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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5110 Views
  • 23 replies
  • 2 likes
  • 5110 Views
  • 23 replies
  • 2 likes

Premium account not letting my skip songs

I have paid for my premium and now my Spotify is saying I need to sign up for premium and it won't let me skip songs. Anyone else have issues with this?

  • Newbie
  • I have paid for my premium and now my Spotify is saying I need to sign up for premium and it won't let me skip songs. Anyone else have issues with this?
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Multiple accounts and payments issue

I Am paying for peri in each month but my account has been on the free setting now for several months. I cancelled my Payment via pay pal, however money is still coming out of my bank. I think I may possibly be registered for more than one Spotify ac...

  • Visitor
  • I Am paying for peri in each month but my account has been on the free setting now for several months. I cancelled my Payment via pay pal, however money is still coming out of my bank. I think I may ...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

Solved!! What have you become Spotify?

My complaint become something stronger and different than the original. Please see my actual problem here in case if you are interested in: https://community.spotify.com/t5/Subscriptions/Can-t-pay-via-credit-card/m-p/1906788#M26640 I am a Spotify mem...

  • Casual Listener
  • My complaint become something stronger and different than the original. Please see my actual problem here in case if you are interested in:   https://community.spotify.com/t5/Subscriptions/Can...
  • Maxim
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Discount Family Subscriptions!

Hi I have signed for a Family Account and my daughter has an existing premium account. 1. How does she accept my invitation and keep her existing playlist.2. How does she cancel her premium account and still keep / transfer her playlist on the Family...

  • Newbie
  • Hi   I have signed for a Family Account and my daughter has an existing premium account. 1. How does she accept my invitation and keep her existing playlist. 2. How does she cancel her premiu...
  • 93 Views
  • 0 replies
  • 0 likes
  • 93 Views
  • 0 replies
  • 0 likes

Solved!! Premium for Students

I've tried several times over the last couple months to sign up for the student premium, but it keeps saying it couldn't verify that I'm a student, even though my college popped up as an option. All my information is correct, so why is it saying it c...

  • Casual Listener
  • I've tried several times over the last couple months to sign up for the student premium, but it keeps saying it couldn't verify that I'm a student, even though my college popped up as an option. All ...
  • Noelle_Deane
  • Casual Listener
  • 282 Views
  • 4 replies
  • 0 likes
  • 282 Views
  • 4 replies
  • 0 likes

Premium not working.

Hello, I got charged for premium today, but premium is no longer working. It worked for half the day and then stopped but the receipts show I've been charged and so does my bank account. Any time I press "get premium" it only offers me family and stu...

  • Casual Listener
  • Hello, I got charged for premium today, but premium is no longer working. It worked for half the day and then stopped but the receipts show I've been charged and so does my bank account. Any time I p...
  • user-removed
  • Not applicable
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged whilst on free trial

I just got my premium account and because you get asked your bank details, they charged me already. No free trial at all.

  • Casual Listener
  • I just got my premium account and because you get asked your bank details, they charged me already. No free trial at all. 
  • irene7
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

Globe Payment Method option No where to be found

Tried to subscribe using 129 PHP as a prepaid method, but when i got to the website, the globe payment isn't there.

  • Casual Listener
  • Tried to subscribe using 129 PHP as a prepaid method, but when i got to the website, the globe payment isn't there.
  • Gobi001
  • Casual Listener
  • 1003 Views
  • 2 replies
  • 0 likes
  • 1003 Views
  • 2 replies
  • 0 likes

Spotify Premium is not working

Hi, I've paid for Spotify Premium for Family and my account type in my Spotify app is "Premium". But I still do not have the functions of a Premium account. Can somebody please help me?

  • Newbie
  • Hi, I've paid for Spotify Premium for Family and my account type in my Spotify app is "Premium". But I still do not have the functions of a Premium account. Can somebody please help me? 😞  &nb...
  • rossi1911
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Can't pay via credit card?

I have received a notification saying that I (and my family members) have been demoted to free account due to a problem with the payment. I thought there may be a problem with my credit card and tried to re-enter my credit card. It was no avail. The ...

  • Casual Listener
  • I have received a notification saying that I (and my family members) have been demoted to free account due to a problem with the payment. I thought there may be a problem with my credit card and trie...
  • taocynv
  • Newbie
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

Spotify e Paypal

Ciao ho sottoscritto un nuovo account spotify ma non riesco a fare l'upgrade a Premium perché non mi prende il pagamento con paypal anche se i soldi sul conto ci sono

  • Newbie
  • Ciao ho sottoscritto un nuovo account spotify ma non riesco a fare l'upgrade a Premium perché non mi prende il pagamento con paypal anche se i soldi sul conto ci sono 
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Superuser Contribution Switch from normal premium to student premium

Am I going to be charged both for both of these? Or will I be changed to the student discount? (Go from 10 dollar payments to 5)

  • Newbie
  • Am I going to be charged both for both of these? Or will I be changed to the student discount? (Go from 10 dollar payments to 5)
  • Aimee_T
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo suscribirme a premium

Hola, quiero acceder a la suscripción premium pero cada vez que pongo los datos de mí tarjeta de crédito me dice que no puede en ese momento, ayuda!

  • Newbie
  • Hola, quiero acceder a la suscripción premium pero cada vez que pongo los datos de mí tarjeta de crédito me dice que no puede en ese momento, ayuda!
  • Aimee_T
  • Roadie
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

Pagué por medio en efectivo en una sucursal de socios (Oxxo) y no e recibido mi premium, efectúe el pago antes de vencer.

  • Newbie
  • Pagué por medio en efectivo en una sucursal de socios (Oxxo) y no e recibido mi premium, efectúe el pago antes de vencer.
  • Aimee_T
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution charged multiple times

Hello, on my bank statement it shows 8 pending charges to my account from spotify. why is this happening? I just upgraded to premium today using the student discount.Please help.Thanks.

  • Newbie
  • Hello, on my bank statement it shows 8 pending charges to my account from spotify. why is this happening? I just upgraded to premium today using the student discount. Please help. Thanks.
  • Aimee_T
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Premium

Mi suscripción premium fue renovada, sin embargo no me permite reproducir canciones como tal, no me permite desactivar el aleatorio, etc.

  • Newbie
  • Mi suscripción premium fue renovada, sin embargo no me permite reproducir canciones como tal, no me permite desactivar el aleatorio, etc.
  • Aimee_T
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing from student account to family account

I currently have a student family account and my family got a family plan. I am trying to cancel my student subscription for the family account, but I am not sure how to. I really do not want to keep paying for my account when I no longer need to. Th...

  • Newbie
  • I currently have a student family account and my family got a family plan. I am trying to cancel my student subscription for the family account, but I am not sure how to. I really do not want to keep...
  • Aimee_T
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium universitario

Hola!tengo spotify premium hace tiempo pero hoy me enteré que puedo acceder al premium universitario. Como puedo modificar de premium normal a premium universitario sin tener que cancelar mi suscripcion actual? gracias!

  • Newbie
  • Hola! tengo spotify premium hace tiempo pero hoy me enteré que puedo acceder al premium universitario. Como puedo modificar de premium normal a premium universitario sin tener que cancelar mi s...
  • Aimee_T
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Charged 5 times

So while trying to confirm that I am a student I had some issues and had to restart the subscribtion proccess 5 times and I got charged all those 5 times (even tough it said it wouldn't) 4 of those payments are just reserved on my card(I can't access...

  • Newbie
  • So while trying to confirm that I am a student I had some issues and had to restart the subscribtion proccess 5 times and I got charged all those 5 times (even tough it said it wouldn't) 4 of those p...
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium payments

Hi my name is Jose Gutierrez. I'm trying to update my payment information because I lost my old credit card and it won't let me do it. I know that my current credit card is fine. What should I do?

  • Casual Listener
  • Hi my name is Jose Gutierrez. I'm trying to update my payment information because I lost my old credit card and it won't let me do it. I know that my current credit card is fine. What should I do?
  • jgutierrez29
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes