Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 138569 Views
- 99 replies
- 12 likes
- 138569 Views
- 99 replies
- 12 likes
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Help categories
Account & Payment
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Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16372 Views
- 27 replies
- 4 likes
- 16372 Views
- 27 replies
- 4 likes
Legal use
Can I legally use spotify from Belarus?
- Can I legally use spotify from Belarus?
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- Spotify Star
- 42 Views
- 1 replies
- 1 likes
- 42 Views
- 1 replies
- 1 likes
Missed address grace period
I was prompted to re-verify my address but failed to do so within the 7-day grace period, because my father passed away and I had other things on my mind. Now it seems I was kicked out of the premium plan and can no longer join.Do you know how I can ...
- I was prompted to re-verify my address but failed to do so within the 7-day grace period, because my father passed away and I had other things on my mind. Now it seems I was kicked out of the pr...
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- Spotify Star
- 39 Views
- 1 replies
- 1 likes
- 39 Views
- 1 replies
- 1 likes
Spotify Student Subscription
Hi, is it possible to change the student after activating the student subscription, or is it one student per account?
- Hi, is it possible to change the student after activating the student subscription, or is it one student per account?
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- Spotify Star
- 48 Views
- 1 replies
- 1 likes
- 48 Views
- 1 replies
- 1 likes
Solved!! Quick switch from Duo to Family
Hi, Me and my partner decided to start a Duo plan a week ago. We're enjoying it and our children wanted to join in, so we're considering taking a Family plan to include them too. The question is, since I joined the above-described Duo plan just recen...
- Hi, Me and my partner decided to start a Duo plan a week ago. We're enjoying it and our children wanted to join in, so we're considering taking a Family plan to include them too. The questio...
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- Spotify Star
- 228 Views
- 3 replies
- 1 likes
- 228 Views
- 3 replies
- 1 likes
Premium trial reverts to free after a day
I have recently activated a one month free trial for premium however after one day of use it has reverted back to free user. This was a new Spotify account with a new payment method as I have not used Spotify premium before. Many thanks
- I have recently activated a one month free trial for premium however after one day of use it has reverted back to free user. This was a new Spotify account with a new payment method as I have not use...
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- Spotify Star
- 109 Views
- 5 replies
- 1 likes
- 109 Views
- 5 replies
- 1 likes
Solved!!Superuser Contribution My Spotify premium code from Microsoft rewards won't work. Any tips?
I just got what I am pretty sure is the code from Microsoft rewards, I went to spotify's redemption page to enter it and.. invalid? I've looked at spotify's help pages and can't find anything helpful. Please help
- I just got what I am pretty sure is the code from Microsoft rewards, I went to spotify's redemption page to enter it and.. invalid? I've looked at spotify's help pages and can't find anything helpful...
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- Visitor
- 18752 Views
- 31 replies
- 1 likes
- 18752 Views
- 31 replies
- 1 likes
Superuser Contribution it won't take any form of payment for me to sign up
I have tried several different credit cards plus my debit card and it says it won't accept the form of payment
- I have tried several different credit cards plus my debit card and it says it won't accept the form of payment
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- Visitor
- 2596 Views
- 13 replies
- 1 likes
- 2596 Views
- 13 replies
- 1 likes
Superuser Contribution Can't Active Spotify Premium from Zain Customers
Hello,I get the Spotify Premium from Zain companythey send me link to activatedafter I choose my Spotify account and click on Start Spotify Premium nowit's showing this page:Sorry!Looks like that offer is no longer available, or there was a problem w...
- Hello, I get the Spotify Premium from Zain company they send me link to activated after I choose my Spotify account and click on Start Spotify Premium now it's showing this page: Sorry! Looks l...
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- Moderator
- 84 Views
- 1 replies
- 0 likes
- 84 Views
- 1 replies
- 0 likes
Solved!! Unable to purchase Audiobooks included in premium library
PlanPremiumCountryUK My Question or IssueHello,I'm having an issue with purchasing an audiobook. If it is included in the premium library, there is no option to purchase the audiobook and instead I'm prompted to top up my listening time. However, I d...
- Plan Premium Country UK My Question or Issue Hello, I'm having an issue with purchasing an audiobook. If it is included in the premium library, there is no option to purchase the audiob...
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- Newbie
- 896 Views
- 7 replies
- 1 likes
- 896 Views
- 7 replies
- 1 likes
Payment failed - Error updating payment detail
Plan Premium Family Country Colombia Device Poco F5 Pro, Macbook Pro, Asus TUF 15 Operating System Android, Windows 10, Sonoma My Question or Issue The payment of this month suscription was rejected but checking with my bank the credit card is not bl...
- Plan Premium Family Country Colombia Device Poco F5 Pro, Macbook Pro, Asus TUF 15 Operating System Android, Windows 10, Sonoma My Question or Issue The payme...
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- Newbie
- 245 Views
- 5 replies
- 0 likes
- 245 Views
- 5 replies
- 0 likes
Superuser Contribution Hackers adding themselves repeatedly onto my account and changing my subscription.
PlanPremiumCountryCANADASamsung Galaxy 23+Android Account is linked to my hotmail, which does not get used often. Multiple users were added to a family plan without any confirmation from me. I removed them when I realized, and changed my plan back to...
- Plan Premium Country CANADA Samsung Galaxy 23+ Android Account is linked to my hotmail, which does not get used often. Multiple users were added to a family plan without any confirmatio...
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- Moderator
- 76 Views
- 1 replies
- 0 likes
- 76 Views
- 1 replies
- 0 likes
Let premium be purchasable on the app
make it so we can buy premium on the app
- make it so we can buy premium on the app
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- Spotify Star
- 46 Views
- 1 replies
- 0 likes
- 46 Views
- 1 replies
- 0 likes
No me deja realizar mi pago con ninguna de mis tarjetas
Use mis tarjetas y ninguna me dejo visa y mastercard
- Use mis tarjetas y ninguna me dejo visa y mastercard
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- Spotify Star
- 45 Views
- 1 replies
- 0 likes
- 45 Views
- 1 replies
- 0 likes
Premium
PlanPremiumCountryEngland, United KingdomDeviceiPhone 11Operating SystemiOS 18 My Question or IssueI bought premium for a year, it’s been a month and my Spotify a) won’t let me listen to any songs and b) is saying I’m on a free plan now?
- Plan Premium Country England, United Kingdom Device iPhone 11 Operating System iOS 18 My Question or Issue I bought premium for a year, it’s been a month and my Spotify a) won’t let ...
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- Spotify Star
- 63 Views
- 1 replies
- 1 likes
- 63 Views
- 1 replies
- 1 likes
Superuser Contribution Confusion About Subscription Renewal Date – Need Clarification
Hey everyone, I recently subscribed to the Spotify Premium 4-month plan, and I noticed that my renewal date says I will be charged [snip - Moderator edit]. Now, I'm a bit confused about the date format. I know different platforms use different format...
- Hey everyone, I recently subscribed to the Spotify Premium 4-month plan, and I noticed that my renewal date says I will be charged [snip - Moderator edit]. Now, I'm a bit confused about th...
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- Moderator
- 122 Views
- 3 replies
- 0 likes
- 122 Views
- 3 replies
- 0 likes
Superuser Contribution I cannot change my individual plan to a family plan as it's 'managed'
I cannot change my individual plan to a family plan as it's 'managed by Google'. I've tried cancelling my subscription, changing payment methods but neither seem to work.I've tried on multiple devices through my account and I've tried different solut...
- I cannot change my individual plan to a family plan as it's 'managed by Google'. I've tried cancelling my subscription, changing payment methods but neither seem to work. I've tried on multiple de...
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- Casual Listener
- 108 Views
- 2 replies
- 0 likes
- 108 Views
- 2 replies
- 0 likes
I'm being charged the incorrect amount
I subscribed to Spotify Duo in December 2023, which is priced at 199 PHP per month. However, I noticed that I’ve consistently been charged a higher amount, typically around 200-201 PHP. I’m wondering if there are any hidden or additional charges, as ...
- I subscribed to Spotify Duo in December 2023, which is priced at 199 PHP per month. However, I noticed that I’ve consistently been charged a higher amount, typically around 200-201 PHP. I’m wondering...
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- Not applicable
- 426 Views
- 3 replies
- 0 likes
- 426 Views
- 3 replies
- 0 likes
Spotify premium Test abbonement
Hello, yesterday, i bought the 2 months Spotify premium test trial, But today it got reseted. I would Like to continue to my free trial of Spotify premium.
- Hello, yesterday, i bought the 2 months Spotify premium test trial, But today it got reseted. I would Like to continue to my free trial of Spotify premium.
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- 91 Views
- 0 replies
- 0 likes
- 91 Views
- 0 replies
- 0 likes
Pagamento
Boa tarde me chamo Guilherme aquino Então eu tinha uma assinatura pelo Facebook porém não tenho mais acesso ao meu Facebook pois exclui e mesmo assim descontou do meu cartão e agora o que eu faço para cancelar me ajudem
- Boa tarde me chamo Guilherme aquino Então eu tinha uma assinatura pelo Facebook porém não tenho mais acesso ao meu Facebook pois exclui e mesmo assim descontou do meu cartão e agora o que eu f...
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- 46 Views
- 0 replies
- 0 likes
- 46 Views
- 0 replies
- 0 likes
Superuser Contribution Conflicting cost information for Duo trial
PlanPremium/Duo My Question or IssueI received an email a few days back about a 2 month duo trial for the normal premium price ($11.99). It said after 2 months the price would go to $16.99. I followed the link, and at the checkout page, it said the p...
- Plan Premium/Duo My Question or Issue I received an email a few days back about a 2 month duo trial for the normal premium price ($11.99). It said after 2 months the price would go...
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- Visitor
- 183 Views
- 2 replies
- 0 likes
- 183 Views
- 2 replies
- 0 likes