Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 40900 Views
- 20 replies
- 1 likes
- 40900 Views
- 20 replies
- 1 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 5205 Views
- 23 replies
- 2 likes
- 5205 Views
- 23 replies
- 2 likes
ININAL STUDENT DISCOUNT
yesterday i tried to get student discount and i wrote my ininal cart to get money from there and my bank approved it but next page that spotify showed me is about collage student but i am high school student so i closed the page but i opened my inina...
- yesterday i tried to get student discount and i wrote my ininal cart to get money from there and my bank approved it but next page that spotify showed me is about collage student but i am high school...
-
-
- Spotify Star
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
Monthly subscription
I terminated my monthly subscription before the next payment was due. I now want to return. If I re activate my subscription will my next payment be next month.
- I terminated my monthly subscription before the next payment was due. I now want to return. If I re activate my subscription will my next payment be next month.
-
-
- Spotify Star
- 97 Views
- 1 replies
- 0 likes
- 97 Views
- 1 replies
- 0 likes
Student dicount
Hi!Can you help me, I tried to get the student discount on Spotify Premium but then I noticed that my school is not valid for the discount and I could not have it. However, my account was still charged with the first month's payment? How is this poss...
- Hi! Can you help me, I tried to get the student discount on Spotify Premium but then I noticed that my school is not valid for the discount and I could not have it. However, my account was still cha...
-
-
- Spotify Star
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
Scammed?
I just went to get months off my clicking student. I gave them my card information and it says I'm not accepted so I went back and it's all fine. Little did I know they charged me $4.99 even though I didn't process??? I want my money back!!!
- I just went to get months off my clicking student. I gave them my card information and it says I'm not accepted so I went back and it's all fine. Little did I know they charged me $4.99 even though I...
-
-
- Spotify Star
- 104 Views
- 1 replies
- 0 likes
- 104 Views
- 1 replies
- 0 likes
Overcharged
Why was my paymaya credit card charged two 65 pesos(first when the page was reloaded and second is proceeding to verification) while I am still not eligible(still waiting for confirmation) for student discount?
- Why was my paymaya credit card charged two 65 pesos(first when the page was reloaded and second is proceeding to verification) while I am still not eligible(still waiting for confirmation) for studen...
-
-
- Spotify Star
- 100 Views
- 1 replies
- 0 likes
- 100 Views
- 1 replies
- 0 likes
Cancelled membership
I cancel my membership because i just found out they charge me and i put dont renew.Im i still going to get the money back?
- I cancel my membership because i just found out they charge me and i put dont renew. Im i still going to get the money back?
-
-
- Community Legend
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
Cancelled membership
Hello I cancelled my membership and still got charged, how can I fix this???
- Hello I cancelled my membership and still got charged, how can I fix this???
-
-
- Spotify Star
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
Solved!! How Do I Move from 1 Family plan to Another?
I've had a plan for years at my job under a family account there. I'm no longer at that job.. My wife just started a family account.. how can I migrate my current premium family account from my work's family account to my wife's?
- I've had a plan for years at my job under a family account there. I'm no longer at that job.. My wife just started a family account.. how can I migrate my current premium family account from my work'...
-
-
- Community Legend
- 6944 Views
- 1 replies
- 0 likes
- 6944 Views
- 1 replies
- 0 likes
Solved!! Premium for Family
I´ve started living with a friend of college a couple of weeks ago, so we started Premium for Family, he invited me, but when I try to accept it, Spotify says that I can't join the family group because I've already joined two other groups in less tha...
- I´ve started living with a friend of college a couple of weeks ago, so we started Premium for Family, he invited me, but when I try to accept it, Spotify says that I can't join the family group becau...
-
-
- Community Legend
- 251 Views
- 1 replies
- 1 likes
- 251 Views
- 1 replies
- 1 likes
No puedo pasar canciones y tengo premium
He cambiado a premium y no puedo pasar ni retroceder canciones, me dice que debo tener cuenta premium, pero igual puedo escoger la canción que quiero y no tengo comerciales. Me gustaría saber cual es el problema
- He cambiado a premium y no puedo pasar ni retroceder canciones, me dice que debo tener cuenta premium, pero igual puedo escoger la canción que quiero y no tengo comerciales. Me gustaría saber cual es...
-
- 129 Views
- 0 replies
- 0 likes
- 129 Views
- 0 replies
- 0 likes
Trying to update my premium account but it's not working I have a chip in my card does it work
Trying to update my premium account but it's not working I have a chip in my card
- Trying to update my premium account but it's not working I have a chip in my card
-
- 101 Views
- 0 replies
- 0 likes
- 101 Views
- 0 replies
- 0 likes
Solved!! Listening on Multiple Devices
Is there an option to pay more in order to listen to spotify on two devices at once? Or would I have to pay for family premium?
- Is there an option to pay more in order to listen to spotify on two devices at once? Or would I have to pay for family premium?
-
-
- Community Legend
- 312 Views
- 1 replies
- 0 likes
- 312 Views
- 1 replies
- 0 likes
Self cancelling subscription??
I've subscribed to Spotify to test out the 30 day free trial through Boku and it keeps cancelling itself? Ive tried a few times and almost immediately after it is confirmed, I get a text message telling me it has been cancelled. Why is this happening...
- I've subscribed to Spotify to test out the 30 day free trial through Boku and it keeps cancelling itself? Ive tried a few times and almost immediately after it is confirmed, I get a text message tell...
-
- 96 Views
- 0 replies
- 0 likes
- 96 Views
- 0 replies
- 0 likes
NORMAL PREMIUM TO FAMILY PREMIUM
Hello, I was wondering about the process of upgrading from premium to the family subscription. I have just been charged (normal premium) for this current month's and i am thinking of changing it to a family one. However, when i change it, do i have t...
- Hello, I was wondering about the process of upgrading from premium to the family subscription. I have just been charged (normal premium) for this current month's and i am thinking of c...
-
-
- Community Legend
- 237 Views
- 3 replies
- 0 likes
- 237 Views
- 3 replies
- 0 likes
Payment problem
Hello, I'm trying to get the premium account but I can't finalize the payment using my credit card. I received a massage saying there was a problem with the credit card system but I already contacted the credit card and they said that no payment atte...
- Hello, I'm trying to get the premium account but I can't finalize the payment using my credit card. I received a massage saying there was a problem with the credit card system but I already contacted...
-
-
- Newbie
- 257 Views
- 1 replies
- 1 likes
- 257 Views
- 1 replies
- 1 likes
Superuser Contribution Problem with subscription
Hello I have Premium since 2016 and this month I've received your mail telling me that can't charge the quote.I us paypal and it is ok with other aplications. What can I do ?
- Hello I have Premium since 2016 and this month I've received your mail telling me that can't charge the quote. I us paypal and it is ok with other aplications. What can I do ?
-
-
- Not applicable
- 251 Views
- 4 replies
- 0 likes
- 251 Views
- 4 replies
- 0 likes
Student
I bought the subscription of student, I still don't have the premium
- I bought the subscription of student, I still don't have the premium
-
-
- Casual Listener
- 186 Views
- 2 replies
- 0 likes
- 186 Views
- 2 replies
- 0 likes
Went from premium to free
I just made a Premium for Family group with 5 members. I still have my account (the admin account) but another member suddenly had his membership downgraded from premium to free. Now he has almost no possibilities with regards to playing music. What ...
- I just made a Premium for Family group with 5 members. I still have my account (the admin account) but another member suddenly had his membership downgraded from premium to free. Now he has almost no...
-
- 111 Views
- 0 replies
- 0 likes
- 111 Views
- 0 replies
- 0 likes
Problemas
Mi cuenta es Premium, pero no puedo regresar canciones ni saltar las canciones que yo quiera¿por que?
- Mi cuenta es Premium, pero no puedo regresar canciones ni saltar las canciones que yo quiera ¿por que?
-
-
- Spotify Star
- 139 Views
- 1 replies
- 0 likes
- 139 Views
- 1 replies
- 0 likes
Paguei, mas o Premium ainda não foi liberado.
Efetuei o pagamento através do Cartão de Crédito dia 27/07. No entanto, até hoje (dia 03/09) o Premium está bloqueado e, mesmo tentando reiniciar o Spotify pelo celular e/ou computador, o desbloqueio não é efetuado. Além disso, no meu histórico de re...
- Efetuei o pagamento através do Cartão de Crédito dia 27/07. No entanto, até hoje (dia 03/09) o Premium está bloqueado e, mesmo tentando reiniciar o Spotify pelo celular e/ou computador, o desbloqueio...
-
-
- Spotify Star
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes