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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52618 Views
  • 23 replies
  • 4 likes
  • 52618 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32946 Views
  • 19 replies
  • 2 likes
  • 32946 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22199 Views
  • 9 replies
  • 1 likes
  • 22199 Views
  • 9 replies
  • 1 likes

Premium reverts to Free

I paid for my Student discounted Spotify Premium last Monday and I was able to use it only until now. It reverted back to Free. I have the e-receipt and the subscriptions page says I am on premium

  • Casual Listener
  • I paid for my Student discounted Spotify Premium last Monday and I was able to use it only until now. It reverted back to Free. I have the e-receipt and the subscriptions page says I am on premium 😞
  • Ccesca04
  • Casual Listener
  • 118 Views
  • 4 replies
  • 0 likes
  • 118 Views
  • 4 replies
  • 0 likes

Solved!! Paying for premium

Can you use a gift card to pay for the summer .99$ trial instead of a credit card?

  • Newbie
  • Can you use a gift card to pay for the summer .99$ trial instead of a credit card?    
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Solved!! Did not get my special offer

Hello,I recently got the '3 months for 9,99 €' ad.Because of the fact, that this special offer is going to end in a few days, I decided to buy a PaySafe-Card today. In my app I also had a '3 months for 9,99 €' button which I clicked - it led me to th...

  • Casual Listener
  • Hello, I recently got the '3 months for 9,99 €' ad. Because of the fact, that this special offer is going to end in a few days, I decided to buy a PaySafe-Card today. In my app I also had a '3 mont...
  • Maxim
  • Spotify Star
  • 278 Views
  • 8 replies
  • 1 likes
  • 278 Views
  • 8 replies
  • 1 likes

3 Month Premium Offer DID NOT WORK

I paid 9.99 for 1 month instead of the 0.99 offer for 3 months. I have never had premium before... how can this issue be resolved?? I live in Ontario.

  • Regular
  • I paid 9.99 for 1 month instead of the 0.99 offer for 3 months. I have never had premium before... how can this issue be resolved?? I live in Ontario.
  • Maxim
  • Spotify Star
  • 299 Views
  • 8 replies
  • 0 likes
  • 299 Views
  • 8 replies
  • 0 likes

Canceled my premium on accident

Hello, so I canceled my premium thinking I could get a refund because I SWORE i thought i could get a refund. I am low on money and literally only have $2.60 on my paypal account. Now, if I try to get my spotify account back it's going to CHARGE me. ...

  • Newbie
  • Hello, so I canceled my premium thinking I could get a refund because I SWORE i thought i could get a refund. I am low on money and literally only have $2.60 on my paypal account. Now, if I try to ge...
  • Jacob
  • Community Legend
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

How to get refund

Tonight I searched on the internet the offer these days, through which you can get three months of spotify premium at a cost of € 0.99. I inserted the card data and activated it. On the receipt I found on the mail there is written that they took 9.99...

  • Newbie
  • Tonight I searched on the internet the offer these days, through which you can get three months of spotify premium at a cost of € 0.99. I inserted the card data and activated it. On the receipt I fou...
  • Jacob
  • Community Legend
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Charge me twice

Im a spotify premium user since time ago, and this month they charge me twice, and my bank told me that was spotify fault. I dont know if you're going to refund me, but is strange because is the first time it happens

  • Newbie
  • Im a spotify premium user since time ago, and this month they charge me twice, and my bank told me that was spotify fault. I dont know if you're going to refund me, but is strange...
  • Jacob
  • Community Legend
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Keeps charging me and won't let me cancel my subscription

I let my subscription run out and it said it I was switched to the free service. I added money to my card and it charged my account. After a week it's saying I need to make a payment to use the subscription. It shuts my account down and waits until m...

  • Newbie
  • I let my subscription run out and it said it I was switched to the free service. I added money to my card and it charged my account. After a week it's saying I need to make a payment to use the subsc...
  • Jacob
  • Community Legend
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Pago

Se me cobró por una suscripción la cual no tengo activa y en mi estado de cuenta está aún cobrada

  • Newbie
  • Se me cobró por una suscripción la cual no tengo activa y en mi estado de cuenta está aún cobrada
  • 42 Views
  • 0 replies
  • 0 likes
  • 42 Views
  • 0 replies
  • 0 likes

No puedo suscribirme a premium

Hola, llevo días tratando de suscribirme y no me deja, lo eh intentado con varias tarejtas y no se puede.

  • Newbie
  • Hola, llevo días tratando de suscribirme y no me deja, lo eh intentado con varias tarejtas y no se puede. 
  • 58 Views
  • 0 replies
  • 0 likes
  • 58 Views
  • 0 replies
  • 0 likes

Problem with Spotify Mexico!!!

I have paid the offer at spotify mexico of 9$ for 3 months but said that i already used a subscription but they still charged me, what is happening! This is the charge

  • Casual Listener
  • I have paid the offer at spotify mexico of 9$ for 3 months but said that i already used a subscription but they still charged me, what is happening!   This is the charge
  • krankibear
  • Newbie
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Premium

Porque de pronto mi cuenta dejo de ser premium y paso a ser cuenta gratuita?

  • Newbie
  • Porque de pronto mi cuenta dejo de ser premium y paso a ser cuenta gratuita?
  • 49 Views
  • 0 replies
  • 0 likes
  • 49 Views
  • 0 replies
  • 0 likes

Re: 3 Month Premium Offer DID NOT WORK

i have paid the offer at spotify mexico of 9$ for 3 months but said that i already used a subscription but they still charged me, what is happening! This is the charge

  • Casual Listener
  • i have paid the offer at spotify mexico of 9$ for 3 months but said that i already used a subscription but they still charged me, what is happening!   This is the charge
  • 68 Views
  • 0 replies
  • 0 likes
  • 68 Views
  • 0 replies
  • 0 likes

Premium

Hola, compre el 17 de junio la opción premium y desde anoche de repente me aparece gratis la cuenta, ya la cerré y volví a actualizar y sigue igual, que hago? Todo lo estoy haciendo desde mi iOS

  • Newbie
  • Hola, compre el 17 de junio la opción premium y desde anoche de repente me aparece gratis la cuenta, ya la cerré y volví a actualizar y sigue igual, que hago? Todo lo estoy haciendo desde mi iOS
  • osornios
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • Premium
  • 98 Views
  • 1 replies
  • 0 likes

I pay the Premium but it isn´t working

Hi,I pay for the premium service each month. Since this morning my account will not let me use the premium service on my devices. I have logged out and back in again using both my email and usernames to no avail. I have checked that I have paid for t...

  • Newbie
  • Hi, I pay for the premium service each month. Since this morning my account will not let me use the premium service on my devices. I have logged out and back in again using both my email and usern...
  • cadmielp
  • Roadie
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

CHARGING ME TWICE A MONTH AND SUPPORT TEAM NOT HELPING

Spotifiy has recently been charging me twice a month and the support team is not being helpful. I have read all the forums, but I am still being billed twice so it is not useful. I have seen other people's posts about the same exact issue, but no one...

  • Newbie
  • Spotifiy has recently been charging me twice a month and the support team is not being helpful. I have read all the forums, but I am still being billed twice so it is not useful. I have seen other pe...
  • feelikeastrangr
  • Community Legend
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Köpt redeem kod, funkar icke, gått 3 dagar

  • Casual Listener
  • Köpt redeem kod, funkar icke, gått 3 dagar
  • cmackz
  • Casual Listener
  • 78 Views
  • 2 replies
  • 0 likes
  • 78 Views
  • 2 replies
  • 0 likes

Problem with account

A few days ago I wanted to get the student account, I added my card but the page got stuck however, I was charged the card but I do not have Spotify for students.

  • Newbie
  • A few days ago I wanted to get the student account, I added my card but the page got stuck however, I was charged the card but I do not have Spotify for students.
  • feelikeastrangr
  • Community Legend
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution number of members

Hey there. Please I need your advice... When I created Family Premium for us I could add 6 members (me and 5 other accounts), but now I can only add 5 members (me and 4 other accounts)... So please can you tell me where is problem?Thank you for answe...

  • Newbie
  • Hey there. Please I need your advice... When I created Family Premium for us I could add 6 members (me and 5 other accounts), but now I can only add 5 members (me and 4 other accounts)... So please c...
  • Alfredo
  • Roadie
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes