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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5858 Views
  • 23 replies
  • 2 likes
  • 5858 Views
  • 23 replies
  • 2 likes

My address does not show up when entering for duo account

We currently have 2 separate premium accounts but want to swap to duo. This is a new address and is not searchable via google maps.

  • Newbie
  • We currently have 2 separate premium accounts but want to swap to duo. This is a new address and is not searchable via google maps.
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

I had a premium for students, but today they took payment for individual.

I had a premium subscription for students, but today they took payment for an individual subscription. consider spotify took the payment more than they should have

  • Visitor
  • I had a premium subscription for students, but today they took payment for an individual subscription. consider spotify took the payment more than they should have
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Podcast commercials

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI understand with podcasts that it is norm for podcasts that originate from organizations other th...

  • Regular
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I understand...
  • Luan
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • advertisement
    Commercial
    podcast
  • 225 Views
  • 1 replies
  • 0 likes

Não recebi meu primeiro mês gratuito

Eu assinei meu plano em março, comprei no boleto a primeira assinatura, e logo após adicionei o cartão, não recebi o primeiro mês gratuito como diz, estou indo para o segundo mês utilizando o spotify, e até então o proximo pagamento já esta agendado,...

  • Visitor
  • Eu assinei meu plano em março, comprei no boleto a primeira assinatura, e logo após adicionei o cartão, não recebi o primeiro mês gratuito como diz, estou indo para o segundo mês utilizando o spotify...
  • Luan
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution I lost my premium today and I was already charged this month

I pay for the individual premium and I was charged 10.49 exactly on sunday April 9th but now I don't have premium or my money I have proof of payment because my card shows what was purchased, how much was paid, and when it was paid

  • Visitor
  • I pay for the individual premium and I was charged 10.49 exactly on sunday April 9th but now I don't have premium or my money I have proof of payment because my card shows what was purchased, how muc...
  • MihailY
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Relocation to another country -> Cannot change CC, cannot change country

TL/DR: Spotify doesn't accept my CC because it's issued from a different country and then doesn't let me update my country: I cannot pay money to Spotify. So.. I'm a bit unhappy at this point, because the UX is complete **bleep** (seriously? the word...

  • Casual Listener
  • TL/DR: Spotify doesn't accept my CC because it's issued from a different country and then doesn't let me update my country: I cannot pay money to Spotify.   So.. I'm a bit unhappy at this poin...
  • Boldevin
  • Visitor
  • 2275 Views
  • 11 replies
  • 8 likes
  • 2275 Views
  • 11 replies
  • 8 likes

Superuser Contribution Payment issue

Hello, I have a premium Spotify plan, and my card expired in March.When trying to enter my new card into Update payment details on Spotify Website, it indicates that payment failed again and that I need to add another card. My new card has the same d...

  • Visitor
  • Hello,  I have a premium Spotify plan, and my card expired in March. When trying to enter my new card into Update payment details on Spotify Website, it indicates that payment failed again and...
  • MihailY
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Спотіфай знімає оплату двічі

Оплата знялась двічі за місяцьPlan premiumFree/PremiumCountry Device(iPhone 13 proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Оплата знялась двічі за місяць Plan premium Free/Premium Country   Device (iPhone 13 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...
  • MihailY
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Cancelling Subscription

I have forgotten both the email and password for my Spotify account, although I know the username and I am signed into the Spotify app on my mobile phone. I have made a new spotify account and made note of the email and password, but would like to ca...

  • Casual Listener
  • I have forgotten both the email and password for my Spotify account, although I know the username and I am signed into the Spotify app on my mobile phone. I have made a new spotify account and made n...
  • Melibalou
  • Visitor
  • 318 Views
  • 5 replies
  • 0 likes
  • 318 Views
  • 5 replies
  • 0 likes

Won't let me join the family plan

It won't let me join my family plan eventhough I fullfill the family confirmation correctly, the same way the rest of the members joined, but it won't let me join. It kicked me out of the plan 'cause I forgot to answer the confirmation when the mail ...

  • Newbie
  •   It won't let me join my family plan eventhough I fullfill the family confirmation correctly, the same way the rest of the members joined, but it won't let me join. It kicked me out of the pla...
  • Bwig111
  • Visitor
  • 279 Views
  • 2 replies
  • 1 likes
  • 279 Views
  • 2 replies
  • 1 likes

Premium en pausa incluso despues de pagar

PlanPremiumCountryArgentinaDeviceSamsung Galaxy J7Operating System Android My Question or IssueInluso despues de haber pagado la tarheta con la que tenemos el plan familiar, en mi cuenta Spotify dice que todavia esta en pausa porque no se pudo efectu...

  • Casual Listener
  •   Plan Premium Country Argentina Device Samsung Galaxy J7 Operating System  Android   My Question or Issue Inluso despues de haber pagado la tarheta con la que tenemos el pl...
  • Jose_M
  • Spotify Star
  • 2222 Views
  • 5 replies
  • 0 likes
  • 2222 Views
  • 5 replies
  • 0 likes

Superuser Contribution i need help

Basically i paid for my premium on the 31st of march it definitely went out i have proof and it’s tried taking another £5.99 i’m a college student i don’t have the money for you guys to be ******* up the subscriptions please help

  • Visitor
  • Basically i paid for my premium on the 31st of march it definitely went out i have proof and it’s tried taking another £5.99 i’m a college student i don’t have the money for you guys to be ******* up...
  • Lyubka
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 Months trial popup gone?

I got this screen and wantet to gift it to my friend, however i got out of the app and now it isnt showing anymore? how can i get this screen back?Thanks

woistalex_0-1681117704783.png
  • Newbie
  •   I got this screen and wantet to gift it to my friend, however i got out of the app and now it isnt showing anymore? how can i get this screen back? Thanks  
  • Alex
  • Spotify Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo Plan

PlanPremiumCountryUSADeviceIphone 13Operating SystemiOS 10 My Question or IssueI joined my sisters spotify duo plan and for some reason spotify keeps kicking me out with a message saying my past subscription before had a payment failed when I had alr...

  • Visitor
  • Plan Premium Country USA Device Iphone 13 Operating System iOS 10   My Question or Issue I joined my sisters spotify duo plan and for some reason spotify keeps kicking me out with a me...
  • Lyubka
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes