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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83620 Views
  • 30 replies
  • 5 likes
  • 83620 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45694 Views
  • 19 replies
  • 3 likes
  • 45694 Views
  • 19 replies
  • 3 likes

cancel subscription

i signed up for the .99 cent for three months subscription and i thought it would cancel. it took the money out of my account and i would like a refund and to cancel the subscription

  • Newbie
  • i signed up for the .99 cent for three months subscription and i thought it would cancel. it took the money out of my account and i would like a refund and to cancel the subscription
  • Andrevson
  • Newbie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Charged and no premium

Hi,I tried to get the student discount but it asked me for supporting documentation I don't have as I'm currently overseas. Because of this, I couldn't complete the purchase but it still charged my card and didn't give me premium. Please refund the a...

  • Casual Listener
  • Hi, I tried to get the student discount but it asked me for supporting documentation I don't have as I'm currently overseas. Because of this, I couldn't complete the purchase but it still charged my...
  • abersee
  • Casual Listener
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Premium features not working

So I had not had premium for maybe close to a month and was able to get it back just today. The payment went through succesfully. Problem is there are certain features I can't use. I can select any song I want and download as well, but if I try to tu...

  • Newbie
  • So I had not had premium for maybe close to a month and was able to get it back just today. The payment went through succesfully. Problem is there are certain features I can't use. I can select any s...
  • Nico
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overcharging

Hey, so I bought the 0.99 cent spotify premium for 3 months for me and 3 of my friends on June 23rd. Yesterday I got charged 27.96€ for spotify premium, but the 3 months are supposed to end on September 23rd. So why did I get charged earlier than exp...

  • Newbie
  • Hey, so I bought the 0.99 cent spotify premium for 3 months for me and 3 of my friends on June 23rd. Yesterday I got charged 27.96€ for spotify premium, but the 3 months are supposed to end on Septem...
  • Julian
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't login to Spotify

I can't login because it is saying I was only aloud on for 14 days how to I purchase a subscription

  • Newbie
  • I can't login because it is saying I was only aloud on for 14 days how to I purchase a subscription 
  • Julian
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

I have premium for Family but cannot skip songs

Hi guys, i payed for Premium for Family but the message "Want more Skips?" keeps appearing... Can you help me with this? I tried login out and in again after upgrading to premium but nothing happens... Help me please. Kind regards,

  • Newbie
  • Hi guys, i payed for Premium for Family but the message "Want more Skips?" keeps appearing... Can you help me with this?   I tried login out and in again after upgrading to premium but nothing...
  • Nico
  • Community Legend
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Subscription not working!!!

I put in my credit card info for the free 30 day trial of premium and it refreshed the page after I put the information in so I did it again and my account still says the subscription is free. I already tried turning off the wifi to see if it would w...

  • Newbie
  • I put in my credit card info for the free 30 day trial of premium and it refreshed the page after I put the information in so I did it again and my account still says the subscription is free. I alre...
  • Nico
  • Community Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemad con Spotify Premium

Hola , pague spotify premium , se descargan las canciones y todo eso , pero cuando intento cambiar de canción o activo el modo aleatorio , me dice que "eh descubierto una función premium" , cuando ya pague y según spotify dice que estoy suscrito a pr...

  • Newbie
  • Hola , pague spotify premium , se descargan las canciones y todo eso , pero cuando intento cambiar de canción o activo el modo aleatorio , me dice que "eh descubierto una función premium" , cuando ya...
  • Julian
  • Moderator
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

I can't seem to find Spotify Premium $9.99 but only the family plan for $15

Here is the $9.99 so I click itBut then it gives me a link for the familySSubscription down for maintenance

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  • Regular
  • Here is the $9.99 so I click it But then it gives me a link for the familyS Subscription down for maintenance
  • meaguyyeah
  • Regular
  • 547 Views
  • 1 replies
  • 1 likes
  • 547 Views
  • 1 replies
  • 1 likes

Spotify Family Queries

Hi, Me and my family are frequent travellers - thanks to the nature of my job. I have been using a premium account with my candadian account for the last one year. However, my candian banking access isn't available at the moment and i am based in non...

  • Newbie
  • Hi,  Me and my family are frequent travellers - thanks to the nature of my job. I have been using a premium account with my candadian account for the last one year. However, my candian banking ...
  • 78 Views
  • 0 replies
  • 0 likes
  • 78 Views
  • 0 replies
  • 0 likes

Superuser Contribution Will my library data lost if my free trial end before i upgrade to premium?

Hi everyoneNow i'm using a free trial on Spotify and i plan to upgrade to premium acc in family pack with mine.But someone in my fam want her acc. on another app expire before pay for Spotify thust my free trial will expire before i upgrade.So i just...

  • Casual Listener
  • Hi everyone Now i'm using a free trial on Spotify and i plan to upgrade to premium acc in family pack with mine. But someone in my fam want her acc. on another app expire before pay for Spotif...
  • Julian
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not recognized on account

I purchased Spotify Family three months ago. Everyone elses' account works except mine. It doesn't recognize that I have spotify premium, so I can't use the program to its full extent. How do I make it change from a free subscription to family premiu...

  • Newbie
  • I purchased Spotify Family three months ago.  Everyone elses' account works except mine.  It doesn't recognize that I have spotify premium, so I can't use the program to its full extent.&nb...
  • Dalvarez623
  • Newbie
  • 153 Views
  • 2 replies
  • 0 likes
  • 153 Views
  • 2 replies
  • 0 likes

Superuser Contribution pagué por la promoción de premium y me han cobrado un servicio q no he autorizado

Después del periodo de la promoción premium de tres meses por el valor de 0.99 dolares en Perú, me llegó un correo para seguir utilizando el paquete por S/.18.90, cosa q no he autorizado y han utilizado mi tarjeta para pagar esa suscripción. Necesito...

  • Casual Listener
  • Después del periodo de la promoción premium de tres meses por el valor de 0.99 dolares en Perú, me llegó un correo para seguir utilizando el paquete por S/.18.90, cosa q no he autorizado y han utiliz...
  • Julian
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment

My account got charged for spotify student discount but I still have a "free" subscription I'm really upset.

  • Newbie
  • My account got charged for spotify student discount but I still have a "free" subscription I'm really upset.
  • Julian
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscription

I upgraded my subscription to family and paid new fee several weeks ago. Still I amonly able to listen on one device at a time?What is wrong?

  • Visitor
  • I upgraded my subscription to family and paid new fee several weeks ago. Still I amonly able to listen on one device at a time? What is wrong?
  • Julian
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot username and Password

I forgot my username and password, I have premium but I don't know how to cancel now. The membership is paid with my phone bill.

  • Newbie
  • I forgot my username and password, I have premium but I don't know how to cancel now. The membership is paid with my phone bill.
  • Julian
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for premium but doesn't work

I paid for premium and doesn't work in my account beacause i've alredy tried the trial version of premium and didn't paid 2 months ago... But they took the money of my creditcard and i don't know how to change my account to premium or atención least ...

  • Newbie
  • I paid for premium and doesn't work in my account beacause i've alredy tried the trial version of premium and didn't paid 2 months ago... But they took the money of my creditcard and i don't know how...
  • Julian
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution **bleep**ing ripoff

I never used my debit card for dealing with Spotifythey have been taking 9.99 off my **bleep**ing card for 6 months. I can't get a phone number for them and I never authorized these transactions. I canceled my card. Dont **bleep** with this music app...

  • Casual Listener
  • I never used my debit card for dealing with Spotify😡they have been taking 9.99 off my **bleep**ing card for 6 months. I can't get a phone number for them and I never authorized these transactions. I...
  • Ttjs1980
  • Casual Listener
  • 103 Views
  • 2 replies
  • 0 likes
  • 103 Views
  • 2 replies
  • 0 likes

payed for this month an is acting like i didnt

i have a bank statement saying i payed for this month and it isnt alowing me to use premium can some one help me plz when i try an do anything it just tells me to buy the family pack

  • Newbie
  • i have a bank statement saying i payed for this month and it isnt alowing me to use premium can some one help me plz when i try an do anything it just tells me to buy the family pack
  • Nico
  • Community Legend
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Not getting unlimited skips even though I have premium family

I have premium family and it's not letting me have unlimited skips like it's supposed to. I need help

  • Newbie
  • I have premium family and it's not letting me have unlimited skips like it's supposed to. I need help
  • Nico
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes