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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76276 Views
  • 27 replies
  • 5 likes
  • 76276 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43376 Views
  • 19 replies
  • 2 likes
  • 43376 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31406 Views
  • 17 replies
  • 3 likes
  • 31406 Views
  • 17 replies
  • 3 likes

Abbonamento annullato erroneamente

Salve, Ho annullato l'abbonamento per sbaglio, ma mi hanno detratto i soldi dalla carta, facendo un nuovo abbonamento devo rieffettuare il pagamento,potreste aiutarmi?

  • Newbie
  • Salve, Ho annullato l'abbonamento per sbaglio, ma mi hanno detratto i soldi dalla carta, facendo un nuovo abbonamento devo rieffettuare il pagamento,potreste aiutarmi?
  • Jacob
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Eliminar mi tarjeta de base.

Hola, me descuentas todos los meses en la visa por una cuenta que desconosco, que hacer?...

  • Newbie
  • Hola, me descuentas todos los meses en la visa por una cuenta que desconosco, que hacer?...
  • Jacob
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Hola. Hace dos meses que pago por premium y la aplicación me dice que no tengo el servicio premium.

Hola. Hace dos meses que pago por premium y la aplicación me dice que no tengo el servicio premium.

  • Newbie
  • Hola. Hace dos meses que pago por premium y la aplicación me dice que no tengo el servicio premium.
  • Jacob
  • Community Legend
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

My account is always free

Today, I see this, and I don't know to solved this problem. I uninstall and install again this app but nothing. Some one can help me?

  • Newbie
  • Today, I see this, and I don't know to solved this problem. I uninstall and install again this app but nothing. Some one can help me?
  • Jacob
  • Community Legend
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Unable to purchase premium?

I have an american express card and I tried to purchase the $.99 deal but everytime I click "Start my spotify premium" it says that I need to try another payment.

  • Casual Listener
  • I have an american express card and I tried to purchase the $.99 deal but everytime I click "Start my spotify premium" it says that I need to try another payment.
  • ratposer
  • Casual Listener
  • 131 Views
  • 4 replies
  • 0 likes
  • 131 Views
  • 4 replies
  • 0 likes

Getting charged every month and can't find the account that it is charged to. Help please.

Hi,I'm getting charged by spotify every month. I have checked every account that I could think of (3) and they all say I'm on "free" spotify. How can I find this account?Thanks

  • Newbie
  • Hi, I'm getting charged by spotify every month.  I have checked every account that I could think of (3) and they all say I'm on "free" spotify.  How can I find this account? Thanks
  • Jacob
  • Community Legend
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Charged 3 times but should only be charged once

I tried to sign up for spotify student premium account this morning, after i put in all my credit card information and went to look up my school it said that my information could not be found for my school and that i would not be charged till my info...

  • Newbie
  • I tried to sign up for spotify student premium account this morning, after i put in all my credit card information and went to look up my school it said that my information could not be found for my ...
  • Jacob
  • Community Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Stop payment

I didn't authorize Spotify to take money off my bank account now I'm charged with a $30 return fee as well .. I want my money back

  • Newbie
  • I didn't authorize Spotify to take money off my bank account now I'm charged with a $30 return fee as well .. I want my money back
  • Jacob
  • Community Legend
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Got premium, still get greyed out songs and ads

Hi guys. I subscribed to premium a couple of days ago, and all songs are greyed out, can only shuffleplay songs, and I get ads. I had spotify via my phone company up until recently, but bought premium when that ended. Dont know if that can have somet...

  • Casual Listener
  • Hi guys. I subscribed to premium a couple of days ago, and all songs are greyed out, can only shuffleplay songs, and I get ads. I had spotify via my phone company up until recently, but bought premiu...
  • Jacob
  • Community Legend
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Can't buy premium

Hello, I wanted to buy spotify for my sister. I downloaded spotify on her iPhone and created new account with facebook option.Then I somehow got to the subscription tab (Android app is little bit different) and proceeded to click Get premium button. ...

  • Newbie
  • Hello,   I wanted to buy spotify for my sister. I downloaded spotify on her iPhone and created new account with facebook option. Then I somehow got to the subscription tab (Android app is lit...
  • Jacob
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

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  • Newbie
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  • Jacob
  • Community Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

How to get in touch with customer service?

I was having an issue which havent been solved. I sent mails and everything but I still get charged. Any help please?

  • Casual Listener
  • I was having an issue which havent been solved. I sent mails and everything but I still get charged. Any help please?
  • Jacob
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Falso anuncio de 3 meses por de 900,00

Publicidad engañosa. Cuando fui a pagar me facturaron el valor normal del mes y no 900.0

  • Newbie
  • Publicidad engañosa. Cuando fui a pagar me facturaron el valor normal del mes y no 900.0
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

False $0.99 Advertisement

So I contacted support and they told me to post about it here. How the title states that it is $0.99 but the actual button is $9.99. The title clearly is not what the price of the promo I received. Nothing in the fine print about a $0.99 promo.

  • Casual Listener
  • So I contacted support and they told me to post about it here. How the title states that it is $0.99 but the actual button is $9.99. The title clearly is not what the price of the promo I received. N...
  • kmcdonough
  • Newbie
  • 246 Views
  • 7 replies
  • 1 likes
  • 246 Views
  • 7 replies
  • 1 likes

Superuser Contribution .99 promo won't work even though its your first promo

I tried to get the .99 cents promo but it tries to charge me 9.99 even though I have never used a Spotify promo before. It says something about me living in Quebec so it doesn't work, but I don't live in Quebec.

  • Casual Listener
  • I tried to get the .99 cents promo but it tries to charge me 9.99 even though I have never used a Spotify promo before. It says something about me living in Quebec so it doesn't work, but I don't liv...
  • Spotifyguy3
  • Casual Listener
  • 125 Views
  • 2 replies
  • 0 likes
  • 125 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify premium

So I wanted to get the deal for the three upcoming months but I accidentally hit the free trial and then went and bought the deal for .99 for three months. When I go to my account it does not show my subscription as being the paid one but I paid for ...

  • Newbie
  • So I wanted to get the deal for the three upcoming months but I accidentally hit the free trial and then went and bought the deal for .99 for three months. When I go to my account it does not show my...
  • JuanCamilo
  • Roadie
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

No puedo ingresar mi tarjeta a premium

Por que no puedo ingresar mi tarjeta para contratar premium, me dice que mi banco está teniendo un mal día pero agrego otras tarjetas y tampoco se puede, quiero premium pero no lo puedo contratar ayuda por favor

  • Newbie
  • Por que no puedo ingresar mi tarjeta para contratar premium, me dice que mi banco está teniendo un mal día pero agrego otras tarjetas y tampoco se puede, quiero premium pero no lo puedo contratar ayu...
  • josebar
  • Casual Listener
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

£0.99 for 3 months

Is this offer £0.99 for three months only and do you not get charged afterwards?

  • Newbie
  • Is this offer £0.99 for three months only and do you not get charged afterwards?
  • Scotty1973
  • Newbie
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

Why is my account set to 'spotify free' again, when I upgraded it to premium and paying for it?

About a month ago I upgraded my account to premium because the commercials annoyed me. I don´t understand why my account is now set back to ´free´, because I am paying for premium!

  • Newbie
  • About a month ago I upgraded my account to premium because the commercials annoyed me. I don´t understand why my account is now set back to ´free´, because I am paying for premium! 
  • osornios
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes