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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6733 Views
  • 23 replies
  • 2 likes
  • 6733 Views
  • 23 replies
  • 2 likes

Superuser Contribution Wrong offer

So I checked my email and i noticed two different offers. Just wanted to point it out.

  • Casual Listener
  • So I checked my email and i noticed two different offers. Just wanted to point it out.
  • SemiraEris
  • Casual Listener
  • 223 Views
  • 2 replies
  • 0 likes
  • 223 Views
  • 2 replies
  • 0 likes

Error de tarjeta - Premiun

Hola hace poco mi tarjeta visa caduco y me enviaron una nueva, cuando intento actualizar los datos de mi tarjeta me sale un error, ya tambien intente cancelando la membresia premiun y volviendo a cargar los datos de la tarjeta nueva pero el error per...

  • Newbie
  • Hola hace poco mi tarjeta visa caduco y me enviaron una nueva, cuando intento actualizar los datos de mi tarjeta me sale un error, ya tambien intente cancelando la membresia premiun y volviendo a car...
  • Giovanni121
  • Newbie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Payment for premium wont load after my billing information changed

When the site loads to pay for Spotify premium the diaglgue box wont stop loading to enter my billing information. Im not sure how to change it eitherThanks

  • Visitor
  • When the site loads to pay for Spotify premium the diaglgue box wont stop loading to enter my billing information. Im not sure how to change it either Thanks
  • 84 Views
  • 0 replies
  • 0 likes
  • 84 Views
  • 0 replies
  • 0 likes

Buenas tardes

Me están cobrando 2 veces el Spotify, pero solo tengo una cuenta, cuando consulto los pagos si me aparecen correctamente. cómo puedo investigar la otra cuenta x la cual me cobran? Hace un mes cancele x lo mismo y m sigue llegando el cobro. Ya inicie ...

  • Regular
  • Me están cobrando 2 veces el Spotify, pero solo tengo una cuenta, cuando consulto los pagos si me aparecen correctamente. cómo puedo investigar la otra cuenta x la cual me cobran? Hace un mes cancele...
  • itu_
  • Community Legend
  • 268 Views
  • 6 replies
  • 0 likes
  • 268 Views
  • 6 replies
  • 0 likes

Solved!! Premium features not working

I upgraded to premium, but the features are not working on my Android phone. When I try to queue a track or peek at the next track it tells me 'I have discovered a premium feature'.I tried logging out and back in, using my Spotify username and passwo...

  • Casual Listener
  • I upgraded to premium, but the features are not working on my Android phone. When I try to queue a track or peek at the next track it tells me 'I have discovered a premium feature'. I tried logging ...
  • iheartspotify31
  • Casual Listener
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

Unable to updated my payment information

Hey, I need to update my CC information, though my account is getting on student verification. Please help!

  • Newbie
  • Hey,   I need to update my CC information, though my account is getting on student verification.    Please help!
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

I paid for 3 free months!

I bought Spotify premium for .99€ in may while they were running a promotion. I just checked my bank account & it shows that 10$ were taken from my account.. no email was sent or anything.. Can I have my money back??

  • Newbie
  • I bought Spotify premium for .99€ in may while they were running a promotion. I just checked my bank account & it shows that 10$ were taken from my account.. no email was sent or anything.. Can I...
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problem with my subscription

I've been using Spotify for about 2 years now and I love it but just recently I had to switch banks and when I went to update my card info for premium it's been giving me problems since. It says my account is premium and it took the payment from my c...

  • Newbie
  • I've been using Spotify for about 2 years now and I love it but just recently I had to switch banks and when I went to update my card info for premium it's been giving me problems since. It says my a...
  • khatuja
  • Newbie
  • 179 Views
  • 2 replies
  • 0 likes
  • 179 Views
  • 2 replies
  • 0 likes

Subscription renewal

I'm trying to update my payment details for my premium account. I'm being charged $9.99/month but it keeps trying to renew me as a student and says it can't confirm me, even tho I'm not on a student account anymore. I just want to update my credit ca...

  • Casual Listener
  • I'm trying to update my payment details for my premium account. I'm being charged $9.99/month but it keeps trying to renew me as a student and says it can't confirm me, even tho I'm not on a student ...
  • ClausFetter
  • Newbie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't upgrade to Spotify Premium

Hi, I want to upgrade to Spotify Premium but it won't allow me to. Once I enter my payment information and press Continue, I get the following message: Unfortunately we haven't launched in this country yet. You need to use a card issued in a Spotify ...

  • Casual Listener
  • Hi,   I want to upgrade to Spotify Premium but it won't allow me to. Once I enter my payment information and press Continue, I get the following message:   Unfortunately we haven't lau...
  • blancacrystal_
  • Casual Listener
  • 455 Views
  • 2 replies
  • 0 likes
  • 455 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium

I dont have premium acces but i am premium.

  • Newbie
  • I dont have premium acces but i am premium.
  • Aimee_T
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Error Student subscription - debit mastercard

Dear spotify/reader, I keep having troubles ordering a spotify student premium subscription. Over the past few days i keep getting the message that my bank or card are not responding/functioning/?. The debit master card works everywhere else where i ...

  • Newbie
  • Dear spotify/reader,   I keep having troubles ordering a spotify student premium subscription. Over the past few days i keep getting the message that my bank or card are not responding/functio...
  • Aimee_T
  • Roadie
  • 443 Views
  • 1 replies
  • 0 likes
  • Debit Card
    Netherlands
    payment options
    Payment Problems
    Student
  • 443 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify take two payment

First of all my english very bad im sory about this but i need help im a student and im new premium member of spotify. I look last operations my credit card and i saw two payment and i check my spotify account they are write your account 1mount premi...

  • Newbie
  • First of all my english very bad im sory about this but i need help im a student and im new premium member of spotify. I look last operations my credit card and i saw two payment and i check my spoti...
  • Aimee_T
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being Overcharged for student discount

When I signed up for spotify premium, I agreed to paying $4.99 a month with my student discount. Now I've been charged $10.81. Huh, funny, I don't remember agreeing to that. Would love to hear from a Spotify rep. since you guys don't want people phon...

  • Newbie
  • When I signed up for spotify premium, I agreed to paying $4.99 a month with my student discount.    Now I've been charged $10.81. Huh, funny, I don't remember agreeing to that. Would love...
  • Aimee_T
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't cancel my Spotify premium

I can't cancel Spotify premium on my account, becouse everytime I open "Subscription" it says "Right now we're doing some system maintenance"... But when I open my 2nd account everything is allright. SO what should I do??

  • Newbie
  • I can't cancel Spotify premium on my account, becouse everytime I open "Subscription" it says "Right now we're doing some system maintenance"... But when I open my 2nd account everything is...
  • Aimee_T
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double Charged

I had to get a new debit card after a fraudulent charge on my bank account. Doing so messed up a lot of my auto-renew accounts, including Spotify. I entered my new card number directly to my spotify account, and this month I've been charged through i...

  • Newbie
  • I had to get a new debit card after a fraudulent charge on my bank account. Doing so messed up a lot of my auto-renew accounts, including Spotify. I entered my new card number directly to my spotify ...
  • Aimee_T
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Didn't want my sub to renew, but it automatically did

Hi,Is there any way I can get a refund on an automatic sub ?I didn't like my experience with spotify (radios didn't make sense, for example), and my sub still renewed itself automatically... Why do we not receive a mail asking if we want to keep prem...

  • Newbie
  • Hi, Is there any way I can get a refund on an automatic sub ? I didn't like my experience with spotify (radios didn't make sense, for example), and my sub still renewed itself automatically... Why ...
  • Aimee_T
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como saber si tengo dos cuentas en spotify?

Como saber si tengo dos cuentas en spotify? Hace unas semanas mi celular borro la app y cuando la baje de nuevo me aparecia como si se hubiera cancelado la cuenta. Asi que hice el proceso de nuevo, pero al querer conectar con FB me aparece que mi cue...

  • Newbie
  • Como saber si tengo dos cuentas en spotify? Hace unas semanas mi celular borro la app y cuando la baje de nuevo me aparecia como si se hubiera cancelado la cuenta. Asi que hice el proceso de nuevo, p...
  • Aimee_T
  • Roadie
  • 21166 Views
  • 1 replies
  • 1 likes
  • 21166 Views
  • 1 replies
  • 1 likes

Can't go premium

Hey,I'm trying to go premium with PayPal, but after I checkout the page goes white and nothing happens. Tried this several times on my android app, also via browser. Nothing.Why cant I do it?

  • Casual Listener
  • Hey, I'm trying to go premium with PayPal, but after I checkout the page goes white and nothing happens. Tried this several times on my android app, also via browser. Nothing. Why cant I do it?
  • tommytom
  • Casual Listener
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes

Superuser Contribution Trouble updating payment post graduation

I seem to be stuck between a rock and a hard place here. I recently graduated from my university in the spring, and spotify needs me to update my payment details. I love spotify and have tried to add my new credit card to the account, but once I veri...

  • Newbie
  • I seem to be stuck between a rock and a hard place here. I recently graduated from my university in the spring, and spotify needs me to update my payment details. I love spotify and have tried to add...
  • Aimee_T
  • Roadie
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes