Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131353 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
64702 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
245437 Views
150 replies
13 likes
8 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei’m not paying but it says i am but i’m not paying for a Subscription
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i’m not...
12 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueit says i have a problem on the most best service but i’m not paying
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue it says...
11 Views
0 replies
0 likes
PlanPremiumCountrySouth AfricaDeviceSamsung S23 / iPhone 15 ProOperating SystemWindows 11 My Question or IssueI rejoined Spotify today on a Premium package. I want to upgrade to platinum, but I get a message that I am not eligible? How do I fix this ...
Plan Premium Country South Africa Device Samsung S23 / iPhone 15 Pro Operating System Windows 11 My Question or Issue I rejoined Spotify today on a Premium package. I want to...
14 Views
0 replies
0 likes
PlanPremium DupCountryGermanyDeviceiPhone 13Operating SystemiOS 10 My Question or IssueMy brother, my dad and I were having the Premium Family Abo. Then my dad decided to not continue and my brother and I decided to switch to Premium Duo. So now i am...
Plan Premium Dup Country Germany Device iPhone 13 Operating System iOS 10 My Question or Issue My brother, my dad and I were having the Premium Family Abo. Then my dad decided to not...
Moderator
23 Views
1 replies
0 likes
Привіт усім, У мене проблема зі Spotify, і я сподіваюся, що хтось тут зможе допомогти. Коли закінчується моя преміум-підписка, режим випадкового відтворення автоматично вмикається для всіх моїх плейлистів, а Spotify також починає додавати інші пісні,...
Привіт усім, У мене проблема зі Spotify, і я сподіваюся, що хтось тут зможе допомогти. Коли закінчується моя преміум-підписка, режим випадкового відтворення автоматично вмикається д...
Moderator
62 Views
1 replies
0 likes
I paid last year an anual subscription because it was better to paid in full the year than pay in monthly basis but this year 2026 I mean is quite the same price to pay it in full than pay it in a monthý subscription so ito make no sense to me to pos...
I paid last year an anual subscription because it was better to paid in full the year than pay in monthly basis but this year 2026 I mean is quite the same price to pay it in full than pay it i...
24 Views
0 replies
0 likes
I was just wondering why I can not get my premium back to Spotify, because on the app, it does not even load up, and when I try to get it on the internet, I need to put in my address, and it only lets you put in an address from the USA, and I'm not f...
I was just wondering why I can not get my premium back to Spotify, because on the app, it does not even load up, and when I try to get it on the internet, I need to put in my address, and it only let...
Moderator
150 Views
1 replies
0 likes
I got an email stating that I will get a 4 months of Spotify premium and once I tried to redeem that offer, they charged me $15.99 and I did not get that offer. I am really disappointed and I did not get any kind of compensation. I had to cancel my p...
I got an email stating that I will get a 4 months of Spotify premium and once I tried to redeem that offer, they charged me $15.99 and I did not get that offer. I am really disappointed and I did not...
51 Views
0 replies
1 likes
PlanFree/PremiumCountryIndiaDeviceany deviceOperating Systemany operating system My Question or Issuewhile claiming ive seen only 1payment option that is with the card , i am not seeing any ways to change the payment method to UPI or something simile...
Plan Free/Premium Country India Device any device Operating System any operating system My Question or Issue while claiming ive seen only 1payment option that is with the card , i am...
Moderator
36 Views
1 replies
0 likes
Hallo, from one day to the other I got out from my premium Family plan that I have been paying for more than 10 years already. I don´t want to pay a new plan, I want my same plan. PlanPremium Family CountryAustria thank you eloretobenDevice(iPhone 8,...
Hallo, from one day to the other I got out from my premium Family plan that I have been paying for more than 10 years already. I don´t want to pay a new plan, I want my same plan. Plan...
Spotify Star
42 Views
1 replies
0 likes
I just paid last week for a student plan, but this week I got charged again because they change my student plant to individual plan because I am unable to verify my account as a student, but i did not receive any email to verify my account. I want a ...
I just paid last week for a student plan, but this week I got charged again because they change my student plant to individual plan because I am unable to verify my account as a student, but i did no...
Spotify Star
87 Views
1 replies
0 likes
PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI received an email from Spotify...saying I could share 4 months of my Premium for free?? H...
Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I received...
Spotify Star
185 Views
1 replies
0 likes
First student premium was 59 rupees but showing 99 rupees per month why?
First student premium was 59 rupees but showing 99 rupees per month why?
Moderator
64 Views
1 replies
0 likes
Hola,Me suscribí a Spotify Premium mediante una oferta de 3 meses de prueba gratuita. La prueba finalizó ayer y se me ha cobrado automaticamente un mes de suscripción sin que yo tuviera intención de continuar con el servicio.He cancelado ya la suscri...
Hola, Me suscribí a Spotify Premium mediante una oferta de 3 meses de prueba gratuita. La prueba finalizó ayer y se me ha cobrado automaticamente un mes de suscripción sin que yo tuviera intenc...
Spotify Star
104 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThey charged my card without me having it on an account and my account doesnt have premium an...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue They ch...
Spotify Star
52 Views
1 replies
0 likes
PlanFamilyCountryUSADevice Operating SystemWindows My Question or IssueI am unable to join a family plan and am locked out of joining for 12 months now. My address matches the plan owner's
Plan Family Country USA Device Operating System Windows My Question or Issue I am unable to join a family plan and am locked out of joining for 12 months now. My address match...
Spotify Star
71 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
300 Views
1 replies
0 likes
I was on the Legacy Family Plan subscription until today. However, my renewal payment failed, and the system automatically cancelled my subscription and reverted my account back to the free tier. When I tried to make the payment again, the Legacy Pla...
I was on the Legacy Family Plan subscription until today. However, my renewal payment failed, and the system automatically cancelled my subscription and reverted my account back to the free tier. Whe...
Spotify Star
111 Views
1 replies
1 likes
For context, I am a 10-year subscriber (9.5 years Premium, 0,5 years Basic). After unsubscribing for one month, I permanently lost access to my Basic Duo Plan, which seems unfair.This Spotify community post outlines that only those who subscribe to P...
For context, I am a 10-year subscriber (9.5 years Premium, 0,5 years Basic). After unsubscribing for one month, I permanently lost access to my Basic Duo Plan, which seems unfair. This Spotify com...
136 Views
0 replies
1 likes
