Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5150 Views
  • 23 replies
  • 2 likes
  • 5150 Views
  • 23 replies
  • 2 likes

Superuser Contribution Flipkart spotify coupon

I bought samsung s23 ultra from flipkart and i got a coupn of spotify 12 months membership of 699 for free But when i am using the coupon on my spotify account its saying me to pay 699 for 12 months membership. Why its asking me to pay money when i h...

  • Visitor
  • I bought samsung s23 ultra from flipkart and i got a coupn of spotify 12 months membership of 699 for free    But when i am using the coupon on my spotify account its saying me to pay 699...
  • Prateekz05
  • Visitor
  • 199441 Views
  • 81 replies
  • 5 likes
  • 199441 Views
  • 81 replies
  • 5 likes

Superuser Contribution Возврат оплаты за премиум подписку

Добрый вечер,сын привезал карту к приложению и с карты снялись леньги без подтвержденияСапорты,Технари,владельци не оставте в беде и помогите !!!

  • Newbie
  • Добрый вечер,сын привезал карту к приложению и с карты снялись леньги без подтверждения Сапорты,Технари,владельци не оставте в беде и помогите !!!
  • Nurislam
  • Newbie
  • 2178 Views
  • 14 replies
  • 1 likes
  • 2178 Views
  • 14 replies
  • 1 likes

Solved!!Superuser Contribution My redeem code is not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivelina
  • Moderator
  • 53 Views
  • 3 replies
  • 0 likes
  • 53 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why won’t the website let me buy premium?

I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”

  • Visitor
  • I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”
  • MartinT
  • Moderator
  • 1797 Views
  • 7 replies
  • 0 likes
  • 1797 Views
  • 7 replies
  • 0 likes

Estou apagar um plano premium sem ser utilizadora. Cancelar subscrição já

Pretendo saber quem é o usuário que utiliza a minha conta bancária indevidamente sem autorização e há quanto tempo?Que precisam para identificar a minha conta da qual todos os meses me retiram dinheiro. Como é possível sem eu autorizar??

  • Visitor
  • Pretendo saber quem é o usuário que utiliza a minha conta bancária indevidamente sem autorização e há quanto tempo? Que precisam para identificar a minha conta da qual todos os meses me retiram dinh...
  • ribezaz
  • Roadie
  • 44 Views
  • 1 replies
  • 1 likes
  • 44 Views
  • 1 replies
  • 1 likes

Premium Subscription

So I started the free 3 month trial and I have the receipt in my e-mail but my account doesn't have the premium. I have already signed out and made sure the app is up to date but nothing. I am still on the free plan and not the free 3 month individua...

  • Newbie
  • So I started the free 3 month trial and I have the receipt in my e-mail but my account doesn't have the premium. I have already signed out and made sure the app is up to date but nothing. I am still ...
  • 37 Views
  • 0 replies
  • 0 likes
  • 37 Views
  • 0 replies
  • 0 likes

Não consigo criar atalhos para tela inicial do celular, app travando direto

Não consigo criar atalhos para tela inicial do celular, app travando direto, demorando muito para carregar playlists, mesmo estando online diz que estar offline e que não pode resolver o problema.

  • Visitor
  • Não consigo criar atalhos para tela inicial do celular, app travando direto, demorando muito para carregar playlists, mesmo estando online diz que estar offline e que não pode resolver o problema.
  • Bittencourt
  • Spotify Star
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Audiobook top up not working?

Hi, I just paid for the extra audiobook hours but when I go back to the app to resume listening I’m very the original message to say I’m out of hours. I e checked the payment has gone through and it’s showing the hours allocated in my account but app...

  • Visitor
  • Hi, I just paid for the extra audiobook hours but when I go back to the app to resume listening I’m very the original message to say I’m out of hours. I e checked the payment has gone through and it...
  • 35 Views
  • 0 replies
  • 0 likes
  • 35 Views
  • 0 replies
  • 0 likes

Superuser Contribution I’ve received notice of rate increase

I’ve received notice of a $2 rate increase on my Premium Duo account. The email message I’ve received states, “We’re increasing the price of Premium Duo so that we can continue to invest in and innovate on our product offerings and features, and brin...

  • Casual Listener
  • I’ve received notice of a $2 rate increase on my Premium Duo account. The email message I’ve received states,  “We’re increasing the price of Premium Duo so that we can continue to invest in and...
  • Ryanbland065
  • Gig Goer
  • 5471 Views
  • 93 replies
  • 3 likes
  • 5471 Views
  • 93 replies
  • 3 likes

Switch from Duo to Individual

I think the Duo subscription is a rip off and would like to switch to Individual plans for myself and my partner.I am having trouble switching my partners account from a Duo member (I am the manager).I have removed him from the Duo, however it is say...

  • Newbie
  • I think the Duo subscription is a rip off and would like to switch to Individual plans for myself and my partner. I am having trouble switching my partners account from a Duo member (I am the manage...
  • Maxim
  • Spotify Star
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify does not request UPI payment

PlanFree/PremiumCountryIndiaDeviceSamsung Galaxy M31SOperating SystemAndroid 12 My Question or IssueI tried subscribing to Spotify Premium Individual through UPI but did not get any request on my UPI app. The app that I used was FamPay, I tried a few...

  • Newbie
  • Plan Free/Premium Country India Device Samsung Galaxy M31S Operating System Android 12   My Question or Issue I tried subscribing to Spotify Premium Individual through UPI but did not ...
  • gathik-jindal
  • Visitor
  • 2662 Views
  • 6 replies
  • 2 likes
  • 2662 Views
  • 6 replies
  • 2 likes

Superuser Contribution Audiobook listening time limit can’t finish book/ no option to buy?

Why audiobook listening limit limit pay for premium? Why audiobook listening time limit not long enough to finish an average book? Why no option to buy time for audiobook? Does Spotify realize the listening time limit policy is terrible? Does Spotify...

  • Visitor
  • Why audiobook listening limit limit pay for premium? Why audiobook listening time limit not long enough to finish an average book? Why no option to buy time for audiobook? Does Spotify realize the li...
  • CMH481
  • Visitor
  • 1446 Views
  • 12 replies
  • 4 likes
  • 1446 Views
  • 12 replies
  • 4 likes

Superuser Contribution Pagué el año de premium y sigo con servicio gratuito

CountryArgentinaDeviceSamsung S22Operating SystemWindows 10 Buenos días, pagué el servicio premium por adelantado, un año, utilizando rapipago (tengo el recibo conmigo), y sigo con el servicio gratuito.¿Cómo debo proceder?

  • Visitor
  • Country Argentina Device Samsung S22 Operating System Windows 10   Buenos días, pagué el servicio premium por adelantado, un año, utilizando rapipago (tengo el recibo conmigo), y sigo con...
  • Not applicable
  • 205 Views
  • 2 replies
  • 0 likes
  • 205 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me descontaron el pago de la suscripción del mes pero no se me ve reflejado

Me descontaron el pago de mi tarjeta pero al ingresar a la aplicación Spotify me dice que actualice mi pago cuando ya está causado

  • Visitor
  • Me descontaron el pago de mi tarjeta pero al ingresar a la aplicación Spotify me dice que actualice mi pago cuando ya está causado
  • Vasil
  • Moderator
  • 38 Views
  • 1 replies
  • 0 likes
  • 38 Views
  • 1 replies
  • 0 likes