Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 42132 Views
- 19 replies
- 1 likes
- 42132 Views
- 19 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5346 Views
- 23 replies
- 2 likes
- 5346 Views
- 23 replies
- 2 likes
Tried to renew my family Plan but it just charged me for the Premium Account.
I had the family Plan with 4 family members , since I changed my credit card the payment did not go through. They asked me to update my payment methods but when i did i got charged for the Premium Account and not for the Family Plan. I do not want to...
- I had the family Plan with 4 family members , since I changed my credit card the payment did not go through. They asked me to update my payment methods but when i did i got charged for the Premium Ac...
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- 98 Views
- 0 replies
- 0 likes
- 98 Views
- 0 replies
- 0 likes
Problema de pago
Hola realice el pago del premium mediante la opción codigo de barras en oxxo y aún sigue como premium pausado
- Hola realice el pago del premium mediante la opción codigo de barras en oxxo y aún sigue como premium pausado
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- 96 Views
- 0 replies
- 0 likes
- 96 Views
- 0 replies
- 0 likes
Upgrade to Premium when just paid existing account
I am looking at upgrading my account from unlimited to premium. I have already paid for this month, 2 weeks ago, so will I have to pay another subscription fee for the rest of the month? Will it double up, or will it just charge me the extra amount?
- I am looking at upgrading my account from unlimited to premium. I have already paid for this month, 2 weeks ago, so will I have to pay another subscription fee for the rest of the month? ...
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- Not applicable
- 225 Views
- 3 replies
- 0 likes
- 225 Views
- 3 replies
- 0 likes
Trouble adding a family member in Spotify Premium
I have a spotify premium family suscription that I have been using for a month, and my dad after a month says that he doesn't have spotify premium, so when I tried adding him again by sending him an invitation I couldn't because after he filled the f...
- I have a spotify premium family suscription that I have been using for a month, and my dad after a month says that he doesn't have spotify premium, so when I tried adding him again by sending him an ...
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- Casual Listener
- 289 Views
- 3 replies
- 0 likes
- 289 Views
- 3 replies
- 0 likes
I'm being charged $10.67 each month... and then some
Not mad at all- just super confused...I used to have the Spotify Premium for Students, but as I am no longer a student, the amount changed a few months ago. However, it's not the original $9.99 I was paying when I signed up over 5 years ago, or the n...
- Not mad at all- just super confused... I used to have the Spotify Premium for Students, but as I am no longer a student, the amount changed a few months ago. However, it's not the original $9.99 I w...
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- 127 Views
- 0 replies
- 0 likes
- 127 Views
- 0 replies
- 0 likes
Superuser Contribution Spotify premium
Why can't I get a spotify premium account if I live in Mexico.It says I'm not eligible for the product.
- Why can't I get a spotify premium account if I live in Mexico. It says I'm not eligible for the product.
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- Roadie
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
Superuser Contribution I'm being charged $12.99
This is some shady stuff. When I signed up for Spotify, I was told I would be paying $9.99 and for the first few months I was paying $9.99. Then today, out of no where I see I just got charged $12.99. No clue how long this has been going on but this ...
- This is some shady stuff. When I signed up for Spotify, I was told I would be paying $9.99 and for the first few months I was paying $9.99. Then today, out of no where I see I just got charged $12.99...
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- Roadie
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Superuser Contribution Payment for Premium
I have got charged for my premium account even though I have cancelled the account . Please could you subtract the money from my account as it has been a mistake as I never wanted the premium account after 3 months Thank you Please advise
- I have got charged for my premium account even though I have cancelled the account . Please could you subtract the money from my account as it has been a mistake as I never wanted the premium account...
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- Roadie
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
I paid but they downgraded me to free
I paid my monthly sub but they only took my money and I'm still free
- I paid my monthly sub but they only took my money and I'm still free
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- Newbie
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
Superuser Contribution Canceled Premium and still got charged
I got an email confirming that I canceled my free trial a day before it turned a month and when I check my credit card statement I still got charged. My premium is still in effect and I want it canceled for this month. I do not want it anymore!
- I got an email confirming that I canceled my free trial a day before it turned a month and when I check my credit card statement I still got charged. My premium is still in effect and I want it cance...
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- Roadie
- 216 Views
- 1 replies
- 0 likes
- 216 Views
- 1 replies
- 0 likes
Superuser Contribution Charged for Student and Regular Premium
I'm not happy. I was charged for the student premium when it said I was in eligible and then I did the regular premium and I was also charged for it as well! This needs to be fixed.
- I'm not happy. I was charged for the student premium when it said I was in eligible and then I did the regular premium and I was also charged for it as well! This needs to be fixed.
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- Roadie
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
Superuser Contribution Student account
Hello, I am an Erasmus student from France and now I am studying for a year in the UK. The problem is that the UK is not on the country list so I can not go farther on the subscription. Thanks
- Hello, I am an Erasmus student from France and now I am studying for a year in the UK. The problem is that the UK is not on the country list so I can not go farther on the subscription. ...
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- Roadie
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Spotify Giftcard is not working
I tried to activate my giftcard, but it failed several times. After five tries or something like that, it finally worked. I never changed something in the code! Then I clicked to verify my card and I got another error message. But when I looked into ...
- I tried to activate my giftcard, but it failed several times. After five tries or something like that, it finally worked. I never changed something in the code! Then I clicked to verify my card and I...
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- Casual Listener
- 178 Views
- 2 replies
- 0 likes
- 178 Views
- 2 replies
- 0 likes
Superuser Contribution hulu help
I just signed up for spotify student and got a free hulu account but i cant play any videos. I can log in, select a show, but cannot get it to play. There is just a circle in the black square where the show is suoopse to be. I called hulu and they sa...
- I just signed up for spotify student and got a free hulu account but i cant play any videos. I can log in, select a show, but cannot get it to play. There is just a circle in the black square where t...
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- Roadie
- 864 Views
- 1 replies
- 0 likes
- 864 Views
- 1 replies
- 0 likes
Superuser Contribution Took the money and then downgraded me
So when my premium payment didn’t go through my premium was paused. I went on the website and payed for it and the payment went through. I then went back on the app and the only option there was to downgrade. Because it had not refeshed and I couldn’...
- So when my premium payment didn’t go through my premium was paused. I went on the website and payed for it and the payment went through. I then went back on the app and the only option there was to d...
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- Moderator
- 263 Views
- 1 replies
- 0 likes
- 263 Views
- 1 replies
- 0 likes
Superuser Contribution Problemas con Plan Familiar Premium
Estoy inscribiendo las cuentas de mi Familia a mi Plan Familiar Premium y se queda cargando pero nunca les permite asociarce
- Estoy inscribiendo las cuentas de mi Familia a mi Plan Familiar Premium y se queda cargando pero nunca les permite asociarce
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- Moderator
- 132 Views
- 1 replies
- 0 likes
- 132 Views
- 1 replies
- 0 likes
Cobro doble (verificado, no es retención ni cuenta duplicada)
En Agosto y Septiembre me hicieron doble cargo, ya revisé que no tenga dos cuentas de spotify, no he hecho ningún cambio, solo me empezó a llegar el cargo doble
- En Agosto y Septiembre me hicieron doble cargo, ya revisé que no tenga dos cuentas de spotify, no he hecho ningún cambio, solo me empezó a llegar el cargo doble
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- 114 Views
- 0 replies
- 0 likes
- 114 Views
- 0 replies
- 0 likes
Updating billing information
I got a new credit card number. I've updated it three times on your site. You have charged me three times, yet my credit card information is not being updated and I keep getting a notification to update my billing information.
- I got a new credit card number. I've updated it three times on your site. You have charged me three times, yet my credit card information is not being updated and I keep getting a notification to upd...
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- 160 Views
- 0 replies
- 1 likes
- 160 Views
- 0 replies
- 1 likes
Superuser Contribution Me cobraron spotify premium hace dos semanas y sigue siendo gratis
Ayuda!! Me cobraron mi spotify premium hace 2 semanas y ahora esta mi suscripción gratis, quiero contratar premium en mi cuenta y no puedo porque no acepta mis tarjetas que puedo hacer?
- Ayuda!! Me cobraron mi spotify premium hace 2 semanas y ahora esta mi suscripción gratis, quiero contratar premium en mi cuenta y no puedo porque no acepta mis tarjetas que puedo hacer?
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- Moderator
- 136 Views
- 1 replies
- 0 likes
- 136 Views
- 1 replies
- 0 likes
Superuser Contribution Premium problem
My premium trial ended on September 20 and I believe it ended it the same day. I got this receipt the same day but my card was still charged??
- My premium trial ended on September 20 and I believe it ended it the same day. I got this receipt the same day but my card was still charged??
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- Moderator
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes