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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7927 Views
  • 23 replies
  • 2 likes
  • 7927 Views
  • 23 replies
  • 2 likes

Superuser Contribution App nao atualiza para premium

Eh o seguinte...Atualizei minha conta para Premium hoje pela manhã. No website eu faço login e lá já aparece "Spotify Premium", porém ao abrir o App no celular ainda aparece "free". Eu vim em busca de respostas, e já tentei de tudo. Primeiro eu digo ...

  • Casual Listener
  • Eh o seguinte... Atualizei minha conta para Premium hoje pela manhã. No website eu faço login e lá já aparece "Spotify Premium", porém ao abrir o App no celular ainda aparece "free". Eu vim em busca...
  • RodrigoPalma
  • Roadie
  • 2129 Views
  • 1 replies
  • 1 likes
  • 2129 Views
  • 1 replies
  • 1 likes

Superuser Contribution Got charged while on premium trial

I signed up for a premium trial, chose family variety. I still had to provide payment information. I was charged within a day. Where's my 30 days of free trial???

  • Newbie
  • I signed up for a premium trial, chose family variety. I still had to provide payment information. I was charged within a day. Where's my 30 days of free trial???
  • RodrigoPalma
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Direccion de casa

Porque le pide a mis familiares la direccion de casa, yo no he ingresado la direccion mi cuenta esta conectada al facebook

  • Newbie
  • Porque le pide a mis familiares la direccion de casa, yo no he ingresado la direccion mi cuenta esta conectada al facebook
  • RodrigoPalma
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where is the appropriate link for the $9.99 subscription?

The only place I could find this offer was here:https://www.spotify.com/us/premium/?checkout=falseand then when I click on the link to the $9.99 subscription, and it takes me here:https://www.spotify.com/us/purchase/panel/?checkout=false#__familyplan...

  • Regular
  • The only place I could find this offer was here: https://www.spotify.com/us/premium/?checkout=false and then when I click on the link to the $9.99 subscription, and it takes me here: https:/...
  • RodrigoPalma
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Saying My Account Can't be Charged

A week ago, Spotify charged my account the $10 like every month, but now, a week later, I'm getting a red notification on Spotify on my iPhone that they couldn't charge my account, but they already did for the month?

  • Newbie
  • A week ago, Spotify charged my account the $10 like every month, but now, a week later, I'm getting a red notification on Spotify on my iPhone that they couldn't charge my account, but they already d...
  • RodrigoPalma
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium code not working

I bought premium for a month and got a reciept, but it doesnt work. The code isn't working. I Asked for help where I bought, but they couldnt help. They told me to contact you

  • Newbie
  • I bought premium for a month and got a reciept, but it doesnt work. The code isn't working. I Asked for help where I bought, but they couldnt help. They told me to contact you
  • RodrigoPalma
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution $35

I got charged twice on my account. One charge was $10.77 and the other one was $35.00. I don't understand why I got charged $35.00.

  • Newbie
  • I got charged twice on my account. One charge was $10.77 and the other one was $35.00. I don't understand why I got charged $35.00.
  • RodrigoPalma
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

If I paid on a certain day why is it being activated 30 days later?...I Wanna Skip Songs Now...

  • Newbie
  • If I paid on a certain day why is it being activated 30 days later?... I Wanna Skip Songs Now...
  • RodrigoPalma
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution I forgot to pay for premium

I have forgot to pay the premium (family)What should i do if i only get a chance to pay 5 days later?Will the premium disappear?I hope not..

  • Newbie
  • I have forgot to pay the premium (family) What should i do if i only get a chance to pay 5 days later? Will the premium disappear? I hope not..
  • RodrigoPalma
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Im being charged for premium even though im on someone elses family plan

I used to have a spotify accout that i paid for, then i joined a family plan. The issue is that im still paying $10 a month for a premium account, even though im on someone else's family plan. Ive already gotten in contact with a spotify representati...

  • Visitor
  • I used to have a spotify accout that i paid for, then i joined a family plan. The issue is that im still paying $10 a month for a premium account, even though im on someone else's family plan. Ive al...
  • RodrigoPalma
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelei a conta premium e recebi a cobrança de 16,90 confirmada.

Eu cancelei a conta premium alguns dias antes de precisar renovar, e quando olhei agora minha fatura, está lá a cobrança dos R$ 16,90, quero que cancelem por favor, depois voltarei a assinar, mas agora não posso. Eu gostaria do extorno do valor ou ca...

  • Newbie
  • Eu cancelei a conta premium alguns dias antes de precisar renovar, e quando olhei agora minha fatura, está lá a cobrança dos R$ 16,90, quero que cancelem por favor, depois voltarei a assinar, mas ago...
  • RodrigoPalma
  • Roadie
  • 169 Views
  • 1 replies
  • 1 likes
  • 169 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium

When I go to start a free 30 day trial my card and PayPal don't link. It says there's been an error. All I want to do is download songs I like.

  • Newbie
  • When I go to start a free 30 day trial my card and PayPal don't link. It says there's been an error. All I want to do is download songs I like.
  • RodrigoPalma
  • Roadie
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me funciona spotify premium

Hola, instale spotify premium y no me funciona. Intente con cerrar la cuenta e iniciar sección de nuevo, reincie el celular y también desinstalé la aplicacion y la volvi a instalar. Quiero saber cual es la solucion, porque lo estoy pagando

  • Newbie
  • Hola, instale spotify premium y no me funciona. Intente con cerrar la cuenta e iniciar sección de nuevo, reincie el celular y también desinstalé la aplicacion y la volvi a instalar. Quiero saber cual...
  • RodrigoPalma
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working properly

I bought premium that day and I'm able to download songs and play any song I want. But I still can't skip songs... it always sais: "you've discovered a premium feature"... but I just bought premium?! (have got screenshots, if required)

  • Newbie
  • I bought premium that day and I'm able to download songs and play any song I want. But I still can't skip songs... it always sais: "you've discovered a premium feature"... but I just bought premium?!...
  • RodrigoPalma
  • Roadie
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution suscripción

hoy, cuando quise registrar mi correo en spotify me di cuenta que ya tenía una cuenta (que posiblemente se me haya olvidado) restablecí la contraseña e ingresé a mi cuenta! pero noté que es una cuenta free y al momento de querer pasar a premium, no m...

  • Newbie
  • hoy, cuando quise registrar mi correo en spotify me di cuenta que ya tenía una cuenta (que posiblemente se me haya olvidado) restablecí la contraseña e ingresé a mi cuenta! pero noté que es una cuent...
  • RodrigoPalma
  • Roadie
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripcion terminada antes de tiempo

Me acabo de llegar un email donde se me informa que mi cuenta familiar premium ha sido cancelada. Esto antes del tiempo, adquiri un codigo por 12 meses y actualmente llevo 9 meses de uso del codigo.Alguna ayuda frente a este tema.

  • Newbie
  • Me acabo de llegar un email donde se me informa que mi cuenta familiar premium ha sido cancelada. Esto antes del tiempo, adquiri un codigo por 12 meses y actualmente llevo 9 meses de uso del codigo. ...
  • RodrigoPalma
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charge on my debit card/Spotify no devuelve una cantidad extra cargada a mí tarjeta

Spotify charged an amount in my debit card as an authorization of my bank. But the bank says that Spotify have to give back the amount, but that was a month ago and they keep changing for Spotify premium without giving back that first amount. Thanks....

  • Newbie
  • Spotify charged an amount in my debit card as an authorization of my bank. But the bank says that Spotify have to give back the amount, but that was a month ago and they keep changing for Spotify pre...
  • RodrigoPalma
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

How come on my bank account I'm charged $4.99 but I didn't even finish the process of getting premium. I didn't prove that I was a student yet. How come I'm eating charged and will I get my money back?

  • Newbie
  • How come on my bank account I'm charged $4.99 but I didn't even finish the process of getting premium. I didn't prove that I was a student yet. How come I'm eating charged and will I get my money bac...
  • RodrigoPalma
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for 2 subscriptions?

I don't want to be paying for 2 subscriptions. Please remove the student subscription from my sc count so I don't pat extra money.

  • Newbie
  • I don't want to be paying for 2 subscriptions. Please remove the student subscription from my sc count so I don't pat extra money.
  • RodrigoPalma
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Premium

My CC expired and my Premium was suspended. All paid up now and i even have a reciept from Apple. Still no premium. How do i get it back?

  • Newbie
  • My CC expired and my Premium was suspended. All paid up now and i even have a reciept from Apple. Still no premium. How do i get it back?
  • jnorris170
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes