Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48294 Views
  • 18 replies
  • 4 likes
  • 48294 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30003 Views
  • 19 replies
  • 2 likes
  • 30003 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20932 Views
  • 6 replies
  • 1 likes
  • 20932 Views
  • 6 replies
  • 1 likes

Prepaid Globe insufficient balance

My premium expired so I have to update my account payment because automatic payment doesnt work on my experience so I updated it and as usual I registered for another month but it says that I don't have sufficient balance for premium but I have 141 P...

  • Visitor
  • My premium expired so I have to update my account payment because automatic payment doesnt work on my experience so I updated it and as usual I registered for another month but it says that I don't h...
  • Gravill
  • Casual Listener
  • 493 Views
  • 2 replies
  • 0 likes
  • 493 Views
  • 2 replies
  • 0 likes

I paid and got nothing...

Hey everyone !Two hours ago I subscribed to spotify premium paying 0,99 cents for the three months. I paid via PayPal and got a confirmation that I paid.Still, I'm not officially subscribed to premium; is there delay et when paying via PayPal ?Thanks...

  • Newbie
  • Hey everyone ! Two hours ago I subscribed to spotify premium paying 0,99 cents for the three months. I paid via PayPal and got a confirmation that I paid. Still, I'm not officially subscribed to ...
  • Jacob
  • Community Legend
  • 230 Views
  • 15 replies
  • 0 likes
  • 230 Views
  • 15 replies
  • 0 likes

Premium upgrade 3 months not 7 days

I've just joined Spotify and want obtain the 3 month premium for 99 cents however when I go to subscribe it only shows 7 days free.What do I do?

  • Newbie
  • I've just joined Spotify and want obtain the 3 month premium for 99 cents however when I go to subscribe it only shows 7 days free. What do I do?
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Doubts about the signature

Good evening, I have a family plan, and the deadline is every month at day 10th. I would like to know if I cancel the subscription now, I can still use it until the 10th, or it will be canceled at the time of the cancellation.Thank you.

  • Casual Listener
  •   Good evening, I have a family plan, and the deadline is every month at day 10th. I would like to know if I cancel the subscription now, I can still use it until the 10th, or it will be ca...
  • Bittencourt
  • Spotify Star
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

Solved!! Dúvida sobre assinatura

Boa noite, tenho assinatura do plano familia, e vence todo dia 10. Gostaria de saber se caso eu cancele agora a assinatura, ainda poderei usufruir até o dia 10 ou se será cancelado na hora que realizar o cancelamento.Obrigado.

  • Casual Listener
  • Boa noite, tenho assinatura do plano familia, e vence todo dia 10. Gostaria de saber se caso eu cancele agora a assinatura, ainda poderei usufruir até o dia 10 ou se será cancelado na hora que realiz...
  • Bittencourt
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio a premium

Hola, el día de hoy realice mi pago a través de la aplicación, con la opción de banca en línea, el cargo fue realizado a mi cuenta pero mi estado no cambia a premium.

  • Newbie
  • Hola, el día de hoy realice mi pago a través de la aplicación, con la opción de banca en línea, el cargo fue realizado a mi cuenta pero mi estado no cambia a premium.
  • Natalia1986
  • Casual Listener
  • 125 Views
  • 3 replies
  • 0 likes
  • 125 Views
  • 3 replies
  • 0 likes

Superuser Contribution I was sent wrong information

Got an email from Spotify saying I could only pay $.99 for three months of Spotify premium. I've done this before so when I press the link to get the 3 months of premium I didn't care to look at everything to everything twice because I read it the la...

  • Regular
  • Got an email from Spotify saying I could only pay $.99 for three months of Spotify premium. I've done this before so when I press the link to get the 3 months of premium I didn't care to look at ever...
  • JuanCamilo
  • Roadie
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Premium cost inconsistency

Hello,I was trying to find a direct email but ended up here.Spotify advertises Premium for $9.99 while in logged into my account, but when I click subscribe it says the cost is $11.99...How do I get the advertised price?Thanks,Luci

  • Newbie
  • Hello, I was trying to find a direct email but ended up here. Spotify advertises Premium for $9.99 while in logged into my account, but when I click subscribe it says the cost is $11.99...How do I ...
  • 63 Views
  • 0 replies
  • 0 likes
  • 63 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant listen to songs offline

I bought premium months ago and it worked fine until today when i reinstalled spotify. I go in my songs and i click download obviously because they werent downloaded and that thing pop ups saying youve discovered spotify premium so i click ok and it ...

  • Newbie
  • I bought premium months ago and it worked fine until today when i reinstalled spotify. I go in my songs and i click download obviously because they werent downloaded and that thing pop ups saying you...
  • JuanCamilo
  • Roadie
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Payment Failed

Hello,When I connected Spotify today, I saw a message telling me "Your subscription payment failed.You'll lose your subscription if we don't have a working payment method for your account, so please update your payment details."The thing is that when...

  • Regular
  • Hello, When I connected Spotify today, I saw a message telling me "Your subscription payment failed. You'll lose your subscription if we don't have a working payment method for your account, so plea...
  • Emie
  • Regular
  • 132 Views
  • 2 replies
  • 0 likes
  • 132 Views
  • 2 replies
  • 0 likes

Multiple devices, one account?

Looking to subscribe so me and my girlfriend can both use spoifty, how do I go about both of us getting it?

  • Newbie
  • Looking to subscribe so me and my girlfriend can both use spoifty, how do I go about both of us getting it?
  • CloudTapes
  • Roadie
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Bought Premium on the wrong account

I used my school account for my spotify-account and bought the 3-month subscription on it without noticing. Is there any way to transfer a subscription to another account?

  • Visitor
  • I used my school account for my spotify-account and bought the 3-month subscription on it without noticing. Is there any way to transfer a subscription to another account?
  • Jacob
  • Community Legend
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Spotify in Albania

Hello.I am a student and i live in Albania.I know that Spotify isn't still available but i really want it and i have been using it when i have been in Turkey.I have a question!? I am willing to pay for spotify premium but i wanted to know if is any p...

  • Visitor
  • Hello.I am a student and i live in Albania.I know that Spotify isn't still available but i really want it and i have been using it when i have been in Turkey.I have a question!? I am willing to pay f...
  • JuanCamilo
  • Roadie
  • 3845 Views
  • 1 replies
  • 2 likes
  • 3845 Views
  • 1 replies
  • 2 likes

subscribed to the €0,99 offer but spotify charged €9,99

I subscribed to the €0,99 special offer for three months but spotify charged me the full €9,99 - What happened there? Read many comments with similar issues?!Thanks for the help!

  • Casual Listener
  • I subscribed to the €0,99 special offer for three months but spotify charged me the full €9,99 - What happened there?  Read many comments with similar issues?! Thanks for the help!
  • TrueCherokee
  • Newbie
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Settings missing in Premium Subscription

My subscription page says "Premium" and I've logged out and back in. Under the top-right username dropdown, there is not "settings" and only "Account" and "Log Out". Where are the settings? Lame.

  • Casual Listener
  • My subscription page says "Premium" and I've logged out and back in. Under the top-right username dropdown, there is not "settings" and only "Account" and "Log Out". Where are the settings? Lame.
  • author777
  • Casual Listener
  • 138 Views
  • 2 replies
  • 0 likes
  • 138 Views
  • 2 replies
  • 0 likes

Re: Student discount problems and spotify is charging me again

Boa Tarde!Gostaria que me ayudassem, pois ontem eu tentei me cadastrar no spotify premium para universitários e de certo! Coloquei o pagamento pelo cartão de crédito, e recebi uma mensagem: "Pré-autor aprovado no seu cartão - EBANX SPOTIFY valor RS 8...

  • Newbie
  • Boa Tarde! Gostaria que me ayudassem, pois ontem eu tentei me cadastrar no spotify premium para universitários e de certo! Coloquei o pagamento pelo cartão de crédito, e recebi uma mensagem: "Pré-a...
  • 41 Views
  • 0 replies
  • 0 likes
  • 41 Views
  • 0 replies
  • 0 likes

Deceptive Advertising via e-mail

So I am curious why I am receiving advertising e-mails that appear to be a bait and switch. It has a much better deal in the subject line that I am actually eligible for in the body of the email. The email subject says "3days left: $0.99 for 3 months...

  • Newbie
  • So I am curious why I am receiving advertising e-mails that appear to be a bait and switch. It has a much better deal in the subject line that I am actually eligible for in the body of the email. The...
  • ZedisLapedis
  • Newbie
  • 149 Views
  • 2 replies
  • 2 likes
  • Subscription
  • 149 Views
  • 2 replies
  • 2 likes

Premium doesnt work

My premium doesnt work. I already log out and uninstall the app but it still doesnt work. It's been a week already.

  • Casual Listener
  • My premium doesnt work. I already log out and uninstall the app but it still doesnt work. It's been a week already.
  • ezequiel1977
  • Newbie
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

3 months 99 cents deal payment issue

I wanted to try 3 months 99 cents deal and there was an amount deduction from my account and my spotify account still is not premium help me

  • Visitor
  • I wanted to try 3 months 99 cents deal and there was an amount deduction  from my account and my spotify account still is  not premium help me
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Env: prod