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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55361 Views
  • 23 replies
  • 4 likes
  • 55361 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33744 Views
  • 19 replies
  • 2 likes
  • 33744 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23110 Views
  • 12 replies
  • 1 likes
  • 23110 Views
  • 12 replies
  • 1 likes

Family Plan issue

I have an issue with the address verification for the family premium. I've been libing in 2 places which is my house and my condo. I'm not quite sure what adsress i'veput. Now that i'm planning to share with my brother, both addresses won't work. I'v...

  • Newbie
  • I have an issue with the address verification for the family premium. I've been libing in 2 places which is my house and my condo. I'm not quite sure what adsress i'veput. Now that i'm planning to sh...
  • 59 Views
  • 0 replies
  • 0 likes
  • 59 Views
  • 0 replies
  • 0 likes

Superuser Contribution Family plan issue with main holder

Hello,I bought the family plan for me and my GF, it worked perfectly at the beginning but after several hours of usage my account went back to free (although I was premium right after having paid) and my GF account is still working as premium now.Con...

  • Casual Listener
  • Hello, I bought the family plan for me and my GF, it worked perfectly at the beginning but after several hours of usage my account went back to free (although I was premium right after having paid...
  • DodoMTL
  • Casual Listener
  • 124 Views
  • 2 replies
  • 0 likes
  • 124 Views
  • 2 replies
  • 0 likes

Using gift cards back to back?

For Christmas I got 2 Spotify Premium gift cards for $60 each. I ended up activating the first one and I got an email this morning that it was going to expire on June 30th. I went online to activate my second one (for the next 6 months) and it says t...

  • Newbie
  • For Christmas I got 2 Spotify Premium gift cards for $60 each. I ended up activating the first one and I got an email this morning that it was going to expire on June 30th. I went online to activate ...
  • 108 Views
  • 0 replies
  • 0 likes
  • Gift Card
    Premium
    Subscription
  • 108 Views
  • 0 replies
  • 0 likes

Am i had 2 accaunts?

Well i had an accaunt but i just see an add and sign it as student premium my old accaunt says im not an premium now

  • Newbie
  • Well i had an accaunt but i just see an add and sign it as student premium my old accaunt says im not an premium now
  • 39 Views
  • 0 replies
  • 0 likes
  • 39 Views
  • 0 replies
  • 0 likes

Not all premium functions available

Hi there,recently I stepped up the game and bought Spotify. I can hear music without any advertisements and can skip as often as I want. However when I go into my settings I can't choose any of those settings I should be able to use. What's the probl...

  • Visitor
  • Hi there, recently I stepped up the game and bought Spotify. I can hear music without any advertisements and can skip as often as I want. However when I go into my settings I can't choose any of tho...
  • 47 Views
  • 0 replies
  • 1 likes
  • 47 Views
  • 0 replies
  • 1 likes

Paid for premium and still have a free account

I paid 0.99p for 3 months (which has been taken out of my bank account) and I'm still on a free account. Please help.

  • Casual Listener
  • I paid 0.99p for 3 months (which has been taken out of my bank account) and I'm still on a free account. Please help.
  • Robert_W
  • Community Legend
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

My Account Was Hacked

About a month back, my account was hacked and they changed my subscription from Student Premium to Family Premium, which I was unaware of. I just noticed because I was looking at my bank statements, and I have been charged twice with a $14.99 fee ins...

  • Newbie
  • About a month back, my account was hacked and they changed my subscription from Student Premium to Family Premium, which I was unaware of. I just noticed because I was looking at my bank statements, ...
  • Robert_W
  • Community Legend
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

upgrade to spotify premium and special offer of 0.99€

I haven't yet subscribed my premium account, so I didn't use my free month of spotify premium. If I upgrade to premium and use the offer of 0.99€ for 3 months, will I have one month free and then the 3 months for 0.99 or only the 3 months?

  • Newbie
  • I haven't yet subscribed my premium account, so I didn't use my free month of spotify premium. If I upgrade to premium and use the offer of 0.99€ for 3 months, will I have one month free and then the...
  • Saaasch59
  • Newbie
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Premium reverts to Free

I paid for my Student discounted Spotify Premium last Monday and I was able to use it only until now. It reverted back to Free. I have the e-receipt and the subscriptions page says I am on premium

  • Casual Listener
  • I paid for my Student discounted Spotify Premium last Monday and I was able to use it only until now. It reverted back to Free. I have the e-receipt and the subscriptions page says I am on premium 😞
  • Ccesca04
  • Casual Listener
  • 127 Views
  • 4 replies
  • 0 likes
  • 127 Views
  • 4 replies
  • 0 likes

Solved!! Paying for premium

Can you use a gift card to pay for the summer .99$ trial instead of a credit card?

  • Newbie
  • Can you use a gift card to pay for the summer .99$ trial instead of a credit card?    
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!! Did not get my special offer

Hello,I recently got the '3 months for 9,99 €' ad.Because of the fact, that this special offer is going to end in a few days, I decided to buy a PaySafe-Card today. In my app I also had a '3 months for 9,99 €' button which I clicked - it led me to th...

  • Casual Listener
  • Hello, I recently got the '3 months for 9,99 €' ad. Because of the fact, that this special offer is going to end in a few days, I decided to buy a PaySafe-Card today. In my app I also had a '3 mont...
  • Maxim
  • Spotify Star
  • 313 Views
  • 8 replies
  • 1 likes
  • 313 Views
  • 8 replies
  • 1 likes

3 Month Premium Offer DID NOT WORK

I paid 9.99 for 1 month instead of the 0.99 offer for 3 months. I have never had premium before... how can this issue be resolved?? I live in Ontario.

  • Regular
  • I paid 9.99 for 1 month instead of the 0.99 offer for 3 months. I have never had premium before... how can this issue be resolved?? I live in Ontario.
  • Maxim
  • Spotify Star
  • 328 Views
  • 8 replies
  • 0 likes
  • 328 Views
  • 8 replies
  • 0 likes

Canceled my premium on accident

Hello, so I canceled my premium thinking I could get a refund because I SWORE i thought i could get a refund. I am low on money and literally only have $2.60 on my paypal account. Now, if I try to get my spotify account back it's going to CHARGE me. ...

  • Newbie
  • Hello, so I canceled my premium thinking I could get a refund because I SWORE i thought i could get a refund. I am low on money and literally only have $2.60 on my paypal account. Now, if I try to ge...
  • Jacob
  • Community Legend
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

How to get refund

Tonight I searched on the internet the offer these days, through which you can get three months of spotify premium at a cost of € 0.99. I inserted the card data and activated it. On the receipt I found on the mail there is written that they took 9.99...

  • Newbie
  • Tonight I searched on the internet the offer these days, through which you can get three months of spotify premium at a cost of € 0.99. I inserted the card data and activated it. On the receipt I fou...
  • Jacob
  • Community Legend
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Charge me twice

Im a spotify premium user since time ago, and this month they charge me twice, and my bank told me that was spotify fault. I dont know if you're going to refund me, but is strange because is the first time it happens

  • Newbie
  • Im a spotify premium user since time ago, and this month they charge me twice, and my bank told me that was spotify fault. I dont know if you're going to refund me, but is strange...
  • Jacob
  • Community Legend
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Keeps charging me and won't let me cancel my subscription

I let my subscription run out and it said it I was switched to the free service. I added money to my card and it charged my account. After a week it's saying I need to make a payment to use the subscription. It shuts my account down and waits until m...

  • Newbie
  • I let my subscription run out and it said it I was switched to the free service. I added money to my card and it charged my account. After a week it's saying I need to make a payment to use the subsc...
  • Jacob
  • Community Legend
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Pago

Se me cobró por una suscripción la cual no tengo activa y en mi estado de cuenta está aún cobrada

  • Newbie
  • Se me cobró por una suscripción la cual no tengo activa y en mi estado de cuenta está aún cobrada
  • 46 Views
  • 0 replies
  • 0 likes
  • 46 Views
  • 0 replies
  • 0 likes

No puedo suscribirme a premium

Hola, llevo días tratando de suscribirme y no me deja, lo eh intentado con varias tarejtas y no se puede.

  • Newbie
  • Hola, llevo días tratando de suscribirme y no me deja, lo eh intentado con varias tarejtas y no se puede. 
  • 66 Views
  • 0 replies
  • 0 likes
  • 66 Views
  • 0 replies
  • 0 likes

Problem with Spotify Mexico!!!

I have paid the offer at spotify mexico of 9$ for 3 months but said that i already used a subscription but they still charged me, what is happening! This is the charge

  • Casual Listener
  • I have paid the offer at spotify mexico of 9$ for 3 months but said that i already used a subscription but they still charged me, what is happening!   This is the charge
  • krankibear
  • Newbie
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes