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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13400 Views
  • 26 replies
  • 2 likes
  • 13400 Views
  • 26 replies
  • 2 likes

Superuser Contribution Me suscribi a Premium hace varios meses y no tengo acceso

Hola, me suscribi a premium hace varios meses q ue mdescuentan todos los meses $ 69 (arg) y no tengo acceso. como debe proseder?

  • Casual Listener
  • Hola, me suscribi a premium hace varios meses q ue mdescuentan todos los meses $ 69 (arg) y no tengo acceso. como debe proseder?
  • vazquez1
  • Casual Listener
  • 223 Views
  • 2 replies
  • 0 likes
  • 223 Views
  • 2 replies
  • 0 likes

I am being billed for premium and can't cancel my subscription!

Help I can not cancel my premium! My Facebook acount was deleted and I couldn't get back into my spotify after accidentaly logging out. I had prenium at the time and it keeps billing me for it. I am posting this off my new account, my old one was und...

  • Casual Listener
  • Help I can not cancel my premium! My Facebook acount was deleted and I couldn't get back into my spotify after accidentaly logging out. I had prenium at the time and it keeps billing me for it. I am ...
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Spotify premium reinststement

I cancelled my Spotify premium because my credit card was stolen. I tried to pay Spotify with new card and it wouldn't accept any payment with multiple cards. Confirmed with my bank to attempt even went thru. Realized that I need to update my payment...

  • Newbie
  • I cancelled my Spotify premium because my credit card was stolen. I tried to pay Spotify with new card and it wouldn't accept any payment with multiple cards. Confirmed with my bank to attempt even w...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Spotify College

I was wondering why I'm paying 10$ when I'm still in college. All of a sudden it jumped from 5$ to 10$.

  • Newbie
  • I was wondering why I'm paying 10$ when I'm still in college. All of a sudden it jumped from 5$ to 10$. 
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Transitioning from groove to spotify

I moved from groove music to Spotify today and was promised a premium 60 day trial yet I get given a free account. With no 60 day free trial.

  • Newbie
  • I moved from groove music to Spotify today and was promised a premium 60 day trial yet I get given a free account. With no 60 day free trial.
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

payed for spotify but it says I am still a free user

Hello Guys, I switched to spotify premium 3 days ago and thought that it will last for 1 month. So I gave my bank information and then Spotify charged 0,01 cent to check if the bankaccount is correct. Today I saw that Spotify took 9,99 euro's for my ...

  • Regular
  • Hello Guys,   I switched to spotify premium 3 days ago and thought that it will last for 1 month. So I gave my bank information and then Spotify charged 0,01 cent to check if the bankaccount i...
  • osornios
  • Spotify Star
  • 276 Views
  • 3 replies
  • 1 likes
  • 276 Views
  • 3 replies
  • 1 likes

Superuser Contribution Country Not List

Hello, i live in a country who's not list and i need to take the Premium but I can paid, i don't have Paypal Or PaySafe, I can i do? Thanks

  • Casual Listener
  • Hello, i live in a country who's not list and i need to take the Premium but I can paid, i don't have Paypal Or PaySafe, I can i do?   Thanks
  • RoccoCh
  • Casual Listener
  • 204 Views
  • 2 replies
  • 0 likes
  • 204 Views
  • 2 replies
  • 0 likes

New vodaphone customer with 24 month spotify premium addon NOT Working

I've signed with vodaphone on red connect it comes with a 24 month Spotify premium sub, I've added it and everytime I go into Spotify it says free and wants me to pay a subscription fee. This is the most annoying process, if this if the turn around f...

  • Newbie
  • I've signed with vodaphone on red connect it comes with a 24 month Spotify  premium sub, I've added it and everytime I go into Spotify it says free and wants me to pay a subscription fee. This i...
  • 88 Views
  • 0 replies
  • 0 likes
  • 88 Views
  • 0 replies
  • 0 likes

Solved!! Rogers subscription.

I am supposed to have premium through my rogers account.. but all of a sudden spotify stopped my premium. Why is this and how do i get it back.. my premuim is good until decemeber atleast thats what rogers told me.. so whats going on i want my premiu...

  • Casual Listener
  • I am supposed to have premium through my rogers account.. but all of a sudden spotify stopped my premium. Why is this and how do i get it back.. my premuim is good until decemeber atleast thats what ...
  • Robert_W
  • Community Legend
  • 389 Views
  • 4 replies
  • 0 likes
  • 389 Views
  • 4 replies
  • 0 likes

Different price advertises

Hi I recently upgraded my Spotify to the premium for family for 17,99 per month and i saw that there is a cheaper deal at the moment for 14,99 and I was wishing to get my rate discointed since I have been a member for a while please let me know cheer...

  • Newbie
  • Hi I recently upgraded my Spotify to the premium for family for 17,99 per month and i saw that there is a cheaper deal at the moment for 14,99 and I was wishing to get my rate discointed  s...
  • Robert_W
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Charged for subscription

I recieved a charge for spotify premium even though i signed up with vodafone which says i get free entertainment of my choice that being spotify. Yet it's only been 3 months and i got charged.

  • Casual Listener
  • I recieved a charge for spotify premium even though i signed up with vodafone which says i get free entertainment of my choice that being spotify. Yet it's only been 3 months and i got charged.
  • Robert_W
  • Community Legend
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes

Being charged twice in the same month

Hi there, I switched over from Spotify Premium to the family plan but my credit card bill shows two payments in the same month being made. It has happened twice now. I already cancelled the individual spotify premium. Could you please send me an emai...

  • Newbie
  • Hi there, I switched over from Spotify Premium to the family plan but my credit card bill shows two payments in the same month being made. It has happened twice now. I already cancelled the individ...
  • Robert_W
  • Community Legend
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Unable to pay

Recently spotify tells me they cant charge my card. I tried many different cards of different countries, but still keep saying unable. I have been trying to pay for a few days now and it has developed to be very frustrating. Wasted me hours of time t...

  • Casual Listener
  • Recently spotify tells me they cant charge my card. I tried many different cards of different countries, but still keep saying unable. I have been trying to pay for a few days now and it has develope...
  • Robert_W
  • Community Legend
  • 329 Views
  • 4 replies
  • 1 likes
  • 329 Views
  • 4 replies
  • 1 likes

Spotify third party charges

Ive been getting charged by $9 by Spotify through my mobile provider even though I have never had spotify premium and I currently have a spotify free account. I have had multiple accounts and have checked every single one of them and on all of them I...

  • Newbie
  • Ive been getting charged by $9 by Spotify through my mobile provider even though I have never had spotify premium and I currently have a spotify free account. I have had multiple accounts and have ch...
  • Robert_W
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! Subscription Vanished (Want my Money back)

My Spotify Premium Family just vanished completely overnight, without an email andno notification. Im pissed there is no Support and only this help Page. I paid for this month and have a receipt. What happened??? Seriously, i Want answers. My Money i...

  • Newbie
  • My Spotify Premium Family just vanished completely overnight, without an email and no notification. Im pissed there is no Support and only this help Page. I paid for this month and have a receipt. W...
  • Robert_W
  • Community Legend
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Superuser Contribution Card or payment provider is having a bad day

Im trying to pay but i got this annoying message "Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago." my card is ok, i've paid today w...

  • Newbie
  • Im trying to pay but i got this annoying message   "Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo ...
  • MaríaCamila
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Please Reimburse Me For Accidental Cancellation Please !

Hi Spotify ! I didn't know what exactly happened but after I press continue after payment is done it sends me cancellation note. I really want my subscription and I don't want to pay again ! Please help.me ! There is a screenshot to show it happened ...

  • Newbie
  • Hi Spotify !    I didn't know what exactly happened but after I press continue after payment is done it sends me cancellation note.    I really want my subscription and I ...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Superuser Contribution Card or payment provider is having a bad day

Hi, Tried to buy Premium, but was not able because of the following error. Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. If it as anything to do ith the...

  • Newbie
  • Hi,   Tried to buy Premium, but was not able because of the following error.   Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try...
  • MaríaCamila
  • Roadie
  • 220 Views
  • 3 replies
  • 0 likes
  • 220 Views
  • 3 replies
  • 0 likes

Transfer premium ownership to other family member

Hi, is it possible to transfer one preium account ownership from one family member to other? Thanks, Istvan

  • Casual Listener
  • Hi, is it possible to transfer one preium account ownership from one family member to other?   Thanks, Istvan
  • Maxim
  • Spotify Star
  • 4825 Views
  • 3 replies
  • 1 likes
  • 4825 Views
  • 3 replies
  • 1 likes