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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5861 Views
  • 23 replies
  • 2 likes
  • 5861 Views
  • 23 replies
  • 2 likes

No puedo pagar Spotify premium

Tengo un mes intentando pagar con diferentes tarjetas de crédito y no puedo, es realmente desesperante por favor ayuda!!!!!

  • Newbie
  • Tengo un mes intentando pagar con diferentes tarjetas de crédito y no puedo, es realmente desesperante por favor ayuda!!!!! 
  • OviiiOne
  • Community Legend
  • 650 Views
  • 1 replies
  • 0 likes
  • 650 Views
  • 1 replies
  • 0 likes

Canceling subscription

I can’t find the cancel subscription anywhere , just says premium n it doesn’t show a receipt but I was charged $9.99

  • Newbie
  • I can’t find the cancel subscription anywhere , just says premium n it doesn’t show a receipt but I was charged $9.99 
  • malalagreene
  • Newbie
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Charged twice.

I've noticed I've been charged twice each month for the last at least 9 months for premium. How do I get in touch with someone to resolve this?

  • Visitor
  • I've noticed I've been charged twice each month  for the last at least 9 months for premium.  How do I get in touch with someone to resolve this? 
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

premium gone wrong

I wanted to get spotify premium for students but it says I have to be going to university or college. I typed in my moms credit card information and cancelled everything that needed to be cancelled since I am a high school student and didnt qualify f...

  • Newbie
  • I wanted to get spotify premium for students but it says I have to be going to university or college. I typed in my moms credit card information and cancelled everything that needed to be cancelled s...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Student discount for international students?

I'm an international student (from Germany) studying in the US. So clearly I thought I would qualify for the student discount. I signed up, everything went well but when trying to pay with my visa card it says: "It looks like you're using a card issu...

  • Casual Listener
  • I'm an international student (from Germany)  studying in the US. So clearly I thought I would qualify for the student discount. I signed up, everything went well but when trying to pay with my v...
  • Maxim
  • Spotify Star
  • 411 Views
  • 3 replies
  • 0 likes
  • 411 Views
  • 3 replies
  • 0 likes

My daily mixes are gone !!!

Hi After I change my account location from USA to Thailandand update the account to a premium oneall my beloved Daily Mixes are disappear. Is there anyway I can bring them back ? please help, thanks

  • Newbie
  • Hi   After I change my account location from USA to Thailand and update the account to a premium one all my beloved Daily Mixes are disappear.   Is there anyway I can bring them back ...
  • dr0idman
  • Casual Listener
  • 429 Views
  • 4 replies
  • 3 likes
  • 429 Views
  • 4 replies
  • 3 likes

pagamentos

estou tentanto assinar Spotify premium mas sempre que finalizo aparece que meu cartão não está em um dia bom.Obs: ja tentei em 4 cartões diferentes, e ja tentei criar outra conta. e mesmo assim não vai! quero uma solução

  • Newbie
  • estou tentanto assinar Spotify premium mas sempre que finalizo aparece que meu cartão não está em um dia bom. Obs: ja tentei em 4 cartões diferentes, e ja tentei criar outra conta. e mesmo assim não...
  • Bittencourt
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Solved!! Paguei boleto,mas não liberaram o premium

Oi, paguei o boleto mas nao liberaram o premium. Quantos dia leva para fazerem a liberação?

  • Newbie
  • Oi, paguei o boleto mas nao liberaram o premium. Quantos dia leva para fazerem a liberação?
  • Bittencourt
  • Spotify Star
  • 285 Views
  • 3 replies
  • 0 likes
  • 285 Views
  • 3 replies
  • 0 likes

Over billed for Spotify Family subscription

Upon looking to update my payment details for renewal of my Spotify Family subscription ending in September I discovered I've been billed $14. 99 for almost a year in addition to my one time yearly fee in September 2016. Please explain and correct. T...

  • Newbie
  • Upon looking to update my payment details for renewal of my Spotify Family subscription ending in September I discovered I've been billed $14. 99 for almost a year in addition to my one time yearly f...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Solved!! Still charged for Spotify premium even with a promotional offer

I upgraded my phone line to a business account with sprint. They told me all of the phones on my service will get Spotify premium. I have not received that nor do I have any clue how to cancel being charged for premium.

  • Newbie
  • I upgraded my phone line to a business account with sprint. They told me all of the phones on my service will get Spotify premium. I have not received that nor do I have any clue how to cancel being ...
  • ItsJamesJ
  • Community Legend
  • 341 Views
  • 2 replies
  • 1 likes
  • 341 Views
  • 2 replies
  • 1 likes

Has Student Discount, but paying full price

I had to update my debit card this past week on my Spotify account, and I was charged the $9.99+tax and not the $4.99+tax student discount I supposedly have. I cannot figure out how to fix this because when I click on student premium it says I alread...

  • Newbie
  • I had to update my debit card this past week on my Spotify account, and I was charged the $9.99+tax and not the $4.99+tax student discount I supposedly have. I cannot figure out how to fix this becau...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Solved!! Student premium account

Hello -- I want to update my credit card information, but everytime I attempt to do so, the site tries to verify me as a student, which I am no longer? Thanks.

  • Casual Listener
  • Hello -- I want to update my credit card information, but everytime I attempt to do so, the site tries to verify me as a student, which I am no longer? Thanks. 
  • PndR928
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes

Solved!! Change Payment Method

I have a premium subscribtion and I want to change my debit card that I use for payments but it asks me to confirm I am a student. I am not a student so I don't know what to do.

  • Newbie
  • I have a premium subscribtion and I want to change my debit card that I use for payments but it asks me to confirm I am a student. I am not a student so I don't know what to do. 
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Refund for spotify

How do I get my refund for spotify if I haven't used it yet and it automatically charged my card?

  • Newbie
  • How do I get my refund for spotify if I haven't used it yet and it automatically charged my card? 
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

I want my money Paramı istiyorum lütfen

Hesabımdan durduk yere 7 lira para çekildi ve premium da gelmedi lütfen paramın iadesini talep ediyorum

  • Newbie
  • Hesabımdan durduk yere 7 lira para çekildi ve premium da gelmedi lütfen paramın iadesini talep ediyorum
  • 92 Views
  • 0 replies
  • 0 likes
  • 92 Views
  • 0 replies
  • 0 likes

Superuser Contribution charged when on family account

Hi, My bank account is still being charged 9.99 euro for spotify, but my account is under a family account where i shouldnt be charged. how can i stop my bank account from getting charged? Thanks

  • Newbie
  • Hi,  My bank account is still being charged 9.99 euro for spotify, but my account is under a family account where i shouldnt be charged.    how can i stop my bank account from getti...
  • Julian
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify premium

Hi! I just want to ask if paying spotify premium with smart load still available.

  • Newbie
  • Hi! I just want to ask if paying spotify premium with smart load still available. 
  • Julian
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I cannot subscribe for premium using my globe load even if my balance would suffice. It's always, myload balance is insufficient!!

  • Newbie
  • I cannot subscribe for premium using my globe load even if my balance would suffice. It's always, myload balance is insufficient!!
  • Julian
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help! Family Plan Fiasco

Hi, I signed up for the Family Plan today. I invited my spouse. It asked her for a password, I didnt know it because I usually sign on with Facebook. So I reset my password and now when I sign on all my playlists are gone and I am on Spotify Free. Ca...

  • Casual Listener
  • Hi,   I signed up for the Family Plan today. I invited my spouse. It asked her for a password, I didnt know it because I usually sign on with Facebook. So I reset my password and now when I si...
  • Julian
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Solved!! I was charged my premium accound (student), but it continues in free mode

Hi, yesterday seprember 23 i contracted the premium mode whit student discount, i entered my data to pay, i was charged the 49$ but my account is still in free mode.

  • Newbie
  • Hi, yesterday seprember 23 i contracted the premium mode whit student discount, i entered my data to pay, i was charged the 49$ but my account is still in free mode. 
  • Tarte
  • Regular
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes