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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5856 Views
  • 23 replies
  • 2 likes
  • 5856 Views
  • 23 replies
  • 2 likes

Superuser Contribution Pago premium

Buen día, he realizado mi pago alrededor de 3 veces, y aún me aparece el mensaje en la app de que debo hacer mi pago ASAP. Necesito soporte para que me ayuden a revisar mi cuenta, por favor. Muchas gracias

  • Casual Listener
  • Buen día, he realizado mi pago alrededor de 3 veces, y aún me aparece el mensaje en la app de que debo hacer mi pago ASAP. Necesito soporte para que me ayuden a revisar mi cuenta, por favor. Muchas g...
  • Sandra30
  • Casual Listener
  • 268 Views
  • 4 replies
  • 0 likes
  • 268 Views
  • 4 replies
  • 0 likes

Superuser Contribution Pay by cash

Hi I just want to ask what will put in senders name if chose pay by cash? Is it my whole name or just my username? Thank you

  • Casual Listener
  • Hi I just want to ask what will put in senders name if chose pay by cash? Is it my whole name or just my username? Thank you
  • jsingian
  • Casual Listener
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not letting me get a free trial

When I try to get a free trial it says got it or dismiss but then when I click on got it, it goes away and doesn't give me my free trial PLEASE HELP MEE!!

  • Casual Listener
  • When I try to get a free trial it says got it or dismiss but then when I click on got it, it goes away and doesn't give me my free trial PLEASE HELP MEE!!
  • SergioDavid
  • Roadie
  • 286 Views
  • 1 replies
  • 1 likes
  • 286 Views
  • 1 replies
  • 1 likes

Superuser Contribution premium ending

When I signed up to have Spotify Premium I had 1 month free, and I choose to have an email sent to my email address when this month was about to stop bc I just wanted the free month you know. But Spotify never sent this email and they took 10€ from m...

  • Newbie
  • When I signed up to have Spotify Premium I had 1 month free, and I choose to have an email sent to my email address when this month was about to stop bc I just wanted the free month you know. But Spo...
  • SergioDavid
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

I have Spotify premium but it keeps popping up and saying "you discovered a premium feature!" I'm not sure why this is happening as my account says premium too.

  • Newbie
  • I have Spotify premium but it keeps popping up and saying "you discovered a premium feature!" I'm not sure why this is happening as my account says premium too.
  • SergioDavid
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Leaving Sprint-how do I keep Spotify Premium?

My Spotify premium is tethered and billed through my Sprint account. What do I do to keep my account since I'm ending my service through Sprint?Prior to Sprint, I had Premium and paid Spotify directly.I just don't know what to do about it since it's ...

  • Newbie
  • My Spotify premium is tethered and billed through my Sprint account. What do I do to keep my account since I'm ending my service through Sprint? Prior to Sprint, I had Premium and paid Spotify direc...
  • SergioDavid
  • Roadie
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Superuser Contribution updating payment info

Cant change my payment info all that comes up is that buffering circle. does anyone now how to fix this problem?

  • Casual Listener
  • Cant change my payment info all that comes up is that buffering circle. does anyone now how to fix this problem?
  • SergioDavid
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Expired credit card

Hi,the credit card connected with my Spotify account has expired, and the montly charge is not going through. I won't be able to update my payment details until the end of August. How much of an issue is this? Does this correspond to downgrading the ...

  • Newbie
  • Hi, the credit card connected with my Spotify account has expired, and the montly charge is not going through. I won't be able to update my payment details until the end of August. How much of an is...
  • SergioDavid
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify censors music - I'm leaving for good.

"Hate music", "racist music", "misogyny in music" etc. I don't care! We have free speech, the right to freedom of expression, so if you don't like that type of music, don't listen to it! When you start to censor music just because some political corr...

  • Casual Listener
  • "Hate music", "racist music", "misogyny in music" etc. I don't care! We have free speech, the right to freedom of expression, so if you don't like that type of music, don't listen to it! Wh...
  • SergioDavid
  • Roadie
  • 162 Views
  • 1 replies
  • 5 likes
  • 162 Views
  • 1 replies
  • 5 likes

Superuser Contribution I paid twice premium account but still i dont have premium WHY?

I want to have student premium but i dont know why i cant selected "show us you are a student " butons. So i cant have premium but i paid twice 6.99 tl please give me back my many or premium.

  • Newbie
  • I want to have student premium but i dont know why i cant selected "show us you are a student " butons. So i cant have premium but i paid twice 6.99 tl please give me back my many or premium.
  • SergioDavid
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Did not get free trial

So I applied for the student premium account. My college was verified and I still was charged the 4.99. The only reason why I am bringing this up is because is that I never tried premium but I am still being charged for it on the first month, which t...

  • Newbie
  • So I applied for the student premium account. My college was verified and I still was charged the 4.99. The only reason why I am bringing this up is because is that I never tried premium but I am sti...
  • SergioDavid
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still being charged for account I cannot log into

I am still being charged $9.99 and I'm not able to log into my account! 2 weeks ago it kicked me out, I try to log in and it says wrong password. I try to enter in my email to change my password, but it says email not associated with account; then I ...

  • Newbie
  • I am still being charged $9.99 and I'm not able to log into my account! 2 weeks ago it kicked me out, I try to log in and it says wrong password. I try to enter in my email to change my password, but...
  • SergioDavid
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Mes de prueba cobrado

Ayer inicié mi prueba de 30 días premium y pagué con una tarjeta débito, supuse que el valor que aparecía al pagar no sería descontado de mi cuenta pues los 30 días son GRATIS. A quien debo dirigirme para solucionar esto?

  • Newbie
  • Ayer inicié mi prueba de 30 días premium y pagué con una tarjeta débito, supuse que el valor que aparecía al pagar no sería descontado de mi cuenta pues los 30 días son GRATIS. A quien debo dirigirme...
  • Mariano5
  • Casual Listener
  • 335 Views
  • 3 replies
  • 0 likes
  • 335 Views
  • 3 replies
  • 0 likes

Superuser Contribution Billing Issue

Dear Spotify,I have been getting billed on multiple accounts when i only use one. I want a refund for the money used on the accounts i never used and i want them deleted please. Contact me asap, i have filed a dispute with my bank.

  • Newbie
  • Dear Spotify, I have been getting billed on multiple accounts when i only use one. I want a refund for the money used on the accounts i never used and i want them deleted please. Contact me asap, i ...
  • SergioDavid
  • Roadie
  • 400 Views
  • 1 replies
  • 0 likes
  • Mac
    Mobile
  • 400 Views
  • 1 replies
  • 0 likes

Solved!! Add more skips

My daughter gets the message 'to add more skips, get premium' when skipping through individual songs and after skipping through ten songs. We have family premium. She has checked her account status, which confirms she has premium. There are one or tw...

  • Casual Listener
  • My daughter gets the message 'to add more skips, get premium' when skipping through individual songs and after skipping through ten songs. We have family premium. She has checked her account status, ...
  • Nico
  • Community Legend
  • 579 Views
  • 3 replies
  • 0 likes
  • 579 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Purshased family (paid), but charged with student price too

i've purshased a family plan and have pay with mi Credit Card. im checking my payments and i've been charged 2 times for different plans, i've searching and i've charged for student plan too.

  • Casual Listener
  • i've purshased a family plan and have pay with mi Credit Card. im checking my payments and i've been charged 2 times for different plans, i've searching and i've charged for student plan too.
  • takercitu
  • Casual Listener
  • 810 Views
  • 3 replies
  • 0 likes
  • 810 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged twice and still not premium

Hi, I was trying to subscribe to Spotify Premium for students. The website asked for my bank account information which I provided but it stated that I would not be charged yet as it was only to verify my information. The website then took me to gener...

  • Newbie
  • Hi, I was trying to subscribe to Spotify Premium for students. The website asked for my bank account information which I provided but it stated that I would not be charged yet as it was only to verif...
  • SergioDavid
  • Roadie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Impossible de remettre mes informations bancaires

Bonjour, mon père résidant au Brésil avait un compte premium spotify sauf que sa carte bancêtre a expiré.Il a donc essayé de remettre ses nouvelles informations bancaires sauf que cela ne marche pas car Spotify dit que la TVA est incorrecte et nous d...

  • Newbie
  • Bonjour, mon père résidant au Brésil avait un compte premium spotify sauf que sa carte bancêtre a expiré. Il a donc essayé de remettre ses nouvelles informations bancaires sauf que cela ne marche pa...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

The student discount

Hello there, yesterday i want to see if my school was on the student list then i wrote my card details, after that i saw that my school wasent listed up for it, then they charged me for the money, without i got premium?

  • Newbie
  • Hello there, yesterday i want to see if my school was on the student list then i wrote  my card details, after that i saw that my school wasent listed up for it, then they charged me for the mo...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Can't Activate Premium Using Globe Prepaid

Hi, I created a new spotify account and I wanted to upgrade my account to Premium, globe messaged me to open spotify>settings>subscription>get spotify premium but when I went to the Subscriptions it said: 'try spotify premium free' I clicked on it an...

  • Newbie
  • Hi, I created a new spotify account and I wanted to upgrade my account to Premium, globe messaged me to open spotify>settings>subscription>get spotify premium but when I went to the Subscrip...
  • revlys
  • Casual Listener
  • 1684 Views
  • 1 replies
  • 0 likes
  • Account
    globe
    Help
    philippines
    Premium
    prepaid
    Spotify
  • 1684 Views
  • 1 replies
  • 0 likes