Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanFreeCountryBrazilDeviceiPhone 6s, PCOperating SystemiOS 13.7, Windows 10 Hello, Yesterday (september 8th) I payed for a 12 months premium subscription by boleto and didn’t receive any confirmation email yet. I already looked in the email trash bi...
A premium renewal has been made for this month. I request a payment cancellation and a refund. Device(iPhone x, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremium DuoCountryCountryDeviceDesktop PC + Sony Xperia XZ1Operating SystemWindows 10 + Android 9 My Question or IssueI'd like to push my renewal date to a more comfortable time frame. Is there a way to change billing date (literally push it 3-4 ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan PremiumCountry United Kingdom Device any I got a new card from the bank and would like to use it for my Spotify subscription. When I go to Account Overview/Your plan/Payment/Update, the only options I get are PayPal or Mobile. Why can't I just p...
lNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,...
PlanFree/PremiumCountryUkraineDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) My Question or IssueI didn't have time to change my premium subscription to student subscription. And i paid $ 5 instead of $ 2.99. Although I was not going to do...
PremiumSouth Africa MacBook Pro & Android Good morning, I'm trying to upgrade my Premium account to Family but receive the following error:"Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you ...
PlanSpotify Premium DuoCountryHungary (moved from Serbia) My Question or IssueI just subscribed to a Spotify Premium Duo plan and wanted to pay with my PayPal account which is still registered in Serbia, even dough I live in Hungary now, together wit...
I'm currently trying to redeem a gift card i purchased last night via amazon that just arrived today. I'm trying to redeem a $99 gift card for a premium account for myself (no other special promotions or anything like that) I've tried redeeming it on...
PlanPremium for StudentsCountry Turkey DeviceiPhone 6Operating SystemiOS 12 My Question or IssueWhen I enter my bank card for my payment information, it does not accept my card. I am getting a warning that the payment could not be made. I have money ...
I'm a verified artist with spotify and I used distrokid as a distributer. My artist account is using a free plan since a month. Will I still receive payments or do I have to change the plan to premium in order to get paid?Couldn't find anything on th...
PlanPremiumCountryPhilippines My Question or IssueHi! I would like to purchase a gift card for my friend here in the Philippines. Is there a legit seller of gift cards here in our country? If none, what option can you suggest? I will be giving it as ...
i subscribed to Spotify premium using my credit card, and the card will be expired at 5/2024. but recently I got emails saying that I need to update my method payment. and i did, i use the same card but i cant it says that "There is an error. Please ...
PlanPremiumCountryUK My Question or IssueSigned up for the Nest, I have had no confirmation e-mail at all in 24 hours. Have checked spam and still nothing.Going to this link https://www.spotify.com/uk/claim-google/register/It says Thank you so much! ...
PlanPremium FamilyCountryUKMy Question or Issue Noted a friend had claimed theirs, and as I'm the family manager, I came to claim my Nest mini. However, there is no option for me to do this. I have not had an email and there's no link on the page for...
This is a new account I had to make, and I'm wishing to use premium for the 2 months and put my card in for later months as payment. The issue, however, is that I always get an error message. All my info. is correct, my card is not canceled, I have s...
PlanPremiumCountryUkDeviceiPhone Operating SystemiOS 10 My Question or IssueI need to cancel my subscription but am unable to access the account with the subscription (it’s not this account). Can someone please help? Thanks
PlanStudent/PremiumCountry My Question or IssueSpotify has been charging me twice 9,99€ instead of 4,99€ per month whereas I have a student discount (verified!). How can I fix this ?
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