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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5340 Views
  • 23 replies
  • 2 likes
  • 5340 Views
  • 23 replies
  • 2 likes

Superuser Contribution Dlaczego bo ukończeniu wersji Premium liczba godzin w playliście maleje

Zawsze gdy kończę miesiąc premium i nie mam zamiaru na razie kupować kolejnego planu liczba godzin w mojej playliście zmniejsza się praktycznie dwukrotnie. Podczas premium miałam około 53h a aktualnie jest to 28h

  • Casual Listener
  • Zawsze gdy kończę miesiąc premium i nie mam zamiaru na razie kupować kolejnego planu liczba godzin w mojej playliście zmniejsza się praktycznie dwukrotnie. Podczas premium miałam około 53h a aktualni...
  • Hanusia
  • Casual Listener
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Premium plan

PlanFree/PremiumCountryCanasaDeviceIphone 12Operating SystemiOS 10 My Question or Issuehello, i am trying to switch from free to a premium plan, but it keeps on saying i am not eligible. I know the 2 month free i won’t be eligible since i am in Quebe...

  • Newbie
  • Plan Free/Premium Country Canasa Device Iphone 12 Operating System iOS 10   My Question or Issue hello, i am trying to switch from free to a premium plan, but it keeps on saying i am n...
  • Maxim
  • Spotify Star
  • 1138 Views
  • 3 replies
  • 0 likes
  • 1138 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error elección de plan cuenta premium

PlanGratis/PremiumPaísEspaña Sistema operativoAndroid Cambié a cuenta premium familiar por error teniendo la premium individual. Deseo renovar a la individual y solicitar la devolución del importe de la premium familiar

  • Visitor
  •   Plan Gratis/Premium País España  Sistema operativo Android   Cambié a cuenta premium familiar por error teniendo la premium individual. Deseo renovar a la individual y solici...
  • Alex
  • Spotify Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Depois que troco de plano para o universitário, preciso pagar novamente.

Já paguei três meses do plano premium e consegui trocar pelo plano universitário. Essa diferença de valor é devolvida? Preciso pagar o valor cheio novamente?

  • Visitor
  • Já paguei três meses do plano premium e consegui trocar pelo plano universitário. Essa diferença de valor é devolvida? Preciso pagar o valor cheio novamente?
  • Kiril
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution So, uhm I tried redeeming my Spotify 3-month premium from Microsoft reward

but it wont let me i did all the address and stuff and it says error try again to contact support and I made sure it was the right website and all

  • Visitor
  • but it wont let me i did all the address and stuff and it says error try again to contact support and I made sure it was the right website and all
  • Maxim
  • Spotify Star
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution "You've discovered a premium feature" every time I try to save my playlists

PlanPremiumCountryCosta RicaDeviceS10+ My Question or IssueFor about a week now, every time I open the app or go to save ANY playlist, I get a pop up saying it's a Premium feature. I have the premium family plan, and had no issues in the past until n...

  • Newbie
  •   Plan Premium Country Costa Rica Device S10+   My Question or Issue For about a week now, every time I open the app or go to save ANY playlist, I get a pop up saying it's a Premiu...
  • Lyubka
  • Moderator
  • 45437 Views
  • 23 replies
  • 3 likes
  • 45437 Views
  • 23 replies
  • 3 likes

Superuser Contribution How to set up duo when both people share an email address

My wife and I live at the same address and both share the same email address. I can't get my wife added to Premium Duo.I think I have to add her as a new account, but it doesn't seem possible to create two accounts with the same email address.This ca...

  • Visitor
  • My wife and I live at the same address and both share the same email address. I can't get my wife added to Premium Duo. I think I have to add her as a new account, but it doesn't seem possible to...
  • Not applicable
  • 1167 Views
  • 4 replies
  • 0 likes
  • 1167 Views
  • 4 replies
  • 0 likes

Superuser Contribution Payment accepted but can't access premium services

PlanFree/PremiumCountry DeviceRedmi Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid for a premium account through PayPal, the money has been taken out of my bank account but I can't access the premium services on th...

  • Newbie
  • Plan Free/Premium Country   Device Redmi  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I paid for a premium account through PayPal, th...
  • Not applicable
  • 258 Views
  • 3 replies
  • 1 likes
  • 258 Views
  • 3 replies
  • 1 likes

I am un able to subscribe please help

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Solved!! Payment got iterrupted and payment went through but did not get Premium

I wanted to buy premium and selected to Pay via PayPal. During the payment the browser stopped working and did not let me through to next page even if I refreshed (which was risky), so I closed it because it didn't do anything by itself. Money got ta...

  • Visitor
  • I wanted to buy premium and selected to Pay via PayPal. During the payment the browser stopped working and did not let me through to next page even if I refreshed (which was risky), so I closed it be...
  • josehsa
  • Music Fan
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Just to make sure I opened just one account under my name, Ligoy Gamaney?

I used a Spotify Gift card ($30.00) to extend my subscription thru June 23, 2023, But, also my credit card charged $9.99 for the same period (1 Month). How did that happen? Did I accidentally open two accounts under my name; Ligoy Gamaney? This is ve...

  • Visitor
  • I used a Spotify Gift card ($30.00) to extend my subscription thru June 23, 2023, But, also my credit card charged $9.99 for the same period (1 Month). How did that happen? Did I accidentally open...
  • josehsa
  • Music Fan
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Can I upgrade my individual with duo before the next payment?

I at the moment have Spotify individual and wanna upgrade to duo. But my next payment is first the next month. Is it possible to upgrade to duo before. I need it for tomorrow.

  • Visitor
  • I at the moment have Spotify individual and wanna upgrade to duo. But my next payment is first the next month. Is it possible to upgrade to duo before. I need it for tomorrow.
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

spotify student expired

Help! My spotify student has expired and I couldnt find anywhere to provide proof im still a student. It's taken the full money out this morning.

  • Visitor
  • Help! My spotify student has expired and I couldnt find anywhere to provide proof im still a student. It's taken the full money out this morning.
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

problema na conta

Tenho 2 contas com o mesmo email e preciso cancelar 1

  • Visitor
  • Tenho 2 contas com o mesmo email e preciso cancelar 1
  • Bittencourt
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola si me pueden hacer un rembolso

Ya que usaron mi tarjeta sin permiso yo no permití ni realize ningún transacción

  • Visitor
  • Ya que usaron mi tarjeta sin permiso yo no permití ni realize ningún transacción
  • Alex
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’m signed up for duo and I’m still being charged for premium too

I’m being charged $9.99 and my partner is paying $12.99 for duo on the account. So we are paying way more than we should

  • Visitor
  • I’m being charged $9.99 and my partner is paying $12.99 for duo on the account. So we are paying way more than we should
  • Lyubka
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution como puedo eliminar mi tarjeta de debito de la cuenta de spotify definit

quisiera saber como eliminar mi tarjeta de debito definitivamente ya que cuando cánselo la suscripción me queda la opción renovar y si cliquean allí se puede activar el cobro

  • Newbie
  • quisiera saber como eliminar mi tarjeta de debito definitivamente ya que cuando cánselo la suscripción me queda la opción renovar y si cliquean allí se puede activar el cobro
  • Alex
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes