Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Qué tal, el plan que quiero contratar es el de estudiante y envié mi información para verificación y al parecer fue aceptada pero el problema fue que al momento de seleccionar la cuenta Spotify para aplicar el descuento de estudiante seleccione una e...
Casual Listener
Qué tal, el plan que quiero contratar es el de estudiante y envié mi información para verificación y al parecer fue aceptada pero el problema fue que al momento de seleccionar la cuenta Spotify para ...
paolaramirez_
Casual Listener
320 Views
2 replies
0 likes
Chicos, alguien más tuvo problemas para registrarse en Premium Duo? Me sale que la página no existe y no me deja registrar
Visitor
Chicos, alguien más tuvo problemas para registrarse en Premium Duo? Me sale que la página no existe y no me deja registrar 😞
AlejaR
Moderator
212 Views
1 replies
0 likes
basically i tried to pay but its saying payment failed even tho the card info is right and there is money in the account idk what to do atp.
Casual Listener
basically i tried to pay but its saying payment failed even tho the card info is right and there is money in the account idk what to do atp.
reeeva
Casual Listener
397 Views
2 replies
0 likes
Hello! the payment from my bank card does not go through, there is money on the card, the profile region and the country in which the card was issued match, but when trying to pay, The payment failed error occurs. Please try again, use a different pa...
Visitor
Hello! the payment from my bank card does not go through, there is money on the card, the profile region and the country in which the card was issued match, but when trying to pay, The payment failed...
Maxim
Spotify Star
201 Views
1 replies
0 likes
Hi, I do have a Spotify Family account (if I’m correct because at the moment we started with Spotify there was no Duo possible then) but we are only with two of us. Therefore I want to change the account from Family to Duo. Only if I log in on a webb...
Casual Listener
Hi, I do have a Spotify Family account (if I’m correct because at the moment we started with Spotify there was no Duo possible then) but we are only with two of us. Therefore I want to chang...
mers666
Casual Listener
483 Views
6 replies
0 likes
PlanStudent CountryUKDeviceIPhone 11Operating SystemIOS QUESTION:I was on Spotify Premium and thought I was on student, when I noticed I changed it. However I didn’t realize that I would lose access to audiobooks. I had been using them and paid for e...
Casual Listener
Plan Student Country UK Device IPhone 11 Operating System IOS QUESTION: I was on Spotify Premium and thought I was on student, when I noticed I changed it. However I di...
Maxim
Spotify Star
226 Views
3 replies
0 likes
PlanPremiumCountryIndiaDeviceRealme 11 X 5GOperating SystemAndroid My Question or IssueI'd been using the student plan for quite some time now. But now it shows that my current plan is no longer the student plan. I'm unable to switch back to the stud...
Visitor
Plan Premium Country India Device Realme 11 X 5G Operating System Android My Question or Issue I'd been using the student plan for quite some time now. But now it shows...
Maxim
Spotify Star
211 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue : Wanting to know why some books are free for me, but my wife needs to purchase the books
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue : Wantin...
Maxim
Spotify Star
227 Views
1 replies
0 likes
PlanPremium DUOCountryCROATIAMy Question or IssueDear all,I paid for DUO and tried to activate my wife's spotify. Altohough I put the same two addresses, always there is the same answer:"You must live at the same addressIt seems to me that you are tr...
Newbie
Plan Premium DUO Country CROATIA My Question or Issue Dear all, I paid for DUO and tried to activate my wife's spotify. Altohough I put the same two addresses, always there is the same answer: ...
osornios
Spotify Star
293 Views
1 replies
0 likes
I tried to update my payment details after changing my card but I couldn’t. I’ve tried 3 different cards, all work fine in general but none would work for my subscription. I’ve tried using the incognito browser but still didn’t work. I don’t have a P...
Visitor
I tried to update my payment details after changing my card but I couldn’t. I’ve tried 3 different cards, all work fine in general but none would work for my subscription. I’ve tried using the incogn...
osornios
Spotify Star
255 Views
1 replies
0 likes
Plan Premium student Country Brasil Device (LG K12 PRIME) Operating System (Android, Windows 7) My Question or Issue Meu plano saiu do plano de estudante mesmo eu comprovando que contínuo estudando com o documento da faculdade e logando com o email d...
Casual Listener
Plan Premium student Country Brasil Device (LG K12 PRIME) Operating System (Android, Windows 7) My Question or Issue Meu plano saiu do plano de estudante mes...
Pedrojoliv
Casual Listener
344 Views
4 replies
0 likes
I am trying to Upgrade/Change my plan from Premium Individual to Basic Duo. When I get to this link https://www.spotify.com/kr-en/account/subscription/change/ it only gives me the following plan options to select. Basic IndividualPremium StudentPremi...
Casual Listener
I am trying to Upgrade/Change my plan from Premium Individual to Basic Duo. When I get to this link https://www.spotify.com/kr-en/account/subscription/change/ it only gives me th...
AdamDamon
Spotify Star
623 Views
3 replies
0 likes
PlanPremiumCountryFranceDevicePCOperating SystemWindows 11 My Question or IssueHello,I own a Premium account. When I try to upgrade to Family, i have a message which says that in french "errorImpossible de modifier l'abonnement. Ce problème peut être...
Casual Listener
Plan Premium Country France Device PC Operating System Windows 11 My Question or Issue Hello, I own a Premium account. When I try to upgrade to Family, i have a message which says t...
Maxim
Spotify Star
824 Views
3 replies
0 likes
Currently I have Hulu through Spotify and my Hulu has ads. How can I upgrade to no ads on Hulu with my plan?
Visitor
Currently I have Hulu through Spotify and my Hulu has ads. How can I upgrade to no ads on Hulu with my plan?
Maxim
Spotify Star
1575 Views
1 replies
0 likes
Não consigo logar no Duo devido ao endereço, mesmo estando igual nos dois aparelhos.
Visitor
Não consigo logar no Duo devido ao endereço, mesmo estando igual nos dois aparelhos.
Elena
Moderator
348 Views
1 replies
0 likes
PlanPremium (Duo)CountryGermanyDevice(iPhone 7plus and 11 pro max, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(latest iOS 10, with current spotify app) My Question or Issuewith family as well as duo plan: unfortunately my device pauses a...
Newbie
Plan Premium (Duo) Country Germany Device (iPhone 7plus and 11 pro max, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (latest iOS 10, with current spotify app) My Question...
Yordan
Moderator
592 Views
3 replies
1 likes
PlanPremium DuoCountryUSADeviceMacBook or iPhone My Question or IssueI am trying to downgrade my plan from Premium Duo to Basic Duo. The option is shown as available, but every time I try it I get an error message "Oops! Something went wrong, please ...
Newbie
Plan Premium Duo Country USA Device MacBook or iPhone My Question or Issue I am trying to downgrade my plan from Premium Duo to Basic Duo. The option is shown as available, but every t...
Maxim
Spotify Star
326 Views
1 replies
0 likes
Plan PremiumCountry Canada Hello, Walmart Canada has listed on their website a digital $99 Spotify Gift Card. I am trying to determine if this is for 12-months of service, like every physical $99 giftcard I have seen, however the site doesn't actuall...
Casual Listener
Plan Premium Country Canada Hello, Walmart Canada has listed on their website a digital $99 Spotify Gift Card. I am trying to determine if this is for 12-months of service, like every ...
Maxim
Spotify Star
6350 Views
3 replies
0 likes
I am a verified student, and Im on an active duo plan, so since im a verified student shouldn't the price change ?
Newbie
I am a verified student, and Im on an active duo plan, so since im a verified student shouldn't the price change ?
Maxim
Spotify Star
266 Views
1 replies
0 likes
I have bought Duo plan for year (Prepaid) (with one time payment not a monthly plan). Now my kids wants to join Spotify. How can i upgrade my Duo plan to Family. I am ready to pay the difference. I think one option is to cancel Duo and buy new family...
Visitor
I have bought Duo plan for year (Prepaid) (with one time payment not a monthly plan). Now my kids wants to join Spotify. How can i upgrade my Duo plan to Family. I am ready to pay the difference.&nbs...
Maxim
Spotify Star
243 Views
1 replies
0 likes