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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5346 Views
  • 23 replies
  • 2 likes
  • 5346 Views
  • 23 replies
  • 2 likes

Cancel my subscription

I can't log in. System said that I live abroad more than 14 days. Yes, I am! Now I live in Belarus. Please cancel my subscription because I can't choose that I am living in Belarus.

  • Newbie
  • I can't log in. System said that I live abroad more than 14 days. Yes, I am! Now I live in Belarus. Please cancel my subscription because I can't choose that I am living in Belarus.
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Bill payment of metrobank

I paid 129 pesos for 1month premiun in metro bank baguio in prtavaga through deposit slip. I waited my premium, however my premiun was not adaptied. I explained to bank teller about this situation. Thay said, you send this number to spotify 0105 416 ...

  • Newbie
  • I paid 129 pesos for 1month premiun in metro bank baguio in prtavaga through deposit slip. I waited my premium, however my premiun was not adaptied. I explained to bank teller about this situation. T...
  • 511 Views
  • 0 replies
  • 0 likes
  • 511 Views
  • 0 replies
  • 0 likes

Starbucks Partner unable to register

I followed the link tthat was given in a previous question---https://partner-provisioning.spotify.com/starbucks/register/But when I use my last name and my partner numbers I get an error prompting me to try again later. What do I do?

  • Newbie
  • I followed the link tthat was given in a previous question--- https://partner-provisioning.spotify.com/starbucks/register/ But when I use my last name and my partner numbers I get an error prom...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Superuser Contribution Student

Uygulamadan öğrenci hesabı oluşturma kısmında dosya seç butonu çalışmadı kapamak zorunda kaldım ve ödeme çekildi.Ödeme çekilmedi demesine rağmen.Web tarayıcısından öğrenci üyeliğini tamamladım ve yine çekildi. İlk çekilen tutarın iadesini talep ediyo...

  • Newbie
  • Uygulamadan öğrenci hesabı oluşturma kısmında dosya seç butonu çalışmadı kapamak zorunda kaldım ve ödeme çekildi.Ödeme çekilmedi demesine rağmen.Web tarayıcısından öğrenci üyeliğini tamamladım ve yin...
  • Aichel
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema em Aceitar convite de plano familiar

Bom dia. Eu já tenho um conta free no spotify. Meu marido fez uma plano familiar e não consigo aceitar o convite para aderir ao plano. já tentei mil coisas. Poderiam me ajudar pfavor.

  • Newbie
  • Bom dia. Eu já tenho um conta free no spotify. Meu marido fez uma plano familiar e não consigo aceitar o convite para aderir ao plano. já tentei mil coisas. Poderiam me ajudar pfavor.
  • Aichel
  • Roadie
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Me cobraron 2 veces y no tengo premium

Contrate spotify Universitario y tienes que subir un archivo el Cual hasta que lo revisen no te cobran pero no pude subir ese famoso archivo, y ya me habian cobrado dos veces el servicio y quiero que me hagan el rembolso, porque no puedo ni cancelarl...

  • Visitor
  • Contrate spotify Universitario y tienes que subir un archivo el Cual hasta que lo revisen no te cobran pero no pude subir ese famoso archivo, y ya me habian cobrado dos veces el servicio y quiero que...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Superuser Contribution Over charged

My account has been overcharged I'm getting charged a $14.99 fee plus a $9.99 fee every month

  • Newbie
  • My account has been overcharged I'm getting charged a $14.99 fee plus a $9.99 fee every month
  • Aichel
  • Roadie
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Problemas con mi targeta de regalo

Al momento que ingreso mi **bleep** me sale como un código invalido y acabo de comprar mi targeta de regalo que hago ayuda

  • Newbie
  • Al momento que ingreso mi **bleep** me sale como un código invalido y acabo de comprar mi targeta de regalo que hago ayuda
  • Gasca19
  • Newbie
  • 313 Views
  • 2 replies
  • 1 likes
  • 313 Views
  • 2 replies
  • 1 likes

Wanted to use the student discount option BUT

My school I'm attending isn't an option so im not eligible? I attend Atlantic Hairstyling and aesthetics academy. Its a post secondary school. I feel like all the schools should be added before this discount feature was available.

  • Casual Listener
  • My school I'm attending isn't an option so im not eligible? I attend Atlantic Hairstyling and aesthetics academy. Its a post secondary school. I feel like all the schools should be added before this ...
  • 81 Views
  • 0 replies
  • 0 likes
  • 81 Views
  • 0 replies
  • 0 likes

I have paid for Premium but it is still giving me ads

I have paid for Premium but it is still giving me ads. When I tried to re-enter my card information, it told me that I am already signed up for Premium

  • Newbie
  • I have paid for Premium but it is still giving me ads. When I tried to re-enter my card information, it told me that I am already signed up for Premium
  • user-removed
  • Not applicable
  • 111 Views
  • 1 replies
  • 1 likes
  • 111 Views
  • 1 replies
  • 1 likes

switched to student discount but still getting original charge too

I switched from paying 13.80 for premium to 4.99 for premium with the student discount but for some reason I am getting charged from Itunes still from Spotify for 13.80 AND getting charged directly from Spotify for 4.99Please help. I want my money ba...

  • Newbie
  • I switched from paying 13.80 for premium to 4.99 for premium with the student discount but for some reason I am getting charged from Itunes still from Spotify for 13.80 AND getting charged directly f...
  • feelikeastrangr
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify cobro una tarjeta ajena

Hola!Quisiera pedir ayuda, a principios de este mes le salio un cobro a mi padre en su tarjeta de credito de Spotify, el tiene un iphone y ni siquiera tiene instalada la app, ya verificamos que nadie tuviera vinculada su tarjeta a una cuenta Spotify ...

  • Casual Listener
  • Hola! Quisiera pedir ayuda, a principios de este mes le salio un cobro a mi padre en su tarjeta de credito de Spotify, el tiene un iphone y ni siquiera tiene instalada la app, ya verificamos que nad...
  • Aimee_T
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cancelled my premium on my renewal date itself. will I be charged for the next month ?

Would I have been charged for the next month? I have forgotten to cancel my premium, and cancelled it on the renewal date, 9/19/2017 itself.. do u think I have already been charged ? Because my account overview says It'll due on 9/19/2017. Please hel...

  • Newbie
  • Would I have been charged for the next month? I have forgotten to cancel my premium, and cancelled it on the renewal date, 9/19/2017 itself.. do u think I have already been charged ?  Because m...
  • Aimee_T
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Improper credit card charged

The credit card details for premium subscription payment have been updated. Spotify is not taking this into account and the old card is charged still

  • Newbie
  • The credit card details for premium subscription payment have been updated. Spotify is not taking this into account and the old card is charged still
  • 88 Views
  • 0 replies
  • 0 likes
  • 88 Views
  • 0 replies
  • 0 likes

Superuser Contribution Charged Twice!

So I tried the student premium, and I got charge twice and I can't even start my 30 day free trial because it said that it didn't recognize my zip code. But how come I got charged twice? So if I cancel my order will I get my money back?

  • Newbie
  • So I tried the student premium, and I got charge twice and I can't even start my 30 day free trial because it said that it didn't recognize my zip code. But how come I got charged twice? So if I canc...
  • Aimee_T
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution I NEED A REFUND NOW

PLEASE HELP!!!!!!! I NEED A REFUND ASAP MY MOM OS PISSED AT ME BC SPOTIFY STILL CHARGED MY ACC AFTER I CANCELLED PREMIUM AND THEN TRIED TO RENEW IT BUT THE CARD DIDNT WORK AND IT SAID NOTHING HAD BEEN CHARGED BUT THERES A CHARGE HELP ME PLEASE

  • Newbie
  • PLEASE HELP!!!!!!! I NEED A REFUND ASAP MY MOM OS PISSED AT ME BC SPOTIFY STILL CHARGED MY ACC AFTER I CANCELLED PREMIUM AND THEN TRIED TO RENEW IT BUT THE CARD DIDNT WORK AND IT SAID NOTHING HAD BEE...
  • Aimee_T
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelación de premium

Hoy se me venció la cuenta premium de 3 meses por $9.00, olvidé quitar mi suscripción antes, que debo hacer? Ya no quiero estar suscrita

  • Newbie
  • Hoy se me venció la cuenta premium de 3 meses por $9.00, olvidé quitar mi suscripción antes, que debo hacer? Ya no quiero estar suscrita
  • Aichel
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution family member adress matching problem

I was using a family account with my wife and sun. Today the account suddenly throws out them and I send them a new invitation. I succeeded to add my son, but unfortunately we couldn’t succeed to add my wife. It continuously refuses by saying that th...

  • Casual Listener
  • I was using a family account with my wife and sun. Today the account suddenly throws out them and I send them a new invitation. I succeeded to add my son, but unfortunately we couldn’t succeed to add...
  • baturaykonak
  • Casual Listener
  • 275 Views
  • 2 replies
  • 0 likes
  • 275 Views
  • 2 replies
  • 0 likes

Refund transfer me to a live opreat

I need to talk to a live person now. I still haven't revive my refund in full amount I keep get no answer from u guys pleses,transfer me,now to a live. Operate. Its been to fame long for my refund the watie has been to long. & I need my money today. ...

  • Regular
  • I need to talk to a live person now. I still haven't revive my refund in full amount I keep get no answer from u guys pleses,transfer me,now to a live. Operate. Its been to fame long for my refund th...
  • Tom
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • Android 5.1.1
  • 333 Views
  • 1 replies
  • 0 likes