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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11364 Views
  • 24 replies
  • 2 likes
  • 11364 Views
  • 24 replies
  • 2 likes

Bit of a lie

So i was trying to sign up for spotify student, it said until i sent in my proof of student i would not be charged, i canceled because i needed to upload from a different PC and when i checked my bank i have been charged, really mad about this becaus...

  • Newbie
  • So i was trying to sign up for spotify student, it said until i sent in my proof of student i would not be charged, i canceled because i needed to upload from a different PC and when i checked my ban...
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 1 likes
  • 202 Views
  • 1 replies
  • 1 likes

spotify premium

I accepted an invite and I accepted but no I have no idea what to do next?

  • Newbie
  • I accepted an invite and I accepted but no I have no idea what to do next?
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Premium not working I think I have created 2 accounts with the same email

I have recently upgraded to an iPhone 7 and get 24 subscription to Spotify premium included. I have set this up on my phone and created an accounT using my email address. When I go onTo the app I don't have the premium version and its my subscription...

  • Newbie
  • I have recently upgraded to an iPhone 7 and get 24 subscription to Spotify premium included. I have set this up on my phone and created an accounT using my email address. When I go onTo the app I don...
  • LeoRager
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Vodafone Red

So I am on a Vodafone Red Entertainment contract and I chose the inclusive entertainment package to be Spotify. I followed the very straightforward instructions through Vodafone and then Spotify. Somewhere along the lines, my username has changed fro...

  • Newbie
  • So I am on a Vodafone Red Entertainment contract and I chose the inclusive entertainment package to be Spotify. I followed the very straightforward instructions through Vodafone and then Spotify. Som...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

I’m not able to unsubscribe from Premium!!

I’ve gone through the page on my account but there in no option to cancel. Is it because I’m going through Facebook or?

  • Newbie
  • I’ve gone through the page on my account but there in no option to cancel. Is it because I’m going through Facebook or?
  • jsannn
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Account Statistics / Information

Hi when i go to subscribe to the 30 day free trial it comes up maximum subscribtions to one mobile number exceeded. How can i get past this.

  • Newbie
  • Hi when i go to subscribe to the 30 day free trial it comes up maximum subscribtions to one mobile number exceeded. How can i get past this.
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Charged 3 times for student discount

I just got the student discount. I was charged 3 times for it. Will I be refunded? Pretty upset about that. Almost $15 for a $5 student premium? Worse than paying for the monthly premium of $9.99.

  • Newbie
  • I just got the student discount. I was charged 3 times for it. Will I be refunded? Pretty upset about that. Almost $15 for a $5 student premium? Worse than paying for the monthly premium of $9.99.&nb...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Charged

On my profile it says that i have one month free i accidentally clicked on the university discount but i noticed and went back and choose the regular it says i have the regular premium for 99mxn but i have a charge on my card for 49mxn. Why?

  • Newbie
  • On my profile it says that i have one month free i accidentally clicked on the university discount but i noticed and went back and choose the regular it says i have the regular premium for 99mxn but ...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Spotify for students

I started the payment for the Students (4.99€) but I accidentally closed the window when I had to insert the selfcertification that I'm an University of Catania (ITA) student so I cant come back to this window, but they took the money on my MasterCar...

  • Newbie
  • I started the payment for the Students (4.99€) but I accidentally closed the window when I had to insert the selfcertification that I'm an University of Catania (ITA) student so I cant come back to t...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Problem withh Spotify Premium cards.

I just bought two Spotify premium cards through Amazon for $30 each and when i try and Redeem them itsays the codes are invalid. What is the problem and can it be resolved.

  • Newbie
  • I just bought two Spotify premium cards through Amazon for $30 each and when i try and Redeem them itsays the codes are invalid.  What is the problem and can it be resolved.  
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Reembolso

Me ajudem, eu já cancelar minha conta Premium e depois de quase 1 mês cancelado veio a cobrança e além disso o meu cartão está pedindo anuidade que terei que pagar 21,00 reais por 3 meses. Isso é ridículo, cancelei pela 2 vez. Quero que tirem essa co...

  • Casual Listener
  • Me ajudem, eu já cancelar minha conta Premium e depois de quase 1 mês cancelado veio a cobrança e além disso o meu cartão está pedindo anuidade que terei que pagar 21,00 reais por 3 meses. Isso ...
  • Bittencourt
  • Spotify Star
  • 394 Views
  • 3 replies
  • 0 likes
  • 394 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium

I have premium, I paid for it through the website online. And when I go to the app on my iPhone. It shows I don’t have premium? How do I get premium on my app? So I can download the songs onto the app?

  • Newbie
  • I have premium, I paid for it through the website online. And when I go to the app on my iPhone. It shows I don’t have premium? How do I get premium on my app? So I can download the songs onto the ap...
  • Julian
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscription for premium is not working

I was at school all day today listening to my Spotify premium, I have a family premium subscription and I’ve had it probably since last year, I was listening to it on my chromebook when I was doing my assignments during class but the moment I got hom...

  • Casual Listener
  • I was at school all day today listening to my Spotify premium, I have a family premium subscription and I’ve had it probably since last year, I was listening to it on my chromebook when I was doing m...
  • Julian
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updated my phone, now premium doesn't work.

My dad has the premium family plan. It was working fine until I updated my phone two days ago. Now it comes up as a free account with ALL of my music and playlists deleted. I went onto his account, and it says my email is one of the "members" but it ...

  • Newbie
  • My dad has the premium family plan. It was working fine until I updated my phone two days ago. Now it comes up as a free account with ALL of my music and playlists deleted. I went onto his account, a...
  • Julian
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student subscription

First of all I would like to say that I am highly upset and I want the two payments that are pending on my spotify account to be refunded. You guys hold also definitely look in to getting a phone service because it would be more convenient for me tha...

  • Newbie
  • First of all I would like to say that I am highly upset and I want the two payments that are pending on my spotify account to be refunded. You guys hold also definitely look in to getting a phone ser...
  • Julian
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify does NOT log me in as a Premium member but it deducted money from my account!

For about two weeks I am trying different ways to find a way to cancel my Premium account that I have been charged for this month after the free trial, so I would not be charged again. The funny thing is that my account was not premium on that 3 mont...

  • Casual Listener
  • For about two weeks I am trying different ways to find a way to cancel my Premium account that I have been charged for this month after the free trial, so I would not be charged again. The funny...
  • Tegan91
  • Casual Listener
  • 245 Views
  • 3 replies
  • 0 likes
  • 245 Views
  • 3 replies
  • 0 likes

SPOTIFY PREMIUM FOR STUDENTS

IT IS SO NOT FAIR THAT HIGH SCHOOL KIDS CANT GET PREMIUM FOR THE STUDENT DISCOUNT. WE HAVE TO PAY MORE MONEY THAN COLLEGE STUDENTS AND WE MAKE VERY LITTLE MONEY IF ANY.

  • Newbie
  • IT IS SO NOT FAIR THAT HIGH SCHOOL KIDS CANT GET PREMIUM FOR THE STUDENT DISCOUNT. WE HAVE TO PAY MORE MONEY THAN COLLEGE STUDENTS AND WE MAKE VERY LITTLE MONEY IF ANY.
  • danipadilleta
  • Newbie
  • 232 Views
  • 2 replies
  • 1 likes
  • 232 Views
  • 2 replies
  • 1 likes

Debito de pago

Cambie de tarjeta para mi pago mensual y por error me cobraron un año. Favor como puedo solucionar el problema. Gracias

  • Newbie
  • Cambie de tarjeta para mi pago mensual y por error me cobraron un año. Favor como puedo solucionar el problema. Gracias
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

Premium not working after i paid

Hi, My spotify jumped to free this morning, even though i paid my bills.I saw that a lot of people have these kinds of questions. Is it a system malfunction? kind regars,Emma van Os

  • Newbie
  • Hi,   My spotify jumped to free this morning, even though i paid my bills. I saw that a lot of people have these kinds of questions. Is it a system malfunction?   kind regars, Emma va...
  • pedro_camposg
  • Newbie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

There's no globe option in my spotify premium

I loaded 150 pesos to my sim but I can't register to spotify premium because there is no globe in the options. I updated my spotify. I also tried uninstalling and reinstalling it twice but it still doesn't show up. Help please!!!

  • Newbie
  • I loaded 150 pesos to my sim but I can't register to spotify premium because there is no globe in the options. I updated my spotify. I also tried uninstalling and reinstalling it twice but it still d...
  • Akasha5000
  • Newbie
  • 1089 Views
  • 2 replies
  • 0 likes
  • 1089 Views
  • 2 replies
  • 0 likes