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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76333 Views
  • 27 replies
  • 5 likes
  • 76333 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43388 Views
  • 19 replies
  • 2 likes
  • 43388 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31424 Views
  • 17 replies
  • 3 likes
  • 31424 Views
  • 17 replies
  • 3 likes

Superuser Contribution Spotify Premium Support

i created spotify premium i paid 129 premium in 3days my account is back to free i need help support .this issue is happening to every one.we need feedback.thanks

  • Newbie
  • i created spotify premium i paid 129 premium in 3days my account is back to free i need help support . this issue is happening to every one. we need feedback. thanks
  • SergioDavid
  • Roadie
  • 930 Views
  • 1 replies
  • 0 likes
  • 930 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overcharging / talking to spotify

I am being charged for two premium accounts - one student and one regular, but I have checked all possible emails and I only have one account. Why is this happening? Can I cancel the regular one? Is there any chance for refund? As how the **bleep** d...

  • Newbie
  • I am being charged for two premium accounts - one student and one regular, but I have checked all possible emails and I only have one account. Why is this happening? Can I cancel the regular one? Is ...
  • SergioDavid
  • Roadie
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution My friend has sent up a spotify account with my bank card,

My friend has sent up a spotify account with my bank card, and then lost her phone. She has no way of canceling the account now please help!!!!

  • Newbie
  • My friend has sent up a spotify account with my bank card, and then lost her phone. She has no way of canceling the account now please help!!!!
  • SergioDavid
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads

I have Spotify Premium and now i did get a message that i cant download musici until i removed some albums

  • Newbie
  • I have Spotify Premium and now i did get a message that i cant download musici until i removed some albums 
  • SergioDavid
  • Roadie
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution Erro conta Premium cancelada sozinha

Fiz a inscrição promocional para R$1,99 da conta Premium por 3 meses, após desinstalar o App . A conta voltou a ser Free e agora está cobrando R$16,90 para migração de conta Premium para Free. Como retornar a minha conta Premium procional? Ainda esto...

  • Newbie
  • Fiz a inscrição promocional para R$1,99 da conta Premium por 3 meses, após desinstalar o App . A conta voltou a ser Free e agora está cobrando R$16,90 para migração de conta Premium para Free. Como r...
  • SergioDavid
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Spotify Premium-Beitrag eingezogen - trotzdem nur Spotify Free freigeschaltet

Seit Februar 2017 habe ich einen Spotify Premium - Account. Dies hat auch über vier Monate - einschließlich der Beitrag-Abbuchung vom Konto (letzter Beleg v. 23.06.17 i.H.v. 9,99 €) - einwandfrei funktioniert.Seit drei Tagen steht mir - sowohl über d...

  • Newbie
  • Seit Februar 2017 habe ich einen Spotify Premium - Account. Dies hat auch über vier Monate - einschließlich der Beitrag-Abbuchung vom Konto (letzter Beleg v. 23.06.17 i.H.v. 9,99 €) - einwandfrei fun...
  • 90 Views
  • 0 replies
  • 0 likes
  • 90 Views
  • 0 replies
  • 0 likes

Superuser Contribution premium customern and cannot login as i am in a foreign country

I am a premium member and have been out of the USA for more than 2 weeks, when trying to log in it says log in failed and you can only listen to spotify for 2 weeks when in a foreign country.. now what? I am still paying , cannot log in, opened a new...

  • Newbie
  • I am a premium member and have been out of the USA for more than 2 weeks, when trying to log in it says log in failed and you can only listen to spotify for 2 weeks when in a foreign country.. now wh...
  • SergioDavid
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Solved!! Charged for subscription but did not subscribe

HiI've been told by my bank that spotify is charging me for a subscription which I have not subscribed to. Also, it shows on my account that I'm on Spotify Free.I'm fine with the free service but I don't need a subscription at all.Can someone help me...

  • Newbie
  • Hi I've been told by my bank that spotify is charging me for a subscription which I have not subscribed to. Also, it shows on my account that I'm on Spotify Free. I'm fine with the free service...
  • carl_harris
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Premium não está funcionando

Bom dia, até ontem, meu spotify premium estava funcionando normalmente, porém hoje a minha conta está como Free, sendo que eu paguei, ta la no cartão mostrando o pagamente e também recebi o recibo. Açguém sabe como resolver?

  • Casual Listener
  • Bom dia, até ontem, meu spotify premium estava funcionando normalmente, porém hoje a minha conta está como Free, sendo que eu paguei, ta la no cartão mostrando o pagamente e também recebi o recibo. A...
  • dhione
  • Casual Listener
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Premium family suddenly stopt working

Hi there, We have been happily using Family Premium for months now. However last night it suddenly stopt working. We have paid for this month's subscription and have changed nothing in settings or anything. Can someone help us solve this, or give us ...

  • Newbie
  • Hi there,    We have been happily using Family Premium for months now. However last night it suddenly stopt working. We have paid for this month's subscription and have changed nothing in...
  • anni_friiitz
  • Casual Listener
  • 145 Views
  • 2 replies
  • 0 likes
  • 145 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Paying twice for last 2 months

Hi AllI pay my Spotify through my T Mobile phone bill however have noticed over last 3 months I have been charged 12.99 separately by Spotify (through iTunes) for months I already have covered? I have cancelled the subscription through ITunes now but...

  • Casual Listener
  • Hi All I pay my Spotify through my T Mobile phone bill however have noticed over last 3 months I have been charged 12.99 separately by Spotify (through iTunes) for months I already have covered? I...
  • Jennifercabstat
  • Casual Listener
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

Problemas para pagar con TDC

Buenas noches, estoy teniendo problemas para pagar, la tarjeta que tengo registrada presento un bloqueo, intente hacer como 10 cargos y no me permitio, cambie el modo de pago 4 veces, con tarjetas distintas de bancos distintos, ninguna tiene bloqueos...

  • Newbie
  • Buenas noches, estoy teniendo problemas para pagar, la tarjeta que tengo registrada presento un bloqueo, intente hacer como 10 cargos y no me permitio, cambie el modo de pago 4 veces, con tarjetas di...
  • 65 Views
  • 0 replies
  • 0 likes
  • 65 Views
  • 0 replies
  • 0 likes

Superuser Contribution Still being charged for premium

We have looked at all our accounts and non of them have premium. We have been charged since feb. How do we find out which accounts have premium.

  • Visitor
  • We have looked at all our accounts and non of them have premium. We have been charged since feb. How do we find out which accounts have premium.
  • JuanCamilo
  • Roadie
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone UK / Spotify premium not working

Hello I had a Spotify premium account and I just subscribed to a Vodafone monthly plan in the UK which includes the Premium Account. I cancelled my previous sub. and tired to add the Vodafone but it does not seem to work. My account is still on the f...

  • Newbie
  • Hello    I had a Spotify premium account and I just subscribed to a Vodafone monthly plan in the UK which includes the Premium Account. I cancelled my previous sub. and tired to add the V...
  • JuanCamilo
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Suscripción

Hola, tengo una pregunta, tengo dos suscripciones a Spotify, solo que una de ellas, era de mi novia y ahora le estoy pagando el Spotify a ella y ya no estamos juntos, quiero saber cómo hago para cancelar esa suscripción? Tengo tarjeta MasterCard. Gra...

  • Newbie
  • Hola, tengo una pregunta, tengo dos suscripciones a Spotify, solo que una de ellas, era de mi novia y ahora le estoy pagando el Spotify a ella y ya no estamos juntos, quiero saber cómo hago para canc...
  • Bittencourt
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

I don't want Spotify family premium

All I want is to change my spotify account from NZ to Aus now I've moved but it wants to charge me $8 more for the family version which I don't want (probably more of an increase than that if you account for exchange rate). Someone please tell me how...

  • Newbie
  • All I want is to change my spotify account from NZ to Aus now I've moved but it wants to charge me $8 more for the family version which I don't want (probably more of an increase than that if you acc...
  • Bittencourt
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Opção boleto não aparece pra mim

Li em vários lugares que era só abrir e clicar "seja premium". Já tenho conta, e não aparece pra mim essa opcão.Onde eu clico? Obrigada!

  • Newbie
  • Li em vários lugares que era só abrir e clicar "seja premium". Já tenho conta, e não aparece pra mim essa opcão. Onde eu clico?   Obrigada!
  • Bittencourt
  • Spotify Star
  • 2408 Views
  • 1 replies
  • 1 likes
  • 2408 Views
  • 1 replies
  • 1 likes

Suscripción Premium

Hola...El día de hoy me hicieron el cargo para la suscripción premium y sigo teniendo el spotyfi gratuito.... necesito ayuda, ya trate de solucionarlo y nada ....

  • Newbie
  • Hola... El día de hoy me hicieron el cargo para la suscripción premium y sigo teniendo el spotyfi gratuito.... necesito ayuda, ya trate de solucionarlo y nada .... 😕
  • 57 Views
  • 0 replies
  • 0 likes
  • 57 Views
  • 0 replies
  • 0 likes

IMPORTANT: My Credit Card Info on another premium account

I used my credit card on another person account so he\she could have premium. Now I want to stop paying that persons premium and have no idea how.. I already cancel my premium account (I will get it back) but since we're talking about another person ...

  • Newbie
  • I used my credit card on another person account so he\she could have premium. Now I want to stop paying that persons premium and have no idea how.. I already cancel my premium account (I will get it ...
  • 86 Views
  • 0 replies
  • 1 likes
  • 86 Views
  • 0 replies
  • 1 likes

Me cobraron dos veces la suscripción

Intenté suscribirme a Spotify premium y no fue posible porque su servidor no completaba el proceso, pero sin embargo miro en mi cuenta que me cobraron dos veces la suscripción necesito que me devuelvan el dinero por favor.

  • Newbie
  • Intenté suscribirme a Spotify premium y no fue posible porque su servidor no completaba el proceso, pero sin embargo miro en mi cuenta que me cobraron dos veces la suscripción necesito que me devuelv...
  • 59 Views
  • 0 replies
  • 0 likes
  • 59 Views
  • 0 replies
  • 0 likes