Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59308 Views
  • 25 replies
  • 5 likes
  • 59308 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35378 Views
  • 19 replies
  • 2 likes
  • 35378 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26177 Views
  • 16 replies
  • 2 likes
  • 26177 Views
  • 16 replies
  • 2 likes

Why am I hearing ads on Joe Rogan despite having a premium membership?

Many people HATE advertisements. So much so that they purchase premium memberships to not deal with them. Spotify however doesn't do this for the Joe Rogan podcast. It is irrelevant to me that these are Joe's ads and not Sportifies - please provide a...

  • Visitor
  • Many people HATE advertisements. So much so that they purchase premium memberships to not deal with them. Spotify however doesn't do this for the Joe Rogan podcast. It is irrelevant to me that these ...
  • 16 Views
  • 0 replies
  • 0 likes
  • 16 Views
  • 0 replies
  • 0 likes

Spotify deletes downloads

I have premium and when i download a playlist 1 day later the playlist is automatically deleted

  • Casual Listener
  • I have premium and when i download a playlist 1 day later the playlist is automatically deleted
  • Walter23
  • Casual Listener
  • 23 Views
  • 1 replies
  • 0 likes
  • 23 Views
  • 1 replies
  • 0 likes

I payed for premium but on the app it says that I didn't

Hello I'm using Spotify premium for around 2 years now few days ago I paid for my subscription but when I log in to the Spotify app it says that I didn't paid for premium and I should update my card details may I ask why is this happening?

  • Visitor
  • Hello I'm using Spotify premium for around 2 years now few days ago I paid for my subscription but when I log in to the Spotify app it says that I didn't paid for premium and I should update my card ...
  • 16 Views
  • 0 replies
  • 0 likes
  • 16 Views
  • 0 replies
  • 0 likes

У мене був студентський план, він перемкнувся, зняли лишні кошти, хочу комп

У мене був студентський план, він чомусь перемкнувся на стандартний. Зняли лишні кошти. Хочу отримати компенсацію або одразу перемкнути план на сімейний.

  • Visitor
  • У мене був студентський план, він чомусь перемкнувся на стандартний. Зняли лишні кошти. Хочу отримати компенсацію або одразу перемкнути план на сімейний.
  • 18 Views
  • 0 replies
  • 0 likes
  • 18 Views
  • 0 replies
  • 0 likes

problems with premium duo

I have recently changed to premium duo and I am able to send the link but when they click on it just sends them back the account without making them confirm the address so therefore it does not work.

  • Newbie
  • I have recently changed to premium duo and I am able to send the link but when they click on it just sends them back the account without making them confirm the address so therefore it does not work....
  • 12 Views
  • 0 replies
  • 0 likes
  • 12 Views
  • 0 replies
  • 0 likes

spotify gift card

i tried to redeem my one month spotify gift card but when i went to the website it said that the website was not working

  • Visitor
  • i tried to redeem my one month spotify gift card but when i went to the website it said that the website was not working
  • Jose_M
  • Spotify Star
  • 24 Views
  • 1 replies
  • 0 likes
  • 24 Views
  • 1 replies
  • 0 likes

Podrían reembolsarme el premium de spotify?

tuve un pequeño percance no puedo permitirme pagar el premium de spotify ahora mismo y no cancele la suscripción entonces hoy me quitaron 9,99€ y me gustaría cancelar todo y me hagan un reembolso de esos 9,99€

  • Visitor
  • tuve un pequeño percance no puedo permitirme pagar el premium de spotify ahora mismo y no cancele la suscripción entonces hoy me quitaron 9,99€ y me gustaría cancelar todo y me hagan un reembolso de ...
  • Jose_M
  • Spotify Star
  • 17 Views
  • 1 replies
  • 0 likes
  • 17 Views
  • 1 replies
  • 0 likes

I need help cancelling a subscription

We accidentally had two subscriptions and I need to cancel them both and then start fresh with a family plan

  • Visitor
  • We accidentally had two subscriptions and I need to cancel them both and then start fresh with a family plan
  • Jose_M
  • Spotify Star
  • 20 Views
  • 1 replies
  • 0 likes
  • 20 Views
  • 1 replies
  • 0 likes

I can't resubscribe to Premium

I subscribed to Premium for several years and due to a problem with my credit card, I had to change it. Therefore my subscription was canceled and I went back to the free subscription. When I wanted to subscribe again, an error message keeps appearin...

  • Visitor
  • I subscribed to Premium for several years and due to a problem with my credit card, I had to change it. Therefore my subscription was canceled and I went back to the free subscription. When I wanted ...
  • BrendonAlekseii
  • Newbie
  • 34 Views
  • 2 replies
  • 0 likes
  • 34 Views
  • 2 replies
  • 0 likes

Como fazer para cancelar uma mudança de plano?

A pouco assinei o plano família, no entanto, não é possível que eu utilize junto a minha família, moramos em lugares diferentes. O que fazer para desativar esse plano e retornar ao anterior? Que é o plano para estudante.

  • Visitor
  • A pouco assinei o plano família, no entanto, não é possível que eu utilize junto a minha família, moramos em lugares diferentes. O que fazer para desativar esse plano e retornar ao anterior? Que é o ...
  • Jose_M
  • Spotify Star
  • 23 Views
  • 1 replies
  • 0 likes
  • 23 Views
  • 1 replies
  • 0 likes

hola, me cambié a plan familiar y me siguen cobrando la individual

pagué un mes de plan individual de mi cuenta de hace muchos años, antes de que venciera ese mes me cambié a un plan familiar, en mi cuenta ya me sale que estoy dentro del plan familiar, pero me siguen cobrando los $115 del plan individual, el plan fa...

  • Visitor
  • pagué un mes de plan individual de mi cuenta de hace muchos años, antes de que venciera ese mes me cambié a un plan familiar, en mi cuenta ya me sale que estoy dentro del plan familiar, pero me sigue...
  • Jose_M
  • Spotify Star
  • 20 Views
  • 1 replies
  • 0 likes
  • 20 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't verify address for duo plan

I tried with incognito window or different device but it won't work. We are in the same house.

  • Casual Listener
  • I tried with incognito window or different device but it won't work. We are in the same house.
  • helios63
  • Casual Listener
  • 34 Views
  • 2 replies
  • 0 likes
  • 34 Views
  • 2 replies
  • 0 likes

I can't subscribe to student plan

I've been verified, but each time I enter the payment page, it just keeps loading endlessly without asking for card details, I've tried incognito.. didn't work PlanPremium/student CountryNigeria Device(Redmi 9T)Operating System( Android) My Question ...

  • Newbie
  • I've been verified, but each time I enter the payment page, it just keeps loading endlessly without asking for card details, I've tried incognito.. didn't work   Plan Premium/student   ...
  • Jose_M
  • Spotify Star
  • 33 Views
  • 1 replies
  • 0 likes
  • 33 Views
  • 1 replies
  • 0 likes

Renewal of Spotify account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Debit is opened for a session and is closed by the bank. I would like to renew the premium...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Debi...
  • Jose_M
  • Spotify Star
  • 34 Views
  • 1 replies
  • 0 likes
  • 34 Views
  • 1 replies
  • 0 likes

Can I get my money back?

My account was hacked without my knowledge a few months back. They had changed my monthly plan into the family plan while adding their accounts . I have been paying $18 for months now. Is there a way I can get my money back? I am a college student an...

  • Visitor
  • My account was hacked without my knowledge a few months back. They had changed my monthly plan into the family plan while adding their accounts . I have been paying $18 for months now. Is there a way...
  • Jose_M
  • Spotify Star
  • 28 Views
  • 1 replies
  • 0 likes
  • 28 Views
  • 1 replies
  • 0 likes

Family invite link not working

I have a premium family subscription and have sent the link to a family member, they received the link but when they try to oprn it, it goes to the spotify site saying "unexpected error has occurred".

  • Newbie
  • I have a premium family subscription and have sent the link to a family member, they received the link but when they try to oprn it, it goes to the spotify site saying "unexpected error has occurred".
  • Jose_M
  • Spotify Star
  • 27 Views
  • 1 replies
  • 0 likes
  • 27 Views
  • 1 replies
  • 0 likes

Can't connect my friend to Duo account from another country

Hello!My account registered in Mexico, and his - in Colombia.But we are living together in Colombia now.How we can use premium Duo?Now we can't, because he can't connect to me.

  • Casual Listener
  • Hello! My account registered in Mexico, and his - in Colombia. But we are living together in Colombia now. How we can use premium Duo? Now we can't, because he can't connect to me.
  • Jose_M
  • Spotify Star
  • 68 Views
  • 3 replies
  • 0 likes
  • 68 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium DUO pour deux frère-soeur possible ?

Bonjour,Je voudrais offrir un abonnement Spotify Premium à mes deux enfants de 13 et 15 ans, est ce possible ? Ou dans l'abonnement Duo, je dois forcément être parmi les deux ? Merci

  • Visitor
  • Bonjour, Je voudrais offrir un abonnement Spotify Premium à mes deux enfants de 13 et 15 ans, est ce possible ? Ou dans l'abonnement Duo, je dois forcément être parmi les deux ? Merci
  • Alex
  • Moderator
  • 29 Views
  • 1 replies
  • 0 likes
  • 29 Views
  • 1 replies
  • 0 likes

Superuser Contribution I payed for a premium account but it is not showing in the app

I wanted a premium account so i choose the 3 month for free. I payed the one cent which i got refunded. I got an email that stated that from now on i have a premium account but in the app and online it says that i have a free account. The 3 month fre...

  • Visitor
  • I wanted a premium account so i choose the 3 month for free. I payed the one cent which i got refunded. I got an email that stated that from now on i have a premium account but in the app and online ...
  • Alex
  • Moderator
  • 33 Views
  • 1 replies
  • 0 likes
  • 33 Views
  • 1 replies
  • 0 likes