Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
When i want to upgrade to premium, i get a message saying that i m already member of a family account which i don't know of. How can i find out who is owner of this family account?
I can't find something about that and i need help fast... want to listen music
I tried signing up for premium to take advantage of the $0.99 for 3 months offer but it keeps telling me I have an invalid postal code. I tried again today but now it's telling me the offer is invalid. Any suggestions?Thanks!
Hi, I signed up for the P129 for 3 months of Premium promo from Spotify Philippines on May 31 but now I've went back to Spotify Free. Any clarifications would be of great help, thanks!
App says I haven't bought premium (which is not true). I also logged in to the spotify website and there it says also that I don't have premium. Premium has worked fine with monthly credit card payments so far several years. I haven't done any change...
Hello, I hab ethe following Problems, i created a Spotify Family Accoujnt few months back which had no real problems during that time, until last week, when my girlfriend somehow got deleted from my Spotify Family account and she can't join it again,...
I signed up for spotify family for 13.99Turkish Lira per month, and I still see the same amount as what I subscribed for. However, when I just looked into my receipts, I saw that I have been charged 20.99 for the last few months and the upcoming rece...
Hi, me and my friend tried to subscribe for spotify premium. We used the app in my laptop, so I logged in first and tried to subscribe for premium then the reference number for payment was given. Then I logged out my account in the spotify app in my ...
Hi, I would like to know if there is any forecast for the sale of gift cards in Brazil, by God.Thank you and success!
I have tried to Change my account country several times and followed the steps on the official Spotify Help Page. After I submit my new credit card information I am pushed to a Family plan landing page which I do not want to sign up for. When I go ba...
I have been charged $9.99 twice now, once on May 25th and once on June 26th. I never bought premium so, I don't know why I'm being charged. Is there anyway you can help me find out why I am being charged and refund my money?
For almost 2 weeks now me and my girlfriend have been trying to pay for the spotify for premium for family and we keep getting the error oops your card or payment provider is having a bad day. Dont Don't worry no money has been charged. Try again lat...
Hi,I´m trying to get rid of my Premium account, but it seems impossible.If I check the account from my iPhone, it says I have Premium, but I can´t terminate it through phone. If I go to my Account info with my laptop, it says I´m using Free version. ...
My credit card information must be updated or my Spotify count will be terminated. The problem is every time I try to update my payment, there is a glitch where Spotify thinks I'm still a student. It only offers me the student subscription under the ...
Upon opening the app for the first time, a pop-up window asked me if I wanted to try the free trial, I assumed it was another thing I had to accept before playing a song. So I clicked yes. Now I only have 7 days to listen test out Spotify instead of ...
Ich habe meinem Mann bei Spotify Family eine email geschickt aber leider kam bis heute nichts an und Manuell bzw als Link kann ich nichts verschicken da diese Option nicht zur verfügung steht
I need help for the last two months ever since I signed up for family from regular Spotify I have been charged the 9.99 and the 14.99 when I check my receipt history and subscriptions it shows I'm only setup for family and that I have only paid 14.99...
Bom dia , Estou tetando fazer um pagamento para assinar o premium do spotfy familia. Porem a compra esta sendo recusada. Ja liguei para o meu banco e eles disseram que meu cartao esta normal, que nao tem nenhum problema. O limite do meu cartao é 200 ...
Hey there.I payed twice for my premium member ship. Once a few days ago for July and the second one was a day later because i updated my profile so i could use my student discount. The first time i payed 9.99€, payment after 4.99€. Can you refund me ...
I accidently paid for the premium $10 a month and I cancelled it right after but I just wanted to make sure that no money is being charged from the card