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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132215 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66827 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249116 Views
154 replies
13 likes
I was charged twice in the same month on two different days
I was charged twice in the same month on two different days
14 Views
0 replies
0 likes
Dear Community, I have a 12-month gift card and would like to use the three free trial months beforehand. Is it possible to add the gift card balance to my account after activating the trial months, so that after the trial period ends, the balance is...
Dear Community, I have a 12-month gift card and would like to use the three free trial months beforehand. Is it possible to add the gift card balance to my account after activating ...
Spotify Star
93 Views
1 replies
0 likes
PlanPremium individual CountryukDevicesamsung s24 My Question or IssueIf I try to upgrade to Audiobooks+ i get a "Something went wrong We are unable to complete your purchase". it tries to redirect me to the website but that doesn't work. I pay via G...
Plan Premium individual Country uk Device samsung s24 My Question or Issue If I try to upgrade to Audiobooks+ i get a "Something went wrong We are unable to complete your purchas...
Spotify Star
144 Views
3 replies
0 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249116 Views
154 replies
13 likes
PlanPremiumCountryIndonesiaDevice-Operating System- My Question or Issueso the thing is I forgot to check my account's balance, the payment failed, I rushed to make my balance eligible again, then spotify asked me to add another payment methodActuall...
Plan Premium Country Indonesia Device - Operating System - My Question or Issue so the thing is I forgot to check my account's balance, the payment failed, I rushed to make my ...
Moderator
874 Views
5 replies
0 likes
I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.
I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.
Visitor
19353 Views
29 replies
0 likes
I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.
I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.
Casual Listener
1855 Views
8 replies
5 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
85 Views
1 replies
0 likes
I appreciate Spotify giving students a discount. But what about teachers? I use spotify in my classroom every day and have to use Premium so that there are no inappropriate ads that pop up. Would you consider offering the same discount to teachers?
I appreciate Spotify giving students a discount. But what about teachers? I use spotify in my classroom every day and have to use Premium so that there are no inappropriate ads that pop up. Would you...
Visitor
1894 Views
3 replies
0 likes
PlanPremium DuoCountryGermanyDevice(iPhone XR, Samsung 10e, Windows PC)Operating System(latest mobile Versions, Windows 11)My Question or IssueMy wife and me have a Premium Duo subscription. I´m the plan manager.When my wife trys to request audiobook...
Plan Premium Duo Country Germany Device (iPhone XR, Samsung 10e, Windows PC) Operating System (latest mobile Versions, Windows 11) My Question or Issue My wife and me have a Premium Duo ...
Spotify Star
170 Views
1 replies
1 likes
PlanTrial PremiumCountryGermanyDeviceSamsung Galaxy A34 5G, Mac Mini November 2020 M1Operating SystemOne UI 7.0 (Android 15), macOS Sequoia 15.6 My Question or IssueWhen I click the button to subscribe to the addon, I get redirected to a page where o...
Plan Trial Premium Country Germany Device Samsung Galaxy A34 5G, Mac Mini November 2020 M1 Operating System One UI 7.0 (Android 15), macOS Sequoia 15.6 My Question or Issue When I cl...
Spotify Star
625 Views
3 replies
0 likes
PlanPremium Duo CountryUSA My Question or IssueI've received 2 separate emails from Spotify offering the Duo plan at $11.99/mo for up to 3 months. No matter what I do when I click the link, the promo pricing does not show up and instead it only offer...
Plan Premium Duo Country USA My Question or Issue I've received 2 separate emails from Spotify offering the Duo plan at $11.99/mo for up to 3 months. No matter what I do ...
Casual Listener
224 Views
5 replies
0 likes
PlanDuo/PremiumCountryEgyptDeviceIPhone 12 miniOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy monthly payment failed. I checked, there is enough money on a card and it’s working. When I was trying to update my payment ...
Plan Duo/Premium Country Egypt Device IPhone 12 mini Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My monthly payment failed. I checked, there is...
Newbie
20369 Views
17 replies
1 likes
I was charged on the 12th for the month of July for my individual premium account and Spotify is attempting to charge me again on the 17th of July for the same thing
I was charged on the 12th for the month of July for my individual premium account and Spotify is attempting to charge me again on the 17th of July for the same thing
Visitor
2429 Views
14 replies
0 likes
Хочу вернуть деньги за подписку, потому что не нуждаюсь в ней
Хочу вернуть деньги за подписку, потому что не нуждаюсь в ней
Visitor
2573 Views
6 replies
0 likes
PlanPremium with Hulu+ (with ad)CountryUSA DevicePixel 6Operating System My Question or IssueI have an individual premium account with hulu for $11.99 monthly. I want to upgrade to Duo to add my sister. Is it possible to do while also keeping the Hul...
Plan Premium with Hulu+ (with ad) Country USA Device Pixel 6 Operating System My Question or Issue I have an individual premium account with hulu for $11.99 monthly. I...
Casual Listener
276 Views
2 replies
0 likes
PlanFree/PremiumCountryEthiopiaDevice(iPhone 15) My Question or IssueWhy Spotify won't fix this bug where the card issuing country and account country are basically the same yet can't even subscribe?I thought there was a problem on my account and end...
Plan Free/Premium Country Ethiopia Device (iPhone 15) My Question or Issue Why Spotify won't fix this bug where the card issuing country and account country are basically the same yet ...
Visitor
6402 Views
11 replies
0 likes
as the title says im wondering if i could keep my downloaded playlist after my premium trial ends
as the title says im wondering if i could keep my downloaded playlist after my premium trial ends
Spotify Star
114 Views
1 replies
0 likes
I canceled Premium in September and got refunded, now found out Spotify reactivated my account and have been charged. No help, been going in circles ?
I canceled Premium in September and got refunded, now found out Spotify reactivated my account and have been charged. No help, been going in circles ?
Spotify Star
126 Views
1 replies
0 likes
Dear Sir/Madam,I am writing to request a refund for a payment that was made by mistake from my IDBI Bank debit card.A transaction of Rs. 190.74 related to Spotify was attempted/processed on 18 December 2025 at 20:37:52 using my IDBI Bank Debit Card e...
Dear Sir/Madam, I am writing to request a refund for a payment that was made by mistake from my IDBI Bank debit card. A transaction of Rs. 190.74 related to Spotify was attempted/processed on 18 De...
Spotify Star
110 Views
1 replies
0 likes
