Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Not applicable
- 41641 Views
- 19 replies
- 1 likes
- 41641 Views
- 19 replies
- 1 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 5277 Views
- 23 replies
- 2 likes
- 5277 Views
- 23 replies
- 2 likes
Spotify Account Zip Code not the same with Facebook
My mom is gonna move to spotify family however she can't invite me since we don't have the same zip code. She created her spotify with her own email however I linked mine to my facebook account. The problem is that I have the correct zip code on my f...
- My mom is gonna move to spotify family however she can't invite me since we don't have the same zip code. She created her spotify with her own email however I linked mine to my facebook acco...
-
- 115 Views
- 0 replies
- 0 likes
- 115 Views
- 0 replies
- 0 likes
Premium family subscription
HiI invited my family to join for a Premium Family Subscription and one of them is out of the subscription, it says it can't confirm the address, I need help so my sibling can use the premium again.
- Hi I invited my family to join for a Premium Family Subscription and one of them is out of the subscription, it says it can't confirm the address, I need help so my sibling can use the premium again.
-
-
- Roadie
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
Moving from UK to USA and becoming a student
I am currently on the UK spotfy premium service. I have just moved to the USA and am now a student again. I have changed my country via "subscription" using the normal steps. I have then gone to https://www.spotify.com/us/student/unidays/ to try and ...
- I am currently on the UK spotfy premium service. I have just moved to the USA and am now a student again. I have changed my country via "subscription" using the normal steps. I have...
-
-
- Not applicable
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
Solved!! Update payment failure - still thinks I'm trying to use student discount
I am trying to update my payment method because I got a new credit card (old one was closed). I have had Premium (with no student discount) since June since I graduated; but, every time I try to update my payment it still thinks I'm trying to use the...
- I am trying to update my payment method because I got a new credit card (old one was closed). I have had Premium (with no student discount) since June since I graduated; but, every time I try to upda...
-
-
- Regular
- 252 Views
- 2 replies
- 0 likes
- 252 Views
- 2 replies
- 0 likes
Student Discount Account Charged with no premium given
I've purchased Spotify with student discount. My card got charged 4.99$(got bank receipt), but I didn't get my premium. Neither payed one(because I ALREADY got charged, without a free trial), nor free month.
- I've purchased Spotify with student discount. My card got charged 4.99$(got bank receipt), but I didn't get my premium. Neither payed one(because I ALREADY got charged, without a free trial), nor fre...
-
-
- Community Legend
- 126 Views
- 1 replies
- 0 likes
- 126 Views
- 1 replies
- 0 likes
CARGO DUPLICADO
LA RAZON DE ESTE MENSAJE ES PARA NOTIFICARLES QUE SE ME ESTA CARGANDO 2 VECES LA SUSCRIPCION DE PREMIUM, PERO EN LA CUENTA NO SE MUESTRA EL DETALLE DEL SEGUNDO CARGO, LO CUAL QUISIERA SABER PORQUE SE ME DUPLICO A MI TARJETA ESE CARGO.
- LA RAZON DE ESTE MENSAJE ES PARA NOTIFICARLES QUE SE ME ESTA CARGANDO 2 VECES LA SUSCRIPCION DE PREMIUM, PERO EN LA CUENTA NO SE MUESTRA EL DETALLE DEL SEGUNDO CARGO, LO CUAL QUISIERA SABER POR...
-
-
- Roadie
- 212 Views
- 1 replies
- 0 likes
- 212 Views
- 1 replies
- 0 likes
Charged 4 times?
I tried to upgrade my account to a spotify student premium account, I put my credit card info in but it would not recognize that I was a student as I was using an account linked to my facebook account. So, I made a new account using my university ema...
- I tried to upgrade my account to a spotify student premium account, I put my credit card info in but it would not recognize that I was a student as I was using an account linked to my facebook accoun...
-
-
- Community Legend
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
Student discount malfunction
I recently noticed that although i switched my plan from regular premium to student, for the past couple months at least, I have been playing the regular member fee, when I went to change it it couldnt verify me as a student (I am currently a college...
- I recently noticed that although i switched my plan from regular premium to student, for the past couple months at least, I have been playing the regular member fee, when I went to change it it could...
-
- 95 Views
- 0 replies
- 0 likes
- 95 Views
- 0 replies
- 0 likes
Superuser Contribution Problema con el pago
Hola. Tengo una tarjeta de débito vinculada, pero me salía la notificación de que hubo problemas al realizar mi pago, entonces accedí a comprar una tarjeta de regalo de Spotify por $100. (Compré 3 e ingresé las 3), pero ahora cuando fui al banco vi q...
- Hola. Tengo una tarjeta de débito vinculada, pero me salía la notificación de que hubo problemas al realizar mi pago, entonces accedí a comprar una tarjeta de regalo de Spotify por $100. (Co...
-
-
- Newbie
- 208 Views
- 2 replies
- 0 likes
- 208 Views
- 2 replies
- 0 likes
Premium NUR mit PaySafe bezahlen?
Habe keine Kreditkarte oder paypal, ich will den code noch nicht eingeben da ich angst habe das ich mein konto oder so angeben muss und dabei alles umsonst gemacht habe.
- Habe keine Kreditkarte oder paypal, ich will den code noch nicht eingeben da ich angst habe das ich mein konto oder so angeben muss und dabei alles umsonst gemacht habe.
-
-
- Spotify Star
- 7310 Views
- 3 replies
- 0 likes
- 7310 Views
- 3 replies
- 0 likes
New Hulu Subscription
I am a little confused, and the wording is very difficult to understand. If I link my hulu account to my spotify premium, am I charged $4.99/month for both, or am I charged $4.99 for hulu and $4.99 for spotify every month?
- I am a little confused, and the wording is very difficult to understand. If I link my hulu account to my spotify premium, am I charged $4.99/month for both, or am I charged $4.99 for hulu and $...
-
- 112 Views
- 0 replies
- 0 likes
- 112 Views
- 0 replies
- 0 likes
Superuser Contribution Chance premium account to familiar plan
I want to cancel my credit card for my premiunm account because I want to be in a familiar plan. Please help me with tris changes on my account
- I want to cancel my credit card for my premiunm account because I want to be in a familiar plan. Please help me with tris changes on my account
-
-
- Spotify
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Subscription
Spotify took £9:99 from my bank but I was only on free 30 days but it says that it ended 10/7/17 but yet it still took it from my account and now when I try to cancel it from my online account it doesn't come up with anything for me to click on ???
- Spotify took £9:99 from my bank but I was only on free 30 days but it says that it ended 10/7/17 but yet it still took it from my account and now when I try to cancel it from my online account ...
-
- 133 Views
- 0 replies
- 0 likes
- 133 Views
- 0 replies
- 0 likes
Me mudé de pais, y Spotify ya no toma mis tarjetas de crédito de argentina
Hola! Me mudé de pais, vivía en Argentina y ahora vivo en Portugal. Yo aún sigo teniendo mis tarjetas y bancos registrados en Argentina. Ya que por varios meses no voy a tener eso en Portugal. Quiero hacer ver el pago de Spotify para tener todo Free ...
- Hola! Me mudé de pais, vivía en Argentina y ahora vivo en Portugal. Yo aún sigo teniendo mis tarjetas y bancos registrados en Argentina. Ya que por varios meses no voy a tener eso en Portugal....
-
- 99 Views
- 0 replies
- 0 likes
- 99 Views
- 0 replies
- 0 likes
Superuser Contribution 3 Month Subscription Confusion
I am 14 and subscribed to the 3 months of premium for £0.99 on 05/07/17, and was ready to cancel it the day before the three months was up on 04/09/17. However, when I came to do so, my account said that I had until 10/09/17 to cancel my premium befo...
- I am 14 and subscribed to the 3 months of premium for £0.99 on 05/07/17, and was ready to cancel it the day before the three months was up on 04/09/17. However, when I came to do so, my account said ...
-
-
- Spotify
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
Premium account, but still have music caps.
I pay the very ridiculous large fee of 15 dollars a month for Spotify Premium. Yet, today when trying to add more music to my library I was told I had reached an arbitary cap. I assume this is a mistake, since it'd be idiotic for someone with a premi...
- I pay the very ridiculous large fee of 15 dollars a month for Spotify Premium. Yet, today when trying to add more music to my library I was told I had reached an arbitary cap. I assume this is a mist...
-
- 103 Views
- 0 replies
- 0 likes
- 103 Views
- 0 replies
- 0 likes
account deleted but I paid premium
When I try to start the 3 months premium at 3,99£ something gone wrong, and I deleted that account.But yesterday after 3 months I received on my bank account connected to that spotify account 9,99£ to pay.
- When I try to start the 3 months premium at 3,99£ something gone wrong, and I deleted that account. But yesterday after 3 months I received on my bank account connected to that spotify account 9,99£...
-
-
- Roadie
- 131 Views
- 1 replies
- 1 likes
- 131 Views
- 1 replies
- 1 likes
My bank confirmed that spotify took two payments out of my account last month
My bank confirmed that spotify took two payments out of my account last mont. I also haven't recieved this months premium even though they have taken payments
- My bank confirmed that spotify took two payments out of my account last mont. I also haven't recieved this months premium even though they have taken payments
-
-
- Roadie
- 166 Views
- 1 replies
- 1 likes
- 166 Views
- 1 replies
- 1 likes
Change credicard
Hi, I have got 2 mails from Spotify regarding my creditcard. Have tried to go to page via link but it is not working. When i go from my Spotify account there apears a message that Spotify has problem with this page and i should try later. Have tried ...
- Hi, I have got 2 mails from Spotify regarding my creditcard. Have tried to go to page via link but it is not working. When i go from my Spotify account there apears a message that Spotify has problem...
-
-
- Casual Listener
- 181 Views
- 2 replies
- 0 likes
- 181 Views
- 2 replies
- 0 likes
Subscription using Globe
Hi, I want to used my Globe prepaid sim to subscribed to a premium but it won't allow me. I also look for payment method but Globe is not included. I tried your website and the Globe website to subscribed but no luck.
- Hi, I want to used my Globe prepaid sim to subscribed to a premium but it won't allow me. I also look for payment method but Globe is not included. I tried your website and the Globe website...
-
-
- Spotify Star
- 423 Views
- 3 replies
- 0 likes
- 423 Views
- 3 replies
- 0 likes