobook offerings re...

  • Casual Listener
  • I see in the UK that there is a new Subscription tier of Basic Family for £17.99, but the differences between Premium Family (£19.99) and this new tier is not very clear.   Is Basic Family the...
  • PeteB_UK
  • Regular
  • 66349 Views
  • 34 replies
  • 2 likes
  • 66349 Views
  • 34 replies
  • 2 likes

I've cancelled premium and cant buy it again

Hi, i have recently cancelled my spotify subscribtion. But after couple days, I've decided that i want it again. unfortunatelly it always tells me that i can not buy it, because i'm not allowed to have the free tryout. I know that I can't, and i don'...

  • Visitor
  • Hi, i have recently cancelled my spotify subscribtion. But after couple days, I've decided that i want it again. unfortunatelly it always tells me that i can not buy it, because i'm not allowed to ha...
  • Billy-J
  • Spotify Star
  • 677 Views
  • 5 replies
  • 0 likes
  • 677 Views
  • 5 replies
  • 0 likes

Superuser Contribution My account won’t accept my debit card and all the information is right

I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and want it fixed. What can I do? I’m pretty sure it’s Sp...

  • Visitor
  • I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and wa...
  • jamiemoran
  • Newbie
  • 6789 Views
  • 10 replies
  • 0 likes
  • 6789 Views
  • 10 replies
  • 0 likes

Want to Cancel Premium but forgot my username, password, and email

So I am trying to cancel my spotify premium for one of my accounts I made awhile back, however I cannot remember what email, username, or password I used to the account. I do not want to keep being charged monthly for an account that I cannot access....

  • Visitor
  • So I am trying to cancel my spotify premium for one of my accounts I made awhile back, however I cannot remember what email, username, or password I used to the account. I do not want to keep being c...
  • Dieienei
  • Visitor
  • 11644 Views
  • 4 replies
  • 0 likes
  • 11644 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium user getting ads with music

My Question or IssueLongtime Premium duo user in Singapore recently started getting obnoxious loud ads while listening to MUSIC. Ads are US specific. Eg for Cox internet. reinstalled app twice. Issue persists. Spotify support is terrible. Virtually i...

  • Casual Listener
  • My Question or Issue Longtime Premium duo user in Singapore    recently started getting obnoxious loud ads while listening to MUSIC. Ads are US specific. Eg for Cox internet.  re...
  • FrustratedUserInSG
  • Casual Listener
  • 202 Views
  • 6 replies
  • 1 likes
  • 202 Views
  • 6 replies
  • 1 likes

Superuser Contribution Premium working on phone but not on desktop - says I'm only Free

On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium. I'm not paying another £13.99 a month for this

  • Visitor
  • On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium.   I'm not paying another £13.99 a month for this
  • Narancia1
  • Visitor
  • 3687 Views
  • 22 replies
  • 0 likes
  • Premium
  • 3687 Views
  • 22 replies
  • 0 likes

I have a duo plan and added my partner, but partner still has ads

I switched over to the duo plan so my partner and I could both have ad free music since I was already paying for a premium account it wasn’t much more. We do live at the same address, which has been verified and even shows they’re on my plan and it w...

  • Casual Listener
  • I switched over to the duo plan so my partner and I could both have ad free music since I was already paying for a premium account it wasn’t much more. We do live at the same address, which has been ...
  • Erisan
  • Newbie
  • 283 Views
  • 8 replies
  • 0 likes
  • 283 Views
  • 8 replies
  • 0 likes

Superuser Contribution Didnt get 2 months free on spotify premium

So I got a notification from spotifys app today saying that if I subscribed now, I would get 2 months of premium for free instead of 1. However when I subscribed it didn't show any 2 months options, and it signed me up for the 1 month free trial. Was...

  • Visitor
  • So I got a notification from spotifys app today saying that if I subscribed now, I would get 2 months of premium for free instead of 1. However when I subscribed it didn't show any 2 months options, ...
  • sportsgoth
  • Newbie
  • 2408 Views
  • 10 replies
  • 0 likes
  • 2408 Views
  • 10 replies
  • 0 likes

Premium redeem codes de not working

Hi, i have a redeem premium code of 2 months but when i try to use it it says its unvalid , i got it through the app talabt.Any help??

  • Visitor
  • Hi, i have a redeem premium code of 2 months but when i try to use it it says its unvalid , i got it through the app talabt. Any help??  
  • Maxim
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a Premium Duo Plan - only one plan manager can listen to audiobooks

Only one of the two plan managers can listen to audiobooks under the premium duo plan - how can I fix this issue?

  • Newbie
  • Only one of the two plan managers can listen to audiobooks under the premium duo plan - how can I fix this issue?
  • Heosk
  • Visitor
  • 12431 Views
  • 27 replies
  • 3 likes
  • 12431 Views
  • 27 replies
  • 3 likes

Superuser Contribution Descuento para docentes de música de primaria y secundaria

Plan Free/Premium Country España Device Operating System My Question or Issue Propongo que hagan un descuento de premium para los docentes de música de educacion pública de primària y secundària para facilitar el acceso a los niños y niñas a la músic...

  • Visitor
  •   Plan Free/Premium Country España Device   Operating System     My Question or Issue Propongo que hagan un descuento de premium para los docentes de música ...
  • Eni
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

I subscribes and paid for premium individual but its not working. Its the second time i have wasted my money. I need my money back.PlanFree/PremiumCountry Device(iPhone 13 )Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • I subscribes and paid for premium individual but its not working. Its the second time i have wasted my money. I need my money back. Plan Free/Premium Country   Device (iPhone 13 ) Operati...
  • Asgard3
  • Visitor
  • 239 Views
  • 5 replies
  • 0 likes
  • 239 Views
  • 5 replies
  • 0 likes

Premium Family Account - limited acces?

PlanPremium FamilyCountryUSADeviceiPad 10th genOperating SystemiOSQuestion or IssueI added a family member to my Family Premium account and member can log in, see that his account is a part of family premium but doesn't have the same access to premiu...

  • Newbie
  • Plan Premium Family Country USA Device iPad 10th gen Operating System iOS Question or Issue I added a family member to my Family Premium account and member can log in, see that his account i...
  • Maxim
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify cancel premium

I am stuck canceling my Spotify subscription on my iPad and iPhone. Can you please give me a step-by-step guide on how to cancel Spotify Premium? Thanks in advance.

  • Visitor
  • I am stuck canceling my Spotify subscription on my iPad and iPhone. Can you please give me a step-by-step guide on how to cancel Spotify Premium? Thanks in advance.
  • Eni
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Unable to apply student discount when trying to switch country.

Plan Premium Country Would like to change to UK from Singapore. Device Desktop Operating System Windows My Question or Issue Hi, I would like to switch my account to a UK-based one as I am based there for university. My account was originally registe...

  • Casual Listener
  • Plan Premium Country Would like to change to UK from Singapore. Device Desktop Operating System Windows   My Question or Issue Hi, I would like to switch my account to a UK-b...
  • sudeeeeeeeeee
  • Visitor
  • 520 Views
  • 2 replies
  • 0 likes
  • country
    location
    Payment
    Premium
  • 520 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Losing Hulu with Premium

I currently have the individual premium plan, it changed from the student plan when I graduated. I currently still have hulu with my plan. Will I lose it with the price increase that's happening? Hulu isn't listed with what's included on the spotify ...

  • Visitor
  • I currently have the individual premium plan, it changed from the student plan when I graduated. I currently still have hulu with my plan. Will I lose it with the price increase that's happening? Hul...
  • paramorerocs16
  • Casual Listener
  • 14962 Views
  • 22 replies
  • 1 likes
  • 14962 Views
  • 22 replies
  • 1 likes

I’m living in Italy right now, but my credit card is Méxican.

There’s no way I can get an Italian card, and to Pat premium it asks me to coincide the región from the card and the one I’m right now, how can I renew my Premium plan?

  • Visitor
  • There’s no way I can get an Italian card, and to Pat premium it asks me to coincide the región from the card and the one I’m right now, how can I renew my Premium plan?
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes