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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

193589 Views

123 replies

12 likes

  • 193589 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22053 Views

28 replies

4 likes

  • 22053 Views
  • 28 replies
  • 4 likes

Cambio de cuenta Spotify para descuento de estudiante

Qué tal, el plan que quiero contratar es el de estudiante y envié mi información para verificación y al parecer fue aceptada pero el problema fue que al momento de seleccionar la cuenta Spotify para aplicar el descuento de estudiante seleccione una e...

Casual Listener

Qué tal, el plan que quiero contratar es el de estudiante y envié mi información para verificación y al parecer fue aceptada pero el problema fue que al momento de seleccionar la cuenta Spotify para ...

paolaramirez_

Casual Listener

320 Views

2 replies

0 likes

  • 320 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problema con Premium Duo

Chicos, alguien más tuvo problemas para registrarse en Premium Duo? Me sale que la página no existe y no me deja registrar

Visitor

Chicos, alguien más tuvo problemas para registrarse en Premium Duo? Me sale que la página no existe y no me deja registrar 😞

AlejaR

Moderator

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

says payment failed

basically i tried to pay but its saying payment failed even tho the card info is right and there is money in the account idk what to do atp.

Casual Listener

basically i tried to pay but its saying payment failed even tho the card info is right and there is money in the account idk what to do atp.

reeeva

Casual Listener

397 Views

2 replies

0 likes

  • 397 Views
  • 2 replies
  • 0 likes

Hello! the payment from my bank card does not go through

Hello! the payment from my bank card does not go through, there is money on the card, the profile region and the country in which the card was issued match, but when trying to pay, The payment failed error occurs. Please try again, use a different pa...

Visitor

Hello! the payment from my bank card does not go through, there is money on the card, the profile region and the country in which the card was issued match, but when trying to pay, The payment failed...

Maxim

Spotify Star

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Change from Family to Duo

Hi, I do have a Spotify Family account (if I’m correct because at the moment we started with Spotify there was no Duo possible then) but we are only with two of us. Therefore I want to change the account from Family to Duo. Only if I log in on a webb...

Casual Listener

Hi,   I do have a Spotify Family account (if I’m correct because at the moment we started with Spotify there was no Duo possible then) but we are only with two of us. Therefore I want to chang...

mers666

Casual Listener

483 Views

6 replies

0 likes

  • 483 Views
  • 6 replies
  • 0 likes

Changing from Spotify Student to Premium

PlanStudent CountryUKDeviceIPhone 11Operating SystemIOS QUESTION:I was on Spotify Premium and thought I was on student, when I noticed I changed it. However I didn’t realize that I would lose access to audiobooks. I had been using them and paid for e...

Casual Listener

  Plan Student  Country UK Device IPhone 11 Operating System IOS   QUESTION: I was on Spotify Premium and thought I was on student, when I noticed I changed it. However I di...

Maxim

Spotify Star

226 Views

3 replies

0 likes

  • 226 Views
  • 3 replies
  • 0 likes

Can't opt for student premium plan anymore

PlanPremiumCountryIndiaDeviceRealme 11 X 5GOperating SystemAndroid My Question or IssueI'd been using the student plan for quite some time now. But now it shows that my current plan is no longer the student plan. I'm unable to switch back to the stud...

Visitor

  Plan Premium Country India Device Realme 11 X 5G Operating System Android    My Question or Issue I'd been using the student plan for quite some time now. But now it shows...

Maxim

Spotify Star

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Duo Plan and audio books

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue : Wanting to know why some books are free for me, but my wife needs to purchase the books

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue : Wantin...

Maxim

Spotify Star

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Starting DUO - problems with the SAME addresses?

PlanPremium DUOCountryCROATIAMy Question or IssueDear all,I paid for DUO and tried to activate my wife's spotify. Altohough I put the same two addresses, always there is the same answer:"You must live at the same addressIt seems to me that you are tr...

Newbie

Plan Premium DUO Country CROATIA My Question or Issue Dear all, I paid for DUO and tried to activate my wife's spotify. Altohough I put the same two addresses, always there is the same answer: ...

osornios

Spotify Star

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Payment not accepted

I tried to update my payment details after changing my card but I couldn’t. I’ve tried 3 different cards, all work fine in general but none would work for my subscription. I’ve tried using the incognito browser but still didn’t work. I don’t have a P...

Visitor

I tried to update my payment details after changing my card but I couldn’t. I’ve tried 3 different cards, all work fine in general but none would work for my subscription. I’ve tried using the incogn...

osornios

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mudança de plano

Plan Premium student Country Brasil Device (LG K12 PRIME) Operating System (Android, Windows 7) My Question or Issue Meu plano saiu do plano de estudante mesmo eu comprovando que contínuo estudando com o documento da faculdade e logando com o email d...

Casual Listener

  Plan  Premium student Country Brasil Device (LG K12 PRIME) Operating System (Android, Windows 7)   My Question or Issue Meu plano saiu do plano de estudante mes...

Pedrojoliv

Casual Listener

344 Views

4 replies

0 likes

  • 344 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution HELP: Upgrade Premium Individual to Basic Duo

I am trying to Upgrade/Change my plan from Premium Individual to Basic Duo. When I get to this link https://www.spotify.com/kr-en/account/subscription/change/ it only gives me the following plan options to select. Basic IndividualPremium StudentPremi...

Casual Listener

I am trying to Upgrade/Change my plan from Premium Individual to Basic Duo.  When I get to this link https://www.spotify.com/kr-en/account/subscription/change/ it only gives me th...

AdamDamon

Spotify Star

623 Views

3 replies

0 likes

  • 623 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Impossible to upgrade to Family Account

PlanPremiumCountryFranceDevicePCOperating SystemWindows 11 My Question or IssueHello,I own a Premium account. When I try to upgrade to Family, i have a message which says that in french "errorImpossible de modifier l'abonnement. Ce problème peut être...

Casual Listener

Plan Premium Country France Device PC Operating System Windows 11   My Question or Issue Hello, I own a Premium account. When I try to upgrade to Family, i have a message which says t...

Maxim

Spotify Star

824 Views

3 replies

0 likes

  • 824 Views
  • 3 replies
  • 0 likes

How to upgrade my Hulu to no ads

Currently I have Hulu through Spotify and my Hulu has ads. How can I upgrade to no ads on Hulu with my plan?

Visitor

Currently I have Hulu through Spotify and my Hulu has ads. How can I upgrade to no ads on Hulu with my plan?

Maxim

Spotify Star

1575 Views

1 replies

0 likes

  • 1575 Views
  • 1 replies
  • 0 likes

Superuser Contribution neither Family nor Duo working simultaneously on two devices with different accounts

PlanPremium (Duo)CountryGermanyDevice(iPhone 7plus and 11 pro max, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(latest iOS 10, with current spotify app) My Question or Issuewith family as well as duo plan: unfortunately my device pauses a...

Newbie

Plan Premium (Duo) Country Germany Device (iPhone 7plus and 11 pro max, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (latest iOS 10, with current spotify app)   My Question...

Yordan

Moderator

592 Views

3 replies

1 likes

  • 592 Views
  • 3 replies
  • 1 likes

Error switching from Premium Duo to Basic Duo

PlanPremium DuoCountryUSADeviceMacBook or iPhone My Question or IssueI am trying to downgrade my plan from Premium Duo to Basic Duo. The option is shown as available, but every time I try it I get an error message "Oops! Something went wrong, please ...

Newbie

Plan Premium Duo Country USA Device MacBook or iPhone   My Question or Issue I am trying to downgrade my plan from Premium Duo to Basic Duo. The option is shown as available, but every t...

Maxim

Spotify Star

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Solved!! Is Walmart.ca (Canada) $99 Spotify Giftcard a 12-month subscription, or just a $99 account credit?

Plan PremiumCountry Canada Hello, Walmart Canada has listed on their website a digital $99 Spotify Gift Card. I am trying to determine if this is for 12-months of service, like every physical $99 giftcard I have seen, however the site doesn't actuall...

Casual Listener

Plan Premium Country Canada   Hello, Walmart Canada has listed on their website a digital $99 Spotify Gift Card. I am trying to determine if this is for 12-months of service, like every ...

Maxim

Spotify Star

6350 Views

3 replies

0 likes

  • 6350 Views
  • 3 replies
  • 0 likes

I have a question

I am a verified student, and Im on an active duo plan, so since im a verified student shouldn't the price change ?

Newbie

I am a verified student, and Im on an active duo plan, so since im a verified student shouldn't the price change ?

Maxim

Spotify Star

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Upgrade Duo to Famly

I have bought Duo plan for year (Prepaid) (with one time payment not a monthly plan). Now my kids wants to join Spotify. How can i upgrade my Duo plan to Family. I am ready to pay the difference. I think one option is to cancel Duo and buy new family...

Visitor

I have bought Duo plan for year (Prepaid) (with one time payment not a monthly plan). Now my kids wants to join Spotify. How can i upgrade my Duo plan to Family. I am ready to pay the difference.&nbs...

Maxim

Spotify Star

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes