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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192836 Views

123 replies

12 likes

  • 192836 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22002 Views

28 replies

4 likes

  • 22002 Views
  • 28 replies
  • 4 likes

Superuser Contribution can't access my premium

i upgraded my spotify to premium using the 5 euro student discount. Later i went abroad for a concert and during that event i had to unistall spotify due to storage. When i re installed it again my premium feautures wont work and it keeps telling me ...

Newbie

 i upgraded my spotify to premium using the 5 euro student discount. Later i went abroad for a concert and during that event i had to unistall spotify due to storage. When i re installed it agai...

JulianA_Bogota

Roadie

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution actualizacion

Actualice mi cuenta de Spotify familiar y ahora hizo cambio a spotify free, borrandome todo mi contenido

Newbie

Actualice mi cuenta de Spotify  familiar y ahora hizo cambio a spotify  free, borrandome todo mi contenido 

JulianA_Bogota

Roadie

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro indebido

No soy cliente de Spotify Premium desde hace mucho tiempo y dias atras me realizaron un cobro de un mes, ya han pasado mas de tres dias y siguen sin rembolsarme.Necesito saber a donde contactarme para solucionar este problema, por favor!

Newbie

No soy cliente de Spotify Premium desde hace mucho tiempo y dias atras me realizaron un cobro de un mes, ya han pasado mas de tres dias y siguen sin rembolsarme. Necesito saber a donde contactarme p...

JulianA_Bogota

Roadie

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account

I just signed up for family and paid for it but it still shows premium trial??

Newbie

I just signed up for family and paid for it but it still shows premium trial??

JulianA_Bogota

Roadie

174 Views

1 replies

0 likes

  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Mudei minha conta para Premium Universitário e veio uma cobrança de R$10,00 e já se passaram 3 dias uteis e não foi estornado o valor ainda. Como devo proceder ?

Newbie

Mudei minha conta para Premium Universitário e veio uma cobrança de R$10,00 e já se passaram 3 dias uteis e não foi estornado o valor ainda. Como devo proceder ? 

JulianA_Bogota

Roadie

149 Views

1 replies

0 likes

  • 149 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I am a Premium subscriber and want to upgrade to Premium for Family. How?

Please advise how I can upgrade from Premium to Premium for Family. Can I get credit for this month's payment for Premium and do I still get my Capital One monthly credit?

Newbie

Please advise how I can upgrade from Premium to Premium for Family. Can I get credit for this month's payment for Premium and do I still get my Capital One monthly credit?

JulianA_Bogota

Roadie

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Hola me enviaron invitación de plan familiar meto los datos dirección correcta y todo y me dice que existe un error 3, llevo 2 días intentando y nada que hago?

Newbie

Hola me enviaron invitación de plan familiar meto los datos dirección correcta y todo y me dice que existe un error 3, llevo 2 días intentando y nada que hago?

Erika

Roadie

167 Views

1 replies

0 likes

  • 167 Views
  • 1 replies
  • 0 likes

cancel subscription

Hi!I tried to get the premium discount for student but my college isn’t showing so I can’t complete my subscription.The problem here is that I’ve been charged for $4.99 and I can’t use the premium account.How can I solve this issue?If I can’t use the...

Newbie

Hi! I tried to get the premium discount for student but my college isn’t showing so I can’t complete my subscription. The problem here is that I’ve been charged for $4.99 and I can’t use the p...

imattolo

Community Legend

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Globe payment method

why i cant find globe as my payment method in the philippines ??? i tried to search alot of times but still cant find any.

Newbie

why i cant find globe as my payment method in the philippines ??? i tried to search alot of times but still cant find any.

purplegal

Newbie

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan not getting premium

I have spotify premium and upgraded to the family plan and added my wife, and she is not getting the premium features

Casual Listener

I have spotify premium and upgraded to the family plan and added my wife, and she is not getting the premium features

Melody

Spotify

433 Views

3 replies

0 likes

Android
  • 433 Views
  • 3 replies
  • 0 likes

Superuser Contribution Canceling subscription

Hi, I am trying to cancel my subscription and I have tried to do it in Spotify and it won't let me it's grayed out, so I went to my subscriptions under my iCloud account and it doesn't even have Spotify listed there. I still get charged monthly.

Newbie

Hi, I am trying to cancel my subscription and I have tried to do it in Spotify and it won't let me it's grayed out, so I went to my subscriptions under my iCloud account and it doesn't even have Spot...

Melody

Spotify

436 Views

3 replies

0 likes

  • 436 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged twice, very disappointed

I was paying for a premium account, then decided to upgrade to a family plan. I am currently being charged twice every month: once for $9.99, then again for $14.99. What gives? A company this established should not have these issues, especially with ...

Casual Listener

I was paying for a premium account, then decided to upgrade to a family plan. I am currently being charged twice every month: once for $9.99, then again for $14.99. What gives? A company this establi...

Melody

Spotify

434 Views

6 replies

0 likes

  • 434 Views
  • 6 replies
  • 0 likes

I can't end the premium trial

Hi guys, I entered the free premium trial version for 30 days about 14 days ago, but I can not use it so I would like to end the trial, but when I log in using browser, the page where I read that this option should be (subscription), it is not there....

Newbie

Hi guys, I entered the free premium trial version for 30 days about 14 days ago, but I can not use it so I would like to end the trial, but when I log in using browser, the page where I read that thi...

Maxim

Spotify Star

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium works on computer not on phone

I have had premium for a long time but it has stopped working on my phone. It works on my computer. I have logged out and in a few times but it does not help.

Casual Listener

I have had premium for a long time but it has stopped working on my phone. It works on my computer. I have logged out and in a few times but it does not help. 

Melody

Spotify

349 Views

3 replies

0 likes

  • 349 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student discount

Hello i have little problem how long i must wait for confirm student discount because spotify take money form my account and do nothing. Im form Poland and my school is at list so i should have it.

Casual Listener

Hello i have little problem how long i must wait for confirm student discount because spotify take money form my account and do nothing. Im form Poland and my school is at list so i should have it.

Melody

Spotify

330 Views

3 replies

0 likes

  • 330 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancelling subscription

I cancelled my subscription while it is still a pending transaction Would they charge me even though I cancelled it? Or can I ask for my money back?

Newbie

I cancelled my subscription while it is still a pending transaction  Would they charge me even though I cancelled it? Or can I ask for my money back? 

Melody

Spotify

401 Views

3 replies

0 likes

  • 401 Views
  • 3 replies
  • 0 likes

I cannot use premium features

I have joined to a family premium yesterday and i use all premium features as usual. today i can't get a unlimited skip the songs. The app only shows "get unlimited skip with premium " sign so i look at my account profile and it's already premium acc...

Casual Listener

I have joined to a family premium yesterday and i use all premium features as usual.  today i can't get a unlimited skip the songs. The app only shows "get unlimited skip with premium " sign so ...

Patsam-1

Casual Listener

261 Views

2 replies

0 likes

  • 261 Views
  • 2 replies
  • 0 likes

Premium doesn't work after failed payment and repayment

Hey, So I recently could not pay the 9.99€ subscription fee for my premium account, which is why it was transferred back to my account after it was withdrawn automatically. After I got the sufficient funds on my bank account I manually repaid the 9.9...

Newbie

Hey,   So I recently could not pay the 9.99€ subscription fee for my premium account, which is why it was transferred back to my account after it was withdrawn automatically. After I got the s...

207 Views

0 replies

0 likes

  • 207 Views
  • 0 replies
  • 0 likes