Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62489 Views
- 43 replies
- 3 likes
- 62489 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8090 Views
- 23 replies
- 2 likes
- 8090 Views
- 23 replies
- 2 likes
Pay by Mobile: Globe
PlanPremium IndividualCountryPhilippinesMy Question or IssueHi I've been trying to pay by mobile with "Globe" as my carrier like I've done in previous months but its suddenly not there anymore
- Plan Premium Individual Country Philippines My Question or Issue Hi I've been trying to pay by mobile with "Globe" as my carrier like I've done in previous months but its suddenly not there anym...
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- 4 Views
- 0 replies
- 0 likes
- 4 Views
- 0 replies
- 0 likes
Spotify over multiple devices
PlanPremium with 30 day free (just upgraded today)CountryAustraliaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(Android Phone and Tablet, Windows 10 PC, TCL Television My Question or Issue I have been a member of Spotify f...
- Plan Premium with 30 day free (just upgraded today) Country Australia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (Android Phone and Tablet, Windows 10 PC, TCL ...
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- 22 Views
- 0 replies
- 0 likes
- 22 Views
- 0 replies
- 0 likes
Help country problem
My account cant make any payment because acc cant make payment in malaysia currency RM please help
- My account cant make any payment because acc cant make payment in malaysia currency RM please help
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- 20 Views
- 0 replies
- 0 likes
- 20 Views
- 0 replies
- 0 likes
Superuser Contribution Why i don't have premium mini for a day anymore?
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
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- Visitor
- 70 Views
- 2 replies
- 0 likes
- 70 Views
- 2 replies
- 0 likes
I claimed Spotify premium on xbox rewards but i didn’t receive the subscription
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 48 Views
- 1 replies
- 1 likes
- 48 Views
- 1 replies
- 1 likes
Superuser Contribution subscription payment error with FUPS
I live in Turkey and I bought a family subscription, I have been paying for this regularly for 3 months, but this month I have problems and the payment cannot be made, my bank is FUPS and my other purchases work normally, except this particular purch...
- I live in Turkey and I bought a family subscription, I have been paying for this regularly for 3 months, but this month I have problems and the payment cannot be made, my bank is FUPS and my other pu...
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- Newbie
- 853 Views
- 8 replies
- 0 likes
- 853 Views
- 8 replies
- 0 likes
change payment date
How can I change the payment date
- How can I change the payment date
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- Spotify Star
- 33 Views
- 1 replies
- 0 likes
- 33 Views
- 1 replies
- 0 likes
Issues when trying to change family plan
PlanPremium Family CountryUSA DeviceMacbook Pro M1 Operating SystemSonoma 14 / Various Web Browsers Hi, I just moved to the USA from the UK. I updated address and payment info, no probs - but we don't use the audiobooks at all, so thought i'd change ...
- Plan Premium Family Country USA Device Macbook Pro M1 Operating System Sonoma 14 / Various Web Browsers Hi, I just moved to the USA from the UK. I upd...
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- Casual Listener
- 78 Views
- 2 replies
- 0 likes
- 78 Views
- 2 replies
- 0 likes
Superuser Contribution I got a coupon code from Disney+ Hotstar for free 3 months subscription but it's not working
Please resolve my issue
- Please resolve my issue
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- Visitor
- 986 Views
- 6 replies
- 0 likes
- 986 Views
- 6 replies
- 0 likes
Paid for paypal but didn’t receive my upgrade
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
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- Spotify Star
- 57 Views
- 1 replies
- 0 likes
- 57 Views
- 1 replies
- 0 likes
Payment
My Question or IssueIf I miss a payment this month is there a grace period to catch up next month? thanks
- My Question or Issue If I miss a payment this month is there a grace period to catch up next month? thanks
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- Spotify Star
- 4293 Views
- 1 replies
- 0 likes
- 4293 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify does not request UPI payment
PlanFree/PremiumCountryIndiaDeviceSamsung Galaxy M31SOperating SystemAndroid 12 My Question or IssueI tried subscribing to Spotify Premium Individual through UPI but did not get any request on my UPI app. The app that I used was FamPay, I tried a few...
- Plan Free/Premium Country India Device Samsung Galaxy M31S Operating System Android 12 My Question or Issue I tried subscribing to Spotify Premium Individual through UPI but did not ...
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- Visitor
- 3655 Views
- 9 replies
- 3 likes
- 3655 Views
- 9 replies
- 3 likes
Duo to Family Upgrade Problem
I recently moved and began converting my home into a smart home. Part of that includes upgrading my subscription from duo to family. Unfortunately I keep getting and error message saying I'm ineligible for upgrade. Any advice would be great.PlanPremi...
- I recently moved and began converting my home into a smart home. Part of that includes upgrading my subscription from duo to family. Unfortunately I keep getting and error message saying I'm ineligib...
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- Spotify Star
- 49 Views
- 1 replies
- 0 likes
- 49 Views
- 1 replies
- 0 likes
My account got hacked and they changed my plan
Hey guys,recently i got hacked and i don't know how. The hackers changed my plan from duo to family. I just got aware of it and changed my password and i logged out of everywhere. I wanted to know if spotify could refound me this month?I'm asking her...
- Hey guys, recently i got hacked and i don't know how. The hackers changed my plan from duo to family. I just got aware of it and changed my password and i logged out of everywhere. I wanted to know ...
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- Spotify Star
- 64 Views
- 1 replies
- 0 likes
- 64 Views
- 1 replies
- 0 likes
Family Plan Subscription Issues when moving country
PlanPremium Family CountryIreland My Question or IssueI have moved from the UAE to Ireland and trying to update my address and payment details. I moved the plan country in February 2023 to the UAE. It will not let me select a family plan once I chang...
- Plan Premium Family Country Ireland My Question or Issue I have moved from the UAE to Ireland and trying to update my address and payment details. I moved the plan country in Feb...
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- Spotify Star
- 53 Views
- 1 replies
- 0 likes
- 53 Views
- 1 replies
- 0 likes
payments and refunds
after i had cancelled, they took money still for the premium, i messaged them and they said it was past 14 days even after id shown them the bank statement for it going out today? basically their refund policy is you can refund at the start, any othe...
- after i had cancelled, they took money still for the premium, i messaged them and they said it was past 14 days even after id shown them the bank statement for it going out today? basically their ref...
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- 40 Views
- 0 replies
- 0 likes
- 40 Views
- 0 replies
- 0 likes
Can't use code for Premium trial
I received a 3 month Premium subscription trial from Microsoft.I enter the code and I get "Sorry, you are not eligible for that plan. Here are some other ways to get Premium."I don't believe I've ever had Premium before.
- I received a 3 month Premium subscription trial from Microsoft. I enter the code and I get "Sorry, you are not eligible for that plan. Here are some other ways to get Premium." I don't believe ...
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- Spotify Star
- 55 Views
- 1 replies
- 0 likes
- 55 Views
- 1 replies
- 0 likes
Premium duo
I share a premium duo but can’t listen to booksPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- I share a premium duo but can’t listen to books Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Window...
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- Spotify Star
- 52 Views
- 2 replies
- 0 likes
- 52 Views
- 2 replies
- 0 likes
Solved!! Plan modification
Hi everybody! With my wife we have a Duo plan. My doughter has her own account. How can we get together in a family plan?
- Hi everybody! With my wife we have a Duo plan. My doughter has her own account. How can we get together in a family plan?
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- Spotify Star
- 47 Views
- 1 replies
- 0 likes
- 47 Views
- 1 replies
- 0 likes
Superuser Contribution Subscribed to premium duo, can't add second person from the same computer
PlanPremium DuoCountryCanadaMy Question or IssueI just subscribed to Premium Duo and I'm trying to add the second person from the same computer I used to create the manager, and it says the person is in a different country.
- Plan Premium Duo Country Canada My Question or Issue I just subscribed to Premium Duo and I'm trying to add the second person from the same computer I used to create the manager, and it says the...
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- Moderator
- 1850 Views
- 8 replies
- 1 likes
- 1850 Views
- 8 replies
- 1 likes