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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21936 Views

28 replies

4 likes

  • 21936 Views
  • 28 replies
  • 4 likes

Superuser Contribution Spotify Premium

i tried using the student thing for 5 euro or whatever it costs and i thought that i counted as a student and then when i came to what school i go in i realeased it said university and im only 15 and spotify still took 5 euro from my card and i didnt...

Newbie

i tried using the student thing for 5 euro or whatever it costs and i thought that i counted as a student and then when i came to what school i go in i realeased it said university and im only 15 and...

Alfredo

Roadie

149 Views

1 replies

0 likes

  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment failure

i want to switch my card and payment details for spotify but everytime i enter my new card information under change payment it says something went wrong and will not accept the payment. My card is a brand new card and yes it has been activated and us...

Newbie

i want to switch my card and payment details for spotify but everytime i enter my new card information under change payment it says something went wrong and will not accept the payment. My card is a ...

Alfredo

Roadie

179 Views

1 replies

0 likes

  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution ending subscript and getting a new one with gift card to myself

HiHad given myself a 6 month gift card that ends on Oct 1. I just did it again as I have a great group of playlists built. I was wondering since I end on the same day my new one starts will I lose what I already built?

Newbie

Hi Had given myself a 6 month gift card that ends on Oct 1. I just did it again as I have a great group of playlists built. I was wondering since I end on the same day my new one starts will I lose ...

Alfredo

Roadie

146 Views

1 replies

0 likes

  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't my account be found but I've gotten charged??

I got charged (*which overdrew my account*) I've looked up the account and it stated I'm in the free group. What the heck can I do???

Newbie

I got charged (*which overdrew my account*) I've looked up the account and it stated I'm in the free group. What the heck can I do???

Alfredo

Roadie

148 Views

1 replies

0 likes

  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution No invitation email

Yesterday I was supposed to get an invitation by Riccardo for spotify family. The email never arrived and Riccardo tries twice to send it, no results. How do I get my premium account?

Newbie

Yesterday I was supposed to get an invitation by Riccardo for spotify family. The email never arrived and Riccardo tries twice to send it, no results. How do I get my premium account?

Alfredo

Roadie

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
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Superuser Contribution paid for studen premium, it took the cost out of my bank but on app it says free subscription

Paid for student premium. The cost which was $5 went through cause I checked my online bank but when I went on the app it says I don't have premium. Yes I logged out and logged back in

Newbie

Paid for student premium. The cost which was $5 went through cause I checked my online bank but when I went on the app it says I don't have premium. Yes I logged out and logged back in 

Alfredo

Roadie

287 Views

1 replies

1 likes

  • 287 Views
  • 1 replies
  • 1 likes

use una tarjeta de regalo y aparece que mi suscripción se acaba en cinco días

Hola, estoy pagando spotify a través de paypal pero este mes no pude pagarlo. Una amiga me dio una tarjeta de regalo de $100 pesos y la active pero ahora me aparece que mi premium se termina en 5 días. ¿Qué puedo hacer?

Newbie

Hola, estoy pagando spotify a través de paypal pero este mes no pude pagarlo. Una amiga me dio una tarjeta de regalo de $100 pesos y la active pero ahora me aparece que mi premium se termina en 5 día...

172 Views

0 replies

0 likes

  • 172 Views
  • 0 replies
  • 0 likes

CHARGED TWICE PER MONTH.

I know that the bank might've made a mistake, but last month they charged me twice too. In my Spotify payment summary it says they only charged me one month but in my bank account it shows 2 payments. Help.

Newbie

I know that the bank might've made a mistake, but last month they charged me twice too. In my Spotify payment summary it says they only charged me one month but in my bank account it shows 2 payments...

Juanita3

Newbie

226 Views

2 replies

0 likes

  • 226 Views
  • 2 replies
  • 0 likes

Superuser Contribution I cancelled my premium but it still says I have it

I cancelled my premium subscription because I didn't want to pay after the 3 $.99 months. My account is still saying I have premium until 10/22/17, but it should be cancelled.

Newbie

I cancelled my premium subscription because I didn't want to pay after the 3 $.99 months. My account is still saying I have premium until 10/22/17, but it should be cancelled. 

Alfredo

Roadie

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am student and I paid 9.99 pounds instead of 4.99

I am a university student, and after a year of subscription, Spotify charged me the regular rate without any notification, 2 questions:1- If I redo the process of verfiying my UNIDAY, do I pay again for premium?2- If no, will I be refunded the diffre...

Newbie

I am a university student, and after a year of subscription, Spotify charged me the regular rate without any notification, 2 questions: 1- If I redo the process of verfiying my UNIDAY, do I pay agai...

Alfredo

Roadie

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution 6 months Costa Rica - should I get a Dutch or Costa Rican premium subscription?

previously I had a premium subscription in Holland, but now I'm on an internship in Costa Rica for 6 months. My premium got cancelled since the service was included with a telecom package and I cancelled that when I left Holland. There are many confu...

Newbie

previously I had a premium subscription in Holland, but now I'm on an internship in Costa Rica for 6 months. My premium got cancelled since the service was included with a telecom package and I cance...

Alfredo

Roadie

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't receive the invite for the family account

My daughter is trying to add me to the family account through an invite via email, but I don't receive the mail (it is not in spam). I had a premium account for years payed by my mobile phone provider but this stopped about a month ago. Maybe there i...

Newbie

My daughter is trying to add me to the family account through an invite via email, but I don't receive the mail (it is not in spam).  I had a premium account for years payed by my mobile phone ...

Alfredo

Roadie

155 Views

1 replies

0 likes

  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium plus Hulu

I recently subscribed to the promo offer of Spotify Premium plus Hulu for students for 4.99/month. I was unable to get logged into my Hulu with that promo. They were still trying to charge me 7.99 for Hulu. How do I get my Hulu subscription activated...

Newbie

I recently subscribed to the promo offer of Spotify Premium plus Hulu for students for 4.99/month. I was unable to get logged into my Hulu with that promo. They were still trying to charge me 7.99 fo...

Alfredo

Roadie

1200 Views

1 replies

0 likes

  • 1200 Views
  • 1 replies
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Superuser Contribution Charged extra

I only signed up for the 3 month 99 cent summer deal and then continued to be charge afterwards and thats not what i wanted at all.

Newbie

I only signed up for the 3 month 99 cent summer deal and then continued to be charge afterwards and thats not what i wanted at all.

Alfredo

Roadie

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
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Se me desconto el dinero no me hicieron premium

yo borre todo igual no me devolvieron... pague anual nomas  

Newbie

yo borre todo igual no me devolvieron... pague anual nomas 😕 

AranzaC26

Newbie

271 Views

1 replies

0 likes

Premium
  • 271 Views
  • 1 replies
  • 0 likes

IMPOSSIBLE TO ACESS MY INFO IN THE FAMILY PLAN

Hello! Im having trouble accessing my account with the family premium. The info of my adress is the same as the member thay pays for it. We live in the same house but I dont know whats going on...

Newbie

Hello! Im having trouble accessing my account with the family premium. The info of my adress is the same as the member thay pays for it. We live in the same house but I dont know whats going on...&nb...

131 Views

0 replies

0 likes

  • 131 Views
  • 0 replies
  • 0 likes

Not a Student anymore - won't let me switch plans

Hi - My payment methods failed because I got a new card. When I try to enter my new card information, it then wants me to verify I'm a student (I'm not, I graduated, I've been paying the full 9.99 for months and I'd like to continue doing so). How do...

Newbie

Hi -  My payment methods failed because I got a new card. When I try to enter my new card information, it then wants me to verify I'm a student (I'm not, I graduated, I've been paying the full ...

jsannn

Community Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Me he suscrito a premium gratis durante un mes pero no se activa

Hola Mi problema es que me he suscrito a premium gratis de un mes pero no se activa. No puedo poner la cancion que quiera y tampoco descargarlas. He puesto mi tarjeta y me ha llegado un correo confirmandome que estoy suscrito a premium durante un mes...

Newbie

Hola  Mi problema es que me he suscrito a premium gratis de un mes pero no se activa. No puedo poner la cancion que quiera y tampoco descargarlas. He puesto mi tarjeta y me ha llegado un correo...

201 Views

0 replies

0 likes

  • 201 Views
  • 0 replies
  • 0 likes

Updating Payment

I'm trying to udpate my payment information to a new credit card. Every time I do so, it is taking me to student verification. I am not a student anymore, so it wont let me finish the process. How do I update my payment information without going thro...

Visitor

I'm trying to udpate my payment information to a new credit card. Every time I do so, it is taking me to student verification. I am not a student anymore, so it wont let me finish the process. How do...

Kbrit0

Newbie

200 Views

2 replies

0 likes

  • 200 Views
  • 2 replies
  • 0 likes