Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
192679 Views
123 replies
12 likes
- 192679 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
21988 Views
28 replies
4 likes
- 21988 Views
- 28 replies
- 4 likes
Transfer Premium Account
I have a premium account logged in via Facebook and a regular account logged in via email. Can I transfer the premium privileges to my account logged in via email? I was about to shut my account logged via Facebook.
I have a premium account logged in via Facebook and a regular account logged in via email. Can I transfer the premium privileges to my account logged in via email? I was about to shut my account logg...
Community Legend
225 Views
1 replies
0 likes
- 225 Views
- 1 replies
- 0 likes
Solved!! Subscription page for changing credit card not working
I've just replaced credit cards, and need to update the Spotify account with my new card. When I get to the page where to do so, the page 'hangs', i.e. it waits to read in my current details infinitely. As Spotify cannot withdraw funds through my old...
I've just replaced credit cards, and need to update the Spotify account with my new card. When I get to the page where to do so, the page 'hangs', i.e. it waits to read in my current details infinite...
Community Legend
287 Views
1 replies
0 likes
- 287 Views
- 1 replies
- 0 likes
how can i know when my subscription end with my prepaid subscription
how i recently processed a 6 months prepaid subscription how can i know when it will be expired
how i recently processed a 6 months prepaid subscription how can i know when it will be expired
Community Legend
191 Views
1 replies
0 likes
- 191 Views
- 1 replies
- 0 likes
No cards work for spotify premium
"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method." I have now tried two functional cards to pay for Spotify Premium and both have resulted with this messag...
"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method." I have now tried two functional cards to pay...
Newbie
174 Views
1 replies
0 likes
- 174 Views
- 1 replies
- 0 likes
Superuser Contribution Cant pay for premium
When I try to purchase spotify premium it says wrong password or that my card have expired or there isn't money on my card. I have changed password, still same result. I have money on my card, it's working, still same result.I tried with another card...
When I try to purchase spotify premium it says wrong password or that my card have expired or there isn't money on my card. I have changed password, still same result. I have money on my card,...
Spotify
298 Views
3 replies
0 likes
- 298 Views
- 3 replies
- 0 likes
Superuser Contribution Deleted App on Premium
First of all, I want to be on Spotify premium. I remember that I am subscribed to Spotify premium service. However my daughter accidentally deleted the app on my iPhone so I had to install again. When i played it, I was on free service after the new ...
First of all, I want to be on Spotify premium. I remember that I am subscribed to Spotify premium service. However my daughter accidentally deleted the app on my iPhone so I had to install again. Whe...
Spotify
261 Views
2 replies
0 likes
- 261 Views
- 2 replies
- 0 likes
Superuser Contribution No cancel subscription option. Please help!
I recently subscribed with a free trial and have noticed I do not have enough money to pay for it. I followed instructions from other forums and nothing has worked! When I checked under subscriptions there was no cancel option. The only option is to ...
I recently subscribed with a free trial and have noticed I do not have enough money to pay for it. I followed instructions from other forums and nothing has worked! When I checked under subscriptions...
Casual Listener
447 Views
2 replies
0 likes
- 447 Views
- 2 replies
- 0 likes
Pagamento
Eu assinei o universitário e estou aguardando a aprovação dos documentos pra verificar a conta.Mas a compra foi lançada duas vezes no meu cartão. Anexei foto do App do cartao. Como faço pra cancelar uma das compras já que só assinei 1 conta?
Eu assinei o universitário e estou aguardando a aprovação dos documentos pra verificar a conta. Mas a compra foi lançada duas vezes no meu cartão. Anexei foto do App do cartao. Como faço pra cancela...
Spotify Star
160 Views
1 replies
0 likes
- 160 Views
- 1 replies
- 0 likes
Superuser Contribution Changing card details with a previous student discount
I used to have a student discount and now pay the regular price for premium. My payments won't go through because the card I used has expired. I tried changing my card details, but whenever I try to update my payment options it brings me back to the ...
I used to have a student discount and now pay the regular price for premium. My payments won't go through because the card I used has expired. I tried changing my card details, but whenever I t...
Roadie
215 Views
1 replies
0 likes
- 215 Views
- 1 replies
- 0 likes
Superuser Contribution Premium not working
Bought premium just now but in phone and in pc it keeps saying buy premium .
Bought premium just now but in phone and in pc it keeps saying buy premium .
Roadie
174 Views
1 replies
0 likes
- 174 Views
- 1 replies
- 0 likes
Superuser Contribution I subscribed 3 times by mistake... and didn't get any mail?
Hello, this may sound dumb but I might have subscribed 3 times for the student premium subscription.The first time I didn't get any confirmation email so I launched another one thinking it wouldn't allow me to (since I already did it the first time),...
Hello, this may sound dumb but I might have subscribed 3 times for the student premium subscription. The first time I didn't get any confirmation email so I launched another one thinking it wou...
Roadie
254 Views
1 replies
0 likes
- 254 Views
- 1 replies
- 0 likes
Superuser Contribution Cargo realizadó y no tengo beneficios
hola! Recien adquiri una sucripcion el dia 28 de octubre como cuenta universitaria, en la app, me aparecio una ventana diciendo que había un error, que lo intentara más tarde, aun asi, genero un cargo a mi cuenta y no tengo la cuenta premium aún ¿pod...
hola! Recien adquiri una sucripcion el dia 28 de octubre como cuenta universitaria, en la app, me aparecio una ventana diciendo que había un error, que lo intentara más tarde, aun asi, genero un carg...
Roadie
186 Views
1 replies
0 likes
- 186 Views
- 1 replies
- 0 likes
Superuser Contribution Charged multiple times
Hi,when trying to update my payment information with a new card after my old card expired, I kepting getting a oop try again error. But I was still got charged different 4 times and it still hasn't renewed my supcription for this month. Help please.
Hi, when trying to update my payment information with a new card after my old card expired, I kepting getting a oop try again error. But I was still got charged different 4 times and it still hasn't...
Roadie
254 Views
1 replies
0 likes
- 254 Views
- 1 replies
- 0 likes
Superuser Contribution Can't invite family
Night, I'm trying to add my dad as one of the 6 users available for the premium family plan, which I've been paying for almost a year. He resides with me, but when I try to accept the invitation, an error #3 asking me to try again appears. What can I...
Night, I'm trying to add my dad as one of the 6 users available for the premium family plan, which I've been paying for almost a year. He resides with me, but when I try to accept the invita...
Roadie
174 Views
1 replies
0 likes
- 174 Views
- 1 replies
- 0 likes
Superuser Contribution no me permite actualizar mi tarjeta de credito
cambie el plastico de mi tarjeta de credito y no me permite actualizar la nueva tarjeta. Aparece un mensaje de error y no me permite guardar la informacion.
cambie el plastico de mi tarjeta de credito y no me permite actualizar la nueva tarjeta. Aparece un mensaje de error y no me permite guardar la informacion.
Roadie
199 Views
1 replies
0 likes
- 199 Views
- 1 replies
- 0 likes
Superuser Contribution i never got my refund
I was charged on my account even though i turned off premium. I spoke with live chat, which is impossible to get back to because you have horrible customer service, and was told i would get a refund. This was a month ago and still no refund. I want m...
I was charged on my account even though i turned off premium. I spoke with live chat, which is impossible to get back to because you have horrible customer service, and was told i would get a refund....
Roadie
233 Views
1 replies
0 likes
- 233 Views
- 1 replies
- 0 likes
Superuser Contribution Canceling a deactivated account?
Hello, I am being charged monthly for a premium account that I don't have anymore. It's a student account and I am no longer a student and have deactivated the Facebook account that was attached to it. I would love to be able to speak with someone ab...
Hello, I am being charged monthly for a premium account that I don't have anymore. It's a student account and I am no longer a student and have deactivated the Facebook account that was attached to i...
Roadie
201 Views
1 replies
0 likes
- 201 Views
- 1 replies
- 0 likes
Superuser Contribution Going from Premium to Premium Family plan
I already have Spotify Premium for myself but want to upgrade to the family plan. Do I have to cancel my original subscription to get the Family plan?
I already have Spotify Premium for myself but want to upgrade to the family plan. Do I have to cancel my original subscription to get the Family plan?
Roadie
174 Views
1 replies
0 likes
- 174 Views
- 1 replies
- 0 likes
Superuser Contribution Paid for Premium, but my account says "Subscription FREE"...
Hi!A few days ago I paid for a year's subscription with Premium, but my account doesn't respond, so my account is still the free version with commercials and stuff. I have tried logging off and on again, but it doesn't help. My account/username is ni...
Hi! A few days ago I paid for a year's subscription with Premium, but my account doesn't respond, so my account is still the free version with commercials and stuff. I have tried logging off and on ...
Roadie
204 Views
1 replies
0 likes
- 204 Views
- 1 replies
- 0 likes
Superuser Contribution i have spotify premium and now it says i have a free subscription?
i have spotify premium (family one) and all of a sudden my subscription said it was free? it has been paid and now it’s free and i keep getting ads. what happened?
i have spotify premium (family one) and all of a sudden my subscription said it was free? it has been paid and now it’s free and i keep getting ads. what happened?
Roadie
195 Views
1 replies
0 likes
- 195 Views
- 1 replies
- 0 likes