Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 183806 Views
- 116 replies
- 12 likes
- 183806 Views
- 116 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 20868 Views
- 28 replies
- 4 likes
- 20868 Views
- 28 replies
- 4 likes
- 29 Views
- 1 replies
- 0 likes
Superuser Contribution I can't subscribe to premium
I am trying to subscribe to the premium student plan and it keeps saying payment failed. How can I get this fixed without changing my payment method?
- I am trying to subscribe to the premium student plan and it keeps saying payment failed. How can I get this fixed without changing my payment method?
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- Moderator
- 62 Views
- 1 replies
- 0 likes
- 62 Views
- 1 replies
- 0 likes
Senior Citizen Discount
This idea was inactive over two years ago, but as I have now retired and disabled more time to play albums the Spotify way, thought I would try again. Spoke to many who have computers set up to get free links but hate ads (see so many on tv also Radi...
- This idea was inactive over two years ago, but as I have now retired and disabled more time to play albums the Spotify way, thought I would try again. Spoke to many who have computers set up to get f...
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- Casual Listener
- 3819 Views
- 10 replies
- 8 likes
- 3819 Views
- 10 replies
- 8 likes
Dj
Is Spotify DJ available in Ukraine?PlanPre,iumCountryUkraine Device(samsung galaxy tab 9+)Operating System(OneUi7 android 15) My Question or IssueI cant find the new dj feature
- Is Spotify DJ available in Ukraine? Plan Pre,ium Country Ukraine Device (samsung galaxy tab 9+) Operating System (OneUi7 android 15) My Question or Issue I cant find the new d...
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- 14 Views
- 0 replies
- 0 likes
- 14 Views
- 0 replies
- 0 likes
Solved!!Superuser Contribution I'm not receiving a PIN number when I try to pay by Carrier
I'm try to pay for my Duo Premium plan by my orange line number and for the 4th time in a row the app asked for verification by sending a PIN number and I'm not receiving it and I know my phone number is right
- I'm try to pay for my Duo Premium plan by my orange line number and for the 4th time in a row the app asked for verification by sending a PIN number and I'm not receiving it and I know my phone numbe...
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- Visitor
- 1088 Views
- 27 replies
- 0 likes
- 1088 Views
- 27 replies
- 0 likes
Superuser Contribution Basic duo
PlanPremiumCountryUSA Operating SystemAndroid 13 My Question:I currently have Premium Duo but I heard there is a similar plan that has everything but the audiobooks. I do not use Spotify for audiobooks so I would like to switch to Basic Duo, but I do...
- Plan Premium Country USA Operating System Android 13 My Question: I currently have Premium Duo but I heard there is a similar plan that has everything but the audiobooks. I do no...
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- Moderator
- 4982 Views
- 15 replies
- 1 likes
- 4982 Views
- 15 replies
- 1 likes
How to disconnect Hulu from Spotify account
Our Hulu account is connected to Spotify, but we are now planning to upgrade the Disney+/Hulu plan to add free. But we can’t do that until we disconnect the Hulu account from Spotify and we are unsure how to do that without affecting our current subs...
- Our Hulu account is connected to Spotify, but we are now planning to upgrade the Disney+/Hulu plan to add free. But we can’t do that until we disconnect the Hulu account from Spotify and we are unsur...
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- Visitor
- 748 Views
- 2 replies
- 0 likes
- 748 Views
- 2 replies
- 0 likes
Wrong date mentioned on exit page after cancelling Premium subscription
Wrong date mentioned on exit page after cancelling Premium subscriptionPlanPremium - Individual PlanCountryIndiaDeviceOnePlus Nord 2TOperating SystemAndroid 14 My Question or IssueI got a three months free premium subscription on Spotify. After it en...
- Wrong date mentioned on exit page after cancelling Premium subscription Plan Premium - Individual Plan Country India Device OnePlus Nord 2T Operating System Android 14 My Questi...
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- 59 Views
- 0 replies
- 0 likes
- 59 Views
- 0 replies
- 0 likes
Superuser Contribution Unable to Make Payments via Airtel in Bangladesh
Plan Premium Country Bangladesh Device (S23 Ultra and PC) Operating System (Android 14 and Windows 11) My Question or Issue I am unable to make payments by Airtel in Bangladesh, which I was previously using successfully. When I enter my Airtel number...
- Plan Premium Country Bangladesh Device (S23 Ultra and PC) Operating System (Android 14 and Windows 11) My Question or Issue I am unable to make payments by Airtel in Bangla...
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- Visitor
- 1763 Views
- 8 replies
- 0 likes
- 1763 Views
- 8 replies
- 0 likes
Superuser Contribution Remove Hulu from Spotify account
I want to get the Hulu/Max/Disney+ bundle.Max detected that I had a Hulu account already, and redirected to Hulu.My Hulu account is linked to Spotify. Hulu redirected me to Spotify.In my Spotify account, I can't find a way to remove Hulu.At that poin...
- I want to get the Hulu/Max/Disney+ bundle. Max detected that I had a Hulu account already, and redirected to Hulu. My Hulu account is linked to Spotify. Hulu redirected me to Spotify. In my Spotif...
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- Casual Listener
- 1006 Views
- 4 replies
- 0 likes
- 1006 Views
- 4 replies
- 0 likes
Superuser Contribution Premium trial reverts to free after a day
I have recently activated a one month free trial for premium however after one day of use it has reverted back to free user. This was a new Spotify account with a new payment method as I have not used Spotify premium before. Many thanks
- I have recently activated a one month free trial for premium however after one day of use it has reverted back to free user. This was a new Spotify account with a new payment method as I have not use...
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- Visitor
- 1158 Views
- 13 replies
- 1 likes
- 1158 Views
- 13 replies
- 1 likes
Solved!! Access to Hulu not working
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
- Plan Premium Individual Country USA My Question or Issue Hello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when tryin...
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- Visitor
- 7440 Views
- 20 replies
- 1 likes
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Account
- 7440 Views
- 20 replies
- 1 likes
Superuser Contribution Card payment method keep loading indefinitely
PlanFree/PremiumCountryEcuador My Question or IssueThe card payment method keep loading and I can't enter my data, so, I can't pay for a premium subscription. It's the same with any plan, and it happens with my pc and my smartphone. I've been trying ...
- Plan Free/Premium Country Ecuador My Question or Issue The card payment method keep loading and I can't enter my data, so, I can't pay for a premium subscription. It's the same w...
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- Visitor
- 346 Views
- 8 replies
- 0 likes
- 346 Views
- 8 replies
- 0 likes
Superuser Contribution this page got tripped out
PlanFree/PremiumCountry DeviceLaptop/PCOperating SystemWindows 10BrowserChrome/Microsoft Edge My Question or IssueHello,I'm having trouble accessing the subscription page to select my subscription plan. Every time I try to access it, I get an error a...
- Plan Free/Premium Country Device Laptop/PC Operating System Windows 10 Browser Chrome/Microsoft Edge My Question or Issue Hello, I'm having trouble accessing the subscripti...
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- Moderator
- 1979 Views
- 16 replies
- 5 likes
- 1979 Views
- 16 replies
- 5 likes
Superuser Contribution I have a problem with my fammily account and people trying to join it
PlanPremium famillyCountryPolandDeviceComputerOperating SystemOn my device windows, on other accounts apple devices and android or windows My Question or IssueI have a problem with my familly account. All of a suden 3 of 6 accounts on my plan didn't ...
- Plan Premium familly Country Poland Device Computer Operating System On my device windows, on other accounts apple devices and android or windows My Question or Issue I have a proble...
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- Moderator
- 244 Views
- 3 replies
- 0 likes
- 244 Views
- 3 replies
- 0 likes
On student premium but getting Spotify advertising still
I’m not talking about the embedded ads during a podcast that everyone gets, this is the Spotify ads like you would get on a free account. It’s only happening for specific podcasts and not happening during other podcasts or when listening to music. I’...
- I’m not talking about the embedded ads during a podcast that everyone gets, this is the Spotify ads like you would get on a free account. It’s only happening for specific podcasts and not happening d...
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- Casual Listener
- 238 Views
- 4 replies
- 0 likes
- 238 Views
- 4 replies
- 0 likes
No hours for audio books only just signed up for premium
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) i Have only just upgraded my account from free to premium but it says I am out of hours for my audio books but ha...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) i Have only just upgraded my ...
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- Spotify Star
- 120 Views
- 1 replies
- 0 likes
- 120 Views
- 1 replies
- 0 likes
I have problem with the billing
Dear Spotify Support,I am contacting you regarding a recent attempt to charge my card, despite my last payment for the subscription being made on 03.06.2025. Please investigate this issue and confirm why a new charge was attempted, considering my pre...
- Dear Spotify Support, I am contacting you regarding a recent attempt to charge my card, despite my last payment for the subscription being made on 03.06.2025. Please investigate this issue and confi...
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- Spotify Star
- 113 Views
- 1 replies
- 0 likes
- 113 Views
- 1 replies
- 0 likes
My account was hacked and they set up a dual premium acct. that I am being charged for.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 113 Views
- 1 replies
- 0 likes
- 113 Views
- 1 replies
- 0 likes
What is the time period for expiration of the referal code I got for spotify free subscription for 4
Hey can anyone please help me with that I got spotify premium subscription for 4 months referal code to redeem it at google play along with some discount on indigo flight and there is a expire of coupon date as June 28 So please help me that will the...
- Hey can anyone please help me with that I got spotify premium subscription for 4 months referal code to redeem it at google play along with some discount on indigo flight and there is a expire of cou...
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- Spotify Star
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes