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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

78781 Views

31 replies

2 likes

Account
  • 78781 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Iva

Moderator

161848 Views

71 replies

10 likes

Premium for Family
  • 161848 Views
  • 71 replies
  • 10 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31upxuv5o7idsnncjmdo

Visitor

318089 Views

175 replies

13 likes

  • 318089 Views
  • 175 replies
  • 13 likes

subscribe premium standard plan

​"I received an offer from CRED for a 3-month free trial of Spotify. I claimed it and the payment of 1 rupee went through, but I haven't received the Spotify Premium Standard subscription, even though the payment was successful." country india state ...

Visitor

​"I received an offer from CRED for a 3-month free trial of Spotify. I claimed it and the payment of 1 rupee went through, but I haven't received the Spotify Premium Standard subscription, even thoug...

osornios

Spotify Star

45 Views

1 replies

0 likes

  • 45 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was on a Family plan, but I was charged for Premium Individual

La aplicación me hizo un cargo a mi tarjeta de plan individual, cuando yo tengo plan familiar, me regresarán mi dinero?

Visitor

La aplicación me hizo un cargo a mi tarjeta de plan individual, cuando yo tengo plan familiar, me regresarán mi dinero? 

Iva

Moderator

60 Views

1 replies

0 likes

  • 60 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Charged after the 3 month free trial

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Bro,i was charged for the individual plan after the 3 month free trial that started bac...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...

TheBadBandit

Visitor

5450 Views

5 replies

1 likes

  • 5450 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution [Mobile]Premium subscription payment page not opening in Spotify Android app

PlanFree/PremiumCountryUSOperating SystemAndroidMy Question or IssueHi, I’m having an issue with subscribing to Spotify Premium through the Spotify Android app.After logging in, I tap “Premium” in the bottom-right corner and then select the “Individu...

Casual Listener

Plan Free/Premium Country US Operating System Android My Question or Issue Hi, I’m having an issue with subscribing to Spotify Premium through the Spotify Android app. After logging in, I tap...

OscarDC

Moderator

122 Views

3 replies

0 likes

  • 122 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Credit card country vs. account country

Hi, I tried to register for a premium account, but when it comes to payment detail I'm not able to enter the credit card details (I only get the message 'Your payment method does not match your country')So, I'm living in Austria, but due to the near ...

Casual Listener

Hi, I tried to register for a premium account, but when it comes to payment detail I'm not able to enter the credit card details (I only get the message 'Your payment method does not match your count...

JuanARUR

Newbie

18535 Views

13 replies

1 likes

  • 18535 Views
  • 13 replies
  • 1 likes

Superuser Contribution My free trial stopped working and put me back to free

I got a free premium trial and all worked fine. Until this morning! I've been put back to free. Why? And how do I get it back? Geniet van Spotify Premium januari 03, 2020 Bestelnummer: 1248867777715105 Spotify Premium €0,00 3 maanden Totaal €0,00 Bet...

Casual Listener

I got a free premium trial and all worked fine. Until this morning! I've been put back to free. Why? And how do I get it back?     Geniet van Spotify Premium     &nb...

Hits207

Visitor

4408 Views

7 replies

0 likes

  • 4408 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription 

31upxuv5o7idsnncjmdo

Visitor

318089 Views

175 replies

13 likes

  • 318089 Views
  • 175 replies
  • 13 likes

Superuser Contribution affordibility

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei love spotify i am disabled physical mentall on fixed income i just listen to music i ohone ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i love ...

Ivelina

Moderator

69 Views

1 replies

0 likes

  • 69 Views
  • 1 replies
  • 0 likes

Ads in Basic Family Plan

PlanBasic FamilyCountryNetherlandsDeviceFairphone 4Operating SystemAndroid 15 My Question or IssueAfter reinstallation of the app (after resetting my phone to factory settngs), I am getting ads when listening to podcasts. Before reinstall I did not h...

Regular

Plan Basic Family Country Netherlands Device Fairphone 4 Operating System Android 15   My Question or Issue After reinstallation of the app (after resetting my phone to factory settngs...

Erik1973

Visitor

490 Views

11 replies

0 likes

  • 490 Views
  • 11 replies
  • 0 likes

Ending Premium over Gift Card Discontinuation

My Premium subscription happened to end the day of Dolly Parton's passing, as I was trying to revisit her discography. No issue, I thought, as I'll just get another gift card -- this method is the only reason I ever got into Premium at all in the fir...

Casual Listener

My Premium subscription happened to end the day of Dolly Parton's passing, as I was trying to revisit her discography. No issue, I thought, as I'll just get another gift card -- this method is the on...

brad88891

Newbie

237 Views

1 replies

4 likes

  • 237 Views
  • 1 replies
  • 4 likes

Superuser Contribution Can't access top up hours for audiobooks subscriptions

PlanDuoCountryUSA My Question or Issuemy husband bought a top up 10 hrs for audiobooks since he is the account manager, but my audiobook still won't let me continue listening. I have given it a few weeks and it still doesn't work.

Visitor

  Plan Duo Country USA   My Question or Issue my husband bought a top up 10 hrs for audiobooks since he is the account manager, but my audiobook still won't let me continue listening...

Iva

Moderator

58 Views

1 replies

0 likes

  • 58 Views
  • 1 replies
  • 0 likes

Access to Family Basic Plan

PlanPremiumCountryUK My Question or IssueI currently have the option to switch to Basic Plan, which I would prefer but we want to combine our individual plans to a Family Plan. If I upgrade my subscription to Premium Family, will I then have access t...

Casual Listener

Plan Premium Country UK   My Question or Issue I currently have the option to switch to Basic Plan, which I would prefer but we want to combine our individual plans to a Family Plan. If I ...

Maxim

Spotify Star

108 Views

3 replies

0 likes

  • 108 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Microsoft rewards code not working

I just got what I am pretty sure is the code from Microsoft rewards, I went to spotify's redemption page to enter it and.. invalid? I've looked at spotify's help pages and can't find anything helpful. Please help

Casual Listener

I just got what I am pretty sure is the code from Microsoft rewards, I went to spotify's redemption page to enter it and.. invalid? I've looked at spotify's help pages and can't find anything helpful...

user-removed

Not applicable

72728 Views

56 replies

3 likes

  • 72728 Views
  • 56 replies
  • 3 likes

Superuser Contribution Creditcard payment not possible

PlanFrom free to premiumCountryHungaryDeviceiOSOperating SystemiOS latest My Question or IssueHi all,has someone a tip or soloution?I want to sign for premium, but I become always the notice, that my creditcard is not accepted. I have valid accounts ...

Visitor

  Plan From free to premium Country Hungary Device iOS Operating System iOS latest   My Question or Issue Hi all, has someone a tip or soloution? I want to sign for premium, bu...

Dessi

Moderator

109 Views

2 replies

1 likes

  • 109 Views
  • 2 replies
  • 1 likes

Superuser Contribution Account from another country

PlanFree/PremiumCountrySlovakiaDeviceHonor 200 Lite, Xiaomi 14T Pro, PCOperating SystemAndroid 15, Windows 11 My Question or IssueHey, what happens in this situation: I have a family member(2) who have a indivudual premium for 1 year accounts which t...

Casual Listener

  Plan Free/Premium Country Slovakia Device Honor 200 Lite, Xiaomi 14T Pro, PC Operating System Android 15, Windows 11   My Question or Issue Hey, what happens in this situation...

abyssed

Casual Listener

95 Views

2 replies

0 likes

  • 95 Views
  • 2 replies
  • 0 likes

Superuser Contribution Audiobooks "included in premium" --- isn't!

PlanPremiumCountryDKDevicePCOperating SystemWindows 11 My Question or Issue ....... So it is NOT included in Premium!?

Regular

Plan Premium Country DK Device PC Operating System Windows 11   My Question or Issue     ....... So it is NOT included in Premium!?

Iva

Moderator

58 Views

1 replies

0 likes

  • 58 Views
  • 1 replies
  • 0 likes

3 months premium free gone

PlanpremiumCountryitalyDeviceiphone 12 mini and pc windows 11 My Question or Issue24 august 2026 i got the premium for free with the 3 months promo but it expired yesterday 6 september 2026 for no reason at all.

Casual Listener

Plan premium Country italy Device iphone 12 mini and pc windows 11   My Question or Issue 24 august 2026 i got the premium for free with the 3 months promo but it expired yesterday 6 sep...

Billy-J

Spotify Star

201 Views

6 replies

0 likes

  • 201 Views
  • 6 replies
  • 0 likes

Duo Yearly

PlanDuoCountryPakistanDeviceiphone 16 pro Operating SystemWindows 10 My Question or IssueDoes Spotify offer yearly plan?

Visitor

  Plan Duo Country Pakistan Device iphone 16 pro  Operating System Windows 10    My Question or Issue Does Spotify offer yearly plan? 

umairkhaan139

Newbie

1273 Views

2 replies

0 likes

  • 1273 Views
  • 2 replies
  • 0 likes

Managed Accounts don't have podcasts

I added my kids as managed accounts on my Spotify family plan because I wanted them to be able to listen to kid friendly podcasts and music but I don't see podcasts on their profiles. Are podcasts not available on managed accounts? If so, is there an...

Casual Listener

I added my kids as managed accounts on my Spotify family plan because I wanted them to be able to listen to kid friendly podcasts and music but I don't see podcasts on their profiles. Are podcasts no...

lh84

Newbie

1181 Views

4 replies

0 likes

  • 1181 Views
  • 4 replies
  • 0 likes