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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76195 Views
  • 27 replies
  • 5 likes
  • 76195 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43356 Views
  • 19 replies
  • 2 likes
  • 43356 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31385 Views
  • 17 replies
  • 3 likes
  • 31385 Views
  • 17 replies
  • 3 likes

Solved!! I have premium but I can't skip

I've confirmed that i have premium (just signed up.today) and other premium features work, but not unlimited skips.I finally caved years after originally signing up for Spotify premium (originally left due to lack of customer service and inconsistent...

  • Casual Listener
  • I've confirmed that i have premium (just signed up.today) and other premium features work, but not unlimited skips. I finally caved years after originally signing up for Spotify premium (originall...
  • Titox
  • Roadie
  • 926 Views
  • 7 replies
  • 1 likes
  • 926 Views
  • 7 replies
  • 1 likes

cancel subscription

Spotify, I just signed up for student premium today. I have 2 accounts because I forgot the password to one of my other one and I put the subscription on the wrong account and just canceled the subscription 5 minutes later. I want the subscription to...

  • Newbie
  • Spotify,    I just signed up for student premium today. I have 2 accounts because I forgot the password to one of my other one and I put the subscription on the wrong account and just can...
  • 70 Views
  • 0 replies
  • 0 likes
  • 70 Views
  • 0 replies
  • 0 likes

Not getting all premium features

I just got my Spotify Student set up and I am not receiving all of the Premium benefits. I cannot go back songs and I can only go a few forward before it stops me and says I have discovered a premium feature. How do I fix this?

  • Newbie
  • I just got my Spotify Student set up and I am not receiving all of the Premium benefits. I cannot go back songs and I can only go a few forward before it stops me and says I have discovered a premium...
  • fridafrajdi
  • Newbie
  • 155 Views
  • 2 replies
  • 0 likes
  • 155 Views
  • 2 replies
  • 0 likes

Lost premiumwhen i logged out

I got a tablet and installed Spotify, when I logged on it was on Spotify free. I read some where that I can't be logged on to Spotify premium on multiple devices so I logged off Spotify on my phone (where Spotify premium was working beautifully) and ...

  • Visitor
  • I got a tablet and installed Spotify, when I logged on it was on Spotify free. I read some where that I can't be logged on to Spotify premium on multiple devices so I logged off Spotify on my phone (...
  • 88 Views
  • 0 replies
  • 0 likes
  • 88 Views
  • 0 replies
  • 0 likes

Solved!! Premium works just for half of my family

So a month ago my Premium account decided to ditch two of my family members, three of us can use it normally, but the rest can't log in.We all have the same address and we all have iPhones.We've been using it beautifully for a year, but now It's not ...

  • Casual Listener
  • So a month ago my Premium account decided to ditch two of my family members, three of us can use it normally, but the rest can't log in. We all have the same address and we all have iPhones. We've ...
  • Rejazz
  • Casual Listener
  • 199 Views
  • 2 replies
  • 0 likes
  • 199 Views
  • 2 replies
  • 0 likes

Didn't confirm my ZIP code and now can't get my Family Premium Account back

Hi,Some weeks ago I was asked to confirm my ZIP code in order to continue with my premium access. The problem is that I was not having access to the e-mail I used to create my Spotify account. As I didn't confim my ZIP code I was removed from my fami...

  • Newbie
  • Hi, Some weeks ago I was asked to confirm my ZIP code in order to continue with my premium access. The problem is that I was not having access to the e-mail I used to create my Spotify account. As I...
  • 70 Views
  • 0 replies
  • 0 likes
  • 70 Views
  • 0 replies
  • 0 likes

Bought premium for 3months working on only one

I bought premium on promotion where you paid 19.99 PLN for 3 months but after 1month premium was gone. Please help thanks.

  • Newbie
  • I bought premium on promotion where you paid 19.99 PLN for 3 months but after 1month premium was gone. Please help thanks.
  • 44 Views
  • 0 replies
  • 0 likes
  • 44 Views
  • 0 replies
  • 0 likes

Premium is very strict

I just got the premium trial and it is only letting me download and press a song apart from that I have no access to other premium features please help

  • Newbie
  • I just got the premium trial and it is only letting me download and press a song apart from that I have no access to other premium features please help
  • Bittencourt
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Payment

Hi could I pay you at the end of the month on the 28 .

  • Regular
  • Hi could I pay you at the end of the month on the 28 .
  • anncartwright74
  • Regular
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Turning off random with premium ? I have premium and cant find where to turn off random playing of m

Where is the option to listen to my playlists in the order i have chosen and not randomly on my iPhone app ?Thank you

  • Casual Listener
  • Where is the option to listen to my playlists in the order i have chosen and not randomly on my iPhone app ? Thank you
  • Pussdisk
  • Casual Listener
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Solved!! Premium but very stricted

I have renewed my premium subscription but when I play a song I can't got next or previous or even cant rewind the same sont it says "you discovered a premium feature start your free Spotify premium trial to unlock it "

  • Casual Listener
  • I have renewed my premium subscription but when I play a song I can't got next or previous or even cant rewind the same sont it says "you discovered a premium feature start your free Spotify premium ...
  • Hubo
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

LOST PREMIUM ACCOUNT

Since few weeks I´ve noticed that my old premium account is off, and now, I´ve got a new free account (withe the same user and pass)Nobody called or wrote, and suddenly i lost my rights...If anybody is in the same case, please write and tell me how t...

  • Casual Listener
  • Since few weeks I´ve noticed that my old premium account is off, and now, I´ve got a new free account (withe the same user and pass) Nobody called or wrote, and suddenly i lost my rights... If anyb...
  • mric812
  • Casual Listener
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

Superuser Contribution Need help now.

I signed up for a free month trial. They charged me 4 days later. I want a refund and there is no one to cancel with or talk to about a refund. What the **bleep**?!?!?

  • Casual Listener
  • I signed up for a free month trial. They charged me 4 days later. I want a refund and there is no one to cancel with or talk to about a refund. What the **bleep**?!?!?
  • didactic7
  • Casual Listener
  • 128 Views
  • 3 replies
  • 0 likes
  • 128 Views
  • 3 replies
  • 0 likes

Cancel membership receive money back

My bill was due today, and it was payed for the month of August. i want to revoke or cancel my subscription and receive my money back please!

  • Newbie
  • My bill was due today, and it was payed for the month of August. i want to revoke or cancel my subscription and receive my money back please!
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Paying through iTunes account

Can you still pay for Spotify Premium through an iTunes accound?

  • Newbie
  • Can you still pay for Spotify Premium through an iTunes accound?
  • Maxim
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium not entirely activated

I received a Spotify card and used it to activate spotify premium for a month. The first month was ok, but when I activated the second month using another card, only some premium features are available. I can't skip songs unlimited times, queue them ...

  • Casual Listener
  • I received a Spotify card and used it to activate spotify premium for a month. The first month was ok, but when I activated the second month using another card, only some premium features are availab...
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 1 likes
  • 115 Views
  • 1 replies
  • 1 likes

Downgraded from Premium to Free

Hi. I've had Spotify Premium for about a year now, but two months ago my account went from Premium to Free and Spotify also stopped collecting the monthly €15 from my bank account. What can I do to make my account Premium again?

  • Newbie
  • Hi. I've had Spotify Premium for about a year now, but two months ago my account went from Premium to Free and Spotify also stopped collecting the monthly €15 from my bank account. What can I do to m...
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Spotify Premium

Just entered Spotify's Premium "World" but can't skip songs or use shuffle play. When I try to skip a song, there's the commercial saying to try free Premium trial.I tried to log out and log in again but that's not helpful.Could anyone help me out? x

  • Newbie
  • Just entered Spotify's Premium "World" but can't skip songs or use shuffle play. When I try to skip a song, there's the commercial saying to try free Premium trial. I tried to log out and log in aga...
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Family subsciption

Hey, My sister recently got the Family Subsciption. I tried to access it but am unable to do so since i live in a different country than her. Can I somehow still access the subscription seeing that I am part of the Family, we just dont live together?...

  • Casual Listener
  • Hey,   My sister recently got the Family Subsciption. I tried to access it but am unable to do so since i live in a different country than her.  Can I somehow still access the subscripti...
  • charlotte0311
  • Casual Listener
  • 118 Views
  • 2 replies
  • 0 likes
  • 118 Views
  • 2 replies
  • 0 likes

Overcharged

My daughter is being charged 3 x £9.99, this has being going on for months.'she can't afford it and 2 of the payments are coming off my Vodafone account

  • Newbie
  • My daughter is being charged 3 x £9.99, this has being going on for months.'she can't afford it and 2 of the payments are coming off my Vodafone account
  • toman95
  • Roadie
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes