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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83707 Views
  • 30 replies
  • 5 likes
  • 83707 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45715 Views
  • 19 replies
  • 3 likes
  • 45715 Views
  • 19 replies
  • 3 likes

"Oops, seems your card or payment provider is having a bad day."

I've been using spotify premium for about two years now which came free with my phone plan. Now that my two free years are up I'm trying to enter my card information to continue my spotify premium membership, but i keep getting the same error message...

  • Newbie
  • I've been using spotify premium for about two years now which came free with my phone plan. Now that my two free years are up I'm trying to enter my card information to continue my spotify premium me...
  • osornios
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 160 Views
  • 1 replies
  • 0 likes

I got charge 3 time

I got charge 3 time for studen premium but when you enter your card it said that before charging they verify the name with you school .. turn out it didnt work for me so i pick up the 9.99 each months but i just look at my credit card charge and i go...

  • Casual Listener
  • I got charge 3 time for studen premium but when you enter your card it said that before charging they verify the name with you school .. turn out it didnt work for me so i pick up the 9.99 each month...
  • M4th13w
  • Casual Listener
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Need to change payment info during discounted ($0.99/mo) Premium subscription but...

I am currently in the middle of a discounted Premium subscription (remember that deal offered in June: 3 months, just $0.99 per month?) but I need to change my payment info. When I attempt to do that on the "Change Payment Details" page, I noticed th...

  • Newbie
  • I am currently in the middle of a discounted Premium subscription (remember that deal offered in June: 3 months, just $0.99 per month?) but I need to change my payment info. When I attempt to do that...
  • 77 Views
  • 0 replies
  • 0 likes
  • 77 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't login due to 14 day message

Free premium sub via Vodafone U.K. Have not been abroad. Account set to UK at all times. Need account support.

  • Newbie
  • Free premium sub via Vodafone U.K. Have not been abroad. Account set to UK at all times. Need account support.
  • JuanCamilo
  • Roadie
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

3 kere ödeme aldı ama premium gelmedi

Durduk yere 3 kere ödeme alıp premium gelmedi 2 ödemenin parasını istiyorum.

  • Newbie
  • Durduk yere 3 kere ödeme alıp premium gelmedi 2 ödemenin parasını istiyorum.
  • 86 Views
  • 0 replies
  • 0 likes
  • 86 Views
  • 0 replies
  • 0 likes

Premium subscription is still not remove

Hello spotify. I have a problem regarding premium account. I have no more spotify premium subscription on globe network on philippines. But my account in spotify is still in premium even though i already stop my subscription. Kindly removed my premiu...

  • Newbie
  • Hello spotify. I have a problem regarding premium account. I have no more spotify premium subscription on globe network on philippines. But my account in spotify is still in premium even though i alr...
  • Robert_W
  • Community Legend
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Change billing info

I am trying to update my credit card information, but it won't let me proceed because it says I need to enter my college. I was once on a student membership but have had premium. I can't get past this stage. Thanks in advance for the tips.

  • Newbie
  • I am trying to update my credit card information, but it won't let me proceed because it says I need to enter my college. I was once on a student membership but have had premium. I can't get past thi...
  • Robert_W
  • Community Legend
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Charged too many times

I was trying to sign up for the student discount, and it said that it wasn't working and that it wouldn't charge my card tillIt did. However it charged my card over 6 times. How do I go about getting this money back.

  • Newbie
  • I was trying to sign up for the student discount, and it said that it wasn't working and that it wouldn't charge my card till It did. However it charged my card over 6 times. How do I go about getti...
  • Robert_W
  • Community Legend
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Premium

Tenía la cuenta familiar de premium me fui de vacaciones y Spotify automáticamente me cambio el status a free, pensé que era por qe estaba fuera de la ciudad, ya que regrese mi hermana me vuelve a mandar la invitación y no me la aceptan que por qué n...

  • Newbie
  • Tenía la cuenta familiar de premium me fui de vacaciones y Spotify automáticamente me cambio el status a free, pensé que era por qe estaba fuera de la ciudad, ya que regrese mi hermana me vuelve a ma...
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Fee for partners

So I'm a Starbucks partner and enrolled in the free premium Spotify, but on my check it looks like I'm getting charged 8 dollars for it.. is this normal? I was never told there would be a tax, is it not really free than? I'm asking because I was only...

  • Newbie
  • So I'm a Starbucks partner and enrolled in the free premium Spotify, but on my check it looks like I'm getting charged 8 dollars for it.. is this normal? I was never told there would be a tax, is it ...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Recover my premium account

Hi all,I changed my password and now Spotify opens but do not recognize I have a premium account. How can I recover my premium account?Thanks!

  • Newbie
  • Hi all, I changed my password and now Spotify opens but do not recognize I have a premium account. How can I recover my premium account? Thanks!
  • Federicogazdik
  • Newbie
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

MI STATE RUBANDO I SOLDI!

Sto pagando da mesi spotify family senza poterne usufruire... E non c'è assistenza che risponda!!!Sono costretto a rivolgermi alla stampa alla fine...

  • Casual Listener
  • Sto pagando da mesi spotify family senza poterne usufruire... E non c'è assistenza che risponda!!! Sono costretto a rivolgermi alla stampa alla fine...
  • 62 Views
  • 0 replies
  • 0 likes
  • 62 Views
  • 0 replies
  • 0 likes

Não consigo encontrar minha conta

Eu troquei de celular e após a troca não consigo mais ter acesso a minha conta, estou pagando sem usar.Gostaria de saber se tem outra maneira de encontrar minha conta além do e-mail pois tenho mais de um e-mail e não me recordo em qual usava a conta ...

  • Newbie
  • Eu troquei de celular e após a troca não consigo mais ter acesso a minha conta, estou pagando sem usar. Gostaria de saber se tem outra maneira de encontrar minha conta além do e-mail pois tenho mais...
  • Bittencourt
  • Spotify Star
  • 4775 Views
  • 1 replies
  • 0 likes
  • 4775 Views
  • 1 replies
  • 0 likes

abbonamento studenti

Buongiorno,mio figlio è già abbonato vostro. Abbiamo inserito due volte la mia carta di credito per aderire all'offerta per gli studenti ma pur avendomi addebitato entrambe le volte l'importo non ha ancora ricevuto la mail che confermava il controllo...

  • Newbie
  • Buongiorno,mio figlio è già abbonato vostro. Abbiamo inserito due volte la mia carta di credito  per aderire all'offerta per gli studenti ma pur avendomi addebitato entrambe le volte l'importo n...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

It does not say premium on my profile

HI! I recently decided that I no longer want to be subscribed to spotify premium, and went on my desktop to change it. I logged in and followed the steps to try and cancel it, but when I go onto my account and click on the subsciption tab, it still s...

  • Newbie
  • HI! I recently decided that I no longer want to be subscribed to spotify premium, and went on my desktop to change it. I logged in and followed the steps to try and cancel it, but when I go onto my a...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Cancellation with Rogers

I have just recently cancelled my spotify subscription with Rogers and would like to subscribe to the Family Subscription, when I try to change my subscription on Spotify it tells me I need to get in contact with Rogers.How long does it take for the ...

  • Newbie
  • I have just recently cancelled my spotify subscription with Rogers and would like to subscribe to the Family Subscription, when I try to change my subscription on Spotify it tells me I need to get in...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

No "Get premium"

Hi! I can't get the Premium for my spotify, whenever i dial *143# and try to register the Spotify129 it says that i should go to my Spotify App>Settings>Subscription> Get premium. But there is no 'Get Premium' button. Please help me :(( thank you!!

  • Newbie
  • Hi! I can't get the Premium for my spotify, whenever i dial *143# and try to register the Spotify129 it says that i should go to my Spotify App>Settings>Subscription> Get premium. But there ...
  • 61 Views
  • 0 replies
  • 0 likes
  • 61 Views
  • 0 replies
  • 0 likes

I no longer have premium membership?

I pay directly from my bank account, but it says I no longer have premium? Why? I have been paying that way with no issue for over a year. Please help me get my premium back.

  • Newbie
  • I pay directly from my bank account, but it says I no longer have premium? Why? I have been paying that way with no issue for over a year. Please help me get my premium back.
  • bilalsari
  • Newbie
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

No me permite pagar premium en argentina

Cuando intento obtener premium con mi tarjeta de credito, me dice que spotify no ha sido lanzado en mi pais, y que debo usar una tarjeta de un pais donde se halla lanzado. Hasta donde tengo entendido en argentina ya esta disponible ya que conozco muc...

  • Newbie
  • Cuando intento obtener premium con mi tarjeta de credito, me dice que spotify no ha sido lanzado en mi pais, y que debo usar una tarjeta de un pais donde se halla lanzado. Hasta donde tengo entendido...
  • 77 Views
  • 0 replies
  • 0 likes
  • 77 Views
  • 0 replies
  • 0 likes

How do I know when my Spotify Premium 3 month deal expires?

Hi everyone, I apologise if this is a silly question, but I purchased the 3 month premium deal for $0.99 (I'm in Australia) on May 17, 2017. I am not sure when the 3 month period ends and thus I don't know when to cancel my subscription so I don't ge...

  • Visitor
  • Hi everyone,    I apologise if this is a silly question, but I purchased the 3 month premium deal for $0.99 (I'm in Australia) on May 17, 2017. I am not sure when the 3 month period ends ...
  • user-removed
  • Not applicable
  • 561 Views
  • 2 replies
  • 0 likes
  • 561 Views
  • 2 replies
  • 0 likes