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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6714 Views
  • 23 replies
  • 2 likes
  • 6714 Views
  • 23 replies
  • 2 likes

Superuser Contribution Changing from student account to family account

I currently have a student family account and my family got a family plan. I am trying to cancel my student subscription for the family account, but I am not sure how to. I really do not want to keep paying for my account when I no longer need to. Th...

  • Newbie
  • I currently have a student family account and my family got a family plan. I am trying to cancel my student subscription for the family account, but I am not sure how to. I really do not want to keep...
  • Aimee_T
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium universitario

Hola!tengo spotify premium hace tiempo pero hoy me enteré que puedo acceder al premium universitario. Como puedo modificar de premium normal a premium universitario sin tener que cancelar mi suscripcion actual? gracias!

  • Newbie
  • Hola! tengo spotify premium hace tiempo pero hoy me enteré que puedo acceder al premium universitario. Como puedo modificar de premium normal a premium universitario sin tener que cancelar mi s...
  • Aimee_T
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Charged 5 times

So while trying to confirm that I am a student I had some issues and had to restart the subscribtion proccess 5 times and I got charged all those 5 times (even tough it said it wouldn't) 4 of those payments are just reserved on my card(I can't access...

  • Newbie
  • So while trying to confirm that I am a student I had some issues and had to restart the subscribtion proccess 5 times and I got charged all those 5 times (even tough it said it wouldn't) 4 of those p...
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium payments

Hi my name is Jose Gutierrez. I'm trying to update my payment information because I lost my old credit card and it won't let me do it. I know that my current credit card is fine. What should I do?

  • Casual Listener
  • Hi my name is Jose Gutierrez. I'm trying to update my payment information because I lost my old credit card and it won't let me do it. I know that my current credit card is fine. What should I do?
  • jgutierrez29
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Charged for premium when I didn't sign up for it

I got a new phone that downloaded the Spotify app when I synced it. I somehow got charged for premium that's pending in my account and I want it taken off!! Both of my devices say may subscription is free. I don't want premium!!!

  • Newbie
  • I got a new phone that downloaded the Spotify app when I synced it. I somehow got charged for premium that's pending in my account and I want it taken off!! Both of my devices say may subscription is...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Superuser Contribution Got charged for regular premium and student premium

I got charged for both regular premium ($9.99) and the student discount premium ($4.99) in the same night. Is there any way I can get a refund for the regular premium?

  • Newbie
  • I got charged for both regular premium ($9.99) and the student discount premium ($4.99) in the same night. Is there any way I can get a refund for the regular premium? 
  • Aimee_T
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution cambio de premium a familiar premium

quiero cambiar a plan familiar pero ayer se hizo el cargo de premium individual.¿Al activar el plan familiar se me hara otro cargo?tendre que esperar hasta el siguiente mes y hacerlo antes de mi fecha de corte?

  • Newbie
  • quiero cambiar a plan familiar pero ayer se hizo el cargo de premium individual. ¿Al activar el plan familiar se me hara otro cargo? tendre que esperar hasta el siguiente mes y hacerlo antes de mi ...
  • Aimee_T
  • Roadie
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium is given me trouble. Debit card won't work.

I want to get premium for students, and my college is listed, but it still wont recognize me as a student. Also, i know everything about my debit card is fine, but it says that my card is having a bad day....

  • Newbie
  • I want to get premium for students, and my college is listed, but it still wont recognize me as a student.  Also, i know everything about my debit card is fine, but it says that my card is havin...
  • Aimee_T
  • Roadie
  • 202 Views
  • 1 replies
  • 1 likes
  • 202 Views
  • 1 replies
  • 1 likes

Superuser Contribution Charged too many times

I have been charged $11 three times within 1 month (July 20-August 27). The contract states it is only around $10 every month. I am being overcharged and I would appreciate a refund. I also did not receive a full 30 day free trial. I was only given 1...

  • Newbie
  • I have been charged $11 three times within 1 month (July 20-August 27). The contract states it is only around $10 every month. I am being overcharged and I would appreciate a refund. I also did not r...
  • Aimee_T
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution When does the premium subscription begin?

If I sign up today (29th) will I only have 3 days up to 31st and then be recharged on the 1st or will my month become 29-29 of each month? Thanks!

  • Newbie
  • If I sign up today (29th) will I only have 3 days up to 31st and then be recharged on the 1st or will my month become 29-29 of each month?   Thanks!
  • Aimee_T
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Something went wrong with payment. Now my account is deactivated..

I had spotify free and upgraded that three months ago to premium. Now something went wrong with my payment without me realizing it.. So after days of trying to log in I found out that my Spotify account is deactivated. How do I pay and get my account...

  • Visitor
  • I had spotify free and upgraded that three months ago to premium. Now something went wrong with my payment without me realizing it.. So after days of trying to log in I found out that my Spotify acco...
  • Aimee_T
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to cancel my premium

I want to cancel my premium because I don't use snotify aanymore , help pls !!!

  • Newbie
  • I want to cancel my premium because I don't use snotify aanymore , help pls !!!
  • Aimee_T
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant pay with paypal

Hey,I need some help regarding payment with paypal.Paypal cancels my payment and asks me to try another payment option. II dont have a student subscription and i my paypal account is registered in the same country as my spotify account.Is there any w...

  • Newbie
  • Hey, I need some help regarding payment with paypal. Paypal cancels my payment and asks me to try another payment option. II dont have a student  subscription and i my paypal account is regist...
  • Lee
  • Spotify
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Affilier compte premium à un autre compte Facebook

Bonjour à tous, j'ai spotify premium affilié à un compte facebbok dont je ne me sers plus et je voudrai affilier un autre compte facebook et garder mes avantages premium. Je précise que mon compte premium est payé via mon opérateur mobile (Bouygues T...

  • Newbie
  • Bonjour à tous, j'ai spotify premium affilié à un compte facebbok dont je ne me sers plus et je voudrai affilier un autre compte facebook et garder mes avantages premium. Je précise que mon compte pr...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Payment not accepted

EDGE OF A BREAKDOWN!! I've been trying for days to update my payment method but all i get is the message of my bank company gaving a bad day.. I've tried 3 different companies now.. And it's been days.. Does Spotify not want the money?? This is the l...

  • Casual Listener
  • EDGE OF A BREAKDOWN!! I've been trying for days to update my payment method but all i get is the message of my bank company gaving a bad day.. I've tried 3 different companies now.. And it's been day...
  • Venure
  • Casual Listener
  • 234 Views
  • 2 replies
  • 1 likes
  • 234 Views
  • 2 replies
  • 1 likes

Alexa Echo Dot in Czech Republic

Hello,has anyone connected Spotify with Alexa Echo out of USA? On Amazon they told me that Spotify doesn´t support my region... so I am looking for the way how to solve this...Thanks for any help

  • Newbie
  • Hello, has anyone connected Spotify with Alexa Echo out of USA?  On Amazon they told me that Spotify doesn´t support my region... so I am looking for the way how to solve this... Thanks for a...
  • Misanera
  • Newbie
  • 2892 Views
  • 1 replies
  • 0 likes
  • 2892 Views
  • 1 replies
  • 0 likes

Assinatura paga porem pausada

O pagamento do meu premium foi efetivado mas a assinatura foi cancelada por não constar o pagamento (que foi feito), já atualizei as informações de pagamento várias vezes mas não adianta, peço que me ajudem a solucionar o problema.

  • Casual Listener
  • O pagamento do meu premium foi efetivado mas a assinatura foi cancelada por não constar o pagamento (que foi feito), já atualizei as informações de pagamento várias vezes mas não adianta, peço que me...
  • Bittencourt
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Probelma com plano premium

Efetuei o pagamento do plano premium, foi autorizado, mas alguns recursos que estão inclusos ainda não estão liberados, oferecendo a opção para eu me tornar um Premium.

  • Newbie
  • Efetuei o pagamento do plano premium, foi autorizado, mas alguns recursos que estão inclusos ainda não estão liberados, oferecendo a opção para eu me tornar um Premium.
  • Bittencourt
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Payment gone 4 times but not able to play music

Hi, I subscribed student offer and paid for premium services unfortunately I could see my payment gone 4 times( 4.99 euros each time) but still not able to play the music . Please repay the amount.i checked with bank and it's confirmed that payment h...

  • Casual Listener
  • Hi, I subscribed student offer and paid for premium services unfortunately I could see my payment gone 4 times( 4.99 euros each time) but still not able to play the music . Please repay the amount.i ...
  • Bittencourt
  • Spotify Star
  • 362 Views
  • 2 replies
  • 0 likes
  • Subscriptions
  • 362 Views
  • 2 replies
  • 0 likes