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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5200 Views
  • 23 replies
  • 2 likes
  • 5200 Views
  • 23 replies
  • 2 likes

Superuser Contribution Im getting charged twice?

My spotify subscrition is $12.99, which gets chaged with my itunes. I have already made sure that it was spotify.But, for the past few months Spotify, US 45 W. 18th Street, New York NYhas also been charging me $9.99I want to cancel one of them but i ...

  • Newbie
  • My spotify subscrition is $12.99, which gets chaged with my itunes. I have already made sure that it was spotify. But, for the past few months   Spotify, US 45 W. 18th Street, New York NY has...
  • SergioDavid
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wont upgrade to premium

Hey guys, i canceled my premium membership because i wanted to make a new account, when i went to upgrade my new account to premium paying through paypal( the same paypal account i used with my canceled account)it would have me go through all of the ...

  • Newbie
  • Hey guys, i canceled my premium membership because i wanted to make a new account, when i went to upgrade my new account to premium paying through paypal( the same paypal account i used with my cance...
  • SergioDavid
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

Hello!My Issue is, that i somehow can't pay Spotify with my PayPal Account. It tells me i need a credit card to finish the transaction (which i don't have). Am i the only one with this problem or is it just impossible to pay with direct debit.

  • Visitor
  • Hello! My Issue is, that i somehow can't pay Spotify with my PayPal Account. It tells me i need a credit card to finish the transaction (which i don't have). Am i the only one with this problem or i...
  • SergioDavid
  • Roadie
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium suddenly not working? (Vodafone customer)

I have had my phone since May and received the free Spotify offer from Vodafone. It was working great but suddenly today it started playing ads and restricting my access. I have no clue why, but my subscription has reverted to a free account.- I have...

  • Newbie
  • I have had my phone since May and received the free Spotify offer from Vodafone. It was working great but suddenly today it started playing ads and restricting my access. I have no clue why, but my s...
  • SergioDavid
  • Roadie
  • 838 Views
  • 1 replies
  • 0 likes
  • 838 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family

I'm trying to had a family member to my account (that lives in the same house as I), but the invitation never arrives at the destinatery email box. Why/ what can be wrong? CheersThomas

  • Newbie
  • I'm trying to had a family member to my account (that lives in the same house as I), but the invitation never arrives at the destinatery email box. Why/ what can be wrong?   Cheers Thomas &n...
  • SergioDavid
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

MODO ALEATÓRIO PAGAMENTO JÁ REALIZADO

Não consigo tirar o modo aleatório das músicas... fica aparecendo uma mensagem dizendo eu posso pular quantas musicas quiser com o premium, como se eu não tivesse feito o pagamento.Já recebi a mensagem de confirmação de pagamento de vocês.Usuário gui...

  • Newbie
  • Não consigo tirar o modo aleatório das músicas... fica aparecendo uma mensagem dizendo eu posso pular quantas musicas quiser com o premium, como se eu não tivesse feito o pagamento. Já recebi a mens...
  • Bittencourt
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

NÃO CONSIGO ASSINAR O PREMIUM NOVAMENTE

Sempre tive a conta premium, porem, por um erro do cartão de crédito, a conta foi indevidamente cancelada! Liguei para o cartão e pedi para desbloquearem o spotify que eu nao queria cancelar, o cartão desbloqueou e disse que com eles estava tudo cert...

  • Newbie
  • Sempre tive a conta premium, porem, por um erro do cartão de crédito, a conta foi indevidamente cancelada! Liguei para o cartão e pedi para desbloquearem o spotify que eu nao queria cancelar, o cartã...
  • Bittencourt
  • Spotify Star
  • 2519 Views
  • 1 replies
  • 0 likes
  • 2519 Views
  • 1 replies
  • 0 likes

PROBLEMA COM O PREMIUM

Fiz o pagamento do premium mas até agora não mudou a minha assinatura, continua free, há dois débitos de 10 reais do meu cartão de crédito mas continua free, já sai e entrei várias vezes. Não tenho nenhuma outra conta e continua o mesmo problema, gos...

  • Newbie
  • Fiz o pagamento do premium mas até agora não mudou a minha assinatura, continua free, há dois débitos de 10 reais do meu cartão de crédito mas continua free, já sai e entrei várias vezes. Não tenho n...
  • Bittencourt
  • Spotify Star
  • 196 Views
  • 1 replies
  • 1 likes
  • 196 Views
  • 1 replies
  • 1 likes

Conta Premium em débito mesmo após pagamento.

Realizei a assinatura do plano Premium Familia, veio a cobrança na fatura do cartão e já efetuei o pagamento desta fatura. No entanto, eu abro a minha conta do spotify e consta um aviso de débito. Como proceder?

  • Newbie
  • Realizei a assinatura do plano Premium Familia, veio a cobrança na fatura do cartão e já efetuei o pagamento desta fatura. No entanto, eu abro a minha conta do spotify e consta um aviso de débito. Co...
  • Bittencourt
  • Spotify Star
  • 689 Views
  • 1 replies
  • 0 likes
  • 689 Views
  • 1 replies
  • 0 likes

Taken premium money but won't let me use it as normal

My card expired so it couldn't take the money. I then updated my card and it was able to take the money for premium but it won't let my account go back to normal. I want money back if my account isn't fixed

  • Newbie
  • My card expired so it couldn't take the money. I then updated my card and it was able to take the money for premium but it won't let my account go back to normal. I want money back if my account isn'...
  • soda-15
  • Newbie
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Payd premium but IT dosen't work

I payd yesterday and IT will not work

  • Newbie
  • I payd yesterday and IT will not work
  • phoebe_beirne
  • Music Fan
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Solved!! Access to Spotify artist

Hi, it's been almost five weeks since I asked for access to a Spotify artist page via the "account verification". I've got it working before with another page. Same as last time I linked to an instagram and facebook page and got confirmed. I've also ...

  • Casual Listener
  • Hi, it's been almost five weeks since I asked for access to a Spotify artist page via the "account verification". I've got it working before with another page. Same as last time I linked to an instag...
  • simpusa
  • Casual Listener
  • 511 Views
  • 2 replies
  • 0 likes
  • 511 Views
  • 2 replies
  • 0 likes

Can't unsubscribe or get a refund!!!

I tried un subscribing a month ago, but the website makes it almost imposible, and when I changed my back cark it started saying it couldn't charge me so I thought that would be it. Sudenly ive been charged for another month, I still can unsubscribe,...

  • Casual Listener
  • I tried un subscribing a month ago, but the website makes it almost imposible, and when I changed my back cark it started saying it couldn't charge me so I thought that would be it. Sudenly ive been ...
  • donscity
  • Casual Listener
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Paid for premium but I'm still on the trial

Started the 30 day trial and paid for the first month but there's only some of the premium features

  • Newbie
  • Started the 30 day trial and paid for the first month but there's only some of the premium features
  • Alyssahendy
  • Casual Listener
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Can't change credit card information

Hello,I've been subscribed to Spotify premium for some time now, originally under a $4.99 per month "student account" and now as a $9.99 per month premium user.I've ran into an issue while trying to change my credit card payment information. Although...

  • Casual Listener
  • Hello, I've been subscribed to Spotify premium for some time now, originally under a $4.99 per month "student account" and now as a $9.99 per month premium user. I've ran into an issue while t...
  • johnnyj2152
  • Newbie
  • 367 Views
  • 4 replies
  • 0 likes
  • 367 Views
  • 4 replies
  • 0 likes

Paid for premium but didnt receive it.

Just paid 9.99 for premium but it wont update. It still says i have free spotify.

  • Newbie
  • Just paid 9.99 for premium but it wont update. It still says i have free spotify.
  • Maurajadeskywal
  • Newbie
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Solved!! Discount for High school students

I am a high school student, but I pay for my spoifty on my own, with my own credit card. Am I allowed to get the student discount?

  • Newbie
  • I am a high school student, but I pay for my spoifty on my own, with my own credit card. Am I allowed to get the student discount?
  • staceypi
  • Newbie
  • 2230 Views
  • 5 replies
  • 1 likes
  • 2230 Views
  • 5 replies
  • 1 likes

Payed Spotify Premium but it doesn't work

I payed for it but my spotify Account is free

  • Newbie
  • I payed for it but my spotify Account is free
  • Nico
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

HIFI

Someone needs to give me Spotify HIFI because this quality is killing my ears

  • Newbie
  • Someone needs to give me Spotify HIFI because this quality is killing my ears
  • 265 Views
  • 0 replies
  • 3 likes
  • 265 Views
  • 0 replies
  • 3 likes