Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 166620 Views
- 110 replies
- 12 likes
- 166620 Views
- 110 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 18586 Views
- 27 replies
- 4 likes
- 18586 Views
- 27 replies
- 4 likes
invitees cannot get confirmation when accepting to join family plan
i have just set up a premium family account. i have sent invitations to my family members. They recieve the email then accept the invitation and follow the link to confirmation web page. After they enter their details and press submit, they get the e...
- i have just set up a premium family account. i have sent invitations to my family members. They recieve the email then accept the invitation and follow the link to confirmation web page. After they e...
-
-
- Casual Listener
- 341 Views
- 2 replies
- 0 likes
- 341 Views
- 2 replies
- 0 likes
I'm not a student anymore
I'm not a student anymore and I need to update my debit card info, but it's making me choose a school. I just want normal premium.
- I'm not a student anymore and I need to update my debit card info, but it's making me choose a school. I just want normal premium.
-
-
- Spotify Star
- 351 Views
- 1 replies
- 0 likes
- 351 Views
- 1 replies
- 0 likes
Subscribing Problems (Double)
Hello, so I’ve been subscribing to premium and I wanted to change it to student premium account. And then I subscribe to student acc without knowing that I can directly change my premium > student premium. And then I stop my premium account (the ordi...
- Hello, so I’ve been subscribing to premium and I wanted to change it to student premium account. And then I subscribe to student acc without knowing that I can directly change my premium > student...
-
-
- Spotify Star
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
Same address?
Why for premium do family members have to be at the same address? I use napster currently and they don’t require the same address. I have two kids away at college and one who lives on her own and would come over to Spotify if this address thing wasn’...
- Why for premium do family members have to be at the same address? I use napster currently and they don’t require the same address. I have two kids away at college and one who lives on her own and wou...
-
-
- Spotify Star
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Charging me money
I did not pay for the spotify subscription and spotify is charging me 10 dollars so I canceled my subscription and it still charged me
- I did not pay for the spotify subscription and spotify is charging me 10 dollars so I canceled my subscription and it still charged me
-
-
- Spotify Star
- 270 Views
- 3 replies
- 0 likes
- 270 Views
- 3 replies
- 0 likes
Superuser Contribution Student account bundle problem
I just set up a student account with Spotify that includes Hulu. I just used my old spotifies email address instead of my student one. Is that okay? I also dont don't seem to have Hulu service on my account with them that has the same email.
- I just set up a student account with Spotify that includes Hulu. I just used my old spotifies email address instead of my student one. Is that okay? I also dont don't seem to have Hulu...
-
-
- Roadie
- 501 Views
- 1 replies
- 0 likes
- 501 Views
- 1 replies
- 0 likes
Superuser Contribution account information
i forgot my login information for an account that i am paying premium for. I need help either cancelling the account or recovering it
- i forgot my login information for an account that i am paying premium for. I need help either cancelling the account or recovering it
-
-
- Roadie
- 250 Views
- 1 replies
- 0 likes
- 250 Views
- 1 replies
- 0 likes
Superuser Contribution pay time
one questionsince january my account was booked @ the same time 25th...9.49pm with bokutoday it doesn't work...(account is still working) it's o.k. or what should i do? thx for answer
- one question since january my account was booked @ the same time 25th...9.49pm with boku today it doesn't work...(account is still working) it's o.k. or what should i do? thx for answ...
-
-
- Roadie
- 234 Views
- 1 replies
- 0 likes
- 234 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify and Hulu College Subscription
When I try to click "Agree and Continue" the page just continual loads and I never get processed to the next step. help!
- When I try to click "Agree and Continue" the page just continual loads and I never get processed to the next step. help!
-
-
- Roadie
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
Superuser Contribution Being double charged
I got a new phone and it seems the old one is still being billed for a separate account despite using the same email address. Help!
- I got a new phone and it seems the old one is still being billed for a separate account despite using the same email address. Help!
-
-
- Roadie
- 197 Views
- 1 replies
- 0 likes
- 197 Views
- 1 replies
- 0 likes
Superuser Contribution Forgot My Address
Yes I forgot my address and my username. What do I do? Help
- Yes I forgot my address and my username. What do I do? Help
-
-
- Roadie
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Superuser Contribution Cancelled subscription but still charged
Good Afternoon, I would like to recieve help since if I cancelled my subscription and was still charged, thank you!
- Good Afternoon, I would like to recieve help since if I cancelled my subscription and was still charged, thank you!
-
-
- Roadie
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify premium
How does the Spotify premium work? If I want to cancel say 3 months into it will the payments stop? or will I still be charged untill the 12 months is up?
- How does the Spotify premium work? If I want to cancel say 3 months into it will the payments stop? or will I still be charged untill the 12 months is up?
-
-
- Roadie
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
Superuser Contribution Didn't subscribe, getting charged
I don't have the app on my phone, i haven't for months now, i don't use spotify and today my card was declined, when i checked my bank i noticed you guys charged me for a service i have not been using for months, i think i only ever got the free tria...
- I don't have the app on my phone, i haven't for months now, i don't use spotify and today my card was declined, when i checked my bank i noticed you guys charged me for a service i have not been usin...
-
-
- Roadie
- 235 Views
- 1 replies
- 0 likes
- 235 Views
- 1 replies
- 0 likes
Superuser Contribution Accidental subscribed
I subscribed for premium thinking it would give me the free trial but it turns outs given me the £9.99? I've cancelled it and texted stop to Boku I'm just not sure it will cancel payment
- I subscribed for premium thinking it would give me the free trial but it turns outs given me the £9.99? I've cancelled it and texted stop to Boku I'm just not sure it will cancel payment
-
-
- Roadie
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
Superuser Contribution Keeps saying I need to up grade for my music
I have payed for Spotify family for months for me and my family, but I'm getting a message on my account saying I need to pay to keep my music. Every month on the first I pay online. My bank confirmed that I have this month and the previous months be...
- I have payed for Spotify family for months for me and my family, but I'm getting a message on my account saying I need to pay to keep my music. Every month on the first I pay online. My bank confirme...
-
-
- Roadie
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
Superuser Contribution How do I cancel stop payments for an account I don't have access to?
I have an account linked to a Facebook I deactivated a while back so I have no access to the account but I'm still getting charged for it. How can I stop payments for an account I have no access to?"
- I have an account linked to a Facebook I deactivated a while back so I have no access to the account but I'm still getting charged for it. How can I stop payments for an account I have no access to?"
-
-
- Roadie
- 254 Views
- 1 replies
- 0 likes
- 254 Views
- 1 replies
- 0 likes
Payment Failure
Hello, I have been trying for several days to change my payment method to a different card in order to renew my Premium subscription only it keeps saying the same message: "Oops, seems your card or payment provider is having a bad day. Don't worry, n...
- Hello, I have been trying for several days to change my payment method to a different card in order to renew my Premium subscription only it keeps saying the same message: "Oops, seems your...
-
-
- Casual Listener
- 293 Views
- 2 replies
- 0 likes
- 293 Views
- 2 replies
- 0 likes
Superuser Contribution Lost Premium when merged Facebook Spotify account with my Spotify-only account
Hi So, I have a Spotify account that I made from using my Facebook profile, which is the one with Premium. I have another account, this one was made only through Spotify Which does not have premium. I had wanted to merge both accounts for a while and...
- Hi So, I have a Spotify account that I made from using my Facebook profile, which is the one with Premium. I have another account, this one was made only through Spotify Which does not have ...
-
-
- Roadie
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Superuser Contribution PAYMENT
Hi, I payed ₺6.99 to Spotify but I couldn't take Spotify Premium yet. Please help me about it.
- Hi, I payed ₺6.99 to Spotify but I couldn't take Spotify Premium yet. Please help me about it.
-
-
- Roadie
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes