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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5095 Views
  • 23 replies
  • 2 likes
  • 5095 Views
  • 23 replies
  • 2 likes

Superuser Contribution premium suddenly stopped working

I subscreibe to spotify premium last christmas, so I still have a few months left on my year subscription, but today all of the premium features suddenly stopped working. It would be great if spotify support could check this issue out.

  • Newbie
  • I subscreibe to spotify premium last christmas, so I still have a few months left on my year subscription, but today all of the premium features suddenly stopped working. It would be great if spotify...
  • MonicaM_Bogota
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution No premium features

I bought premium for family, but on the account which i bought it for, it doesnt have any premium features on my playlists or saved songs. Help?

  • Newbie
  • I bought premium for family, but on the account which i bought it for, it doesnt have any premium features on my playlists or saved songs. Help?
  • MonicaM_Bogota
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO PUEDO ACTUALIZAR LOS DATOS DE PAGO

Buenos días.Spotify me ha solicitado actualizar los datos de pago pero no he podido registrar la nueva tarjeta de credito para pagar ya que me aparece un letrero con el lema "Ups, algo ha salido mal, intentalo de nuevo más tarde", sin embargo lo he i...

  • Newbie
  • Buenos días. Spotify me ha solicitado actualizar los datos de pago pero no he podido registrar la nueva tarjeta de credito para pagar ya que me aparece un letrero con el lema "Ups, algo ha salido ma...
  • MonicaM_Bogota
  • Roadie
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Change Payment Information.

Tried to change my payment information because I got a new card. Screen keeps spinning saying payment failed. Would'nt let me update my information, so I just cancelled my accounting thinking that it would let me reapply. But now I have no premium ac...

  • Casual Listener
  • Tried to change my payment information because I got a new card. Screen keeps spinning saying payment failed. Would'nt let me update my information, so I just cancelled my accounting thinking that it...
  • WillKirkgard
  • Newbie
  • 279 Views
  • 5 replies
  • 0 likes
  • 279 Views
  • 5 replies
  • 0 likes

Superuser Contribution Changing Payment Not Working

I recently switched debit cards and am trying to switch to my new debit card so I can maintain my Spotify Premium subscription. Every time I try to change the card information to my new card, it comes up with the message "Oops! Something went wrong, ...

  • Newbie
  • I recently switched debit cards and am trying to switch to my new debit card so I can maintain my Spotify Premium subscription. Every time I try to change the card information to my new card, it come...
  • MonicaM_Bogota
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice per month for two months now and cannot get any help solving this!!!!!

I have recently noticed for the past two months now that my bank account is being charged by Spotify twice a month with two different amounts. Once around the 9th or 10th of $10.59 and again around the 17th or something of $13.77. I saw where the Hel...

  • Newbie
  • I have recently noticed for the past two months now that my bank account is being charged by Spotify twice a month with two different amounts. Once around the 9th or 10th of $10.59 and again around t...
  • MonicaM_Bogota
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Un intruso en mi cuenta

Hola, desde hace un par de dias estoy teniendo un dispositivo ajeno o extrano en mi cuenta, lo sorprendi cuando la app me indica q se esta reproduciendo en otro dispositivo y lo ha hecho insistemente. Mi cuenta esta asociada a facebook, cambie la pas...

  • Visitor
  • Hola, desde hace un par de dias estoy teniendo un dispositivo ajeno o extrano en mi cuenta, lo sorprendi cuando la app me indica q se esta reproduciendo en otro dispositivo y lo ha hecho insistemente...
  • 276 Views
  • 0 replies
  • 1 likes
  • 276 Views
  • 0 replies
  • 1 likes

Cobrança indevida

Tentei assinar o Premium universitário, coloquei minha faculdade, porém não conclui a identificação de que era estudande e sai da aba de verificação, porém na fatura chegou uma cobrança do SpotifyPs: a conta ainda está FREE

  • Newbie
  • Tentei assinar o Premium universitário, coloquei minha faculdade, porém não conclui a identificação de que era estudande e sai da aba de verificação, porém na fatura chegou uma cobrança do Spotify P...
  • Bittencourt
  • Spotify Star
  • 191 Views
  • 3 replies
  • 0 likes
  • 191 Views
  • 3 replies
  • 0 likes

30 data free trial

Hey! I had a Spotify account and I tried the 30 days free offer. I closed that account and create a new one. And I wanted to try the 30 days free but when I wrote my credit card number a message told me that it seems like I have a similar offer. I wa...

  • Visitor
  • Hey! I had a Spotify account and I tried the 30 days free offer. I closed that account and create a new one. And I wanted to try the 30 days free but when I wrote my credit card number a message told...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Being Charged 5 times for spotify

Hello I just signed up for spotify student discount, but it kept redirecting me back to the billing information. So I didn't know if I was being charged for every attempt to get Spotify Student. Is there a way to get reimbursed my $4.99 back all thos...

  • Newbie
  • Hello I just signed up for spotify student discount, but it kept redirecting me back to the billing information.  So I didn't know if I was being charged for every attempt to get Spotify Student...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable premium in non exitent account

Hi i've closed my facebook account which was linked to spotify, but now i can't log to spotify and i can use only the current actives sessions but once i try to access to my account spotify open edge explorer and i can't access to my account to cance...

  • Newbie
  • Hi i've closed my facebook account which was linked to spotify, but now i can't log to spotify and i can use only the current actives sessions but once i try to access to my account spotify open edge...
  • MonicaM_Bogota
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Started free premium trial yet it won't work

This morning I started my free premium trial and the only thing it's allowed me to do is download songs anytime I try to do anything you need for premium an add pop s up telling me to get premium then takes me to family premium when I don't need it.H...

  • Newbie
  • This morning I started my free premium trial and the only thing it's allowed me to do is download songs anytime I try to do anything you need for premium an add pop s up telling me to get premium the...
  • slayerdoctor
  • Newbie
  • 147 Views
  • 1 replies
  • 1 likes
  • 147 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Premium will not work on phone.

I got Spotify premium and it recently stopped working on my cell phone. Using the same login it works on both my PS4 and my laptop, but will only show as a free account on my phone?

  • Regular
  • I got Spotify premium and it recently stopped working on my cell phone. Using the same login it works on both my PS4 and my laptop, but will only show as a free account on my phone?
  • Slayer02348
  • Regular
  • 536 Views
  • 11 replies
  • 0 likes
  • 536 Views
  • 11 replies
  • 0 likes

I have to pay for my free trial time

Hello,I have to pay for my free trial time that is not normal?I had 2 months spotify premium , so i paid 1 month but i also have to pay the second month but that was the free trial time.Can you help me?

  • Newbie
  • Hello, I have to pay for my free trial time that is not normal? I had 2 months spotify premium , so i paid 1 month but i also have to pay the second month but that was the free trial time. Can you...
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Inclusão de pessoas no premium família.

Boa tarde, estou tentando incluir minha prima que reside no mesmo endereço que o meu, mas não consigo. Pois estou recebendo um email, dizendo que ela não reside no mesmo endereço, porém ela reside. E agora ?

  • Newbie
  • Boa tarde,  estou tentando incluir minha prima que reside no mesmo endereço que o meu, mas não consigo. Pois estou recebendo um email, dizendo que ela não reside no mesmo endereço, porém ela re...
  • RafinhaVilela
  • Casual Listener
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS App says Premium but can't use Premium features..

I bought one month of Premium and in the iOS app it says I have Premium but I don't have access to the Premium features.. I logged off and on several times, also reinstalled the Spotify app. Not sure what's going on..?

  • Casual Listener
  • I bought one month of Premium and in the iOS app it says I have Premium but I don't have access to the Premium features.. I logged off and on several times, also reinstalled the Spotify app. Not sure...
  • bbouws
  • Casual Listener
  • 182 Views
  • 2 replies
  • 0 likes
  • 182 Views
  • 2 replies
  • 0 likes

Cancel normal premium while on family plan?

Hi,My family recently decided to join the family plan for premium. When I accepted, I was already registered for normal premium, at $10/month. I can not figure out how to cancel this, and now my account is being billed for 2 different plans. How do i...

  • Newbie
  • Hi, My family recently decided to join the family plan for premium. When I accepted, I was already registered for normal premium, at $10/month. I can not figure out how to cancel this, and now my ac...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes