Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 42016 Views
- 19 replies
- 1 likes
- 42016 Views
- 19 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5341 Views
- 23 replies
- 2 likes
- 5341 Views
- 23 replies
- 2 likes
Over billed for Spotify Family subscription
Upon looking to update my payment details for renewal of my Spotify Family subscription ending in September I discovered I've been billed $14. 99 for almost a year in addition to my one time yearly fee in September 2016. Please explain and correct. T...
- Upon looking to update my payment details for renewal of my Spotify Family subscription ending in September I discovered I've been billed $14. 99 for almost a year in addition to my one time yearly f...
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- 103 Views
- 0 replies
- 0 likes
- 103 Views
- 0 replies
- 0 likes
Solved!! Still charged for Spotify premium even with a promotional offer
I upgraded my phone line to a business account with sprint. They told me all of the phones on my service will get Spotify premium. I have not received that nor do I have any clue how to cancel being charged for premium.
- I upgraded my phone line to a business account with sprint. They told me all of the phones on my service will get Spotify premium. I have not received that nor do I have any clue how to cancel being ...
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- Community Legend
- 333 Views
- 2 replies
- 1 likes
- 333 Views
- 2 replies
- 1 likes
Has Student Discount, but paying full price
I had to update my debit card this past week on my Spotify account, and I was charged the $9.99+tax and not the $4.99+tax student discount I supposedly have. I cannot figure out how to fix this because when I click on student premium it says I alread...
- I had to update my debit card this past week on my Spotify account, and I was charged the $9.99+tax and not the $4.99+tax student discount I supposedly have. I cannot figure out how to fix this becau...
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- 117 Views
- 0 replies
- 0 likes
- 117 Views
- 0 replies
- 0 likes
Solved!! Student premium account
Hello -- I want to update my credit card information, but everytime I attempt to do so, the site tries to verify me as a student, which I am no longer? Thanks.
- Hello -- I want to update my credit card information, but everytime I attempt to do so, the site tries to verify me as a student, which I am no longer? Thanks.
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- Casual Listener
- 218 Views
- 2 replies
- 0 likes
- 218 Views
- 2 replies
- 0 likes
Solved!! Change Payment Method
I have a premium subscribtion and I want to change my debit card that I use for payments but it asks me to confirm I am a student. I am not a student so I don't know what to do.
- I have a premium subscribtion and I want to change my debit card that I use for payments but it asks me to confirm I am a student. I am not a student so I don't know what to do.
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- Spotify Star
- 238 Views
- 1 replies
- 0 likes
- 238 Views
- 1 replies
- 0 likes
Refund for spotify
How do I get my refund for spotify if I haven't used it yet and it automatically charged my card?
- How do I get my refund for spotify if I haven't used it yet and it automatically charged my card?
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- Spotify Star
- 138 Views
- 1 replies
- 0 likes
- 138 Views
- 1 replies
- 0 likes
I want my money Paramı istiyorum lütfen
Hesabımdan durduk yere 7 lira para çekildi ve premium da gelmedi lütfen paramın iadesini talep ediyorum
- Hesabımdan durduk yere 7 lira para çekildi ve premium da gelmedi lütfen paramın iadesini talep ediyorum
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- 89 Views
- 0 replies
- 0 likes
- 89 Views
- 0 replies
- 0 likes
Superuser Contribution charged when on family account
Hi, My bank account is still being charged 9.99 euro for spotify, but my account is under a family account where i shouldnt be charged. how can i stop my bank account from getting charged? Thanks
- Hi, My bank account is still being charged 9.99 euro for spotify, but my account is under a family account where i shouldnt be charged. how can i stop my bank account from getti...
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- Moderator
- 156 Views
- 1 replies
- 0 likes
- 156 Views
- 1 replies
- 0 likes
Superuser Contribution spotify premium
Hi! I just want to ask if paying spotify premium with smart load still available.
- Hi! I just want to ask if paying spotify premium with smart load still available.
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- Moderator
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Superuser Contribution Premium
I cannot subscribe for premium using my globe load even if my balance would suffice. It's always, myload balance is insufficient!!
- I cannot subscribe for premium using my globe load even if my balance would suffice. It's always, myload balance is insufficient!!
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- Moderator
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Superuser Contribution Help! Family Plan Fiasco
Hi, I signed up for the Family Plan today. I invited my spouse. It asked her for a password, I didnt know it because I usually sign on with Facebook. So I reset my password and now when I sign on all my playlists are gone and I am on Spotify Free. Ca...
- Hi, I signed up for the Family Plan today. I invited my spouse. It asked her for a password, I didnt know it because I usually sign on with Facebook. So I reset my password and now when I si...
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- Moderator
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
Solved!! I was charged my premium accound (student), but it continues in free mode
Hi, yesterday seprember 23 i contracted the premium mode whit student discount, i entered my data to pay, i was charged the 49$ but my account is still in free mode.
- Hi, yesterday seprember 23 i contracted the premium mode whit student discount, i entered my data to pay, i was charged the 49$ but my account is still in free mode.
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- Regular
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Wont let me use my premium account
I have a premium account however wont let me use it. It is telling me to buy premium even though I have it
- I have a premium account however wont let me use it. It is telling me to buy premium even though I have it
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- Casual Listener
- 202 Views
- 2 replies
- 0 likes
- 202 Views
- 2 replies
- 0 likes
Superuser Contribution Traveling/living in Thailand
I am moving to Thailand for the year. I realize the I will not be able to go online to access any Spotify features while there, however as long as I am continuing to pay my subscription will I be able to access my downloaded playlists? James
- I am moving to Thailand for the year. I realize the I will not be able to go online to access any Spotify features while there, however as long as I am continuing to pay my subscription will I be abl...
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- Casual Listener
- 395 Views
- 8 replies
- 0 likes
- 395 Views
- 8 replies
- 0 likes
Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charge
I've been trying to upgrade my premium for the past few days but it keeps saying that my card is declined. However, I've checked with my bank saying that my card works fine. Can spotify look into this?
- I've been trying to upgrade my premium for the past few days but it keeps saying that my card is declined. However, I've checked with my bank saying that my card works fine. Can spotify look into thi...
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- Newbie
- 212 Views
- 1 replies
- 0 likes
- 212 Views
- 1 replies
- 0 likes
Premium account not working
Hi Spotify! I am paying for a family account and my family is getting premium, but my account has changed to free. What could have happened? Thanks for helping me fix it!
- Hi Spotify! I am paying for a family account and my family is getting premium, but my account has changed to free. What could have happened? Thanks for helping me fix it!
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- Community Legend
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Canceling an subscription
My husband is signed in his account and I need to cancel his premium trial account by the 25th of this month. When I go to account settings it only let's me see that he has an account -premium. Need help before monday!!! Thanks
- My husband is signed in his account and I need to cancel his premium trial account by the 25th of this month. When I go to account settings it only let's me see that he has an account -premium....
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- 182 Views
- 0 replies
- 0 likes
- 182 Views
- 0 replies
- 0 likes
Help
I was recently charged for spotify premuim but Im still listed for spotify free. How can i contact spotify?
- I was recently charged for spotify premuim but Im still listed for spotify free. How can i contact spotify?
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- Community Legend
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Premium not working offline
I have upgraded to Spotify Premium, and seem to have every feature except being able to play music offline. When I upgraded the email was incorrect so I was not sent a receipt. I have since updated my information but it still doesn't work. Others in ...
- I have upgraded to Spotify Premium, and seem to have every feature except being able to play music offline. When I upgraded the email was incorrect so I was not sent a receipt. I have since updated m...
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- Spotify Star
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Premium
I was charged for premium but I don't want it at all. If I cancel the premium can I get my money back?????
- I was charged for premium but I don't want it at all. If I cancel the premium can I get my money back?????
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- Spotify Star
- 139 Views
- 1 replies
- 0 likes
- 139 Views
- 1 replies
- 0 likes