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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4632 Views
  • 23 replies
  • 2 likes
  • 4632 Views
  • 23 replies
  • 2 likes

환불

오늘 구독 해지하려고 했는데 결제가 되어버렸습니다 환불 받고 싶습니다 

  • Visitor
  • 오늘 구독 해지하려고 했는데 결제가 되어버렸습니다 환불 받고 싶습니다  
  • 0 Views
  • 0 replies
  • 0 likes
  • 0 Views
  • 0 replies
  • 0 likes

Solved!! My Spotify Premium gift card code is invalid

My Spotify Premium gift card code is not valid, I made the purchase of my gift card and when I redeemed it and entered the code it tells me that: Unfortunately, this Premium code does not seem to be valid. Try again or contact the customer service de...

  • Casual Listener
  • My Spotify Premium gift card code is not valid, I made the purchase of my gift card and when I redeemed it and entered the code it tells me that: Unfortunately, this Premium code does not seem to be ...
  • vpgadariya19
  • Visitor
  • 9512 Views
  • 4 replies
  • 0 likes
  • 9512 Views
  • 4 replies
  • 0 likes

why can i choose whatever song i want as if i’m on premium but i’m not

It started yesterday my and my premium friend were joking around, she invited me to do a spotify jam with her after we have finished we both leave the jam the morning afterwards i still have the “premium” ability to choose whatever songs i want to pl...

  • Casual Listener
  • It started yesterday my and my premium friend were joking around, she invited me to do a spotify jam with her after we have finished we both leave the jam the morning afterwards i still have the “pre...
  • 21 Views
  • 0 replies
  • 0 likes
  • 21 Views
  • 0 replies
  • 0 likes

my boyfriend's spotify is registered in different country but we want duo

me and my boyfriend live together in Germany but his Spotify say we are not in the same region (he have belgian region on his phone but can't change due to his work) and paypal also say Belgium. If he cancels his subscription will it help? or maybe u...

  • Casual Listener
  • me and my boyfriend live together in Germany but his Spotify say we are not in the same region (he have belgian region on his phone but can't change due to his work) and paypal also say Belgium. If h...
  • Maxim
  • Spotify Star
  • 46 Views
  • 3 replies
  • 0 likes
  • 46 Views
  • 3 replies
  • 0 likes

Subscription Cancel Plan - Black screen

PlanIndividual PremiumCountryUnited StatesDeviceMacbook AirOperating SystemiOS My Question or IssueI have been trying to cancel my plan but its a black screen. Nothing comes up.

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  • Newbie
  • Plan Individual Premium Country United States Device Macbook Air Operating System iOS   My Question or Issue I have been trying to cancel my plan but its a black screen. Nothing comes ...
  • Maxim
  • Spotify Star
  • 25 Views
  • 1 replies
  • 0 likes
  • 25 Views
  • 1 replies
  • 0 likes

Quiero hacer el pago del plan familiar anual, pero no me deja. Sale error

Quiero hacer el pago del plan familiar anual, pero no me deja me dice que no cumplo con los requisitos. Solicito de su ayuda y colaboración

  • Visitor
  • Quiero hacer el pago del plan familiar anual, pero no me deja me dice que no cumplo con los requisitos. Solicito de su ayuda y colaboración
  • Anyk17
  • Rising Star 1
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Ich kann mich auf dem neuen Handy nicht mit meinem Spotify Account anmelde

Ich habe ein neues Handy und möchte mich mit meinem Spotify Account (premium)anmelden doch das funktioniert nicht was muss ich tun

  • Visitor
  • Ich habe ein neues Handy und möchte mich mit meinem Spotify Account (premium)anmelden doch das funktioniert nicht was muss ich tun
  • Bittencourt
  • Spotify Star
  • 34 Views
  • 1 replies
  • 0 likes
  • 34 Views
  • 1 replies
  • 0 likes

payment has been deducted from my bank account for spotify premium

payment has been deducted from my bank account for spotify premium but my spotify account did not get updated to premium

  • Visitor
  • payment has been deducted from my bank account for spotify premium but my spotify account did not get updated to premium
  • Bittencourt
  • Spotify Star
  • 42 Views
  • 1 replies
  • 0 likes
  • 42 Views
  • 1 replies
  • 0 likes

Ads on premium subscription

I pay for a premium AD-FREE subscription. Yet, a number of podcasts play advertisements before starting. These are not baked in, as podcasts in Spanish for Spanish speakers have ads in Danish. So, they are clearly something that Spotify supplies. Eve...

  • Visitor
  • I pay for a premium AD-FREE subscription. Yet, a number of podcasts play advertisements before starting. These are not baked in, as podcasts in Spanish for Spanish speakers have ads in Danish. &nbsp...
  • ocheeeee
  • Visitor
  • 108 Views
  • 3 replies
  • 2 likes
  • 108 Views
  • 3 replies
  • 2 likes

Superuser Contribution I have a Premium Duo Plan - only one plan manager can listen to audiobooks

Only one of the two plan managers can listen to audiobooks under the premium duo plan - how can I fix this issue?

  • Newbie
  • Only one of the two plan managers can listen to audiobooks under the premium duo plan - how can I fix this issue?
  • Sbdr91
  • Visitor
  • 1914 Views
  • 10 replies
  • 0 likes
  • 1914 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo in Netherlands

PlanPremium DuoCountryNetherlands My Question or IssueHi! Does Spotify have any plans to launch Premium Duo in the Netherlands? My premium subscription via KPN was for some reason dropped and looking into possibilities - since it's only 2 of us in th...

  • Newbie
  • Plan Premium Duo Country Netherlands     My Question or Issue Hi! Does Spotify have any plans to launch Premium Duo in the Netherlands? My premium subscription via KPN was for some r...
  • jorgeromeroleon
  • Visitor
  • 1236 Views
  • 4 replies
  • 0 likes
  • 1236 Views
  • 4 replies
  • 0 likes

Superuser Contribution Changement abonnement

Bonjour, Je viens de créer un compte en décembre et j'ai pris l'abonnement premium personnel. Je voudrais changer d'abonnement pour passer à un abonnement en duo. Mais lorsque j'essaye, un message d'erreur s'affiche : errorImpossible de modifier l'ab...

  • Visitor
  • Bonjour,   Je viens de créer un compte en décembre et j'ai pris l'abonnement premium personnel. Je voudrais changer d'abonnement pour passer à un abonnement en duo. Mais lorsque j'essaye, un m...
  • 31yrp4ulckpj4h4ncfap
  • Casual Listener
  • 250 Views
  • 6 replies
  • 0 likes
  • 250 Views
  • 6 replies
  • 0 likes

Superuser Contribution No me deja pagar la suscripción premium

Buenas tardes estoy intentando pagar premium y y ya he intentado con diferentes tarjetas , no me deja saleSe produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago.

  • Newbie
  • Buenas tardes estoy intentando pagar  premium y y ya he intentado con diferentes tarjetas , no me deja sale Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba c...
  • Joan
  • Moderator
  • 470 Views
  • 4 replies
  • 1 likes
  • 470 Views
  • 4 replies
  • 1 likes

getting ads with premium subscription on podcasts

I have a premium subscription & receive DAI when driving listening to podcasts that are unskippable. if i listen to the same podcasts via desktop i get no ads and historically if I did get served an ad it was skippable. These are not embedded ads to ...

  • Visitor
  • I have a premium subscription & receive DAI when driving listening to podcasts that are unskippable. if i listen to the same podcasts via desktop i get no ads and historically if I did get served...
  • frankyfish42
  • Casual Listener
  • 1672 Views
  • 6 replies
  • 2 likes
  • 1672 Views
  • 6 replies
  • 2 likes

Month at no extra cost

Spotify offered me a month at no extra cost to go from duo to family plan. It says it will be £14.99 till the 24th then go to 17.99 on the 24th does this mean I will have the extra premium accounts now then be charged 14.99 on the 24th or 17.99 on th...

  • Visitor
  • Spotify offered me a month at no extra cost to go from duo to family plan. It says it will be £14.99 till the 24th then go to 17.99 on the 24th does this mean I will have the extra premium accounts n...
  • 42 Views
  • 0 replies
  • 0 likes
  • 42 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Flipkart spotify coupon

I bought samsung s23 ultra from flipkart and i got a coupn of spotify 12 months membership of 699 for free But when i am using the coupon on my spotify account its saying me to pay 699 for 12 months membership. Why its asking me to pay money when i h...

  • Visitor
  • I bought samsung s23 ultra from flipkart and i got a coupn of spotify 12 months membership of 699 for free    But when i am using the coupon on my spotify account its saying me to pay 699...
  • ranzitp
  • Visitor
  • 186740 Views
  • 68 replies
  • 5 likes
  • 186740 Views
  • 68 replies
  • 5 likes

Solved!! 12 month subscription

Hello i have a 12 month premium subscription paid with a gift card that will expire on February 27 2025. When can redeem it for another 12 months with a 12 month gift card? Thank you.

  • Casual Listener
  • Hello i have a 12 month premium subscription paid with a gift card that will expire on February 27 2025. When can redeem it for another 12 months with a 12 month gift card? Thank you.
  • Mscat
  • Casual Listener
  • 108 Views
  • 4 replies
  • 0 likes
  • 108 Views
  • 4 replies
  • 0 likes