Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 149479 Views
- 100 replies
- 12 likes
- 149479 Views
- 100 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 17140 Views
- 27 replies
- 4 likes
- 17140 Views
- 27 replies
- 4 likes
Your Premium is paused
Need help, my account is pasued, because the last recieve wasn't paid. Now i paid 2 days ago and the account is still on paused.Receive and Paypal is all okay, money is also already booked from card.I logged off and on - still paused.I don't want can...
- Need help, my account is pasued, because the last recieve wasn't paid. Now i paid 2 days ago and the account is still on paused. Receive and Paypal is all okay, money is also already booked from car...
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- 130 Views
- 0 replies
- 0 likes
- 130 Views
- 0 replies
- 0 likes
I am on premium trial and I was charged 32 dollars?!
Okay, so Spotify said I can have one month free trial as long as I add a credit card or a paypal account and it will be free until Dec 2 (Still says that) However, I see on my chase bank account I was charged 32 dollars from paypal itunes account wit...
- Okay, so Spotify said I can have one month free trial as long as I add a credit card or a paypal account and it will be free until Dec 2 (Still says that) However, I see on my chase bank acc...
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- Music Fan
- 1048 Views
- 1 replies
- 0 likes
- 1048 Views
- 1 replies
- 0 likes
Upgrading and having to pay twice
Hi, I'm a student and want to upgrade from the standard £9.99 a month to the student deal. However I'm concerned that if I do that I'll be charged £4.99 on top of the £9.99 I've already paid this month. Is it possibe to just update my settings so it ...
- Hi, I'm a student and want to upgrade from the standard £9.99 a month to the student deal. However I'm concerned that if I do that I'll be charged £4.99 on top of the £9.99 I've already paid...
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- Community Legend
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Unable to purchase spotify premium
I know my credit card has money on it, however everytime I enter in the information, I am greeted by a red 'oops! your card has a problem' box. This also happened a few days ago when I attempted to purchase premium. What should I do?
- I know my credit card has money on it, however everytime I enter in the information, I am greeted by a red 'oops! your card has a problem' box. This also happened a few days ago when I attempte...
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- Newbie
- 730 Views
- 4 replies
- 0 likes
- 730 Views
- 4 replies
- 0 likes
Superuser Contribution I can't manage my Family Plan
I'm having an issue with the website. I need to remove some people from my family plan and add others, but no matter what device I use, it always shows blank. See attachtment. Anyone has any idea? I've already used 3 different browsers, my cel phone,...
- I'm having an issue with the website. I need to remove some people from my family plan and add others, but no matter what device I use, it always shows blank. See attachtment. Anyone has any...
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- Roadie
- 478 Views
- 4 replies
- 0 likes
- 478 Views
- 4 replies
- 0 likes
Pagamento de duas contas com o mesmo cartão
Não consigo efetuar o pagamento de duas contas com o mesmo cartão. Gostaria de saber porque e de uma solução, porque também não estou conseguindo renovar o pacote com o Paypal. Obrigada.
- Não consigo efetuar o pagamento de duas contas com o mesmo cartão. Gostaria de saber porque e de uma solução, porque também não estou conseguindo renovar o pacote com o Paypal. Obrigada.
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- 1658 Views
- 0 replies
- 0 likes
- 1658 Views
- 0 replies
- 0 likes
Where is my account
I had a subscription through my mobile phone supplier. Now that has run out I am unable to log in. Why is that? How can I get all my music back?
- I had a subscription through my mobile phone supplier. Now that has run out I am unable to log in. Why is that? How can I get all my music back?
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- 139 Views
- 0 replies
- 0 likes
- 139 Views
- 0 replies
- 0 likes
Superuser Contribution Paying the student premium version but sill having the free version.
Hi everyone! Hope you help me with this issue. This summer I tried to get the Student Premium version. I attached my university registration document from the last course. I waited for weeks till i got the verification from spotify but nothing happen...
- Hi everyone! Hope you help me with this issue. This summer I tried to get the Student Premium version. I attached my university registration document from the last course. I waited for weeks...
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- Newbie
- 344 Views
- 2 replies
- 0 likes
- 344 Views
- 2 replies
- 0 likes
Payment difficulties leading to accidentally reordering Spotify
Hello everyone, I am facing the issue that yesterday Spotify had troubles to get the monthly payment from my bank account. They sent me a mail stating that there were difficulties and that I might revise my payment details.As my bank account had full...
- Hello everyone, I am facing the issue that yesterday Spotify had troubles to get the monthly payment from my bank account. They sent me a mail stating that there were difficulties and that I...
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- 178 Views
- 0 replies
- 0 likes
- 178 Views
- 0 replies
- 0 likes
Charge me, but I cant register?
I cannot register to a student plan, and they charge me, how do I refund my money back?
- I cannot register to a student plan, and they charge me, how do I refund my money back?
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- Not applicable
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Student discount and Hulu
Hi,I am a college student therefore i am trying to hook my hulu to my spotify, in the process of doing so, it pops up with an error saying there was trouble verifying my spotify account. what should I do?
- Hi, I am a college student therefore i am trying to hook my hulu to my spotify, in the process of doing so, it pops up with an error saying there was trouble verifying my spotify account. what shoul...
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- Casual Listener
- 958 Views
- 8 replies
- 0 likes
- 958 Views
- 8 replies
- 0 likes
No se refleja premium en mi cuenta
Pagué premium (tengo el correo de confirmación) y no se refleja en mi cuenta. No se si tenga dos cuentas con el mismo mail o que pasa..
- Pagué premium (tengo el correo de confirmación) y no se refleja en mi cuenta. No se si tenga dos cuentas con el mismo mail o que pasa..
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- 154 Views
- 0 replies
- 0 likes
- 154 Views
- 0 replies
- 0 likes
Premium Account Cancelation
I would like to cancel my premium account because I realized that I've been charged the full premium price even though I enrolled into a student plan. I followed the steps to cancel the premium subscription. However, it shows that ' Your Premium plan...
- I would like to cancel my premium account because I realized that I've been charged the full premium price even though I enrolled into a student plan. I followed the steps to cancel the premium subsc...
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- Regular
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Pagamento efetuado mas a conta continua Free
Boa Tarde Solicitei o desconto para universitários no dia 05/11. O pagamento foi efeutado na mesma hora, pois o banco ja enviou a notificação que o pagamento havia sido aprovado. Porém a conta, ainda permaneceu Free. Recebi o email de confirmação sob...
- Boa Tarde Solicitei o desconto para universitários no dia 05/11. O pagamento foi efeutado na mesma hora, pois o banco ja enviou a notificação que o pagamento havia sido aprovado. Porém a con...
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- Spotify Star
- 290 Views
- 1 replies
- 0 likes
- 290 Views
- 1 replies
- 0 likes
If Spotify is free why pay $9.99
Why do i have to pay $9.99 a month for Spotfy and other music station is free with the same music?.
- Why do i have to pay $9.99 a month for Spotfy and other music station is free with the same music?.
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- Not applicable
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Payments
I had to change my card information because I got a new card and it charged me 6 times. How do I get my money back.
- I had to change my card information because I got a new card and it charged me 6 times. How do I get my money back.
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- Not applicable
- 242 Views
- 1 replies
- 0 likes
- 242 Views
- 1 replies
- 0 likes
Hi
Hi, Spotify. I already sign up with signtel Spotify can help me remove the monthly pay with u guy?
- Hi, Spotify. I already sign up with signtel Spotify can help me remove the monthly pay with u guy? 👍
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- Rising Star 1
- 138 Views
- 1 replies
- 0 likes
- 138 Views
- 1 replies
- 0 likes
spotify premium not working and been triple charged
Hi I am wondering if anyone can help i have upgraded my account today to premium and when i first put my bank details in on two occassions it said it failed and therefore i used the option to pay via monthly mobile phone bill. I have recieved a text ...
- Hi I am wondering if anyone can help i have upgraded my account today to premium and when i first put my bank details in on two occassions it said it failed and therefor...
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- Community Legend
- 489 Views
- 11 replies
- 0 likes
- 489 Views
- 11 replies
- 0 likes
I need my payment reversed
I keep sending messages but it says the wrong email for me, I cancelled my premium subscription and you guys still charged me, I got my credit card company to reverse the payment once but you did it again I need the money back as I'm really broke and...
- I keep sending messages but it says the wrong email for me, I cancelled my premium subscription and you guys still charged me, I got my credit card company to reverse the payment once but you did it ...
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- 292 Views
- 0 replies
- 0 likes
- 292 Views
- 0 replies
- 0 likes
Paid premium but still on free
Paid today via 3rd party (LBC/ Dragonpay) But account is still on free! I need an answer asap Thanks!
- Paid today via 3rd party (LBC/ Dragonpay) But account is still on free! I need an answer asap Thanks!
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- Community Legend
- 209 Views
- 2 replies
- 0 likes
- 209 Views
- 2 replies
- 0 likes