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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130439 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
61193 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
239794 Views
148 replies
13 likes
PlanPremium IndividualCountry: UKDeviceIphone 15pro My Question or IssueI would like to subscribe to the annual individual plan, but that option is not in my view. my login is **bleep**
Plan Premium Individual Country: UK Device Iphone 15pro My Question or Issue I would like to subscribe to the annual individual plan, but that option is not in my view. my login is **bl...
3 Views
0 replies
0 likes
Plan - Premium(Family)Country - India My Question or IssueMy autopay on Google Pay for Spotify Premium Family Plan failed due to insufficient funds. In my confusion, I cancelled the autopay entirely.Now I can't seem to find the 'Update Payment' Optio...
Plan - Premium(Family) Country - India My Question or Issue My autopay on Google Pay for Spotify Premium Family Plan failed due to insufficient funds. In my confusion, I cancelled the...
10 Views
0 replies
0 likes
Hi, I want to switch from Premium Family back to Basic Family. The Basic Family plan *is* shown in the web app (Mac Safari & Chrome), but if I press the "select" button, nothing happens. Also tried the iPhone app: Basic Family plan is shown but there...
Hi, I want to switch from Premium Family back to Basic Family. The Basic Family plan *is* shown in the web app (Mac Safari & Chrome), but if I press the "select" button, nothing happens. &n...
Visitor
31 Views
1 replies
0 likes
I have subscribed a Premium Duo account. The idea what that my 2 kids would beneficiate from this. However since I am the subscriber I am automatically considered as a user but I do not want it. How can I modify this? Meaning: have 2 people registere...
I have subscribed a Premium Duo account. The idea what that my 2 kids would beneficiate from this. However since I am the subscriber I am automatically considered as a user but I do not want it. How ...
Spotify Star
40 Views
1 replies
1 likes
PlanPremiumCountryIndiaMy Question or IssueHi,I was on Premium Individual Plan and yesterday was it's renewal date but the auto renvew failed somehow. However when I tried to change the payment method from https://www.spotify.com/in-en/account/overvi...
Plan Premium Country India My Question or Issue Hi, I was on Premium Individual Plan and yesterday was it's renewal date but the auto renvew failed somehow. However when I tried to change ...
72 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
39 Views
1 replies
0 likes
PlanStarted Premium Annual in September 2025Upgraded Platinum Monthly in November 2025CountryIndiaDeviceiPhone14 Pro Operating SystemiOS 18.6.2 My Question or IssueI purchased an Annual Premium plan in September 2025 and upgraded to the Platinum Plan...
Plan Started Premium Annual in September 2025 Upgraded Platinum Monthly in November 2025 Country India Device iPhone14 Pro Operating System iOS 18.6.2 My Question or Issue I...
Spotify Star
167 Views
3 replies
0 likes
Goedemiddag, Ik wil graag voor mijn beide dochters premium Duo aanschaffen. Ik betaal maar ben dus geen gebruiker. Beide dochters wonen nog thuis dus op hetzelfde adres.Is dit mogelijk ?
Goedemiddag, Ik wil graag voor mijn beide dochters premium Duo aanschaffen. Ik betaal maar ben dus geen gebruiker. Beide dochters wonen nog thuis dus op hetzelfde adres. Is dit mogelijk ?
Spotify Star
52 Views
1 replies
0 likes
Im facing this issue for a month. Ive verified my student ID using SheerID and then tried to buy the subscription, It isnt letting me to. Ive subscribed thru google play and have free trial going on. I checked the FAQ's and all but still no help. Ive...
Im facing this issue for a month. Ive verified my student ID using SheerID and then tried to buy the subscription, It isnt letting me to. Ive subscribed thru google play and have free trial going on....
Spotify Star
82 Views
3 replies
0 likes
I am on Family premium and trying to switch to family basic. When I click Select button on the page https://www.spotify.com/us/account/subscription/change/, nothing happens. PlanFamily PremiumCountryUSADeviceMacbookOperating SystemMacOSMy Question or...
I am on Family premium and trying to switch to family basic. When I click Select button on the page https://www.spotify.com/us/account/subscription/change/, nothing happens. ...
Moderator
158 Views
7 replies
0 likes
PlanDuoCountryiPhone 16 proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI set up a duo account incorrectly for me and my teen daughter and we are both logged in using my email address so we can’t both listen at the same...
Plan Duo Country iPhone 16 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I set up a duo account incorrectly for me and my teen daughter...
Moderator
64 Views
1 replies
0 likes
I'm currently on an Individual Premium Free Trial which offer 4 months for $0 (Australia). I am also an student and am eligible for the Student Plan. Can I subscribe to the student plan without losing the 4 months offer such that after the offer ends...
I'm currently on an Individual Premium Free Trial which offer 4 months for $0 (Australia). I am also an student and am eligible for the Student Plan. Can I subscribe to the student plan without losin...
Spotify Star
229 Views
1 replies
0 likes
I was pay for premium students but my account doesnt premium, why? solve directly please!
I was pay for premium students but my account doesnt premium, why? solve directly please!
Spotify Star
65 Views
1 replies
0 likes
Hello everyone! I cancelled my student subscription and i see that the student discount will still be available for a year. I want to change a region of my account so i think i need to delete my discount. How can i do that?
Hello everyone! I cancelled my student subscription and i see that the student discount will still be available for a year. I want to change a region of my account so i think i need to delete my disc...
Casual Listener
149 Views
2 replies
0 likes
Plan Premium FamilyCountry Belgium DeviceiPhone 16 SEOperating System(OS 10 My Question or IssueHello, I am on Premium Family. My family is now two people so I would like to switch to Premium Duo without losing any of our playlists. How do I do this?
Plan Premium Family Country Belgium Device iPhone 16 SE Operating System (OS 10 My Question or Issue Hello, I am on Premium Family. My family is now two people so I would ...
Newbie
78 Views
2 replies
0 likes
My son and I live at the same address and both have premium accounts. I'd like to combine them into a duo subscription. Will we both keep our existing libraries and histories? If someone leaves a duo account and goes back onto an individual premium o...
My son and I live at the same address and both have premium accounts. I'd like to combine them into a duo subscription. Will we both keep our existing libraries and histories? If someone leaves a duo...
Spotify Star
86 Views
1 replies
0 likes
PlanPremiumCountryUnited States of AmericaDeviceSamsung S21 FEMy Question or IssueI gave platelets the other day and got a digital gift card from it. I chose a $12 spotify gift card and it, for whatever reason, got put in my "Google Wallet". It has a...
Plan Premium Country United States of America Device Samsung S21 FE My Question or Issue I gave platelets the other day and got a digital gift card from it. I chose a $12 spotify gift card and...
Spotify Star
158 Views
1 replies
0 likes
Plan Premium Country Egypt Device (Redmi 9) Operating System ( Android ) My Question or Issue Dear Spotify Support Team, I am writing to report an issue with a recent subscription and to request a full refund. I signed up specifically for the **3-mon...
Plan Premium Country Egypt Device (Redmi 9) Operating System ( Android ) My Question or Issue Dear Spotify Support Team, I am writing to report an issue wi...
Spotify Star
94 Views
1 replies
0 likes
On the 13th of november I registered for a duo membership. I paid and my husband is the second member. I can see that the payment is gone through, so I know the payment went right. But now I still have advertisements on my Spotify. Could you help me ...
On the 13th of november I registered for a duo membership. I paid and my husband is the second member. I can see that the payment is gone through, so I know the payment went right. But now I s...
Spotify Star
100 Views
1 replies
0 likes
READ REPLY Basically around 1AM on November 23, 2025, my room-mate attempt to see if he could try out the 4 months Premium for $0It says $0.00 for 4 months of Premium Individual but the button says "Try 4 months for $0 (And instead it redirects him t...
READ REPLY Basically around 1AM on November 23, 2025, my room-mate attempt to see if he could try out the 4 months Premium for $0 It says $0.00 for 4 months of Premium Individual but th...
Moderator
310 Views
4 replies
0 likes
