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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129091 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57683 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
233154 Views
144 replies
13 likes
Hi. I cant seem to upgrade to premium again after using spotify free for a while. Still the same card and payment method as before but nothing is happening??? Been like this for a couple of days now and it starts to **bleep** me of a bit acctually si...
Hi. I cant seem to upgrade to premium again after using spotify free for a while. Still the same card and payment method as before but nothing is happening??? Been like this for...
Roadie
201 Views
1 replies
0 likes
Halo, i havr joined the student discount. But during the verification, i have disconnected and cannot continue the process and the card has already charged.
Halo, i havr joined the student discount. But during the verification, i have disconnected and cannot continue the process and the card has already charged.
Spotify Star
340 Views
1 replies
0 likes
Help. ASAP. I already made a payment of P129 through online banking transfer since I don't have a credit card to grt premium. I already got my referencr number and all, all I need to is to enter thr last 6 digits of my code money transfer however I l...
Help. ASAP. I already made a payment of P129 through online banking transfer since I don't have a credit card to grt premium. I already got my referencr number and all, all I need to is to enter thr ...
Newbie
1282 Views
3 replies
0 likes
So my son and I got on the family plan because it was cheaper than two separate plans, everything was fine for about 6 months, then I noticed they only charged for a single account and basically kicked me off the family plan. It says he is on a famil...
So my son and I got on the family plan because it was cheaper than two separate plans, everything was fine for about 6 months, then I noticed they only charged for a single account and basically kick...
295 Views
0 replies
0 likes
I'm coming over from Groove and created my Spotify account during the music transfer process, and when I went to redeem my 60 day promo it immediately told me I already used a promo and wasn't even eligible for 30 days, let alone 60. I don't understa...
I'm coming over from Groove and created my Spotify account during the music transfer process, and when I went to redeem my 60 day promo it immediately told me I already used a promo and wasn't even e...
174 Views
0 replies
0 likes
Buen día, el dia 1 del presente mes debia de cobrarse spotify por via de mi tarjeta de débito, el pago no pasó a lo que decidí recurrir a comprar una tarjeta de prepago por 100 pesos mx (lo equivalente a 1 mes de suscripción), el código de la tarjeta...
Buen día, el dia 1 del presente mes debia de cobrarse spotify por via de mi tarjeta de débito, el pago no pasó a lo que decidí recurrir a comprar una tarjeta de prepago por 100 pesos mx (lo equivalen...
Spotify Star
282 Views
1 replies
0 likes
I switched months ago, and I still have monthly charges on my credit card for my old account, which definitely isn't the Premium for Family payment: that is on my brothers card.
I switched months ago, and I still have monthly charges on my credit card for my old account, which definitely isn't the Premium for Family payment: that is on my brothers card.
Moderator
381 Views
2 replies
0 likes
I subscribed as a matter of transition from my old Groove as a brand new Customer to Spotify and from some advertisement I understood that I should see some trial for 60 days until Dec. Instead i see 30 days.What's wrong?
I subscribed as a matter of transition from my old Groove as a brand new Customer to Spotify and from some advertisement I understood that I should see some trial for 60 days until Dec. Instead i see...
Newbie
261 Views
1 replies
1 likes
I was charged for a premium subscrption even though I've canceled it during the free trial period. How can I ask for a refund? I'm paying for something I didn't purchase. Cheers
I was charged for a premium subscrption even though I've canceled it during the free trial period. How can I ask for a refund? I'm paying for something I didn't purchase. Cheer...
Newbie
182 Views
1 replies
0 likes
Tuve un atraso con mi pago la semana pasada así que mi familia y yo automáticamente regresamos a Spotify Free, hoy al pagar (hace ya una o dos horas) me pidió autorizar el pago (con tarjeta) pero no se ha restablecido nuestro plan. Hay algún lapso de...
Tuve un atraso con mi pago la semana pasada así que mi familia y yo automáticamente regresamos a Spotify Free, hoy al pagar (hace ya una o dos horas) me pidió autorizar el pago (con tarjeta) pero no ...
119 Views
0 replies
0 likes
I tried the 30 day trial and did not receive a message saying my account was going to be charged. Now my bank account is over drawn and I am being charged multiple fees. The bank will not cancel the fees untill Spotify reimburses me . Please help.
I tried the 30 day trial and did not receive a message saying my account was going to be charged. Now my bank account is over drawn and I am being charged multiple fees. The bank will not cancel the ...
141 Views
0 replies
0 likes
All I want to do is unsubscribe. That's it. Every time I try to go to the unsubscribe screen it refuses to load and I get that specialized "Oh no!" 404 page. I can't unsubscribe and it's really ticking me off. I am using Google Chrome on a Mac. What'...
All I want to do is unsubscribe. That's it. Every time I try to go to the unsubscribe screen it refuses to load and I get that specialized "Oh no!" 404 page. I can't unsubscribe and it's really ticki...
Spotify Star
219 Views
1 replies
0 likes
I've been charged twice by spotify each month for a while and it looks like they're two different accounts? I only use one account so maybe the other account is an old one but I don't know how to cancel the other account because I dont remember my us...
I've been charged twice by spotify each month for a while and it looks like they're two different accounts? I only use one account so maybe the other account is an old one but I don't know how to can...
143 Views
0 replies
0 likes
Why is my premium paused? I was supposed to be charged 29.september but i got a new card so the money didnt go. But i bought a giftcard for a month use of premium and used it on 5th october, but now my spotify premium is paused. What can i do with th...
Why is my premium paused? I was supposed to be charged 29.september but i got a new card so the money didnt go. But i bought a giftcard for a month use of premium and used it on 5th october, but now ...
Spotify Star
234 Views
1 replies
0 likes
I accidentally bought the family version of spotify while I was trying to learn more info about it, I cancelled it right away but I'm worried that it will be charged from my credit card. I already have premium and I don't want to pay extra for this m...
I accidentally bought the family version of spotify while I was trying to learn more info about it, I cancelled it right away but I'm worried that it will be charged from my credit card. I already ha...
Community Legend
189 Views
2 replies
0 likes
Hi,I want to purchase a gift card or ecard but I don't want to use Spotify myself. I only want to purchase the gift and don't want my credit card information to remain on file with Spotify. I found an old link to purchase an ecard. I filled out the r...
Hi, I want to purchase a gift card or ecard but I don't want to use Spotify myself. I only want to purchase the gift and don't want my credit card information to remain on file with Spotify. I found...
222 Views
0 replies
0 likes
On my account related to email ****************** I no longer appear to be Premium yet I kept being charged on my credit card. Please either reactivate my premium or reimburse my money. Urgent!
On my account related to email ****************** I no longer appear to be Premium yet I kept being charged on my credit card. Please either reactivate my premium or reimburse my money. Urgent!
Roadie
188 Views
1 replies
0 likes
I got my wallet stolen and funds taken out of my card that is connected to my Spotify account, and I don't have enough funds to pay for this month's premium because of this predicament. I got an email on Monday that my premium will be canceled in 5 d...
I got my wallet stolen and funds taken out of my card that is connected to my Spotify account, and I don't have enough funds to pay for this month's premium because of this predicament. I got an emai...
Community Legend
188 Views
1 replies
0 likes
Hello,I am completely new, do not have an account yet. Never even tried this before. I would like to sign up for the family premium account, but would like to know if it has the 30 day trial like the regular unlimited does.Thank you,Jen
Hello, I am completely new, do not have an account yet. Never even tried this before. I would like to sign up for the family premium account, but would like to know if it has the 30 day ...
153 Views
0 replies
0 likes
IK heb dindsdag een cadeaubon aangekocht maar die wil niet activeren ik heb wel een mail gekregen dat de betaling vlot verlopen is en dat het geactiveerd is
IK heb dindsdag een cadeaubon aangekocht maar die wil niet activeren ik heb wel een mail gekregen dat de betaling vlot verlopen is en dat het geactiveerd is
Spotify Legend
401 Views
1 replies
0 likes
