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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
73699 Views
31 replies
2 likes
Moderator
121199 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
158163 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
309610 Views
174 replies
13 likes
What happened to the gift cards? I used to buy them online, but I can’t find them anymore. Did you retire them? Will they be available again anytime soon?
What happened to the gift cards? I used to buy them online, but I can’t find them anymore. Did you retire them? Will they be available again anytime soon?
Visitor
3572 Views
11 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and CountryPremium Family planDeviceSamsung Galaxy s24Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently ...
None of the below information is required. However, the more you provide the easier it will be for us to try and Country Premium Family plan Device Samsung Galaxy s24 Operating System (iO...
Visitor
9234 Views
9 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
14 Views
2 replies
0 likes
When I try to log into my Hulu account on my TV it cant be found? Hulu says it cant assist because it is offered through Spotify. I cant get in touch with anyone from Spotify. This has been going on for over a year now. I sure would like my Hulu back...
When I try to log into my Hulu account on my TV it cant be found? Hulu says it cant assist because it is offered through Spotify. I cant get in touch with anyone from Spotify. This has been going on ...
Moderator
269 Views
3 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S25Operating SystemAndroid My Question or IssuePremium works on PC/Desktop app but not on my phone.I bought premium (individual) via my android app through the playstore.I use the same account/username on...
Plan Premium Country Germany Device Samsung Galaxy S25 Operating System Android My Question or Issue Premium works on PC/Desktop app but not on my phone. I bought premium (individua...
Moderator
46 Views
3 replies
0 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
309610 Views
174 replies
13 likes
I am not interested in audiobooks and then then being forced into my subscription is why I cancelled. I now see basic plans that perfectly fir my needs but I'm ineligible even after resubscribing to a premium account at the recommendation of the supp...
I am not interested in audiobooks and then then being forced into my subscription is why I cancelled. I now see basic plans that perfectly fir my needs but I'm ineligible even after resubscribing to ...
Visitor
1777 Views
3 replies
0 likes
Hi Spotify Support,I’m currently subscribed to Spotify Premium, but my account has suddenly reverted to the Free plan.My latest Premium payment was made on August 8, 2026, and the payment status on my billing statement shows that it was successfully ...
Hi Spotify Support, I’m currently subscribed to Spotify Premium, but my account has suddenly reverted to the Free plan. My latest Premium payment was made on August 8, 2026, and the payment status ...
Spotify Star
36 Views
1 replies
0 likes
PlanPremium My Question or IssueI have been a premium subscriber for years and I am constantly being served advertisements. I pay for premium specifically to AVOID ads. Examples of ads which are being served to me: 1) Spotify Earth Day "Earth's New E...
Plan Premium My Question or Issue I have been a premium subscriber for years and I am constantly being served advertisements. I pay for premium specifically to AVOID ads. Examples...
Newbie
10014 Views
29 replies
12 likes
PlanPremiumCountryUKDeviceiPhone 13 My Question or IssueI keep getting emails from Spotify saying I can no longer pay via my o2 bill. I've been ignoring them, since there's a mistake in the email and so I thought it was spam. However, today is the da...
Plan Premium Country UK Device iPhone 13 My Question or Issue I keep getting emails from Spotify saying I can no longer pay via my o2 bill. I've been ignoring them, sin...
Spotify Star
266 Views
3 replies
0 likes
Bonjour j’ai égaré ma carte bancaire cette semaine et. Pus avez immédiatement Anny mon abonnement sans aucun délai. Je trouve cela très dommage. La relation client n’est pas votre point fort.j’ai du coup tester une autre plateforme dont j’avais un ac...
Bonjour j’ai égaré ma carte bancaire cette semaine et. Pus avez immédiatement Anny mon abonnement sans aucun délai. Je trouve cela très dommage. La relation client n’est pas votre poin...
20 Views
0 replies
0 likes
hi i bought spotify student plan for ₹69 i have successfully paid for it too but i still didn’t get my premium PlanStudentCountryIndiaDeviceiphone 13 proOperating Systemios My Question or Issuehi i bought spotify student plan for ₹69 i have successfu...
hi i bought spotify student plan for ₹69 i have successfully paid for it too but i still didn’t get my premium Plan Student Country India Device iphone 13 pro Operating System ios &nbs...
Spotify Star
30 Views
1 replies
0 likes
PlanPremium-duo CountryUkDeviceSamsung Galaxy s25 ultraOperating SystemAndroid 16 My Question or IssueWhen trying to add on the audio book + to my plan it keeps popping up with 'Your spotify account is linked with a different Google account. Switch t...
Plan Premium-duo Country Uk Device Samsung Galaxy s25 ultra Operating System Android 16 My Question or Issue When trying to add on the audio book + to my plan it keeps ...
Moderator
31 Views
1 replies
0 likes
PlanBasicCountryKoreaDeviceiPhone 12 mini & Macbook AirOperating SystemMacOs My Question or IssueI paid but Spotify don't have the song I want. So I want a refund.Can I have a refund?
Plan Basic Country Korea Device iPhone 12 mini & Macbook Air Operating System MacOs My Question or Issue I paid but Spotify don't have the song I want. So I want a refund. C...
Visitor
7856 Views
5 replies
1 likes
I’m paying premium and still getting Spotify ads on podcasts. And I’m not talking about ads within the podcast audio it self, I understand that the podcaster might contain or promote a product, I’m talking about Spotify ads that interrupt the audio c...
I’m paying premium and still getting Spotify ads on podcasts. And I’m not talking about ads within the podcast audio it self, I understand that the podcaster might contain or promote a product, I’m t...
Regular
11437 Views
10 replies
7 likes
I'm in Australia, I change my Individual plan to Student plan before next billing date [removed by Mod], it was immediately downgraded to the student plan. I pay for Individual plan and it didn't expire, so why was it downgraded immediately instead o...
I'm in Australia, I change my Individual plan to Student plan before next billing date [removed by Mod], it was immediately downgraded to the student plan. I pay for Individual plan and it didn't exp...
Visitor
2491 Views
4 replies
1 likes
PlanPremiumCountryFrance to Belgium My Question or IssueI moved to Belgium a year ago, from France, while having a Spotify Premium subscription active. My Spotify Premium payments have remained on my French VISA card, smoothly. My French VISA card is...
Plan Premium Country France to Belgium My Question or Issue I moved to Belgium a year ago, from France, while having a Spotify Premium subscription active. My Spotify Premium payments ha...
Newbie
34449 Views
18 replies
1 likes
I am currently on the Spotify Student + Hulu with Ads planWhen I go to Hulu to see if I can upgrade to get rid of ads, it says that my plan is managed through Spotify, however; when I check the resources on Spotify's website, I don't see any options ...
I am currently on the Spotify Student + Hulu with Ads plan When I go to Hulu to see if I can upgrade to get rid of ads, it says that my plan is managed through Spotify, however; when I check the res...
Moderator
35 Views
1 replies
0 likes
PlanBasic FamilyCountryNetherlandsDeviceFairphone 4Operating SystemAndroid 15 My Question or IssueAfter reinstallation of the app (after resetting my phone to factory settngs), I am getting ads when listening to podcasts. Before reinstall I did not h...
Plan Basic Family Country Netherlands Device Fairphone 4 Operating System Android 15 My Question or Issue After reinstallation of the app (after resetting my phone to factory settngs...
Regular
254 Views
10 replies
0 likes
Plan Premium Student Country Egypt Device Redmi Note 12 Pro Operating System Android My Question or Issue I've been trying to renew my premium student subscription for 2 days now but every time I try through the website or app it just sends me to thi...
Plan Premium Student Country Egypt Device Redmi Note 12 Pro Operating System Android My Question or Issue I've been trying to renew my premium student subscription for 2 days now bu...
Visitor
581 Views
2 replies
1 likes
