Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 143777 Views
- 99 replies
- 12 likes
- 143777 Views
- 99 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16743 Views
- 27 replies
- 4 likes
- 16743 Views
- 27 replies
- 4 likes
Charged Multiple Times for a Month
I was charged 4 times for Premium when I signed up today, what should I do?
- I was charged 4 times for Premium when I signed up today, what should I do?
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- Music Fan
- 173 Views
- 1 replies
- 1 likes
- 173 Views
- 1 replies
- 1 likes
Spotify saying my subscription payment failed
Spotify keeps notifying me that my subscription payment failed even though the payment went through on my card. I have the order ID number from the transaction as well as my online bank statement and will upload both.
- Spotify keeps notifying me that my subscription payment failed even though the payment went through on my card. I have the order ID number from the transaction as well as my online bank statement and...
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- 127 Views
- 0 replies
- 0 likes
- 127 Views
- 0 replies
- 0 likes
student discount
hello, my account does not want to apply the student discount, can you help me with this problem?
- hello, my account does not want to apply the student discount, can you help me with this problem?
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- Not applicable
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Superuser Contribution Premium subscription not working
Hi. I paid for premium subscription this morning using the fund transfer feature of my bank. Bank did notify that transfer was successful but Spotify did not upgrade to premium. I already used the same mode of payment last month but then it worked we...
- Hi. I paid for premium subscription this morning using the fund transfer feature of my bank. Bank did notify that transfer was successful but Spotify did not upgrade to premium. I already used the sa...
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- Casual Listener
- 260 Views
- 2 replies
- 0 likes
- 260 Views
- 2 replies
- 0 likes
Superuser Contribution Premium subscription
I’ve been trying for days to renew my subscription but it’s denying my card everytime. I called the bank and there’s nothing wrong w the card. It doesn’t work no matter how many times I refresh the page or log out and log back on.
- I’ve been trying for days to renew my subscription but it’s denying my card everytime. I called the bank and there’s nothing wrong w the card. It doesn’t work no matter how many times I refresh the p...
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- Community Legend
- 283 Views
- 3 replies
- 0 likes
- 283 Views
- 3 replies
- 0 likes
Superuser Contribution Double charges
I continuously keep getting charged twice each month. I have searched for weeks to try to find a solution but the lack of customer support is disappointing. I had a similar issue with Netflix, and they were able to resolve the issue within minutes.
- I continuously keep getting charged twice each month. I have searched for weeks to try to find a solution but the lack of customer support is disappointing. I had a similar issue with Netflix, and th...
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- Roadie
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Charged twice
I just realized that I've been being charged twice for several months now. How do I get customer service to resolve this problem? Thank you!
- I just realized that I've been being charged twice for several months now. How do I get customer service to resolve this problem? Thank you!
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- Roadie
- 400 Views
- 1 replies
- 0 likes
- 400 Views
- 1 replies
- 0 likes
Payment
Hi, I want to change my pay method but my new subscription started yesterday. The money is not yet been debited. Will it be debited from my old bank account or my new?
- Hi, I want to change my pay method but my new subscription started yesterday. The money is not yet been debited. Will it be debited from my old bank account or my new?
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- Newbie
- 140 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes
Please help
Hello. I am trying to subscribe to spotify premium, but i get this message: «This form has expired. Please reload the page and try again.» i have tried reloadi g tve page but tje same message appears, i know that all my bank account details were corr...
- Hello. I am trying to subscribe to spotify premium, but i get this message: «This form has expired. Please reload the page and try again.» i have tried reloadi g tve page but tje same message appears...
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- Community Legend
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Superuser Contribution My Premium Spotify doesn’t work even if I pay for it
I had a subscription to Spotify Premium, money were monthly taken from my account and everything was fine. Then suddenly the adds started again. I didn’t know why. Then I’ve learned that my (particular) credit card expired. I fixed it. The payment we...
- I had a subscription to Spotify Premium, money were monthly taken from my account and everything was fine. Then suddenly the adds started again. I didn’t know why. Then I’ve learned that my (particul...
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- Roadie
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Free Trial Before Premium
It is said on your ads that I will have my "One Month Free Trial" if I will go on Premium so I decided to pay via Express Mobile banking but I am surprised when I saw my subscription which will end on Nov 4, 2017. I did my payment yesterday Oct. 4 20...
- It is said on your ads that I will have my "One Month Free Trial" if I will go on Premium so I decided to pay via Express Mobile banking but I am surprised when I saw my subscription which will end o...
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- 122 Views
- 0 replies
- 0 likes
- 122 Views
- 0 replies
- 0 likes
Superuser Contribution Plan familiar
Buenas tardes. En el plan familiar no se puede escuchar independiente en cada uno de los dispositivos ? Cada vez que suena en uno, en el otro me aparece que está sonando y no me deja usar en diferentes dispositivos
- Buenas tardes. En el plan familiar no se puede escuchar independiente en cada uno de los dispositivos ? Cada vez que suena en uno, en el otro me aparece que está sonando y no me deja usar en diferent...
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- Casual Listener
- 221 Views
- 2 replies
- 0 likes
- 221 Views
- 2 replies
- 0 likes
subscription changed from premuim to family plan
I just got an email telling me my subscription was changed to the $14.99 Family Plan and was charged for that price, I did not change my subscription, I have been premuim for the entire year and I have no need for a family plan, how do I go about get...
- I just got an email telling me my subscription was changed to the $14.99 Family Plan and was charged for that price, I did not change my subscription, I have been premuim for the entire year and I ha...
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- 101 Views
- 0 replies
- 0 likes
- 101 Views
- 0 replies
- 0 likes
Superuser Contribution spotify code
Spotify send me a code so i could login in a family premium, but when i put the code to get the premium, says that the code is not available, someone help me!!
- Spotify send me a code so i could login in a family premium, but when i put the code to get the premium, says that the code is not available, someone help me!!
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- Roadie
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Superuser Contribution código postal
Hola, tengo problemas al intertar suscribirme a premium, al teclear mi codigo postal, la pagina me dice que es incorrecto, como puedo suscribirme?
- Hola, tengo problemas al intertar suscribirme a premium, al teclear mi codigo postal, la pagina me dice que es incorrecto, como puedo suscribirme?
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- Roadie
- 2904 Views
- 3 replies
- 0 likes
- 2904 Views
- 3 replies
- 0 likes
Superuser Contribution subscription
ive just started a free 30 day trial, as i have gone onto my spotify today it says welcome to my free 7 day trial? HELP. i signed up to a 30 day free trial
- ive just started a free 30 day trial, as i have gone onto my spotify today it says welcome to my free 7 day trial? HELP. i signed up to a 30 day free trial
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- Roadie
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
wann wird der betrag abgezogen?
hallo,ich würde gerne wissen wollen, wann der betrag von spotify abgezogen wird? am anfang des monats oder am ende?dankeschön
- hallo, ich würde gerne wissen wollen, wann der betrag von spotify abgezogen wird? am anfang des monats oder am ende? dankeschön
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- Spotify Star
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes
Superuser Contribution No puedo volver a formar parte del mismo plan familiar
Hola, Formé parte de un plan familiar pero en cierto momento me pidió verificar mi cuenta, cosa que no pude hacer por lo que perdí la cuenta premium.para volver a formar parte del plan familiar me mandaron una invitación pero ahora no me deja formar ...
- Hola, Formé parte de un plan familiar pero en cierto momento me pidió verificar mi cuenta, cosa que no pude hacer por lo que perdí la cuenta premium. para volver a formar parte del pl...
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- Roadie
- 249 Views
- 1 replies
- 0 likes
- 249 Views
- 1 replies
- 0 likes
Superuser Contribution paid for premium but didn't get it
hi, I paid for premium student subscription (01.10.2017), my bank account was charged succesfully but still haven't got premium. i've sent validation photos of my student id.
- hi, I paid for premium student subscription (01.10.2017), my bank account was charged succesfully but still haven't got premium. i've sent validation photos of my student id.
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- Roadie
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
Superuser Contribution Remove my debit card
I can't remove my card from my son's account..its not under my email...what can I do?
- I can't remove my card from my son's account..its not under my email...what can I do?
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- Roadie
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes