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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11458 Views
  • 24 replies
  • 2 likes
  • 11458 Views
  • 24 replies
  • 2 likes

I want to CANCEL my Spotify subscription please

I subscribed to Spotify in September and paid $14.92 for September. The German classes have shut down and I need to CANCEL further charges please! I have used an Intermediate Short Stories in German for one day only my email is blazeklela@gmail.com a...

  • Visitor
  • I subscribed to Spotify in September and paid $14.92 for September. The German classes have shut down and I need to CANCEL further charges please! I have used an Intermediate Short Stories in German...
  • Babyodaa
  • Casual Listener
  • 40 Views
  • 2 replies
  • 0 likes
  • 40 Views
  • 2 replies
  • 0 likes

Traveling and account cancelled

I want to share my recent experience with Spotify, which has left me feeling defrauded. I was informed that my subscription was canceled because I was in a country different from the one registered on my account. Spotify requested that I update my pa...

  • Music Fan
  • I want to share my recent experience with Spotify, which has left me feeling defrauded. I was informed that my subscription was canceled because I was in a country different from the one registered o...
  • 18 Views
  • 0 replies
  • 0 likes
  • 18 Views
  • 0 replies
  • 0 likes

Solved!! Traveling abroad with Spotify

I am about to sign up for a Premium Account. Before I do, I need to know if I can use my account abroad. I am based in the US but am retired and spend 6 months each year in Greece, where I have a separate Mac and iPhone. Will my subscription work dur...

  • Casual Listener
  • I am about to sign up for a Premium Account. Before I do, I need to know if I can use my account abroad. I am based in the US but am retired and spend 6 months each year in Greece, where I have a sep...
  • Jonx18
  • Music Fan
  • 61 Views
  • 5 replies
  • 0 likes
  • 61 Views
  • 5 replies
  • 0 likes

Spotify charged me and closed my account an hour later

I was charged for my Duo account, and an hour later, the account was closed down. I received an email stating that they suspect we don't live in the country we subscribed from — which isn't true, as we've been living here for the past three years. No...

  • Casual Listener
  • I was charged for my Duo account, and an hour later, the account was closed down. I received an email stating that they suspect we don't live in the country we subscribed from — which isn't true, as ...
  • Jonx18
  • Music Fan
  • 42 Views
  • 2 replies
  • 0 likes
  • 42 Views
  • 2 replies
  • 0 likes

I need to cancel my subscription

I am currently in treatment for the last 15 months. I have no access to my phone, my Spotify account or my old email. I lost the passwords. I've been paying for Spotify for the last 15 months without using it. I would like to cancel. The bank wont le...

  • Visitor
  • I am currently in treatment for the last 15 months. I have no access to my phone, my Spotify account or my old email. I lost the passwords. I've been paying for Spotify for the last 15 months without...
  • 24 Views
  • 0 replies
  • 0 likes
  • 24 Views
  • 0 replies
  • 0 likes

Superuser Contribution Paguei pelo Premium Duo e continua sendo Free

Já não sei mais o que fazer, falar com o suporte, simplesmente impossível. Faz mais de um mês que paguei pelo premium duo, e até agora nada de ser liberado. Efetuei a compra no cartão de crédito no dia 12/09/2024. Continuo com o plano free.Me sinto l...

  • Casual Listener
  • Já não sei mais o que fazer, falar com o suporte, simplesmente impossível. Faz mais de um mês que paguei pelo premium duo, e até agora nada de ser liberado. Efetuei a compra no cartão de crédito no d...
  • OscarDC
  • Moderator
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes

Superuser Contribution need invoice with VAT number

I need a VAT Invoice, with the Company details, to pay for a Subscription otherwise the expense is not accepted as a company expense... and subscription will not be done...Please instruct how

  • Visitor
  • I need a VAT Invoice, with the Company details, to pay for a Subscription otherwise the expense is not accepted as a company expense... and subscription will not be done... Please instruct how
  • bcnx
  • Casual Listener
  • 2104 Views
  • 3 replies
  • 0 likes
  • 2104 Views
  • 3 replies
  • 0 likes

I want to change my premium duo account back to premium individual.

I had premium individual and accepted an offer to upgrade to premium duo on a trial. My wife didn't use it at all so now I'd like to go back to my premium individual. When I try this in manage my account I am told that I am not eligible for a premium...

  • Visitor
  • I had premium individual and accepted an offer to upgrade to premium duo on a trial. My wife didn't use it at all so now I'd like to go back to my premium individual. When I try this in manage my acc...
  • Billy-J
  • Spotify Star
  • 28 Views
  • 1 replies
  • 0 likes
  • 28 Views
  • 1 replies
  • 0 likes

My duo plan is canceled because I am in a different country than my account is opened.

I am at holiday at the Greece for the last 32 days. And on Sunday, (2 days after today) I'll be back to Turkey. My 2-years duo plan is canceled because of I am a different country that my account is opened. And now I can not use any of app on desktop...

  • Casual Listener
  • I am at holiday at the Greece for the last 32 days. And on Sunday, (2 days after today) I'll be back to Turkey. My 2-years duo plan is canceled because of I am a different country that my account is ...
  • mapdevil
  • Casual Listener
  • 970 Views
  • 46 replies
  • 11 likes
  • 970 Views
  • 46 replies
  • 11 likes

Superuser Contribution My family members got banned for 12 months because someone stole my account

okay, so basically i recently got robbed on my account with family share premium, i got it back right away but my adress has changed so i changed it back to my real adress. Now my family members got banned for no reason because someone banned them, i...

  • Casual Listener
  • okay, so basically i recently got robbed on my account with family share premium, i got it back right away but my adress has changed so i changed it back to my real adress. Now my family members got ...
  • Joan
  • Moderator
  • 35 Views
  • 1 replies
  • 0 likes
  • 35 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium duo account not letting me use 15hrs audiobook time.

I have previously used my Premium Duo account to listen to 15hrs/ month of audiobooks. I just went to play one but the play button is greyed out with a padlock. I logged onto the web version rather than the app and it's trying to charge me even thoug...

  • Newbie
  • I have previously used my Premium Duo account to listen to 15hrs/ month of audiobooks. I just went to play one but the play button is greyed out with a padlock. I logged onto the web version rather t...
  • Yordan
  • Moderator
  • 47 Views
  • 1 replies
  • 0 likes
  • 47 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

"Payment failed. Please try again, use a different payment card or a different payment method."I'm on Premium Duo and this keeps popping up. I'm using payment by mobile (Smart) and things were ok last month.

  • Casual Listener
  • "Payment failed. Please try again, use a different payment card or a different payment method." I'm on Premium Duo and this keeps popping up. I'm using payment by mobile (Smart) and things were ok l...
  • ldr7ramos
  • Visitor
  • 203 Views
  • 4 replies
  • 1 likes
  • 203 Views
  • 4 replies
  • 1 likes

Are you able to add a live album from Flogging Molly?

The album is called “Alive behind the green door” and it is their best work. Apple Music has it but I would prefer to be on Spotify.

  • Visitor
  • The album is called “Alive behind the green door” and it is their best work. Apple Music has it but I would prefer to be on Spotify.
  • osornios
  • Spotify Star
  • 33 Views
  • 1 replies
  • 0 likes
  • 33 Views
  • 1 replies
  • 0 likes

hi why am i getting charged twice in the same month

i payed the first charge which was on october 5th for spotify premium but now it’s october 14th and i’m getting charged again

  • Casual Listener
  • i payed the first charge which was on october 5th for spotify premium but now it’s october 14th and i’m getting charged again
  • osornios
  • Spotify Star
  • 38 Views
  • 1 replies
  • 0 likes
  • 38 Views
  • 1 replies
  • 0 likes

Superuser Contribution Proč mi účtujete předplatné 2x za měsíc???!!! Hned od začátku mi účtujete2x

Proč mi účtujete předplatné 2x za měsíc???!!! To je opravdu drzost. Hned od začátku mi účtujete 2x předplatné za měsíc,proč? Chci peníze zpět !!!

  • Visitor
  • Proč mi účtujete předplatné 2x za měsíc???!!! To je opravdu drzost. Hned od začátku mi účtujete 2x předplatné za měsíc,proč? Chci peníze zpět !!!
  • 31v3ntz4tua43k5ftxqq
  • Visitor
  • 639 Views
  • 4 replies
  • 0 likes
  • 639 Views
  • 4 replies
  • 0 likes