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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6641 Views
  • 23 replies
  • 2 likes
  • 6641 Views
  • 23 replies
  • 2 likes

I can update my subscription to Credit Card

PlanPremiumCountryPhilippines DeviceiPhone 12, PCOperating SystemiOS 17, Windows 10 My Question or IssueI wanted to update my subscription/payment method by changing it to credit card but whenever I try to click the Update card or update payment deta...

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  • Newbie
  • Plan Premium Country Philippines   Device iPhone 12, PC Operating System iOS 17, Windows 10    My Question or Issue I wanted to update my subscription/payment method by chan...
  • ribezaz
  • Rising Star 1
  • 35 Views
  • 1 replies
  • 1 likes
  • 35 Views
  • 1 replies
  • 1 likes

Damaged Code on the gift card

Hey.The Code on the back of my gift card is damaged so that I can‘t read ist anymore. What can I do?

  • Newbie
  • Hey. The Code on the back of my gift card is damaged so that I can‘t read ist anymore. What can I do?
  • GinaD93
  • Visitor
  • 4833 Views
  • 2 replies
  • 0 likes
  • 4833 Views
  • 2 replies
  • 0 likes

Superuser Contribution My discount code doenst work

Hi! I did buy gift card in December 23.12.23 at vellamonkatu k market, Tampere, Finland and now when i am trying to activate it, it doesnt work and i dont have receipt saved anymore but i have gift card where is the code . Could you help for the situ...

  • Visitor
  • Hi! I did buy gift card in December 23.12.23 at vellamonkatu k market, Tampere, Finland and now when i am trying to activate it, it doesnt work and i dont have receipt saved anymore but i have gift c...
  • Susan_GP
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo puedo cancelar una suscripción que yo pago pero que no es mía?

Pago todos los meses una suscripción de mi hijo pero él ya no vive en Argentina hace 3 años. La tuve que pagar todo este tiempo porque no es fácil darle de baja. Es increíble que para registrarse sea tan fácil y para darle de baja, tan difícil. Estoy...

  • Visitor
  • Pago todos los meses una suscripción de mi hijo pero él ya no vive en Argentina hace 3 años. La tuve que pagar todo este tiempo porque no es fácil darle de baja. Es increíble que para registrarse sea...
  • Ivelina
  • Moderator
  • 58 Views
  • 1 replies
  • 1 likes
  • 58 Views
  • 1 replies
  • 1 likes

I bought spotify mini, but I am unable to play songs in offline mode in my desktop app.

I bought spotify mini, but I am unable to play songs in offline mode in my desktop app.PlanSpotify Premium MiniCountryIndia DeviceMac book pro My Question or IssueI bought spotify premium mini, but I am unable to play songs in offline mode in my desk...

  • Visitor
  • I bought spotify mini, but I am unable to play songs in offline mode in my desktop app. Plan Spotify Premium Mini Country India   Device Mac book pro     My Question or Issue...
  • 41 Views
  • 0 replies
  • 0 likes
  • 41 Views
  • 0 replies
  • 0 likes

Moving from Family to Duo

My husband and I were recently on a family plan with my brother who lived with us for a couple of years. My brother has since moved out so when we got a notification last week to confirm our address, my husband and I decided to let our accounts rever...

  • Casual Listener
  • My husband and I were recently on a family plan with my brother who lived with us for a couple of years. My brother has since moved out so when we got a notification last week to confirm our address,...
  • Maxim
  • Spotify Star
  • 146 Views
  • 5 replies
  • 0 likes
  • 146 Views
  • 5 replies
  • 0 likes

Premium Duo address issue

Hi, I just created a Premium Duo as my wife wanted to join. I invited her and was prompted to enter our address. She enters the very same address and we get a message that she is trying to register from another country. I thought it is her cell phone...

  • Newbie
  • Hi,    I just created a Premium Duo as my wife wanted to join. I invited her and was prompted to enter our address. She enters the very same address and we get a message that she is tryin...
  • Maxim
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Change Plan - not working

My Question or IssueI swapped from Duo plan to Individual, but it's not showing in my Spotify account. PayPal sent an email saying payment has been stopped, but my Spotify account still shows Duo as current my plan, with PayPal as the payment source....

  • Visitor
  • My Question or Issue I swapped from Duo plan to Individual, but it's not showing in my Spotify account. PayPal sent an email saying payment has been stopped, but my Spotify account still shows Duo a...
  • 51 Views
  • 0 replies
  • 1 likes
  • 51 Views
  • 0 replies
  • 1 likes

Solved!! Spotify Duo - switch plan manager

Hi, my wife and myself are in a Spotify Duo subscription. It started with a subscription I gifted as a present for her, then I joined too and we switched to Duo. Unfortunately, that made her the plan manager of our plan, which she does not want. We'd...

  • Newbie
  • Hi, my wife and myself are in a Spotify Duo subscription. It started with a subscription I gifted as a present for her, then I joined too and we switched to Duo.   Unfortunately, that made her...
  • tmspiel
  • Casual Listener
  • 2747 Views
  • 6 replies
  • 1 likes
  • 2747 Views
  • 6 replies
  • 1 likes

Superuser Contribution Unable to purchase the student plan After 1yr verification

I verified My college/Student Account on Spotify but And it was showing You are till 2024 . but when I am going to purchase I was unable to buy a monthly plan

  • Visitor
  • I verified My college/Student Account on Spotify but And it was showing You are till 2024 . but when I am going to purchase I was unable to buy a monthly plan
  • lo0oki
  • Regular
  • 336 Views
  • 8 replies
  • 0 likes
  • 336 Views
  • 8 replies
  • 0 likes

Superuser Contribution Proč mi účtujete předplatné 2x za měsíc???!!! Hned od začátku mi účtujete2x

Proč mi účtujete předplatné 2x za měsíc???!!! To je opravdu drzost. Hned od začátku mi účtujete 2x předplatné za měsíc,proč? Chci peníze zpět !!!

  • Visitor
  • Proč mi účtujete předplatné 2x za měsíc???!!! To je opravdu drzost. Hned od začátku mi účtujete 2x předplatné za měsíc,proč? Chci peníze zpět !!!
  • OscarDC
  • Moderator
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

Individual Basic Plan subscription issues

I have been experiencing an issue with this for 2 months now. There have been multiple reports in the media (Martin Lewis- MSE) about the ability to downgrade from Individual Premium to Individual Basic for £1 less a month if, for example, you have h...

  • Casual Listener
  • I have been experiencing an issue with this for 2 months now. There have been multiple reports in the media (Martin Lewis- MSE) about the ability to downgrade from Individual Premium to Individual Ba...
  • Maxim
  • Spotify Star
  • 92 Views
  • 3 replies
  • 0 likes
  • 92 Views
  • 3 replies
  • 0 likes

Superuser Contribution My annual premium subscription recently just ended but the yearly option is now unavailable?

PlanPremiumCountryUnited StatesDeviceiPhone XS MaxOperating SystemWindows 10 My Question or IssueI have been a spotify premium subscriber for about 3 ish years now. My yearly premium subscription recently just ended ( yesterday ) and when I went to g...

  • Visitor
  •   Plan Premium Country United States Device iPhone XS Max Operating System Windows 10   My Question or Issue I have been a spotify premium subscriber for about 3 ish years now. M...
  • Susan_GP
  • Moderator
  • 471 Views
  • 5 replies
  • 0 likes
  • 471 Views
  • 5 replies
  • 0 likes

Superuser Contribution Erro na reprodução das playlists na versão premium

Tenho a versão premium e a reprodução das músicas não segue a ordem da playlist. Pula várias músicas, fora da ordem, etc. já reclassifiquei e reinstalei o app mas o problema continua no iPhone 7.

  • Casual Listener
  • Tenho a versão premium e a reprodução das músicas não segue a ordem da playlist. Pula várias músicas, fora da ordem, etc. já reclassifiquei e reinstalei o app mas o problema continua no iPhone 7.
  • FelipePrates
  • Newbie
  • 42795 Views
  • 25 replies
  • 3 likes
  • 42795 Views
  • 25 replies
  • 3 likes

Premium family members DELETED!!!! after problem with payment.

This month i got a new card number, as my old card broke. I forgot to change it in Spotify, so when i got the notification i got right on it. Today when i put the new card number on i got a screen saying "You cancelled your spotify premium subscripti...

  • Casual Listener
  • This month i got a new card number, as my old card broke. I forgot to change it in Spotify, so when i got the notification i got right on it. Today when i put the new card number on i got a screen s...
  • slnkykrn
  • Newbie
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Is it usual to get recommended the duo plan despite using Spotify alone?

I've been subscribing the standard premium plan. I'm not sharing my account with anyone. Recently, I'm getting the reccomendation of the duo plan saying like "if you'are sharing your account with anyone, we recommend the duo plan", which suggests Spo...

  • Visitor
  • I've been subscribing the standard premium plan. I'm not sharing my account with anyone. Recently, I'm getting the reccomendation of the duo plan saying like "if you'are sharing your account with any...
  • Maxim
  • Spotify Star
  • 44 Views
  • 1 replies
  • 0 likes
  • 44 Views
  • 1 replies
  • 0 likes

Getting ads despite being a premium subscriber

PlanPremiumCountryUKDeviceAllOperating SystemAll My Question or IssueIs there a setting to stop getting ads? I am a premium subscribers but every now and then I get a pop up messages for concerts (now for the UK election) and other advert.In my car, ...

  • Regular
  • Plan Premium Country UK Device All Operating System All   My Question or Issue Is there a setting to stop getting ads? I am a premium subscribers but every now and then I get a pop up ...
  • ribezaz
  • Rising Star 1
  • 81 Views
  • 3 replies
  • 1 likes
  • 81 Views
  • 3 replies
  • 1 likes

Changing payment detaills

Today I changed my adress from one country to another, because I moved. I also recieved new card so I went to change it and it won´t change beacause it doesn´t match the country. The very first thing I did, is change adress/state to correct one, and ...

  • Visitor
  • Today I changed my adress from one country to another, because I moved. I also recieved new card so I went to change it and it won´t change beacause it doesn´t match the country.   The very fi...
  • osornios
  • Spotify Star
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes