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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
69960 Views
31 replies
2 likes
Moderator
120461 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
155310 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
304384 Views
168 replies
13 likes
About a few months ago I saw an option to prepay 12 months of premium individual for a discounted price but I don't know how to get to that menu anymore. It isn't in "manage my plan/billing". For context, I'm in Pakistan so maybe the option is no lon...
About a few months ago I saw an option to prepay 12 months of premium individual for a discounted price but I don't know how to get to that menu anymore. It isn't in "manage my plan/billing". For con...
Visitor
2628 Views
2 replies
0 likes
Eu tinha uma conta através do meu número de telefone, perdi o celular com chip e não consegui recuperar agora com outro celular não consigo acessar a conta pois não tenho mais acesso ao chip não consigo usar nem cancelar e vocês ainda estão cobrando ...
Eu tinha uma conta através do meu número de telefone, perdi o celular com chip e não consegui recuperar agora com outro celular não consigo acessar a conta pois não tenho mais acesso ao chip não cons...
Visitor
12716 Views
9 replies
2 likes
PlanFree/PremiumCountryUnited StatesDeviceMacbook Pro, iPhone 16, ChromebookOperating SystemiOS 26 My Question or IssueI got my card replaced a while ago, so this month's spotify family payment didn't go through.After that I tried my cards and consta...
Plan Free/Premium Country United States Device Macbook Pro, iPhone 16, Chromebook Operating System iOS 26 My Question or Issue I got my card replaced a while ago, so this month's s...
5 Views
0 replies
0 likes
I redeemed the 2-month Spotify Premium reward yesterday and received the redemption email in my Outlook account. The email instructed me to click the redemption link, but whenever I do, I'm taken to a Spotify page that says: "It looks like this offer...
I redeemed the 2-month Spotify Premium reward yesterday and received the redemption email in my Outlook account. The email instructed me to click the redemption link, but whenever I do, I'm taken to ...
4 Views
0 replies
0 likes
The Audiobook+ feature seems like a great way to add to the Spotify experience, but because my account is through my phone plan, even though I have a Spotify Premium membership I can't add any 'add on' features to my account. Having gone through the ...
The Audiobook+ feature seems like a great way to add to the Spotify experience, but because my account is through my phone plan, even though I have a Spotify Premium membership I can't add any 'add o...
Spotify Star
9 Views
1 replies
0 likes
PlanPremiumCountryUKDevice(iPhone 13 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, is it possible to purchase a Spotify 12 Month Gift Card? I have tried Amazon and other major retailers and can’t find anyone wh...
Plan Premium Country UK Device (iPhone 13 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, is it possible to purchase a Spotify 12 Month ...
Spotify Star
12 Views
1 replies
0 likes
My debit card got expired, so I change to a new card. My subscription payment is renewed before I got to update the payment details, so I haven't been able to pay it yet. I tried to change the payment details but it keeps failing. I have tried every ...
My debit card got expired, so I change to a new card. My subscription payment is renewed before I got to update the payment details, so I haven't been able to pay it yet. I tried to change the paymen...
Visitor
398 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
11 Views
1 replies
0 likes
Hello,Today I was charged €12.14 after my 3-month free trial ended.I did not want to continue the Premium subscription. As soon as I noticed the charge, I cancelled my subscription and completed the refund request process by myself, but my refund req...
Hello, Today I was charged €12.14 after my 3-month free trial ended. I did not want to continue the Premium subscription. As soon as I noticed the charge, I cancelled my subscription and completed ...
Spotify Star
13 Views
1 replies
0 likes
PlanBasic FamilyCountryNetherlandsDeviceFairphone 4Operating SystemAndroid 15 My Question or IssueAfter reinstallation of the app (after resetting my phone to factory settngs), I am getting ads when listening to podcasts. Before reinstall I did not h...
Plan Basic Family Country Netherlands Device Fairphone 4 Operating System Android 15 My Question or Issue After reinstallation of the app (after resetting my phone to factory settngs...
Regular
83 Views
8 replies
0 likes
PlanFree/PremiumCountrySwitzerlandDeviceiPhone 12Operating SystemiOS 10My Question or IssueI recently changed my bank account and i forgot to change the payment plan before that. So now i got an E-Mail saying, that I have to change my payment plan. T...
Plan Free/Premium Country Switzerland Device iPhone 12 Operating System iOS 10 My Question or Issue I recently changed my bank account and i forgot to change the payment plan before that. So...
Spotify Star
16 Views
1 replies
0 likes
PlanPremiumCountryPhilippinesDeviceSamsung S25 UltraOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan someone point me to right directions as I cannot find an annual subscription? I keep seeing monthly payments for Spoti...
Plan Premium Country Philippines Device Samsung S25 Ultra Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can someone point me to right directions ...
Spotify Star
26 Views
1 replies
0 likes
I've been a Spotify Premium subscriber more or less consistently since 2015. This morning I opened the Spotify app and was greeted by a full screen advertisement for a new Dua Lipa single -- it was labeled as a "Sponsored recommendation".I pay Spotif...
I've been a Spotify Premium subscriber more or less consistently since 2015. This morning I opened the Spotify app and was greeted by a full screen advertisement for a new Dua Lipa single -- it was l...
Newbie
42474 Views
30 replies
20 likes
Die folgenden Angaben sind nicht erforderlich. Je mehr Informationen Sie uns jedoch zur Verfügung stellen, desto einfacher können wir Ihnen helfen.Premium DuoLandDeutschlandGerätSamsungBetriebssystemAndroid Meine Frage oder mein ProblemIch bin nun au...
Die folgenden Angaben sind nicht erforderlich. Je mehr Informationen Sie uns jedoch zur Verfügung stellen, desto einfacher können wir Ihnen helfen. Premium Duo Land Deutschland Gerät Samsung Be...
Spotify Star
21 Views
1 replies
0 likes
PlanFree/PremiumCountryEthiopiaDevice(iPhone 15) My Question or IssueWhy Spotify won't fix this bug where the card issuing country and account country are basically the same yet can't even subscribe?I thought there was a problem on my account and end...
Plan Free/Premium Country Ethiopia Device (iPhone 15) My Question or Issue Why Spotify won't fix this bug where the card issuing country and account country are basically the same yet ...
Newbie
15471 Views
12 replies
0 likes
CountryDenmark My Question or IssueI created an account back in 2024 (I believe) for a party at my workplace. I created a fresh email and Spotify account for it. I no longer have access to any of them, nor do I remember the names. I noticed that I'm ...
Country Denmark My Question or Issue I created an account back in 2024 (I believe) for a party at my workplace. I created a fresh email and Spotify account for it. I no longer have access ...
Spotify Star
38 Views
1 replies
0 likes
My Question or IssueIf I have a Spotify premium active for only one month, and at that time I redeem a Spotify gift card, will the gift card take effect once the month run out?
My Question or Issue If I have a Spotify premium active for only one month, and at that time I redeem a Spotify gift card, will the gift card take effect once the month run out?
Newbie
239 Views
2 replies
0 likes
I want a refund but you guys don’t even have real people or can give my money back
I want a refund but you guys don’t even have real people or can give my money back
Spotify Star
15 Views
1 replies
0 likes
Hi. I went to Spotify to use the code I received from Trendyol Plus and selected the "start free trial" option, but I think I shouldn't have done that; I should have used the code first.I'm not sure. Now when I try to enter the code, it gives a warni...
Hi. I went to Spotify to use the code I received from Trendyol Plus and selected the "start free trial" option, but I think I shouldn't have done that; I should have used the code first.I'm not sure....
Casual Listener
1296 Views
4 replies
0 likes
PlanPremiumCountryGermanyDeviceiPhone 13Operating SystemiOS 18.5 My Question or Issue I signed up for a 3-month free trial on May 9th, 2025, which should have lasted until August 9th, 2025. I even made a note of the date to be sure. However, on June ...
Plan Premium Country Germany Device iPhone 13 Operating System iOS 18.5 My Question or Issue I signed up for a 3-month free trial on May 9th, 2025, which should have lasted u...
Newbie
2656 Views
2 replies
1 likes
