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Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • cashmoneypimp4life1
  • Visitor
  • 13414 Views
  • 7 replies
  • 0 likes
  • 13414 Views
  • 7 replies
  • 0 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1346 Views
  • 19 replies
  • 1 likes
  • 1346 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47266 Views
  • 20 replies
  • 3 likes
  • 47266 Views
  • 20 replies
  • 3 likes

i pay for premium but my plan says free

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Share Link Does not work - Says it is expired

The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. No VPN is being used. The link is showing as expire...

  • Casual Listener
  • The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. ...
  • MihailY
  • Moderator
  • 1454 Views
  • 5 replies
  • 0 likes
  • Account
    Duo
    Premium
  • 1454 Views
  • 5 replies
  • 0 likes

Superuser Contribution premium

why i canT get premium account?

  • Visitor
  • why i canT get premium account?
  • Novy
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

I am getting charged for 2 accounts but my account shows only one.

I am getting charged for family and individual. My account only shows family. How do I find/cancel individual?

  • Visitor
  • I am getting charged for family and individual. My account only shows family. How do I find/cancel individual?
  • kaworu_bloodpaw
  • Roadie
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Upgrade to Dual Premium failed

My Question or Issue I had an active Individual Premium account that would expire on March 2023. I tried to upgrade my account to a Duo Premium plan so I could use it with my wife. I made the payment to change it to a Duo plan but got several 404 err...

AfonsoNeto_0-1672921503981.png AfonsoNeto_1-1672921623155.png
  • Casual Listener
  • My Question or Issue   I had an active Individual Premium account that would expire on March 2023. I tried to upgrade my account to a Duo Premium plan so I could use it with my wife. I made ...
  • Yordan
  • Moderator
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

cancelei minha assinatura, mas o pagamento continua saindo da conta bancári

Fiz o cancelamento da minha assinatura Premium, mas o valor continua sendo descontado da minha conta bancária. O que devo fazer?

  • Visitor
  • Fiz o cancelamento da minha assinatura Premium, mas o valor continua sendo descontado da minha conta bancária. O que devo fazer?
  • Bittencourt
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to put my address for my duo subscription

i can't enter my address on my duo subscription. When i try to do it, it says that's not enough precise. But it's literally all i can tell for my address.

  • Visitor
  • i can't enter my address on my duo subscription. When i try to do it, it says that's not enough precise. But it's literally all i can tell for my address.
  • Joan
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution pourquoi l'offre duo ne fonctionne pas pour le compte invité?

je viens de souscrire à l'abonnement duo avec ma fille nous avons la même adresse mais elle a toujours des publicités comme avec la version gratuite?

  • Visitor
  • je viens de souscrire à l'abonnement duo avec ma fille nous avons la même adresse mais elle a toujours des publicités comme avec la version gratuite?
  • Lyubka
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution It says "payment issue" when I'm trying to pay for the premium

I have enough money on my balance to pay and I used the same card before, but something went wrong. My bank support says that the problem is on Spotify side, they don't see a payment requests. Checked all the settings in my bank account, the payment ...

  • Casual Listener
  • I have enough money on my balance to pay and I used the same card before, but something went wrong. My bank support says that the problem is on Spotify side, they don't see a payment requests. Checke...
  • Lyubka
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution je ne peux pas activer ma carte cadeau sur mon abonnement premium

le message suivant apparait:Vous ne pouvez pas activer ce code Premium sur votre compte. Cela s'explique probablement par le fait que vous avez un abonnement existant à Spotify Premium que vous ne pouvez pas combiner avec un code Premium.pourtant j'a...

  • Visitor
  • le message suivant apparait: Vous ne pouvez pas activer ce code Premium sur votre compte. Cela s'explique probablement par le fait que vous avez un abonnement existant à Spotify Premium que vous ne ...
  • MihailY
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

I can't change my credit card information. It won't let me update it.

I've followed the directions to update my credit card information and when I try and find "update" on the account page, there is no update. How do I change my credit card information?

  • Visitor
  • I've followed the directions to update my credit card information and when I try and find "update" on the account page, there is no update. How do I change my credit card information?
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Cannot unsubscribe to DUO

PlanDuo/PremiumCountryU.S.DeviceMultipleOperating SystemMultiple My Question or IssueI unsubscribed myself from DUO but my ex-partner was the primary account. Now my Credit card is being charged each month and I cannot stop it. My only options would ...

  • Visitor
  •     Plan Duo/Premium Country U.S. Device Multiple Operating System Multiple   My Question or Issue I unsubscribed myself from DUO but my ex-partner was the primary account....
  • Maxim
  • Spotify Star
  • 673 Views
  • 1 replies
  • 0 likes
  • 673 Views
  • 1 replies
  • 0 likes

Can’t change payment method

PlanPremium FamilyCountryUSDeviceiPhone XR and Windows PCOperating SystemiOS 13 and Windows 10 My Question or IssueMy credit card expired and I wanted to update my payment method with my new card but there is no option to change payment method under ...

  • Newbie
  • Plan Premium Family Country US Device iPhone XR and Windows PC Operating System iOS 13 and Windows 10   My Question or Issue My credit card expired and I wanted to update my payment me...
  • cosmarc
  • Newbie
  • 405 Views
  • 2 replies
  • 1 likes
  • 405 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Revolut payment

Hi there, I am trying to use my Revolut card to make a purchase but it seems it doesn't work. The message I get says I need to change my country location, which is Romania. Any ideas?

  • Casual Listener
  • Hi there,   I am trying to use my Revolut card to make a purchase but it seems it doesn't work.   The message I get says I need to change my country location, which is Romania.   ...
  • cbarklem
  • Newbie
  • 74640 Views
  • 77 replies
  • 21 likes
  • 74640 Views
  • 77 replies
  • 21 likes

We’ll apply the remainder of this month’s bill to your new plan?

So, I had switched to the Spotify student plan which is 4.99 a month, but I had already been charged 10.99 for this billing period. This statement makes me think that the additional 6.99 I paid in this billing period will offset the charge for next m...

  • Visitor
  • So, I had switched to the Spotify student plan which is 4.99 a month, but I had already been charged 10.99 for this billing period. This statement makes me think that the additional 6.99 I paid in th...
  • Jose_M
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

assinei uma oferta de plano premium gratis por 3 m no dia 26/12 e até agor

agora não foi ativada ,mesmo tendo recebido o recibo do Spotify, onde consta a forma de pagamento (cartão de crédito) que será utilizada após os 3 meses de gratuidade. Como devo proceder?

  • Visitor
  • agora não foi ativada ,mesmo tendo recebido o recibo do Spotify, onde consta a forma de pagamento (cartão de crédito) que será utilizada após os 3 meses de gratuidade. Como devo proceder?
  • Jose_M
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes