Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 79776 Views
- 50 replies
- 4 likes
- 79776 Views
- 50 replies
- 4 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 10054 Views
- 23 replies
- 2 likes
- 10054 Views
- 23 replies
- 2 likes
no puedo suscribirme, es decir no acepta mi tarjeta de debito
Tengo todos los requisitos antes de hacer el pago , sim embargo no me funciono.
- Tengo todos los requisitos antes de hacer el pago , sim embargo no me funciono.
-
-
- Spotify Star
- 211 Views
- 1 replies
- 0 likes
- 211 Views
- 1 replies
- 0 likes
I am on a Premium trial. Why do I get ads every five songs??
Supposed to be no ads. I am going to have to cancel in a day or two.
- Supposed to be no ads. I am going to have to cancel in a day or two.
-
-
- Spotify Star
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
Error when adding a payment card
PlanFreeCountryUkraineDeviceiPhone XsOperating SystemIOS 16.5.1 (c) My Question or IssueWhen trying to add a payment card, an error appears that the payment method does not correspond to the specified country, although the country is set correctly
- Plan Free Country Ukraine Device iPhone Xs Operating System IOS 16.5.1 (c) My Question or Issue When trying to add a payment card, an error appears that the payment method does not c...
-
-
- Spotify Star
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
Problemas con la factura de premium
PlanGratis/PremiumPaís dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)sistema operativo(iOS 10, Android Oreo, Windows 10, etc.) Mí pregunta o problemaMe llegó el correo de Spotify que en agosto pagaba lo mismo que en el mes de ju...
- Plan Gratis/Premium País dispositivo (iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016) sistema operativo (iOS 10, Android Oreo, Windows 10, etc.) Mí pregunta o ...
-
-
- Spotify Star
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
Can you buy spotify premium while under a free trial?
Hi, I will be under a paid premium subscription soon, but as I wait, I want to use the free trial right now. Can I purchase and be put underneath a paid plan when I am in the middle of a free trial? Thanks.
- Hi, I will be under a paid premium subscription soon, but as I wait, I want to use the free trial right now. Can I purchase and be put underneath a paid plan when I am in the middle of a free trial? ...
-
-
- Spotify Star
- 239 Views
- 1 replies
- 0 likes
- 239 Views
- 1 replies
- 0 likes
Why Spotify still charges the old credit card even when I removed it from Payment method?
PlanPremiumCountryVietnamDevice(iPhone 11, Desktop, Ipad 11 Pro) My Question or IssueWhy Spotify still charges the old credit card even when I removed it from Payment method?
- Plan Premium Country Vietnam Device (iPhone 11, Desktop, Ipad 11 Pro) My Question or Issue Why Spotify still charges the old credit card even when I removed it from Payment method?
-
-
- Spotify Star
- 158 Views
- 1 replies
- 0 likes
- 158 Views
- 1 replies
- 0 likes
Superuser Contribution Cambie de plan individual a familiar y me genera 2 cobros
Hola,agradezco si alguien me puede ayudar a resolver mi dudaSucede que hoy 05 de septiembre debía renovar mi plan familiar y por error pague fue el plan individual, me hicieron el respectivo cobro de $16.900,00 sin embargo seleccione la opción de cam...
- Hola, agradezco si alguien me puede ayudar a resolver mi duda Sucede que hoy 05 de septiembre debía renovar mi plan familiar y por error pague fue el plan individual, me hicieron el respectivo cobr...
-
-
- Moderator
- 123 Views
- 1 replies
- 0 likes
- 123 Views
- 1 replies
- 0 likes
How to cancel Hulu but not Premium
I subscribed to Hulu through my Spotify Premium subscription a few years ago. I'd like to cancel my Hulu portion of my subscription, but not my Spotify Premium subscription. All resources I have found online mention to cancel my Spotify Premium subsc...
- I subscribed to Hulu through my Spotify Premium subscription a few years ago. I'd like to cancel my Hulu portion of my subscription, but not my Spotify Premium subscription. All resources...
-
-
- Casual Listener
- 508 Views
- 2 replies
- 0 likes
- 508 Views
- 2 replies
- 0 likes
I cant change my country even with Premiun account
I keep trying ti change my country from PERU TO USA and the app doesnt let me. i need to change my billing as i no longer using peruvian cards. please help
- I keep trying ti change my country from PERU TO USA and the app doesnt let me. i need to change my billing as i no longer using peruvian cards. please help
-
-
- Spotify Star
- 218 Views
- 3 replies
- 0 likes
- 218 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Change currency
I'm on the premiun plan and the currency is in aus dollars how do I change it to euros? Heather
- I'm on the premiun plan and the currency is in aus dollars how do I change it to euros? Heather
-
-
- Casual Listener
- 29500 Views
- 14 replies
- 1 likes
- 29500 Views
- 14 replies
- 1 likes
Pagar la cuenta de alguien mas que no vive conmigo
Actualmente mi pareja no vive conmigo, por lo que un plan duo no es funcional para mi y requiero ser yo quien pago su plan pero sin dejar mis datos bancarios en su cuenta, es esto posible?, como puedo lograrlo?
- Actualmente mi pareja no vive conmigo, por lo que un plan duo no es funcional para mi y requiero ser yo quien pago su plan pero sin dejar mis datos bancarios en su cuenta, es esto posible?, com...
-
-
- Spotify Star
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Payment declined
Hello, i am trying to pay my account with a credit card. I have tried with different cards but each time i like to pay it say "there was an error" created. We have tried on different days, different cards etc and the account used to function with no ...
- Hello, i am trying to pay my account with a credit card. I have tried with different cards but each time i like to pay it say "there was an error" created. We have tried on different days, different ...
-
-
- Spotify Star
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
Update payment fo duo subscription
PlanPremiumCountryPolandDevice(Samsung Galaxy S23) Hi.So I have premium duo subscription, but my last payment wasn't aplly and today I got information from my brother who used it with me that accounts are blocked, and I need to update my payment so I...
- Plan Premium Country Poland Device (Samsung Galaxy S23) Hi. So I have premium duo subscription, but my last payment wasn't aplly and today I got information from my brother who used ...
-
-
- Spotify Star
- 135 Views
- 1 replies
- 0 likes
- 135 Views
- 1 replies
- 0 likes
Superuser Contribution Bought Spotify 3 months premium but shows only 1 month
Plan Premium Country Bangladesh Device (iPhone SE (2020), Google Home Mini, Windows PC) Operating System (iOS 16.6, Windows 10) My Question or Issue I was using Spotify in Indian region but recently saw an offer to purchase an individual plan and get...
- Plan Premium Country Bangladesh Device (iPhone SE (2020), Google Home Mini, Windows PC) Operating System (iOS 16.6, Windows 10) My Question or Issue I was using Spotify in ...
-
-
- Moderator
- 324 Views
- 3 replies
- 0 likes
- 324 Views
- 3 replies
- 0 likes
My redeem card worked but isn't working
PlanPremiumCountryMalaysiaDeviceiPhone 11, Huawei Matebook D-15Operating SystemiOS 16, Windows 11 My Question or IssueI've had premium for a while, but there was no money in my debit card so it couldn't renew it that way, so I got myself a gift card ...
- Plan Premium Country Malaysia Device iPhone 11, Huawei Matebook D-15 Operating System iOS 16, Windows 11 My Question or Issue I've had premium for a while, but there was no money in ...
-
-
- Spotify Star
- 131 Views
- 1 replies
- 0 likes
- 131 Views
- 1 replies
- 0 likes
I canceled my Spotify subscription but still got charged, I need a refund
I canceled my subscription but it still took it out of my account..I’ve been with u all for a few years and don’t want to leave but I will if I don’t get a refund
- I canceled my subscription but it still took it out of my account..I’ve been with u all for a few years and don’t want to leave but I will if I don’t get a refund
-
-
- Spotify Star
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
Duo Premium in overseas!
So my brother and I have Duo Premium, But I’m currently in Honduras for two weeks while he’s back in the states. I want to cancel our premium since it’s his turn to pay, but I have no idea if I should cancel it on my timezone or his timezone (im two ...
- So my brother and I have Duo Premium, But I’m currently in Honduras for two weeks while he’s back in the states. I want to cancel our premium since it’s his turn to pay, but I have no idea if I shoul...
-
-
- Spotify Star
- 140 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes
Why is the student plan not available to members in Quebec?
I've been looking to switch to the Spotify Student Plan (from a free plan) and I don't understand why said plan is not available to members in Quebec (Canada). I could not find my school within the list, nor was I able to add it? I don't think it's f...
- I've been looking to switch to the Spotify Student Plan (from a free plan) and I don't understand why said plan is not available to members in Quebec (Canada). I could not find my school within the l...
-
-
- Spotify Star
- 339 Views
- 1 replies
- 2 likes
- 339 Views
- 1 replies
- 2 likes
payment methos not matching country
PlanPremiumCountryLithuaniaDevice(iPhone 13 Pro Max)Operating System(iOS 16) My Question or IssueHello. I use my Plutus account to pay for the family account and got an error saying that the country and account do not match. I used Tunnel Bear to cha...
- Plan Premium Country Lithuania Device (iPhone 13 Pro Max) Operating System (iOS 16) My Question or Issue Hello. I use my Plutus account to pay for the family account and got an error...
-
-
- Spotify Star
- 306 Views
- 1 replies
- 0 likes
- 306 Views
- 1 replies
- 0 likes
Superuser Contribution double charged $10.49 and $5.24 ?
PlanStudent prime CountryCanada DeviceiPhone 11 Operating System My Question or IssueWhy does Spotify double charged $10.49 and $5.24 on the same day?
- Plan Student prime Country Canada Device iPhone 11 Operating System My Question or Issue Why does Spotify double charged $10.49 and $5.24 on the same day?
-
-
- Moderator
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes