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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18508 Views
  • 27 replies
  • 4 likes
  • 18508 Views
  • 27 replies
  • 4 likes

Superuser Contribution Can’t redeem premium giftcard

PlanFree Device(iPhone 11 im having trouble redeeming my gift card I put In the code and it also asks or a postal code which I also entered and it still won’t work plz help!!

  • Casual Listener
  • Plan Free     Device (iPhone 11   im having trouble redeeming my gift card I put In the code and it also asks or a postal code which I also entered and it still won’t work plz h...
  • Mattindt
  • Visitor
  • 5869 Views
  • 6 replies
  • 2 likes
  • 5869 Views
  • 6 replies
  • 2 likes

Superuser Contribution el pin de mi tarjeta de regalo se borro

compre una tarjeta de spotify de regalo, pero al rascar se borraron los digitos del pin

  • Visitor
  • compre una tarjeta de spotify de regalo, pero al rascar se borraron los digitos del pin
  • Mayra_ds
  • Casual Listener
  • 1688 Views
  • 3 replies
  • 0 likes
  • 1688 Views
  • 3 replies
  • 0 likes

Logging into new device

I have a premium account with muliple users. My phone screen broke so had a new phone. When i log into spotify on the new phone it just has me as a free account and all my playlists have gone. I have gone through settings and logged out of all device...

  • Visitor
  • I have a premium account with muliple users. My phone screen broke so had a new phone. When i log into spotify on the new phone it just has me as a free account and all my playlists have gone. I have...
  • Anyk17
  • Spotify Star
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Bought Premium on the wrong account

I decided to buy spotify premium only to find out i was logged into the wring account since I didn't see any changes in the app. I logged out but now I bought Premium for a random account? I'm quite scared to think about the fact I might get charged ...

  • Visitor
  • I decided to buy spotify premium only to find out i was logged into the wring account since I didn't see any changes in the app. I logged out but now I bought Premium for a random account? I'm quite ...
  • Anyk17
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! Free Trial

PlanPremiumCountryAustraliaMy Question or IssueWhen I try to purchase premium duo, it says I'm not eligible for a free trial, as my account has already had a free trial. I'm sure that my account hasn't, as I only made it a year ago and have never had...

  • Casual Listener
  • Plan Premium Country Australia My Question or Issue When I try to purchase premium duo, it says I'm not eligible for a free trial, as my account has already had a free trial. I'm sure that my ac...
  • gh0stk1nq
  • Visitor
  • 872 Views
  • 4 replies
  • 0 likes
  • 872 Views
  • 4 replies
  • 0 likes

My student plan was randomly changed to an individual plan without any notice to me

None of the below information is required.However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10, I...

  • Visitor
  • None of the below information is required.However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macboo...
  • Maxim
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Premium Duo - kicks one user out when another tries to listen

Plan Premium DuoCountry New ZealandDevice iPhone 14 Plus 2023Operating System IOS17.4.1 Signed up for Premium Duo and sent invite to my hubby and he signed in as the 2nd user. Now whenever he tries to listen on Spotify, it will kick me off if I'm lis...

  • Visitor
  • Plan Premium Duo Country New Zealand Device iPhone 14 Plus 2023 Operating System IOS17.4.1   Signed up for Premium Duo and sent invite to my hubby and he signed in as the 2nd user.  No...
  • Maxim
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Where can I cancel subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • TanyaS
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como cancelar una suscripción sino me deja iniciar sesión?

Me suscribí al plan premium con mi número de celular, hace 2 meses perdí mi celular y no pude recuperar mi número al adquirir uno nuevo, por ende ya no pude iniciar sesión en Spotify con mi cuenta premium, aún así me siguen descontando en mi tarjeta ...

  • Visitor
  • Me suscribí al plan premium con mi número de celular, hace 2 meses perdí mi celular y no pude recuperar mi número al adquirir uno nuevo, por ende ya no pude iniciar sesión en Spotify con mi cuenta pr...
  • Vasil
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Perdí mi cuenta premium

Tenía suscripción de cuenta duo y perdí la mía que soy titular pero la de mi hijo sigue funcionando y perdí todo mi historial

  • Visitor
  • Tenía suscripción de cuenta duo y perdí la mía que soy titular pero la de mi hijo sigue funcionando y perdí todo mi historial
  • osornios
  • Spotify Star
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Changing Countries

I am currently in India, but I will be moving to Australia by July. My subscription just got over and I want to renew it. Like Netflix, will I have to buy a different subscription there in Australia or the one that I buy in India now will work as wel...

  • Newbie
  • I am currently in India, but I will be moving to Australia by July. My subscription just got over and I want to renew it. Like Netflix, will I have to buy a different subscription there in Australia ...
  • osornios
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

cancele el plan y quite la tarjeta pero me cobraron igual

había quitado la tarjeta de Spotify porque ya no quería pagar más el premium, además cancelé mi suscripción y hoy me fijé y me cobraron igual el plan cuando no quería y cancele todo

  • Visitor
  • había quitado la tarjeta de Spotify porque ya no quería pagar más el premium, además cancelé mi suscripción y hoy me fijé y me cobraron igual el plan cuando no quería y cancele todo
  • Nasdaq_Nico
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution pagamento duplicado

Olá, fiz um pagamento por pix e apareceu uma mensagem que a transação não tinha concluído e então fiz novamente, e foi conrado 2x. Gostaria do estorno de uma das transações, obrigada!

  • Visitor
  • Olá, fiz um pagamento por pix e apareceu uma mensagem que a transação não tinha concluído e então fiz novamente, e foi conrado 2x. Gostaria do estorno de uma das transações, obrigada!
  • Eni
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Mudança de país

Vou me mudar para os Estados Unidos se eu assinar o spotify no Brasil após minha mudança irei continuar pagando em reais?

  • Newbie
  • Vou me mudar para os Estados Unidos se eu assinar o spotify no Brasil após minha mudança irei continuar pagando em reais?  
  • Bittencourt
  • Spotify Star
  • 528 Views
  • 3 replies
  • 0 likes
  • 528 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Have I had Premium before?

PlanFree/PremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI've been getting Spotify Ads saying I could get 3 months of premium free, if I never had premium before, I don't know if I did or not, how could I check?

  • Casual Listener
  •   Plan Free/Premium Country USA Device PC Operating System Windows 10   My Question or Issue I've been getting Spotify Ads saying I could get 3 months of premium free, if I never...
  • MihailY
  • Moderator
  • 1747 Views
  • 6 replies
  • 0 likes
  • 1747 Views
  • 6 replies
  • 0 likes

Problema en mi cuenta, no refleja el plan premium

PlanFree/PremiumCountryMexicoMy Question or IssueYa adquiri plan premium pero en mi cuenta se sigue reflejando el gratis, como puedo refrescar mi cuenta para que ya aparezca el plan que adquiri

  • Visitor
  • Plan Free/Premium Country Mexico My Question or Issue Ya adquiri plan premium pero en mi cuenta se sigue reflejando el gratis, como puedo refrescar mi cuenta para que ya aparezca el plan que adq...
  • ribezaz
  • Spotify Star
  • 265 Views
  • 1 replies
  • 2 likes
  • 265 Views
  • 1 replies
  • 2 likes

Superuser Contribution Eu assinei o plano Duo, e acabou de aparecer um anúncio da Loreal Paris.

Eu assinei não faz um mês e vai me cobrar automaticamente dia 1° de maio, mas apareceu um anúncio, o que não era para aparecer.

  • Visitor
  • Eu assinei não faz um mês e vai me cobrar automaticamente dia 1° de maio, mas apareceu um anúncio, o que não era para aparecer.
  • ribezaz
  • Spotify Star
  • 733 Views
  • 6 replies
  • 1 likes
  • 733 Views
  • 6 replies
  • 1 likes