Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 41975 Views
- 19 replies
- 1 likes
- 41975 Views
- 19 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5339 Views
- 23 replies
- 2 likes
- 5339 Views
- 23 replies
- 2 likes
Superuser Contribution Change to Premium Student
I'm in Sweden, and trying to change my plan from Premium to Premium Student. When I enter my billing information, it says it's "having a bad day" and to try again later. Only problem is, I've been trying all week already. And it's the same card it wi...
- I'm in Sweden, and trying to change my plan from Premium to Premium Student. When I enter my billing information, it says it's "having a bad day" and to try again later. Only problem is, I'v...
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- Casual Listener
- 137 Views
- 2 replies
- 0 likes
- 137 Views
- 2 replies
- 0 likes
Superuser Contribution How to unsubscribe when lost access to old mail account?
We just changed to premium for family, and we have a problem: One of the children has got a new email address since he signed up for Spotify for the first time. And he doesn't anymore remember the old email address, nor the password. Therefore we cre...
- We just changed to premium for family, and we have a problem: One of the children has got a new email address since he signed up for Spotify for the first time. And he doesn't anymore remember the ol...
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- Roadie
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
Superuser Contribution Overcharged
I was overcharged 2 times for the student premium cost but they said they couldn't prove I was a student (which I am), so I just went for the regular premium ($9.99) and it took that one once so spotify took 5.29 twice then 10.59 once and I don't kno...
- I was overcharged 2 times for the student premium cost but they said they couldn't prove I was a student (which I am), so I just went for the regular premium ($9.99) and it took that one once so spot...
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- Roadie
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Superuser Contribution Tarjetas de regalo
Holaayer pague el servicio de premium mediante una tarjeta de regalo y aunque me llego mi recibo al correo en la app me dice que me suscriba a premium
- Hola ayer pague el servicio de premium mediante una tarjeta de regalo y aunque me llego mi recibo al correo en la app me dice que me suscriba a premium
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- Roadie
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
Superuser Contribution Just a question!! Plz help me!!!!
I recently pay the money of premium, but it still cannot download all the music and album. Can anybody tell me the reason?
- I recently pay the money of premium, but it still cannot download all the music and album. Can anybody tell me the reason?
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- Roadie
- 127 Views
- 1 replies
- 0 likes
- 127 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify charging my free account
Spotify charged me twice in 2 months. This is weird because I canceled my Spotify a long time ago and it shows that I have a free Spotify Subscription. Can you help me I'm paying for nothing.Thanks in advance,
- Spotify charged me twice in 2 months. This is weird because I canceled my Spotify a long time ago and it shows that I have a free Spotify Subscription. Can you help me I'm paying for nothing. ...
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- Roadie
- 120 Views
- 1 replies
- 0 likes
- 120 Views
- 1 replies
- 0 likes
Superuser Contribution HELP!! why was Premium canceled
My Family Premium of the first account was canceled maybe because my past address was not the same with my present family. So I applied this/another account, firstly it was passed for Family Premium,however, after a while it was also kicked out.Pleas...
- My Family Premium of the first account was canceled maybe because my past address was not the same with my present family. So I applied this/another account, firstly it was passed for Family Pr...
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- Roadie
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
Premium for Students
I've been paying $4.99/mo for Premium as a student, but I noticed this month I was charged $9.99 even though nothing has changed and I am still a student. Why is this? And how can I get my money back?
- I've been paying $4.99/mo for Premium as a student, but I noticed this month I was charged $9.99 even though nothing has changed and I am still a student. Why is this? And how can I get my money back...
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- Spotify Star
- 117 Views
- 1 replies
- 0 likes
- 117 Views
- 1 replies
- 0 likes
Cancel my subscription
I want to cancel my spotify subscription and whenever i go to my account settings its not allowing me to cancel. I am not getting any option to cancel it. Plz help
- I want to cancel my spotify subscription and whenever i go to my account settings its not allowing me to cancel. I am not getting any option to cancel it. Plz help
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- Spotify Star
- 156 Views
- 1 replies
- 0 likes
- 156 Views
- 1 replies
- 0 likes
Superuser Contribution Problema em Aceitar convite de plano familiar
Olá, não consigo aceitar o convite para o plano premium. Ocorre que eu já tinha plano premium e por alguns problemas, passamos um tempo sem, agora quando tento aparece a seguinte mensagem "Você não pode participar deste Plano Premium Familiar. Você j...
- Olá, não consigo aceitar o convite para o plano premium. Ocorre que eu já tinha plano premium e por alguns problemas, passamos um tempo sem, agora quando tento aparece a seguinte mensagem "Você não p...
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- Newbie
- 309 Views
- 2 replies
- 0 likes
- 309 Views
- 2 replies
- 0 likes
CANT PAY WITH DEBIT CARD
I can't pay with my debit card from Bankok bank (BBL) in Thailand. Pls fix this issue and contact me after it finish. ty.
- I can't pay with my debit card from Bankok bank (BBL) in Thailand. Pls fix this issue and contact me after it finish. ty.
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- Casual Listener
- 293 Views
- 1 replies
- 0 likes
- 293 Views
- 1 replies
- 0 likes
Prueba gratis premium
Tengo una cuenta en Spotify, y activé la prueba de 7 días premium gratis. Cuando termine el plazo,¿no se me cobrará algo más, como las canciones que descargué?
- Tengo una cuenta en Spotify, y activé la prueba de 7 días premium gratis. Cuando termine el plazo,¿no se me cobrará algo más, como las canciones que descargué?
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- Newbie
- 455 Views
- 2 replies
- 0 likes
- 455 Views
- 2 replies
- 0 likes
No email after subsribing for premium
I have already subscribed for PREMIUM three times in two weeks, still didnt get any email about subscribing. When I try to subscribe one more time it shows me I have already did it but my status is FREE. Log out and in is not working. Can you help me...
- I have already subscribed for PREMIUM three times in two weeks, still didnt get any email about subscribing. When I try to subscribe one more time it shows me I have already did it but my status...
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- Not applicable
- 123 Views
- 1 replies
- 0 likes
- 123 Views
- 1 replies
- 0 likes
removed my account via 'you were hacked'
I was with spotify from the beginning. I paid £4.99 for unlimited, which is no longer available. Last week they took £14.99 , I queried it, and was told for security purposes my account would have to be reopened and guess what? I cant have my unlimit...
- I was with spotify from the beginning. I paid £4.99 for unlimited, which is no longer available. Last week they took £14.99 , I queried it, and was told for security purposes my account would have to...
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- 108 Views
- 0 replies
- 0 likes
- 108 Views
- 0 replies
- 0 likes
(Malaysia) Maxis - RM1 Premium Promotion
I signed up for the RM1 x 12 months Maxis promotion that should have run until May 2018. I am still getting charged the RM1 each month but Spotify has informed me that my premium subscription will expire in October. anyone have any ideas? folks from ...
- I signed up for the RM1 x 12 months Maxis promotion that should have run until May 2018. I am still getting charged the RM1 each month but Spotify has informed me that my premium subscription will ex...
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- 1259 Views
- 0 replies
- 0 likes
- 1259 Views
- 0 replies
- 0 likes
Can't start 7 day free premium trial
So I starded using Spotify 'cause my friends recommended it. They all had this 7 day free premium trial to test out spotify premium. I've tried everything but nothing works. They say it will pop up when you trigger a premium feature but that doesn't ...
- So I starded using Spotify 'cause my friends recommended it. They all had this 7 day free premium trial to test out spotify premium. I've tried everything but nothing works. They say it will pop up w...
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- Spotify Star
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Charges for family account whilst subcribes for premium
Hello, A few weeks ago I suddenly got charged for a family account whilst I have a premium account (for already 2 year - nothing changed from my side).on my account I saw that spotify transfered me to a family account without any notification from my...
- Hello, A few weeks ago I suddenly got charged for a family account whilst I have a premium account (for already 2 year - nothing changed from my side). on my account I saw that spotify tran...
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- 85 Views
- 0 replies
- 0 likes
- 85 Views
- 0 replies
- 0 likes
Paid for subscription for another month but it has been cancelled
I had a 3 month trial of 99c for Spotify premium, then paid €9.99 for another month. The subscription for Spotify premium was due to finish on 10 October 2017 but it has already been cancelled. How can I get my subscription back and get back the days...
- I had a 3 month trial of 99c for Spotify premium, then paid €9.99 for another month. The subscription for Spotify premium was due to finish on 10 October 2017 but it has already been cancelled. How c...
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- 83 Views
- 0 replies
- 0 likes
- 83 Views
- 0 replies
- 0 likes
Superuser Contribution Student discount HELP
Hi! I just updated to premium with a student discount but it doesn't work? Although I gave my credit card etc?
- Hi! I just updated to premium with a student discount but it doesn't work? Although I gave my credit card etc?
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- Casual Listener
- 162 Views
- 2 replies
- 0 likes
- 162 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution No funciona mi suscripción Premium Plan Familiar.
Hola, Buenas tardes. Tenemos un plan familiar premium, en mi cuenta via portal se activa como premium, pero en mi cel, la misma cuenta familia premium aparece como free. Alguien me puede ayudar.
- Hola, Buenas tardes. Tenemos un plan familiar premium, en mi cuenta via portal se activa como premium, pero en mi cel, la misma cuenta familia premium aparece como free. Alguien me ...
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- Newbie
- 6485 Views
- 4 replies
- 0 likes
- 6485 Views
- 4 replies
- 0 likes