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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12803 Views
  • 24 replies
  • 2 likes
  • 12803 Views
  • 24 replies
  • 2 likes

Subscription paid after 14 calendar days

PlanPremiumCountry DeviceGoogle pixel 6Operating SystemAndroid My Question or Issuehello, why did my subscriptions pay 14 calendar days later, I paid for a subscription on November 7, today the money was debited, there is no date in the history of pa...

  • Visitor
  • Plan Premium Country   Device Google pixel 6 Operating System Android   My Question or Issue hello, why did my subscriptions pay 14 calendar days later, I paid for a subscription ...
  • 21 Views
  • 0 replies
  • 0 likes
  • 21 Views
  • 0 replies
  • 0 likes

Me cobraron 2 veces que puedo hacer

Use mi tarjeta de crédito y aparece 2 cobros y debe de ser uno como puedo solucionar ese problema

  • Visitor
  • Use mi tarjeta de crédito y aparece 2 cobros y debe de ser uno como puedo solucionar ese problema
  • Bittencourt
  • Spotify Star
  • 41 Views
  • 1 replies
  • 0 likes
  • 41 Views
  • 1 replies
  • 0 likes

Me&my duo didn't cancel my subscription but they sent me an canceled mail

I didn't cancel my subscription for the duo premium, my duo also. But Spotify just sent me an email that my subscription got canceled. I even paid for it.

  • Visitor
  • I didn't cancel my subscription for the duo premium, my duo also. But Spotify just sent me an email that my subscription got canceled. I even paid for it.
  • 33 Views
  • 0 replies
  • 0 likes
  • 33 Views
  • 0 replies
  • 0 likes

Spotify makes your experience worst after a premium free trial

After my free trial, Spotify has increased the ad frequency so much on the mobile app and a bunch of other features are worse. I also get the same ad 50 times in one listening session

  • Visitor
  • After my free trial, Spotify has increased the ad frequency so much on the mobile app and a bunch of other features are worse. I also get the same ad 50 times in one listening session 
  • 30 Views
  • 0 replies
  • 0 likes
  • 30 Views
  • 0 replies
  • 0 likes

why cant i buy spotify premium?

i tried different cards, different device and the cards are open for online purchases but i cant buy it no matter what. i got spotify premium once before for the same account but now i cant buy it.

  • Newbie
  • i tried different cards, different device and the cards are open for online purchases but i cant buy it no matter what. i got spotify premium once before for the same account but now i cant buy it.
  • faaaaaaaaaaaaaaaaart
  • Casual Listener
  • 92 Views
  • 2 replies
  • 0 likes
  • 92 Views
  • 2 replies
  • 0 likes

я минулий місяць підключив Spotify Premium але забув вимкнути а гроші зняло

Я б хотів повернути кошти які у мене зняло сьогодні за Spotify Premium, я не був готовий підключати premium цього місяця, сподіваюся на розуміння, дякую!

  • Visitor
  • Я б хотів повернути кошти які у мене зняло сьогодні за Spotify Premium, я не був готовий підключати premium цього місяця, сподіваюся на розуміння, дякую!
  • 25 Views
  • 0 replies
  • 0 likes
  • 25 Views
  • 0 replies
  • 0 likes

how do I get our church account exempted from tax?

Our account is for a church, we are tax exempt and would like to apply our tax exemption to the subscription price.

  • Visitor
  • Our account is for a church, we are tax exempt and would like to apply our tax exemption to the subscription price.
  • 22 Views
  • 0 replies
  • 0 likes
  • 22 Views
  • 0 replies
  • 0 likes

Student subscriptions

Здравствуйте, я была на студенческой подписке и оплачивала £5,99 каждый месяц, в этом месяце приложение само перевело меня на обычную подписку (хотя я являюсь студентом) и я получила снятие со счета £11,99. Как мне вернуть деньги?

  • Visitor
  • Здравствуйте, я была на студенческой подписке и оплачивала £5,99 каждый месяц, в этом месяце приложение само перевело меня на обычную подписку (хотя я являюсь студентом) и я получила снятие со счета ...
  • 23 Views
  • 0 replies
  • 0 likes
  • 23 Views
  • 0 replies
  • 0 likes

Payment Deducted from EasyPaisa, But Premium not activated

PlanFree/PremiumCountryPAKISTANDeviceiPhone 15 pro maxOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYesterday I purchased spotify premium plan (individual 1 year). I made the payment using the Easypaisa option on checkou...

  • Casual Listener
  • Plan Free/Premium Country PAKISTAN Device iPhone 15 pro max Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Yesterday I purchased spotify premium p...
  • GameHaxxorr
  • Casual Listener
  • 68 Views
  • 2 replies
  • 0 likes
  • 68 Views
  • 2 replies
  • 0 likes

I can't change my country for payment

I'm trying to change my account information. I moved from Finland to Italy. I have a premium membership but I changed my bank to an Italian bank and it can't pay the subscription. Spotify service doesn't allow me to change the payment card because th...

  • Visitor
  • I'm trying to change my account information. I moved from Finland to Italy. I have a premium membership but I changed my bank to an Italian bank and it can't pay the subscription. Spotify service doe...
  • Maxim
  • Spotify Star
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscription, but cannot download music

Hi, We have a family subscription and when I shared the link with my son he has access to Spotify, but when he selects the 'download' button of a playlist I shared with him, he gets the messages that he needs a Premium subscription to download music....

  • Newbie
  • Hi, We have a family subscription and when I shared the link with my son he has access to Spotify, but when he selects the 'download' button of a playlist I shared with him, he gets the messages that...
  • Juanitamoore
  • Visitor
  • 12755 Views
  • 6 replies
  • 0 likes
  • 12755 Views
  • 6 replies
  • 0 likes