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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132475 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67584 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
250262 Views
154 replies
13 likes
I've been a Spotify Premium subscriber more or less consistently since 2015. This morning I opened the Spotify app and was greeted by a full screen advertisement for a new Dua Lipa single -- it was labeled as a "Sponsored recommendation".I pay Spotif...
I've been a Spotify Premium subscriber more or less consistently since 2015. This morning I opened the Spotify app and was greeted by a full screen advertisement for a new Dua Lipa single -- it was l...
Newbie
15145 Views
13 replies
7 likes
Good afternoon Spotify representatives. On December 19th, I purchased a Spotify package and paid the 21.53 soles they were charging. Since then, I haven't been able to listen to music because my account is no longer working. I was traveling and wante...
Good afternoon Spotify representatives. On December 19th, I purchased a Spotify package and paid the 21.53 soles they were charging. Since then, I haven't been able to listen to music because...
Moderator
178 Views
1 replies
0 likes
It's simple "Play what I select. " For example I select the album Quadrapenia by The Who. I want that album, start to finish, in the order it appears on the album. This is a rock opera it has a narrative. Don't mix in any other songs no matter how ap...
It's simple "Play what I select. " For example I select the album Quadrapenia by The Who. I want that album, start to finish, in the order it appears on the album. This is a rock opera it has a narra...
Visitor
877 Views
5 replies
0 likes
Among many other shortcomings, Spotify is completely ignorant of UK address formatting and insists users input addresses in an non-standard scheme that does not match reality. This makes Spotify's UX unfriendly to high-paying family premium users who...
Among many other shortcomings, Spotify is completely ignorant of UK address formatting and insists users input addresses in an non-standard scheme that does not match reality. This makes Spo...
28 Views
0 replies
0 likes
PlanFamily PremiumCountrySpain DeviceGoogle Pixel 4A, Macbook Pro 2020Operating SystemAndroid 11, MacOS Catalina My Question or IssueSince some weeks ago, I am receiving an error message saying that the payment with the credit card was not possible.I...
Plan Family Premium Country Spain Device Google Pixel 4A, Macbook Pro 2020 Operating System Android 11, MacOS Catalina My Question or Issue Since some weeks ago, I am receivi...
Newbie
1152 Views
6 replies
4 likes
Hi,I’ve been an active Spotify user for many years and I use the platform every day. I really enjoy the service, but I feel disappointed that most recent promotions are targeted only at new users or accounts that haven’t had Premium for a while.Long-...
Hi, I’ve been an active Spotify user for many years and I use the platform every day. I really enjoy the service, but I feel disappointed that most recent promotions are targeted only at new users o...
Newbie
228 Views
2 replies
1 likes
PlanPremiumCountryAustralia moving to Ireland My Question or IssueI am originally from Australia but am studying in Ireland and am wanting to switch to a Student Premium subscription. I have a Wise card in order to have a card in Euros here in Irelan...
Plan Premium Country Australia moving to Ireland My Question or Issue I am originally from Australia but am studying in Ireland and am wanting to switch to a Student Premium subscription...
Casual Listener
2998 Views
6 replies
2 likes
I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal
I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal
Moderator
3977 Views
5 replies
0 likes
I can't find this options, i can only find payment by card, pay pal or carrier
I can't find this options, i can only find payment by card, pay pal or carrier
Visitor
9084 Views
3 replies
0 likes
I was charged twice this month for my subscription, but Spotify does not provide direct customer support. Who can I talk with about this? Anyone knows?
I was charged twice this month for my subscription, but Spotify does not provide direct customer support. Who can I talk with about this? Anyone knows?
Visitor
9349 Views
36 replies
1 likes
Dear Community, I have a 12-month gift card and would like to use the three free trial months beforehand. Is it possible to add the gift card balance to my account after activating the trial months, so that after the trial period ends, the balance is...
Dear Community, I have a 12-month gift card and would like to use the three free trial months beforehand. Is it possible to add the gift card balance to my account after activating ...
Spotify Star
159 Views
1 replies
0 likes
PlanPremium individual CountryukDevicesamsung s24 My Question or IssueIf I try to upgrade to Audiobooks+ i get a "Something went wrong We are unable to complete your purchase". it tries to redirect me to the website but that doesn't work. I pay via G...
Plan Premium individual Country uk Device samsung s24 My Question or Issue If I try to upgrade to Audiobooks+ i get a "Something went wrong We are unable to complete your purchas...
Spotify Star
176 Views
3 replies
0 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
250262 Views
154 replies
13 likes
PlanPremiumCountryIndonesiaDevice-Operating System- My Question or Issueso the thing is I forgot to check my account's balance, the payment failed, I rushed to make my balance eligible again, then spotify asked me to add another payment methodActuall...
Plan Premium Country Indonesia Device - Operating System - My Question or Issue so the thing is I forgot to check my account's balance, the payment failed, I rushed to make my ...
Moderator
895 Views
5 replies
0 likes
I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.
I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.
Visitor
19746 Views
29 replies
0 likes
I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.
I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.
Casual Listener
1925 Views
8 replies
5 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
99 Views
1 replies
0 likes
I appreciate Spotify giving students a discount. But what about teachers? I use spotify in my classroom every day and have to use Premium so that there are no inappropriate ads that pop up. Would you consider offering the same discount to teachers?
I appreciate Spotify giving students a discount. But what about teachers? I use spotify in my classroom every day and have to use Premium so that there are no inappropriate ads that pop up. Would you...
Visitor
1979 Views
3 replies
0 likes
PlanPremium DuoCountryGermanyDevice(iPhone XR, Samsung 10e, Windows PC)Operating System(latest mobile Versions, Windows 11)My Question or IssueMy wife and me have a Premium Duo subscription. I´m the plan manager.When my wife trys to request audiobook...
Plan Premium Duo Country Germany Device (iPhone XR, Samsung 10e, Windows PC) Operating System (latest mobile Versions, Windows 11) My Question or Issue My wife and me have a Premium Duo ...
Spotify Star
184 Views
1 replies
1 likes
PlanTrial PremiumCountryGermanyDeviceSamsung Galaxy A34 5G, Mac Mini November 2020 M1Operating SystemOne UI 7.0 (Android 15), macOS Sequoia 15.6 My Question or IssueWhen I click the button to subscribe to the addon, I get redirected to a page where o...
Plan Trial Premium Country Germany Device Samsung Galaxy A34 5G, Mac Mini November 2020 M1 Operating System One UI 7.0 (Android 15), macOS Sequoia 15.6 My Question or Issue When I cl...
Spotify Star
647 Views
3 replies
0 likes
