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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 71958 Views
  • 25 replies
  • 5 likes
  • 71958 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41839 Views
  • 19 replies
  • 2 likes
  • 41839 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29812 Views
  • 16 replies
  • 3 likes
  • 29812 Views
  • 16 replies
  • 3 likes

Superuser Contribution Payment does not work

I will buy premium for 0,99 but i can`t pay. I never try out spotify premium thats why I can`t understand the problem. I try out different paying methods.

  • Newbie
  • I will buy premium for 0,99 but i can`t pay. I never try out spotify premium thats why I can`t understand the problem. I try out different paying methods.
  • JuanCamilo
  • Roadie
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

There's nothing wrong with my credit card but I still can't pay my premium account.

As said above, my credit card is 100% without problems, but I've been receiving lots of e-mails saying that my premium account is gonna be canceled in 2 days. I've tried thousands of times to pay it 'cause I don't wanna loose my everyday music

  • Newbie
  • As said above, my credit card is 100% without problems, but I've been receiving lots of e-mails saying that my premium account is gonna be canceled in 2 days. I've tried thousands of times to pay it ...
  • Marylimon
  • Newbie
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 Month subsribtion gift cards

the 3 month subscribtion gift card is not enough to pay for 3 month premium service after the price raise, what about the remaining value? Will it pay for daily base instead until it all used up?

  • Newbie
  • the 3 month subscribtion gift card is not enough to pay for 3 month premium service after the price raise, what about the remaining value? Will it pay for daily base instead until it all used up?
  • JuanCamilo
  • Roadie
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cancelled subscription months ago, still got charged

Like the title says, i cancelled months ago and just now saw that I was continuously charged 10$ each month. How can I get a refund for this, I can't find the company email or support anywhere

  • Newbie
  • Like the title says, i cancelled months ago and just now saw that I was continuously charged 10$ each month. How can I get a refund for this, I can't find the company email or support anywhere
  • JuanCamilo
  • Roadie
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for 17.99 instead of 0.99?

Hello.I've seen the offer - premium for three monts for 0.99€. I wanted to buy it, but when I clicked to pay with PaySafe Card only normal prices (5.99, 17.99 and 35.94) appeared. How can I pay only 0.99 for 3 months? Thanks

  • Casual Listener
  • Hello. I've seen the offer - premium for three monts for 0.99€. I wanted to buy it, but when I clicked to pay with PaySafe Card only normal prices (5.99, 17.99 and 35.94) appeared. How can I pay onl...
  • JuanCamilo
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kreditkarten werden nicht akzeptiert

Hallo zusammen, ich wollte eine neue Kreditkarte verwenden um meinen Premiumaccount zu bezahlen. Die Karte wird nicht akzeptiert und die alte Karte ebenfalls nicht mehr. Habe schon alles mögliche versucht, also bitte keine Standartantwort. Eine ander...

  • Newbie
  • Hallo zusammen, ich wollte eine neue Kreditkarte verwenden um meinen Premiumaccount zu bezahlen. Die Karte wird nicht akzeptiert und die alte Karte ebenfalls nicht mehr. Habe schon alles mögliche ver...
  • JuanCamilo
  • Roadie
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hilfe

Hey ich habe gerade Spotify Premium gekauft aber es wird irgendwie nicht abgebucht bzw aktiviert...ich habe mich bereits ab und angemeldet

  • Newbie
  • Hey ich habe gerade Spotify Premium gekauft aber es wird irgendwie nicht abgebucht bzw aktiviert...ich habe mich bereits ab und angemeldet
  • JuanCamilo
  • Roadie
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for premium but cant use it

I paid for premium about a week ago under the 99 cent promotion and it worked on my phone for a day but then all of a sudden I can't choose the songs I want to play anymore. I checked my subscription status and it says that I have premium and won't b...

  • Visitor
  • I paid for premium about a week ago under the 99 cent promotion and it worked on my phone for a day but then all of a sudden I can't choose the songs I want to play anymore. I checked my subscription...
  • brinleyharr
  • Newbie
  • 123 Views
  • 2 replies
  • 0 likes
  • 123 Views
  • 2 replies
  • 0 likes

Problema de pago

Hola! Tengo problema con el pago de mi tarjeta?, desde hace tres dias que intento meter los datos y me la da como incorrecta y pues ya llevo un buen tiempo sin problemas, hasta hace 3 dias, la sucursal de mi tarjeta es bancomer y tengo saldo

  • Newbie
  • Hola! Tengo problema con el pago de mi tarjeta?, desde hace tres dias que intento meter los datos y me la da como incorrecta y pues ya llevo un buen tiempo sin problemas, hasta hace 3 dias, la sucurs...
  • 60 Views
  • 0 replies
  • 0 likes
  • 60 Views
  • 0 replies
  • 0 likes

Superuser Contribution Changed my subscription and lost my playlists

had premium, for months the had to go free for a while. When changed back to premium I lost all my playlists and followers etc. How do I get it back?

  • Newbie
  • had premium, for months the had to go free for a while. When changed back to premium I lost all my playlists and followers etc. How do I get it back?
  • JuanCamilo
  • Roadie
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

No me figura mas la cuenta premium

Contrate premium Y luego del primer mes ya no puedo utilizarlo

  • Newbie
  • Contrate premium Y luego del primer mes ya no puedo utilizarlo
  • osornios
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • Login
    Other
  • 272 Views
  • 1 replies
  • 0 likes

Forma de pago y otras dudas

Yo quisiera saber su puedo cancelar con tarjeta de débito o debe ser directamente con trajera de crédito?, también quisiera saber si al momento de adquirir la oferta de los 3 meses por 0.99USD estoy comprometido por alguna clase de contrato o algo pa...

  • Newbie
  • Yo quisiera saber su puedo cancelar con tarjeta de débito o debe ser directamente con trajera de crédito?, también quisiera saber si al momento de adquirir la oferta de los 3 meses por 0.99USD estoy ...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

No puedo suscribirme a premium

Ingreso el número de mi tarjeta Avanta y me muestra el mensaje "Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago." Me contacté con el...

  • Newbie
  • Ingreso el número de mi tarjeta Avanta y me muestra el mensaje "Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de n...
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Superuser Contribution Lost Premium Account

Premium account has seemingly been deleted after logging back in and I've been left with a new free account using the same email address, all my old history and playlists are all gone, please tell me this can get fixed with my old playlists returned

  • Newbie
  • Premium account has seemingly been deleted after logging back in and I've been left with a new free account using the same email address, all my old history and playlists are all gone, please tell me...
  • JuanCamilo
  • Roadie
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Bought premium but still sais subscription ( free)

I have bought the premium subscription and went trough my recipt, an it sais on my spotify acount online i have premium, but on the APP it sais i am still a (free). I have tried to log inn and out and checked some settings. What can i do?

  • Newbie
  • I have bought the premium subscription and went trough my recipt, an it sais on my spotify acount online i have premium, but on the APP it sais i am still a (free). I have tried to log inn and out an...
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Account premium doesn't work

Hi I live in Italy, one week ago I bought 3 months of Spotify premium for 0.99 using PlayStation music, I payed with ps store. Today I'm going to Spotify on my Android and it doesn't work in premium mode, it is in free mode, but if i click on be prem...

  • Newbie
  • Hi I live in Italy, one week ago I bought 3 months of Spotify premium for 0.99 using PlayStation music, I payed with ps store. Today I'm going to Spotify on my Android and it doesn't work in premium ...
  • osornios
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Payment problem

Hello I have two different Spotify accounts. I received a total of 5 payments from my card but my membership was not active in both accounts. Can you help? Please look at the website. But I could not find the solution

  • Newbie
  • Hello  I have two different Spotify accounts. I received a total of 5 payments from my card but my membership was not active in both accounts. Can you help? Please look at the website. But I co...
  • osornios
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Le pague con mi targeta a un amigo y quiero cancelar la suscripcion

Le ayude a crear una cuenta a un amigo y ahora quiero quitar la suscripcion ayuda me siguen llegando los cobros!

  • Newbie
  • Le ayude a crear una cuenta a un amigo y ahora quiero quitar la suscripcion ayuda me siguen llegando los cobros!
  • osornios
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Spotify Premium stopped working suddenly

I subscribed to 12 months of spotify premium not too long ago and it worked for 1 or 2 days but Spotify suddenly stopped recognising my premium subscription on the app however, on the website it says I am a premium user. I looked through all the thre...

  • Casual Listener
  • I subscribed to 12 months of spotify premium not too long ago and it worked for 1 or 2 days but Spotify suddenly stopped recognising my premium subscription on the app however, on the website it says...
  • Bigbane91
  • Casual Listener
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium subscription doesn't work

Hey,I had subscribed for a student premium rate, I've already received the email of confirmation of my student status. But when I open the file of Spotify to finish my registration it puts me a 404 message error and I can't go forward.What can I do p...

  • Newbie
  • Hey, I had subscribed for a student premium rate, I've already received the email of confirmation of my student status. But when I open the file of Spotify to finish my registration it put...
  • JuanCamilo
  • Roadie
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes