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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 13088 Views
  • 24 replies
  • 2 likes
  • 13088 Views
  • 24 replies
  • 2 likes

Maintenance

I cannoy upgradde my subscription (payment info) because the last two days the system answers me with a message of being in maintenance "contact us later". Anybody knows what is going on?

  • Casual Listener
  • I cannoy upgradde my subscription (payment info) because the last two days the system answers me with a message of being in maintenance "contact us later". Anybody knows what is going on?
  • Espiritonero
  • Regular
  • 1905 Views
  • 13 replies
  • 0 likes
  • 1905 Views
  • 13 replies
  • 0 likes

Premium on website, but not in app

Hello,I am new at Spotify. My provider gives me premium. When I log in at the Spotify website, it says I have got Premium.But when I log in on the app on Android, it does not recognize the Premium subscription.What is the best course of action? I got...

  • Newbie
  • Hello, I am new at Spotify. My provider gives me premium. When I log in at the Spotify website, it says I have got Premium. But when I log in on the app on Android, it does not recognize the Premiu...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Lost my premium?? Please help me!!

Ok, so my payment failed this month because my moms money ran out on her account. So it said payment failed and that, but my dad bought a gift card to keep my premium, so I redeemed it, before my premium actually ran out, but now I still lost my prem...

  • Casual Listener
  • Ok, so my payment failed this month because my moms money ran out on her account. So it said payment failed and that, but my dad bought a gift card to keep my premium, so I redeemed it, before my pre...
  • georgiaandlaura
  • Newbie
  • 277 Views
  • 3 replies
  • 0 likes
  • 277 Views
  • 3 replies
  • 0 likes

Moving premium subscription to another account

Hello, Ive recently made a new account and would like to move my premium to my new account.. May I please have some help doing that? Thankyou all

  • Newbie
  • Hello,   Ive recently made a new account and would like to move my premium to my new account..   May I please have some help doing that?   Thankyou all 🙂
  • SpotCreated
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Spotify student and premium renewal

Hello, So I've been using spotify premium under the student discount. My subscription was recently frozen. I cancelled so that I could reapply for the student discount. It didn't work. I also tried the normal subscription. It also didnt work. The tra...

  • Newbie
  • Hello,   So I've been using spotify premium under the student discount. My subscription was recently frozen. I cancelled so that I could reapply for the student discount. It didn't work. I als...
  • SpotCreated
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Problem with 30-days trial

Hello, I got a problem with 30-days trial offer which is presented on the spotify main web page. Till now I've been using free spotify account and wanted to check 30-days trial. After adding my credit card data and approving it I got an information t...

  • Newbie
  • Hello,   I got a problem with 30-days trial offer which is presented on the spotify main web page. Till now I've been using free spotify account and wanted to check 30-days trial. Af...
  • SpotCreated
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

would like to cancel subscription...

I have been trying to cancel however I keep getting this message:"Right now we're doing some system maintenance, so you are not able to manage your subscription or update your payment details. Please check back a little later or contact customer supp...

  • Newbie
  • I have been trying to cancel however I keep getting this message: "Right now we're doing some system maintenance, so you are not able to manage your subscription or update your payment details. Plea...
  • SpotCreated
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

I've been charge 3 times for a premium account that I haven't use

Ive been charged 3 times for premium account that I canceled on june, and I was charged june July and now august

  • Newbie
  • Ive been charged 3 times for premium account that I canceled on june, and I was charged june July and now august 
  • SpotCreated
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Charged full price for Spotify Student

I was charged $10 for Spotify Student even though my account info says my subscription is $5 a month. I'd like to get the $5 I was overcharged refunded. Thanks.

  • Newbie
  • I was charged $10 for Spotify Student even though my account info says my subscription is $5 a month. I'd like to get the $5 I was overcharged refunded. Thanks. 
  • SpotCreated
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

How to change Premium subscription

How do i cancel subcription used on the app where i am logged in with facebook? I tried to cancel subscription but it said that facebook and spotify werent connected. Need help.Thanks.Spoiler (Highlight to read)

  • Newbie
  • How do i cancel subcription used on the app where i am logged in with facebook? I tried to cancel subscription but it said that facebook and spotify werent connected. Need help. Thanks.  
  • SpotCreated
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Free prenium

Bonjour. J'ai commencé avec le compte gratuit et je suis passé en essai prenium pour 1€ et aujourd'hui je vois que je suis débité de 9.99€ sans être prévenu. Comment faire, car je ne veux pas merci.

  • Newbie
  • Bonjour. J'ai commencé avec le compte gratuit et je suis passé en essai prenium pour 1€ et aujourd'hui je vois que je suis débité de 9.99€ sans être prévenu. Comment faire, car je ne veux pas merci.&...
  • SpotCreated
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

spotify premium

hi i apply for student plan for spotify but it stated 3 working days. That's too long can you expedite it???

  • Newbie
  • hi i apply for student plan for spotify but it stated 3 working days. That's too long can you expedite it??? 
  • SpotCreated
  • Roadie
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Code on receipt unreadable

I have a 1-year premium receipt but the code is unreadable. Can I somehow get it back via serial number?

  • Newbie
  • I have a 1-year premium receipt but the code is unreadable. Can I somehow get it back via serial number? 
  • SpotCreated
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Bunch of pussies

These cowards don't have a phone number to call. Great service **bleep**bag owners

  • Newbie
  • These cowards don't have a phone number to call.  Great service **bleep**bag owners
  • SpotCreated
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Can't update my payment information for the last few days

This is the message I get. "Right now we're doing some system maintenance, so you are not able to manage your subscription or update your payment details. Please check back a little later or contact customer support."

  • Newbie
  • This is the message I get.   "Right now we're doing some system maintenance, so you are not able to manage your subscription or update your payment details. Please check back a little later o...
  • hhunaid
  • Newbie
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes

Charged multiple times for student discount

I was charged multiple times and I never received the student discount.

  • Visitor
  • I was charged multiple times and I never received the student discount.
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Credit Card

Hi I would like to know if with my Diners credit card from davivienda I could subscribe to the familiar plan of Spotify premium in Colombia

  • Newbie
  • Hi I would like to know if with my Diners credit card from davivienda I could subscribe to the familiar plan of Spotify premium in Colombia
  • Guiazz
  • Newbie
  • 202 Views
  • 1 replies
  • 1 likes
  • 202 Views
  • 1 replies
  • 1 likes

Updating Payment info with family membership

When I opened spotify today a message came up indicating I need to update my payment information, as shown in attachment 1. When I click the update payment button it brings me to a screen where I can update my payment info but appears to be signing u...

  • Newbie
  • When I opened spotify today a message came up indicating I need to update my payment information, as shown in attachment 1. When I click the update payment button it brings me to a screen where I can...
  • garnettspotify
  • Newbie
  • 327 Views
  • 2 replies
  • 0 likes
  • Payment
    updating
  • 327 Views
  • 2 replies
  • 0 likes

Reclamo doble cobro

Buenas tardes. En el mes de mayo se me ha contado 2 veces mi suscripción premium; pensé que esto se reivindicaria al no cobrarme en el mes de junio pero no ha sido así. Quisiera saber con quién debería comunicarme para coordinar el reembolso.

  • Casual Listener
  • Buenas tardes. En el mes de mayo se me ha contado 2 veces mi suscripción premium; pensé que esto se reivindicaria al no cobrarme en el mes de junio pero no ha sido así. Quisiera saber con quién deber...
  • osornios
  • Spotify Star
  • 1249 Views
  • 5 replies
  • 0 likes
  • 1249 Views
  • 5 replies
  • 0 likes