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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5205 Views
  • 23 replies
  • 2 likes
  • 5205 Views
  • 23 replies
  • 2 likes

Premium on desktop, but not on mobile

I have a premium account that ends on the 8/17/17, but on my phone it's already a free account with ads and no skips, but on desktop it still says that I have a premium account. Would love to hear solutions to my problem

  • Newbie
  • I have a premium account that ends on the 8/17/17, but on my phone it's already a free account with ads and no skips, but on desktop it still says that I have a premium account.   Would love t...
  • LoganHelps
  • Composer
  • 400 Views
  • 1 replies
  • 0 likes
  • Desktop
    Mobile
    Premium
  • 400 Views
  • 1 replies
  • 0 likes

Premium

Bought today spotify premium with paysafecard, downloaded my playlists but i cant skip the Songs, after 5 songs more or less i get the message to buy premium. In the internet stands that i have premium until the 12th of August

  • Casual Listener
  • Bought today spotify premium with paysafecard, downloaded my playlists but i cant skip the Songs, after 5 songs more or less i get the message to buy premium. In the internet stands that i have premi...
  • Schueschue
  • Casual Listener
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! 30 day free trial

I just accepted the 30 day free trail (premium), but when I logged onto my Spotify on my phone, it said "welcome to Spotify premium. You've now started your "7" day free trail." And it was in the same day that I accepted the "30" day free trail..So w...

  • Regular
  • I just accepted the 30 day free trail (premium), but when I logged onto my Spotify on my phone, it said "welcome to Spotify premium. You've now started your "7" day free trail." And it was in the sam...
  • Em4400pie
  • Regular
  • 1144 Views
  • 10 replies
  • 0 likes
  • 1144 Views
  • 10 replies
  • 0 likes

student discount

so i am a student at leiden university in the netherlands and im new to spotify, but when i want to pay for it it says i can only pay with a creditcard. is this normal and why is this, cause a regular student doesnt have a creditcard. my dear regards...

  • Newbie
  • so i am a student at leiden university in the netherlands and im new to spotify, but when i want to pay for it it says i can only pay with a creditcard. is this normal and why is this, cause a regula...
  • Hubo
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Family premium account nog enkel te gebruiken als free version.

Iedereen binnen mijn family premium account kan enkel nog de free version gebruiken. Ik heb op 11 juli gewoon betaald. Erg lastig zeker omdat niet duidelijk is waar ik mijn moet zijn voor de oplossing.

  • Newbie
  • Iedereen binnen mijn family premium account kan enkel nog de free version gebruiken. Ik heb op 11 juli gewoon betaald. Erg lastig zeker omdat niet duidelijk is waar ik mijn moet zijn voor de oplossin...
  • Hubo
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Betaling/Payment

Er der nogen der kan svare mig på, hvorfor Spotify, selvom de lige har trukket for abbonnement, har reserveret 150 på min konto?? Dato for næste betaling er ikke før den 28., og de har aldrig reserveret beløbet på den måde før? Can anyone tell me why...

  • Casual Listener
  • Er der nogen der kan svare mig på, hvorfor Spotify, selvom de lige har trukket for abbonnement, har reserveret 150 på min konto??  Dato for næste betaling er ikke før den 28., og de har aldrig ...
  • 769 Views
  • 0 replies
  • 0 likes
  • 769 Views
  • 0 replies
  • 0 likes

Cancel subscription

I broke my phone and I got anew phone but I forgot my login I want to make a new account but I don't want to be charge for my old account and my new account. Can anyone help me?

  • Newbie
  • I broke my phone and I got anew phone but I forgot my login I want to make a new account but I don't want to be charge for my old account and my new account. Can anyone help me?
  • Jacob
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Cancel subscription

I am on rolling 9.99 sub. Is the renew date on the account subscription page the date i have to cancel by . E.g 27 Aug therefore i cancel on 26 Aug? Or do i have to give more notice?thanks.

  • Newbie
  • I am on rolling 9.99 sub. Is the renew date on the account subscription page the date i have to cancel by . E.g 27 Aug therefore i cancel on 26 Aug? Or do i have to give more notice?thanks.
  • user-removed
  • Not applicable
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

Spotify not recognizing my premium account!

I went to use Spotify on my Beosound 5 and it is telling me I need a premium subscription. I have one--have had one for years. This website also has a link for me to upgrade to premium! What happened to my premium account? What have I been paying for...

  • Casual Listener
  • I went to use Spotify on my Beosound 5 and it is telling me I need a premium subscription.  I have one--have had one for years.  This website also has a link for me to upgrade to premium!&n...
  • clov84
  • Newbie
  • 227 Views
  • 3 replies
  • 0 likes
  • 227 Views
  • 3 replies
  • 0 likes

Family subscription deactivated all of a sudden

HI there,This morning we were all back to free subscription! We did not ask for that and want to keep our family offer. Can you help?

  • Newbie
  • HI there, This morning we were all back to free subscription! We did not ask for that and want to keep our family offer. Can you help?
  • Bittencourt
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Cobrando 3 meses despois de cancelado

Eu quero o reembolso de um valor que estão me cobrando, e ainda por cima 3 meses depois da conta ser cancelada. URGENTE..

  • Newbie
  • Eu quero o reembolso de um valor que estão me cobrando, e ainda por cima 3 meses depois da conta ser cancelada. URGENTE..
  • Bittencourt
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Prenium not totally work

I paid every mouth for your service and i think i pay a really high price to listen music , but is ok when all the service is great but this mouth i have pay and i cant skip more than 5 music but i got no add and when i gi in a playlist or in suggwst...

  • Newbie
  • I paid every mouth for your service and i think i pay a really high price to listen music , but is ok when all the service is great but this mouth i have pay and i cant skip more than 5 music but i g...
  • user-removed
  • Not applicable
  • 433 Views
  • 3 replies
  • 0 likes
  • 433 Views
  • 3 replies
  • 0 likes

Payment Help

Hello! First time poster here, sorry if this is already asked. I haven't seen an active topic about this yet. So, I paid 387 PHP for 3 months, yet I ended up getting charged 129 PHP every month. Now I have my student discount for 65 PHP, and starting...

  • Casual Listener
  • Hello! First time poster here, sorry if this is already asked. I haven't seen an active topic about this yet.   So, I paid 387 PHP for 3 months, yet I ended up getting charged 129 PHP every mo...
  • user-removed
  • Not applicable
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! Free Trials

Is there any way I can start the spotify trial without having to enter any card details?

  • Newbie
  • Is there any way I can start the spotify trial without having to enter any card details?
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Canceled a year ago, still charged.

I canceled my Spotify subscription nearly 1 year ago. I've still been getting charged for it every month on the 20th. It's the only account I had and it's starting to get ridiculous. I've put in many complaints, only to get a, "here's some non helpfu...

  • Newbie
  • I canceled my Spotify subscription nearly 1 year ago. I've still been getting charged for it every month on the 20th. It's the only account I had and it's starting to get ridiculous. I've put in many...
  • Jacob
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Subscription Is Not Working

So I just paid for premium and they took the money out I singed out of my app and singed back in 10 times and it still doesn't show I'm premium but it does on the website ??

  • Newbie
  • So I just paid for premium and they took the money out I singed out of my app and singed back in 10 times and it still doesn't show I'm premium but it does on the website ??
  • user-removed
  • Not applicable
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas al darme de alta en Premium

Me acabo de dar de alta en la versión premium oferta para estudiantes universitarios, y me dice que estoy en la version "free" y solo me deja escuchar canciones en modo aleatorio, no puedo escogerlas ni nada. A que se debe? Que debo hacer?

  • Casual Listener
  • Me acabo de dar de alta en la versión premium oferta para estudiantes universitarios, y me dice que estoy en la version "free" y solo me deja escuchar canciones en modo aleatorio, no puedo escogerlas...
  • JulianA_Bogota
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged me 5 times even though I paid already student discount

I have signed up for the student discount but it charged me like 5 times for the same thing and it charged me on another card I had. Please help, I only paid for one month so far, not five

  • Newbie
  • I have signed up for the student discount but it charged me like 5 times for the same thing and it charged me on another card I had. Please help, I only paid for one month so far, not five
  • JulianA_Bogota
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Trouble with my card

I had a trouble with my card, now is ok, but I can't have again premium

  • Newbie
  • I had a trouble with my card, now is ok, but I can't have again premium
  • 90 Views
  • 0 replies
  • 0 likes
  • 90 Views
  • 0 replies
  • 0 likes