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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5847 Views
  • 23 replies
  • 2 likes
  • 5847 Views
  • 23 replies
  • 2 likes

Superuser Contribution Ce message: Désolés, vous n'êtes pas admissible à ce forfait...

J'essaye depuis 2020-21-22 et bientôt 2023 d'avoir accès a spotify premium, j'ai essayer reddit qui me donnais un lien prometteur, mais non, le lien est trop vieux et votre system pourris ne me permet TOUJOURS pas de m'abonne, alors je me tourne ici ...

  • Casual Listener
  • J'essaye depuis 2020-21-22 et bientôt 2023 d'avoir accès a spotify premium, j'ai essayer reddit qui me donnais un lien prometteur, mais non, le lien est trop vieux et votre system pourris ne me perme...
  • Jord4
  • Visitor
  • 1373 Views
  • 7 replies
  • 1 likes
  • 1373 Views
  • 7 replies
  • 1 likes

Solved!! Can't add payment method

PlanPremiumCountryBrazilDeviceWebOperating SystemWindows 10 My Question or IssueI'm trying to add a new payment method (credit card) but the page just show an image which seems to be an error and I'm not able to update my credit card. Does anyone kno...

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  • Casual Listener
  • Plan Premium Country Brazil Device Web Operating System Windows 10   My Question or Issue I'm trying to add a new payment method (credit card) but the page just show an image which see...
  • Maxim
  • Spotify Star
  • 379 Views
  • 5 replies
  • 0 likes
  • 379 Views
  • 5 replies
  • 0 likes

Superuser Contribution Got Spotify student 2 month trial and activated via Hulu, Hulu no letting me stream

Planstudent trialCountry DeviceUSAHP LaptopOperating SystemWindows 10 My Question or IssueGot free trial. Activated Hulu via account page and logging into a prior Hulu account with the same e-mail as my Spotify (logged in via Facebook with the same e...

  • Newbie
  • Plan student trial Country   DeviceUSA HP Laptop Operating System Windows 10   My Question or Issue Got free trial. Activated Hulu via account page and logging into a prior Hulu a...
  • Alex
  • Spotify Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong charge after deleting account

PlanFree/Premium?CountryChileOperating SystemAndroid My Question or IssueHi! My mom wanted to cancele her subscription, but deleted her account instead (ends of February). Then, after it she was charged again for her subscription a few days ago. So, ...

  • Visitor
  •   Plan Free/Premium? Country Chile Operating System Android    My Question or Issue Hi! My mom wanted to cancele her subscription, but deleted her account instead (ends of Feb...
  • Alex
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué spotify y no me llegó el premium

PlanFree/PremiumCountryChileDeviceSamsung A22Operating SystemAndroid My Question or IssuePagué spotify hace unos días, me descontó el dinero, pero nunca me llegó el premium hasta que cancelé el plan y me sale algo sobre el 10 de abril, que sería maña...

  • Visitor
  • Plan Free/Premium Country Chile Device Samsung A22 Operating System Android   My Question or Issue Pagué spotify hace unos días, me descontó el dinero, pero nunca me llegó el premium h...
  • Alex
  • Spotify Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Gift card

I had purchased a Spotify gift card a couple days and when I tried to us it said it wasn’t activated so I contacted the place I had purchased the gift card from and they said I have to contact the Spotify so they can help me activate my gift card I r...

  • Visitor
  • I had purchased a Spotify gift card a couple days and when I tried to us it said it wasn’t activated so I contacted the place I had purchased the gift card from and they said I have to contact the Sp...
  • MadmanOnWheels
  • Roadie
  • 346 Views
  • 2 replies
  • 2 likes
  • 346 Views
  • 2 replies
  • 2 likes

Superuser Contribution Помощь

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryLatvijaDeviceiPhone XROperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid for ...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Latvija Device iPhone XR Operating System (iO...
  • Vasil
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague Spotify pareja y no me llega mi acceso

Hola, hice el pago para mi Spotify de pareja y se hizo al cargo a mo tarjeta pero no me llegó alguna notificación para hacer el cambio de free a completar. Me pueden ayudar por favor

  • Visitor
  • Hola, hice el pago para mi Spotify de pareja y se hizo al cargo a mo tarjeta pero no me llegó alguna notificación para hacer el cambio de free a completar.  Me pueden ayudar por favor 
  • Vasil
  • Moderator
  • 139 Views
  • 1 replies
  • 1 likes
  • 139 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can't verify address for duo plan

I tried with incognito window or different device but it won't work. We are in the same house.

  • Casual Listener
  • I tried with incognito window or different device but it won't work. We are in the same house.
  • Alex
  • Spotify Legend
  • 375 Views
  • 5 replies
  • 0 likes
  • 375 Views
  • 5 replies
  • 0 likes

Если я отменил премиум подписку, в тот день когда она обновилась, деньги ве

У меня сняло деньги за премиум подписку! Я ее отключил в этот же день, будет ли возврат средств?

  • Visitor
  • У меня сняло деньги за премиум подписку! Я ее отключил в этот же день, будет ли возврат средств?
  • N1ks9
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Superuser Contribution Comunicación

Necesito un correo de contacto o numero lo que sea para comunicarme me están cobrando una cuenta sin tener una

  • Visitor
  • Necesito un correo de contacto o numero lo que sea para comunicarme me están cobrando una cuenta sin tener una 
  • OscarDC
  • Moderator
  • 154 Views
  • 1 replies
  • 1 likes
  • 154 Views
  • 1 replies
  • 1 likes

Superuser Contribution Re: Why am I having trouble inviting my partner to Spotify duo

This has been a reoccurring problem on my devices as well, when I tried to sign in to his duo plan either on my laptop or my phone, and both my partner and I are set for the same country. I have also ended my subscription for my previous plan to join...

  • Visitor
  • This has been a reoccurring problem on my devices as well, when I tried to sign in to his duo plan either on my laptop or my phone, and both my partner and I are set for the same country. I have also...
  • OscarDC
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Laptop vs. iPhone don't sync

I signed up for Premium on my laptop (windows11 and downloaded the app on my IOS iPhone 13 pro, but the iPhone has ads???? Why???? How do I get my iPhone to be add free when I'm paying for premium plan?

  • Newbie
  • I signed up for Premium on my laptop (windows11 and downloaded the app on my IOS iPhone 13 pro, but the iPhone has ads????  Why????  How do I get my iPhone to be add free when I'm paying fo...
  • Lyubka
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution privacidad

me gustaria mantener mi cuenta premium, pero privada no visible para nadie como lo puedo acer?

  • Visitor
  • me gustaria mantener mi cuenta premium, pero privada no visible para nadie como lo puedo acer?
  • Lyubka
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why I charged $9.99? I'm in Georgia and I can't type my address to buy prem

I'm trying to buy an individual plan, but the system warns me that my address is invalid. It also asks me to specify 5-digit ZIP code, while my ZIP contains only 4 digits. Moreover I live in Georgia and this country is indicated in my account overvie...

  • Visitor
  • I'm trying to buy an individual plan, but the system warns me that my address is invalid. It also asks me to specify 5-digit ZIP code, while my ZIP contains only 4 digits. Moreover I live in Georgia ...
  • Lyubka
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution me cobraron antes de tiempo

Pago el pack premium familiar y lo pago por mes, se me debita automáticamente de la tarjeta, el problema está que este mes se me débito antes el dinero sabiendo que el anterior pago fue el 28/03/23, aun no paso un mes.

  • Visitor
  • Pago el pack premium familiar y lo pago por mes, se me debita automáticamente de la tarjeta, el problema está que este mes se me débito antes el dinero sabiendo que el anterior pago fue el 28/03/23, ...
  • MihailY
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo account dont work on my phone

My wife shared a duo account with me. It works on my computer but not on my phone. It just ask me to update my plan.

  • Visitor
  • My wife shared a duo account with me. It works on my computer but not on my phone. It just ask me to update my plan.
  • Vasil
  • Moderator
  • 1148 Views
  • 1 replies
  • 0 likes
  • 1148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança indevida

Boa tarde, está ocorrendo uma cobrança indevida sendo que não sou Premium e nunca fui, preciso resolver essa questão. Aguardo resposta.

  • Visitor
  • Boa tarde, está ocorrendo uma cobrança indevida sendo que não sou Premium e nunca fui, preciso resolver essa questão. Aguardo resposta.
  • Lyubka
  • Moderator
  • 2153 Views
  • 1 replies
  • 0 likes
  • 2153 Views
  • 1 replies
  • 0 likes