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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6778 Views
  • 23 replies
  • 2 likes
  • 6778 Views
  • 23 replies
  • 2 likes

Me cobraron 3 veces y no recibí mi spotify premium

Intente comprar la promocion de universitarios y me cobraron 3 veces seguidas y no se cambio nada en mi cuanta

  • Newbie
  • Intente comprar la promocion de universitarios y me cobraron 3 veces seguidas y no se cambio nada en mi cuanta
  • excelenciaautos
  • Newbie
  • 167 Views
  • 2 replies
  • 0 likes
  • 167 Views
  • 2 replies
  • 0 likes

Can't sign in

Can't sign into spotify. It lets me sign in, however it just signs me back out. It wont let me sign in on the website and I dont remember the email for the account. My card is still on this account and would like to cancel it if anything since I cant...

  • Visitor
  • Can't sign into spotify. It lets me sign in, however it just signs me back out. It wont let me sign in on the website and I dont remember the email for the account. My card is still on this account a...
  • user-removed
  • Not applicable
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

How i do refund money

1. Hi hi just press wrong premium plan, I would like to choose family plan but i chose premium plan:(how i do refund money. 2. I just subscribed for family plan on30/9/2017why billing cycle automatic renew at 18/10/2017

  • Newbie
  • 1. Hi hi just press wrong premium plan, I would like to choose family plan but i chose premium plan:( how i do refund money.   2. I just subscribed for family plan on30/9/2017 why billing cy...
  • 74 Views
  • 0 replies
  • 0 likes
  • 74 Views
  • 0 replies
  • 0 likes

Solved!! My premium subscription will end soon. Am I going to lose all my playlists and songs?

I had this free two-year subscription with my cellphone provider (Fido) but now the two-year period is ending. I fear that I will lose all the music and playlists I saved during this time. Is it going to happen or will I keep them all?

  • Newbie
  • I had this free two-year subscription with my cellphone provider (Fido) but now the two-year period is ending. I fear that I will lose all the music and playlists I saved during this time. Is it goin...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

I do not want the Premium

Please end my free trial of Premium!

  • Newbie
  • Please end my free trial of Premium!
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

I am being charged for an account I no longer have access to.

I need to speak with someone about cancelling my account. I have no idea what the user name and password was. I loved using premium on my old phone, but it unexpectedly broke. I am unable to cancel this, and I am still being charged $9.99 per month. ...

  • Newbie
  • I need to speak with someone about cancelling my account. I have no idea what the user name and password was. I loved using premium on my old phone, but it unexpectedly broke. I am unable to cancel t...
  • imattolo
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Spotify Thinks I'm a Free User, Won't Let Me Unsubscribe

My Spotify was supposed to renew a couple days ago on the 17th, I went onto my account page on the 16th to cancel my subscription, but it told me I was a Free user and even offered me a 30-day free trial. I just want to cancel but decide to wait and ...

  • Casual Listener
  • My Spotify was supposed to renew a couple days ago on the 17th, I went onto my account page on the 16th to cancel my subscription, but it told me I was a Free user and even offered me a 30-day f...
  • juanqqa28
  • Newbie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Charged twice on first subscription

Hi. I just subscribed a few mins ago and when I checked my account it says Ive been charged 129 pesos twice but when I checked my receipts it says Ive been charged once. Can you help?

  • Newbie
  • Hi. I just subscribed a few mins ago and when I checked my account it says Ive been charged 129 pesos twice but when I checked my receipts it says Ive been charged once. Can you help?
  • imattolo
  • Community Legend
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Cancelamento de conta

Tentei cancelar minha conta, desde o mês passado e não estava conseguindo, não usei, mas ainda veio uma fatura que eu não tenho condições de pagar mais.Meu nome é José Eduardo Andrade Neri de SouzaEmail(da conta): dudu.tjs@hotmail.comEmail que eu uso...

  • Newbie
  • Tentei cancelar minha conta, desde o mês passado e não estava conseguindo, não usei, mas ainda veio uma fatura que eu não tenho condições de pagar mais. Meu nome é José Eduardo Andrade Neri de Souza...
  • Bittencourt
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Assinatura

Boa noite! Fiz minha assinatura com descontos para universitários, porem onde curso o ensino superior deixou de ser faculdade (FACOS) para se tornar centro universitário (UNICNEC), no qual não foi atualizado pelo spotify, então no documento que encam...

  • Newbie
  • Boa noite! Fiz minha assinatura  com descontos para universitários, porem onde curso o ensino superior deixou de ser faculdade (FACOS) para se tornar centro universitário (UNICNEC), no qual não ...
  • Bittencourt
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Re: Facturacion

We need Spotify's company details aswell as ours. That doesn't show on the reciepts. Can anyone help out?

  • Newbie
  •  We need Spotify's company details aswell as ours. That doesn't show on the reciepts. Can anyone help out?
  • Hubo
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

premium gone back to free subscription for no reason

Can someone please advise why my subscription has gone to free again from premium and I can't download/play music???my monthly payment has come out as normal

  • Newbie
  • Can someone please advise why my subscription has gone to free again from premium and I can't download/play music??? my monthly payment has come out as normal
  • jsannn
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Student who already has Hulu W/O commercials - student discount Q

I have been using Spotify for the past year and paying the student rate. I got an email to renew my student account, but it looks like I have to bundle it with Hulu (w/ commercials), which I already pay for seperately (w/o commercials). Is there a wa...

  • Newbie
  • I have been using Spotify for the past year and paying the student rate. I got an email to renew my student account, but it looks like I have to bundle it with Hulu (w/ commercials), w...
  • ericbooze
  • Newbie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

I hire only 1 account but i pay for 2 accounts

Days ago I received my credit card account and I see that I have payed 2 times for my Spotify acount. I dont understand why happend this if I only hire for one and nobody have my credit card number or my password. Someone can help me?

  • Newbie
  • Days ago I received my credit card account and I see that I have payed 2 times for my Spotify acount. I dont understand why happend this if I only hire for one and nobody have my credit card number o...
  • Jacob
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Premium to Family account

Hi, Myself and my partner both have premium accounts and would like to link them together via a family account. His account renews next week mine mid October, would it be best to cancel his and add his mine? If so will he able to use the family accou...

  • Casual Listener
  • Hi,    Myself and my partner both have premium accounts and would like to link them together via a family account.  His account renews next week mine mid October, would it be best t...
  • Harriet_lucy
  • Casual Listener
  • 147 Views
  • 2 replies
  • 0 likes
  • 147 Views
  • 2 replies
  • 0 likes

You are charging me double monthly

Please your help, since several months ago you're charging me double pay!!My account is j25p25, if this mistake not fix ASAP, I will cancel the service.

  • Casual Listener
  • Please your help, since several months ago you're charging me double pay!! My account is j25p25, if this mistake not fix ASAP, I will cancel the service. 😡
  • jmdesin892
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Account

I wasn't made aware of my trial coming to an end. And now they've taken the last of my money out of my account that I really needed and now im told I can't get it back? Well now I've paid for a month of music I really don't want. And I can't afford t...

  • Newbie
  • I wasn't made aware of my trial coming to an end. And now they've taken the last of my money out of my account that I really needed and now im told I can't get it back? Well now I've paid for a month...
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Can't change country on account

I can't change my country from NZ to Australia?

  • Newbie
  • I can't change my country from NZ to Australia?
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

PREMIUM TO FAMILY PLAN

Hello! I'm reinstalling my premium account but I want to switch it to a family plan and I don't want to get charged twice for making the switch. Help?

  • Newbie
  • Hello!    I'm reinstalling my premium account but I want to switch it to a family plan and I don't want to get charged twice for making the switch. Help? 
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Update Payment Info?

Im trying to update my credit card info. When I go to account, subscription, update . . . nothing happens. Says "loading" forever. Any ideas??

  • Newbie
  • Im trying to update my credit card info.  When I go to account, subscription, update . . . nothing happens.  Says "loading" forever.  Any ideas??
  • jmdesin892
  • Roadie
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes