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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15214 Views
  • 27 replies
  • 3 likes
  • 15214 Views
  • 27 replies
  • 3 likes

Change plan from Student to Duo

After completing my four-year student subscription, I attempted to update my plan to the Duo option. However, every time I try, I encounter an error. Do I need to cancel my current subscription and create a new one? PlanPremium CountryItaly

  • Newbie
  • After completing my four-year student subscription, I attempted to update my plan to the Duo option. However, every time I try, I encounter an error. Do I need to cancel my current subscription and c...
  • osornios
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

I put calm music ( as always) to meditate and after the first song it jumps

I can’t stay on one list. The music changes alone all the time without me touching the phoneDoes anybody know whats wrong?

  • Visitor
  • I can’t stay on one list. The music changes alone all the time without me touching the phone Does anybody know whats wrong?
  • Bittencourt
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Pay in full for premiums

WOuld love to pay in full but my region won't let me can we change this please?!

  • Visitor
  • WOuld love to pay in full but my region won't let me can we change this please?!
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I've renewed my premium but my account doesn't get premium access.

I've tried to find answers in this community, but I can't find an answer that can solve my problem. I hope someone can help me thank you.

  • Regular
  • I've tried to find answers in this community, but I can't find an answer that can solve my problem. I hope someone can help me thank you.
  • Maxim
  • Spotify Star
  • 578 Views
  • 9 replies
  • 0 likes
  • 578 Views
  • 9 replies
  • 0 likes

Solved!! Gift Card

Hi, I have 2 gift cards of 3 months each. Can I do both at once? Do I have to enter their codes one by one?

  • Regular
  • Hi, I have 2 gift cards of 3 months each. Can I do both at once? Do I have to enter their codes one by one?
  • abyss81
  • Regular
  • 479 Views
  • 2 replies
  • 0 likes
  • 479 Views
  • 2 replies
  • 0 likes

У меня неск.акк на споти, как узнать с какого снимается плата по платежу?

У меня несколько акк на спотифай, как узнать с какого снимается плата по платежу? Я зашла во все аккаунты и все они бесплатны, подниски-премиум на них нет.Платеж произведен 12.03, в доп.инф. - STOCKHOLM SWE (5815)

  • Visitor
  • У меня несколько акк на спотифай, как узнать с какого снимается плата по платежу? Я зашла во все аккаунты и все они бесплатны, подниски-премиум на них нет. Платеж произведен 12.03, в доп.инф. - STOC...
  • Bittencourt
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error al pago en boleta

Cuando quiero pagar mi plan por medio de mi empresa telefónica me dice que no estoy autorizado y llame a dicha empresa y me informan que no tengo restricción y que tengo cupo y que todo está bien, a lo que me dijeron que sería problema de Spotify dir...

  • Visitor
  • Cuando quiero pagar mi plan por medio de mi empresa telefónica me dice que no estoy autorizado y llame a dicha empresa y me informan que no tengo restricción y que tengo cupo y que todo está bien, a ...
  • Maria
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Spotify Duo, says we’re in different country but we’re not.

hello everyone, here’s my situation. my partner and I live together in Belgium, but my account was created in France and hers in the Netherlands. therefore our account are French and Dutch. despite being both located in Belgium, Spotify won’t let us ...

  • Newbie
  • hello everyone, here’s my situation.   my partner and I live together in Belgium, but my account was created in France and hers in the Netherlands.   therefore our account are French an...
  • Maxim
  • Spotify Star
  • 1215 Views
  • 1 replies
  • 0 likes
  • 1215 Views
  • 1 replies
  • 0 likes

Superuser Contribution J'ai un abonnement duo. Je ne retrouve pas mon compte payant. Help🙏

J'ai réinstallé l'appli qui bugait. Après plusieurs essais je retombe sur mon premier compte gratuit. Je n'ai plus les infos pour mon compte payant. J'ai essayé de réinitialiser les mots de passe sur mes deux mails mais retour à la case départ.

  • Visitor
  • J'ai réinstallé l'appli qui bugait. Après plusieurs essais je retombe sur mon premier compte gratuit. Je n'ai plus les infos pour mon compte payant. J'ai essayé de réinitialiser les mots de passe sur...
  • Susan_GP
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution I still get ads listening to music even though my account is premium

PlanPremiumCountryIndonesiaDeviceRedmi Note11 / MSI GF63Operating SystemAndroid / Windows 11 My Question or IssueI've purchased 2 weeks worth of premium yet I still constantly get at most 30 seconds ads between music transitions, though other premium...

  • Casual Listener
  • Plan Premium Country Indonesia Device Redmi Note11 / MSI GF63 Operating System Android / Windows 11   My Question or Issue I've purchased 2 weeks worth of premium yet I still constantl...
  • Bittencourt
  • Spotify Star
  • 425 Views
  • 5 replies
  • 0 likes
  • 425 Views
  • 5 replies
  • 0 likes

the activation code for spotify premium i got from media expert isnt workin

i got the code from media expert where i bought my phone, when i type it in it just says that a code like this doesn't exist. i dont know what should i do. im sure i typed in the right code its [removed sensitive info] and i have it on the receipt an...

  • Newbie
  • i got the code from media expert where i bought my phone, when i type it in it just says that a code like this doesn't exist. i dont know what should i do. im sure i typed in the right code its [remo...
  • Maxim
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to pay for spotify yearly

PlanPremium, one person.CountryCanadaDeviceSamsung Galaxy 9/Windows Desktop My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a year of spotify to me on christmas, so for the last few christmases I've been a...

  • Casual Listener
  • Plan Premium, one person. Country Canada Device Samsung Galaxy 9/Windows Desktop    My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a y...
  • 22npdmbdjt2zikb35yf4
  • Newbie
  • 45851 Views
  • 7 replies
  • 0 likes
  • Account
    Account subscription
    Premium help
    Subscription
    Subscription payment options
    yearly
  • 45851 Views
  • 7 replies
  • 0 likes

Solved!! I upgraded to Duo. My playlists are missing. How do I get them back?

When I logged into my account after I upgraded to Duo, all of my playlists are gone. I checked "Recover my playlists" and there are no playlists listed there. How do I get my playlists back?

  • Visitor
  • When I logged into my account after I upgraded to Duo, all of my playlists are gone. I checked "Recover my playlists" and there are no playlists listed there. How do I get my playlists back?
  • Not applicable
  • 677 Views
  • 3 replies
  • 0 likes
  • 677 Views
  • 3 replies
  • 0 likes

I had a students account, now our website has been hacked. How can I verify

Our university website has been hacked and we can’t login from spotify. Now it charged me a regular premium subscription! What can I do to keep my students subscription?

  • Visitor
  • Our university website has been hacked and we can’t login from spotify. Now it charged me a regular premium subscription! What can I do to keep my students subscription?
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

I need to cancel my trial premium membership.

On line says to go to acct then to change plan. There’s not a change plan anywhere. This is on an IPhone.

  • Visitor
  • On line says to go to acct then to change plan. There’s not a change plan anywhere. This is on an IPhone.
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! Cancel last payment to use different credit card

I got charged yesterday for my family plan on a credit card I do not want to use. Is it possible to cancel last payment and use a different credit card? Thanks

  • Newbie
  • I got charged yesterday for my family plan on a credit card I do not want to use. Is it possible to cancel last payment and use a different credit card?    Thanks 
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes