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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
124530 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
46776 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
219028 Views
139 replies
12 likes
I have a family subscription, but my daughter moved houses and has now her own single subscrition. How can my husband and I switch to duo subscription?
I have a family subscription, but my daughter moved houses and has now her own single subscrition. How can my husband and I switch to duo subscription?
Spotify Star
18 Views
1 replies
0 likes
I have charge to offer 59.000 rupiah for 3 month but my account also has not changed for premium, its been 3 days since payment, anyone can help?
I have charge to offer 59.000 rupiah for 3 month but my account also has not changed for premium, its been 3 days since payment, anyone can help?
Spotify Star
33 Views
1 replies
0 likes
Is there any way to see the date you joined Spotify as a paid subscriber?
Is there any way to see the date you joined Spotify as a paid subscriber?
Moderator
39 Views
1 replies
0 likes
PlanFreeCountryCanada My Question or IssueI have the free plan. There was a new update allowing free users to pick songs without limit. However, this isn't working on my account. Is there any reason why this could be?
Plan Free Country Canada My Question or Issue I have the free plan. There was a new update allowing free users to pick songs without limit. However, this isn't working on my account. Is ...
Spotify Star
54 Views
1 replies
0 likes
PlanFree/PremiumCountryUSADevice SAMSUNG GALAXY (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country USA Device SAMSUNG GALAXY (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question...
Spotify Star
35 Views
1 replies
0 likes
Are currently not allowed to access premium features, because it says payment failed. But the card shows that the payment have been done.Spotify billing history shows that payments last months has been on the 9th, but bank statements shows the 20th. ...
Are currently not allowed to access premium features, because it says payment failed. But the card shows that the payment have been done. Spotify billing history shows that payments last months ha...
Moderator
56 Views
1 replies
0 likes
My son must have signed up for a free trial period, which he forgot to cancel, and he's now being charged every month. He never uses Spotify, but can't remember the email address he used. We've tried entering emails, we've gotten messages saying link...
My son must have signed up for a free trial period, which he forgot to cancel, and he's now being charged every month. He never uses Spotify, but can't remember the email address he used. ...
Moderator
61 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
47 Views
1 replies
0 likes
Hi there,The owner of my Spotify account is my ex, as we created the account, I agreed to pay for it. Now, my question is not how to stop paying for it, but rather how to log him out, so that he doesn't take advantage of me at least in that way. I wa...
Hi there, The owner of my Spotify account is my ex, as we created the account, I agreed to pay for it. Now, my question is not how to stop paying for it, but rather how to log him out, so that he do...
Spotify Star
63 Views
1 replies
0 likes
PlanIndividual/PremiumCountryCanadaDeviceiPhone 14Operating SystemiOS 18 My Question or IssueHello, I was using the monthly student subscriptions and forgot to renew it and automatically paid the individual subscriptions. I was wondering if I can get...
Plan Individual/Premium Country Canada Device iPhone 14 Operating System iOS 18 My Question or Issue Hello, I was using the monthly student subscriptions and forgot to renew it and a...
Spotify Star
64 Views
1 replies
0 likes
I appreciate Spotify giving students a discount. But what about teachers? I use spotify in my classroom every day and have to use Premium so that there are no inappropriate ads that pop up. Would you consider offering the same discount to teachers?
I appreciate Spotify giving students a discount. But what about teachers? I use spotify in my classroom every day and have to use Premium so that there are no inappropriate ads that pop up. Would you...
Spotify Star
642 Views
1 replies
0 likes
PlanfamilyCountryukDeviceiphones and macbooksOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan family Country uk Device iphones and macbooks Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
64 Views
1 replies
0 likes
PlanFreeCountryUSA (Estados Unidos)DeviceHonor x6 and Laptop Dell inspiron 15 3000Operating System Android, Windows 10. My Question or IssueCuando intento canjear los códigos en la página oficial de Spotify, aparece un error y no me permite redimirlo...
Plan Free Country USA (Estados Unidos) Device Honor x6 and Laptop Dell inspiron 15 3000 Operating System Android, Windows 10. My Question or Issue Cuando intento canjear los có...
Moderator
78 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy question is, is there any discount offered for registered charities. We are a small charit...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My ques...
Moderator
76 Views
1 replies
0 likes
My Question or Issue I just redeemed a one year gift card and now have access to premium. My issue is I redeemed it too fast. Is there a way to cancel it and not lose the pin number - which would allow me to redeem it in a few months. I've tried canc...
My Question or Issue I just redeemed a one year gift card and now have access to premium. My issue is I redeemed it too fast. Is there a way to cancel it and not lose the pin numbe...
Moderator
89 Views
1 replies
0 likes
“Hi, I redeemed a 3-month Spotify Premium Individual code from Microsoft RewardsMy account is set to India and I’m not on any trial or discounted plan. When I try to redeem it at spotify.com/account/redeem, it says the code is invalid. What should I ...
“Hi, I redeemed a 3-month Spotify Premium Individual code from Microsoft Rewards My account is set to India and I’m not on any trial or discounted plan. When I try to redeem it at spotify.com/accoun...
Spotify Star
152 Views
1 replies
1 likes
DevicePixel 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just signed up for a Duo Plan and was suppose to get 3 months free, but Spotify billed me immediately and is showing that my next bill is due exactly 1-month f...
Device Pixel 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just signed up for a Duo Plan and was suppose to get 3 months free, but Spotif...
Spotify Star
92 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and CountryPremium Family planDeviceSamsung Galaxy s24Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently ...
None of the below information is required. However, the more you provide the easier it will be for us to try and Country Premium Family plan Device Samsung Galaxy s24 Operating System (iO...
Spotify Star
113 Views
1 replies
1 likes
PlanPremiumCountryUKDevice(iPhone 15)Operating System(iOS 18.6.2) My Question or IssueI bought a Premium Individual subscription and cancelled it immediately because I realised it was linked to my email address, and not the username of my Spotify acc...
Plan Premium Country UK Device (iPhone 15) Operating System (iOS 18.6.2) My Question or Issue I bought a Premium Individual subscription and cancelled it immediately because I realis...
Spotify Star
87 Views
1 replies
1 likes
hello! i want to cancel my trial subscription but expect to have trial period benefits, but now it reads as "you'll lose your access to trial benefits immediately after cancelling the subscription"
hello! i want to cancel my trial subscription but expect to have trial period benefits, but now it reads as "you'll lose your access to trial benefits immediately after cancelling the subscription" ...
Spotify Star
164 Views
1 replies
0 likes
