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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48214 Views
  • 18 replies
  • 4 likes
  • 48214 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 29967 Views
  • 19 replies
  • 2 likes
  • 29967 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20915 Views
  • 6 replies
  • 1 likes
  • 20915 Views
  • 6 replies
  • 1 likes

Payed and didn’t receive confirmation email

PlanFreeCountryBrazilDeviceiPhone 6s, PCOperating SystemiOS 13.7, Windows 10 Hello, Yesterday (september 8th) I payed for a 12 months premium subscription by boleto and didn’t receive any confirmation email yet. I already looked in the email trash bi...

  • Visitor
  • Plan Free Country Brazil Device iPhone 6s, PC Operating System iOS 13.7, Windows 10   Hello,   Yesterday (september 8th) I payed for a 12 months premium subscription by boleto ...
  • Robert_W
  • Community Legend
  • 329 Views
  • 1 replies
  • 1 likes
  • 329 Views
  • 1 replies
  • 1 likes

Payment cancel

A premium renewal has been made for this month. I request a payment cancellation and a refund. Device(iPhone x, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • A premium renewal has been made for this month. I request a payment cancellation and a refund.       Device (iPhone x, Macbook Pro late 2016) Operating System (iOS 10, Android&n...
  • Billy-J
  • Spotify Star
  • 162 Views
  • 1 replies
  • 1 likes
  • 162 Views
  • 1 replies
  • 1 likes

Solved!! Changing billing date

PlanPremium DuoCountryCountryDeviceDesktop PC + Sony Xperia XZ1Operating SystemWindows 10 + Android 9 My Question or IssueI'd like to push my renewal date to a more comfortable time frame. Is there a way to change billing date (literally push it 3-4 ...

  • Visitor
  • Plan Premium Duo Country Country Device Desktop PC + Sony Xperia XZ1 Operating System Windows 10 + Android 9   My Question or Issue I'd like to push my renewal date to a more comfortab...
  • Billy-J
  • Spotify Star
  • 219 Views
  • 1 replies
  • 1 likes
  • 219 Views
  • 1 replies
  • 1 likes

Solved!! How do I change my debit card info?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Robert_W
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Created a playlist on Spotify free and then upgraded to Premium. Should my playlist still exist?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • TreyAnastasio
  • Spotify Star
  • 171 Views
  • 3 replies
  • 0 likes
  • 171 Views
  • 3 replies
  • 0 likes

Can't change payment method to a different Visa

Plan PremiumCountry United Kingdom Device any I got a new card from the bank and would like to use it for my Spotify subscription. When I go to Account Overview/Your plan/Payment/Update, the only options I get are PayPal or Mobile. Why can't I just p...

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  • Regular
  • Plan Premium Country United Kingdom   Device any   I got a new card from the bank and would like to use it for my Spotify subscription. When I go to Account Overview/Your plan/Pay...
  • marita_laxa
  • Newbie
  • 220 Views
  • 2 replies
  • 0 likes
  • 220 Views
  • 2 replies
  • 0 likes

get sleepy premium

lNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,...

  • Visitor
  • lNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Billy-J
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

I want a refund for my subscription

PlanFree/PremiumCountryUkraineDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) My Question or IssueI didn't have time to change my premium subscription to student subscription. And i paid $ 5 instead of $ 2.99. Although I was not going to do...

  • Visitor
  •   Plan Free/Premium Country Ukraine Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)     My Question or Issue I didn't have time to change my premium subscription t...
  • Billy-J
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • refund
  • 167 Views
  • 1 replies
  • 0 likes

Can't Upgrade from Premium to Family

PremiumSouth Africa MacBook Pro & Android Good morning, I'm trying to upgrade my Premium account to Family but receive the following error:"Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you ...

  • Casual Listener
  • Premium South Africa   MacBook Pro & Android   Good morning,   I'm trying to upgrade my Premium account to Family but receive the following error: "Unable to change plans. ...
  • YetiSA
  • Casual Listener
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Spotify Premium Duo: cannot connect second account

PlanSpotify Premium DuoCountryHungary (moved from Serbia) My Question or IssueI just subscribed to a Spotify Premium Duo plan and wanted to pay with my PayPal account which is still registered in Serbia, even dough I live in Hungary now, together wit...

  • Visitor
  • Plan Spotify Premium Duo Country Hungary (moved from Serbia)   My Question or Issue I just subscribed to a Spotify Premium Duo plan and wanted to pay with my PayPal account which is s...
  • Maxim
  • Spotify Star
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

I recently recieved a spotify gift card in the mail via amazon and it won't work!

I'm currently trying to redeem a gift card i purchased last night via amazon that just arrived today. I'm trying to redeem a $99 gift card for a premium account for myself (no other special promotions or anything like that) I've tried redeeming it on...

  • Visitor
  • I'm currently trying to redeem a gift card i purchased last night via amazon that just arrived today.   I'm trying to redeem a $99 gift card for a premium account for myself (no other special ...
  • Robert_W
  • Community Legend
  • 607 Views
  • 8 replies
  • 1 likes
  • 607 Views
  • 8 replies
  • 1 likes

Superuser Contribution I cannot pay with my bank card

PlanPremium for StudentsCountry Turkey DeviceiPhone 6Operating SystemiOS 12 My Question or IssueWhen I enter my bank card for my payment information, it does not accept my card. I am getting a warning that the payment could not be made. I have money ...

  • Visitor
  • Plan Premium for Students Country Turkey   Device iPhone 6 Operating System iOS 12   My Question or Issue When I enter my bank card for my payment information, it does not accept ...
  • Ivan
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Do non Premium Accounts get paid for streams?

I'm a verified artist with spotify and I used distrokid as a distributer. My artist account is using a free plan since a month. Will I still receive payments or do I have to change the plan to premium in order to get paid?Couldn't find anything on th...

  • Visitor
  • I'm a verified artist with spotify and I used distrokid as a distributer. My artist account is using a free plan since a month. Will I still receive payments or do I have to change the plan to premiu...
  • Billy-J
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Gift Card (PH)

PlanPremiumCountryPhilippines My Question or IssueHi! I would like to purchase a gift card for my friend here in the Philippines. Is there a legit seller of gift cards here in our country? If none, what option can you suggest? I will be giving it as ...

  • Visitor
  •   Plan Premium Country Philippines     My Question or Issue Hi!   I would like to purchase a gift card for my friend here in the Philippines. Is there a legit seller of ...
  • Billy-J
  • Spotify Star
  • 6532 Views
  • 1 replies
  • 0 likes
  • 6532 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cant subscribe to Spotify premium plan?

i subscribed to Spotify premium using my credit card, and the card will be expired at 5/2024. but recently I got emails saying that I need to update my method payment. and i did, i use the same card but i cant it says that "There is an error. Please ...

  • Visitor
  • i subscribed to Spotify premium using my credit card, and the card will be expired at 5/2024. but recently I got emails saying that I need to update my method payment. and i did, i use the same card ...
  • Ivan
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Nest Promo - No Confirmation

PlanPremiumCountryUK My Question or IssueSigned up for the Nest, I have had no confirmation e-mail at all in 24 hours. Have checked spam and still nothing.Going to this link https://www.spotify.com/uk/claim-google/register/It says Thank you so much! ...

  • Casual Listener
  • Plan Premium Country UK   My Question or Issue Signed up for the Nest, I have had no confirmation e-mail at all in 24 hours. Have checked spam and still nothing. Going to this link h...
  • jake97
  • Casual Listener
  • 626 Views
  • 7 replies
  • 1 likes
  • 626 Views
  • 7 replies
  • 1 likes

Solved!! I meet the criteria, why am I not getting an email nor link for the Google Nest Mini?

PlanPremium FamilyCountryUKMy Question or Issue Noted a friend had claimed theirs, and as I'm the family manager, I came to claim my Nest mini. However, there is no option for me to do this. I have not had an email and there's no link on the page for...

  • Casual Listener
  • Plan Premium Family Country UK My Question or Issue   Noted a friend had claimed theirs, and as I'm the family manager, I came to claim my Nest mini. However, there is no option for me to ...
  • LeonS27
  • Casual Listener
  • 871 Views
  • 6 replies
  • 0 likes
  • 871 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium trial refuses to work.

This is a new account I had to make, and I'm wishing to use premium for the 2 months and put my card in for later months as payment. The issue, however, is that I always get an error message. All my info. is correct, my card is not canceled, I have s...

  • Casual Listener
  • This is a new account I had to make, and I'm wishing to use premium for the 2 months and put my card in for later months as payment. The issue, however, is that I always get an error message. All my ...
  • ChadB
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Subscription cancellation

PlanPremiumCountryUkDeviceiPhone Operating SystemiOS 10 My Question or IssueI need to cancel my subscription but am unable to access the account with the subscription (it’s not this account). Can someone please help? Thanks

  • Casual Listener
  • Plan Premium Country Uk Device iPhone  Operating System iOS 10   My Question or Issue I need to cancel my subscription but am unable to access the account with the subscription (i...
  • Robert_W
  • Community Legend
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

I have Premium for students but Spotify is charging me 9,99€/month

PlanStudent/PremiumCountry My Question or IssueSpotify has been charging me twice 9,99€ instead of 4,99€ per month whereas I have a student discount (verified!). How can I fix this ?

  • Visitor
  •   Plan Student/Premium Country   My Question or Issue Spotify has been charging me twice 9,99€ instead of 4,99€ per month whereas I have a student discount (verified!). How can I fix ...
  • Robert_W
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

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