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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6124 Views
  • 23 replies
  • 2 likes
  • 6124 Views
  • 23 replies
  • 2 likes

cancelled subscription

u have cancelled my subscription but you have still charged me £9.99 the following month. why is this?

  • Newbie
  • u have cancelled my subscription but you have still charged me £9.99 the following month. why is this?
  • user-removed
  • Not applicable
  • 215 Views
  • 2 replies
  • 0 likes
  • 215 Views
  • 2 replies
  • 0 likes

Solved!! Premium account don't update

I have paid 08/11/2017 but in app my account hasn't been update to PREMIUM since.On the Web page, premium status appear but not in app.I have tried logging out and back in.I have tried deleting app and reinstalling.Nothing has worked.How should i do ...

  • Casual Listener
  • I have paid 08/11/2017 but in app my account hasn't been update to PREMIUM since. On the Web page, premium status appear but not in app. I have tried logging out and back in. I have tried deleting...
  • eblackrose00
  • Roadie
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

Charged $14.99 even with student discount

Hello,I have been charged $14.99/month instead of $4.99/month since May, even though I had previously only been paying $4.99 because of a student discount

  • Casual Listener
  • Hello, I have been charged $14.99/month instead of $4.99/month since May, even though I had previously only been paying $4.99 because of a student discount
  • user-removed
  • Not applicable
  • 298 Views
  • 5 replies
  • 0 likes
  • 298 Views
  • 5 replies
  • 0 likes

Cant update my payment information

Dear Community, I cant update my Visa information. Any idea what I could do? Or is there any spotify support? Thank you very much.Sonia

  • Newbie
  • Dear Community,   I cant update my Visa information. Any idea what I could do? Or is there any spotify support?   Thank you very much. Sonia
  • Bittencourt
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! After switching to premium, can't skip songs!!!

I have just upgraded to premium after the end of my free week trial. I even have the receipt of payment and still am unable to skip songs or hit the "next song" button. I'm using androidatest version. Help pls!

  • Casual Listener
  • I have just upgraded to premium after the end of my free week trial. I even have the receipt of payment and still am unable to skip songs or hit the "next song" button. I'm using androidatest version...
  • Samantha20
  • Newbie
  • 2089 Views
  • 5 replies
  • 1 likes
  • 2089 Views
  • 5 replies
  • 1 likes

Being charged student fee when website wouldn't verify

Hi, I tried setting up premium with the student discount but it would not verify me, so I gave up after multiple times. My account is a free account not premium but I got charge the fee. Why did it do this? Also how do I stop the charge or get a refu...

  • Newbie
  • Hi, I tried setting up premium with the student discount but it would not verify me, so I gave up after multiple times. My account is a free account not premium but I got charge the fee. Why did it d...
  • user-removed
  • Not applicable
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Doppelte Abbuchung

Konto wurde doppelt belastet. (02.03.17 & 30.03.17)Nächste Abbuchung laut Abo-Info am 28.04.17Es gibt nur einen Premium-Account.Es wurde kein Upgrade auf Family o.ä durchgeführt.

  • Newbie
  • Konto wurde doppelt belastet. (02.03.17 & 30.03.17) Nächste Abbuchung laut Abo-Info am 28.04.17 Es gibt nur einen Premium-Account. Es wurde kein Upgrade auf Family o.ä durchgeführt.
  • Backfisch1990
  • Newbie
  • 1989 Views
  • 2 replies
  • 1 likes
  • 1989 Views
  • 2 replies
  • 1 likes

Payment

Why has there been two withdraws from my bankaccount?? One from Spotify and one from iTunes but both are for Spotify premium ???

  • Newbie
  • Why has there been two withdraws from my bankaccount?? One from Spotify and one from iTunes but both are for Spotify premium ???
  • Robert_W
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! French email UK account

I am opening a family account in UK but one of the users will have a French email address. Can they still access the account?

  • Casual Listener
  • I am opening a family account in UK but one of the users will have a French email address.  Can they still access the account?  
  • Kent62
  • Casual Listener
  • 347 Views
  • 2 replies
  • 0 likes
  • 347 Views
  • 2 replies
  • 0 likes

Help me refund my payment

I accidentally purchase 2 subscription for student discount, because I'm not completing the requirement. But my card account already charged twice, can someone help me with this?

  • Visitor
  • I accidentally purchase 2 subscription for student discount, because I'm not completing the requirement. But my card account already charged twice, can someone help me with this?
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Solved!! Premium

Hello, i recently bought premium and I don't want it to keep charging me every month I would only want it this month, so if I cancel the subscription does that mean my premium goes away as soon as I cancel my subscription or does it finish within the...

  • Newbie
  • Hello, i recently bought premium and I don't want it to keep charging me every month I would only want it this month, so if I cancel the subscription does that mean my premium goes away as soon as I ...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Can't Update Payment Method

I can't update my payment method - even after verifying card information and account balances. I receive an "Oops something went wrong!" message.

  • Newbie
  • I can't update my payment method - even after verifying card information and account balances. I receive an "Oops something went wrong!" message.
  • MaleHussey
  • Newbie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Família

Todos os meus familiares cadastrados no plano estão free pq não conseguiram verificar o endereço deles. O quem faco?? Já tentei mandar convite novamente, mas não tá dando certo. Me ajudem.

  • Newbie
  • Todos os meus familiares cadastrados no plano estão free pq não conseguiram verificar o endereço deles. O quem faco?? Já tentei mandar convite novamente, mas não tá dando certo. Me ajudem.
  • Bittencourt
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Cuenta premium sin modo aleatorio

Tengo una cuenta premium pero no puedo utilizar el modo aleatorio en la musica ni adelantar la pista

  • Newbie
  • Tengo una cuenta premium pero no puedo utilizar el modo aleatorio en la musica ni adelantar la pista
  • Zeratul2
  • Newbie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Premium is not working

I updated and paid for premium online and it did not update to the app on my phone?! I don't want to be paying 10$ a month for something that's not going to work.

  • Newbie
  • I updated and paid for premium online and it did not update to the app on my phone?! I don't want to be paying 10$ a month for something that's not going to work.
  • Bittencourt
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Solved!! Not getting unlimited skips

I payed for Spotify premium. The ads are gone but I'm unable to have unlimited skips which I know is a feature for Spotify premium. How do I fix this ?

  • Casual Listener
  • I payed for Spotify premium. The ads are gone but I'm unable to have unlimited skips which I know is a feature for Spotify premium. How do I fix this ?
  • Leenaa
  • Casual Listener
  • 653 Views
  • 3 replies
  • 1 likes
  • 653 Views
  • 3 replies
  • 1 likes

Solved!! Gifting someone spotify premium from itunes

How do i gift someone spotify premium using itunes money? i have itunes gift cards and i want to give someone spotify premium because they have wanted it for a long time

  • Newbie
  • How do i gift someone spotify premium using itunes money? i have itunes gift cards and i want to give someone spotify premium because they have wanted it for a long time
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Premium

Okay so I had Spotify Premium and then I didn't pay my bill on accident but I just recently got it back but now it's not letting me skip through songs unlimitedly

  • Newbie
  • Okay so I had Spotify Premium and then I didn't pay my bill on accident but I just recently got it back but now it's not letting me skip through songs unlimitedly
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Not all premium features

So I bought premium yesterday, but I didn't get all of the features. I can download the songs, and I have unlimited skips, but I cant unshuffle or add songs to a que. I've checked my account and it says I have premium, and I've been charged. Please h...

  • Newbie
  • So I bought premium yesterday, but I didn't get all of the features. I can download the songs, and I have unlimited skips, but I cant unshuffle or add songs to a que. I've checked my account and it s...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes