Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
i have noticed im being charged £9.99 for premium and also £14.99 how can i stop this. i want to keep the family £14.99
Hi,I want to cancel my family plan and return my plan to premium.When I access this link to make the change (https://www.spotify.com/br/account/subscription/) I receive a error message saying that something went wrong.I have been trying this for the ...
Toda vez q eu insiro meus dados ele fica num loanding infinito e nao sai para q eu poossa concluir a translaçao mas quando eu troco para o boleto o londin acaba e ja aparece as opçoes para eu escolher me ajudem ai
I am already pay my premium subscription at 29 June, for 1 month, but then yasterday later i check my spotify, it notify me that the subscription payment is failed, but i am already recive the receipt from previous payment. why it happend? it's not e...
Hello,I have renewed my subscription thrice (inadvertently) for a student discount for I needed to add the transcript of my grades in PDF, in which I have done via .PNG format, however, this caused Spotify to withdraw the annual payment thrice from m...
Wife's account payment linked to Spotify partner "Base" - how to disconnect? My wife started out on spotify premium using a cell phone plan from the Belgian operator "Base" which included spotify. The plan is now changed to a cheaper one and we have ...
Mijn spotify premium abonnement liep na het verzilveren van mijn giftcards tot 28-3-2018. Later zag ik een aanbieding van 3 maanden spotify premium en headspace voor 9,99 euro en daarna voor 14.99 euro/mnd....maar nu loopt mijn abonnement ineens maar...
Hi! I have seen a special offer, 0.99 turkish lira for 3 months and paid for it. I can see the payment on my bank account. However now, after almost 1 month, my premium subscription has not been started.Please can you help me?
Hi im having an issue with my account . My debit card usually will be charged on the 1st of every month to renew my spotify premium. However, this month my card was declined and i received an email saying error upon charging the subscription fee. I w...
I got the Promo with the primeum for 9 cent for 3 months but i still get adds?And no offline mode.Please Help
¿Como puedo corregir esto?
I am an Aussie living in Canada and I am trying to update my account details so that I have a Canadian card attached but it is telling me that the country I have listed (Canada) isn't part of the Spotify community???? It wont let me update my card de...
I'm just wondering, can a family member who is outside the U.K (Canada) would be able to use my Spotify premium account?
So about two and a half weeks ago I got spotty and it said I could get three months of premium for $0.99 a month but there was a problem with my payment so I bypassed it and now it completely kicked me off premium and it says it's $9.99 a month now l...
Hello Spotify, I received an email offer of 3 months Premium for $0.99 CAD, which I signed up for on June 26. There is a receipt in my inbox verifying the charge and the subscription. This has not activated on my account and I am still on Spotify fre...
Hi Spotify team. I have subscribed free trial and now I would like to purchase it directly and totally use the premium feature. I really need it as soon as possible. Thank you.
sin él podido Realizar mi pago! y Corto ayerCuanto seria el interes Que génera o como Funciona?
Me uní a un plan familiar y ya confirme la cuenta con el codigo pero cuando me logueo no me sale premium ayudaa
Leyó tenía spofity premium y me enviaron un correo para que activará mi cuenta pero no lo hice porque no lo había visto y me cambiaron a spofity gratis y ahora que quiero el premium ya que yo no soy el titular pongo la dirección correcta que ya había...
We have had Spotify Premium Family for a while and it worked fine. A week or so ago it stoped working, and every time we log into Spotify it says we are on the free service. Our bank account has been charged, so I know we are still paying for it. How...