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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45881 Views
  • 16 replies
  • 4 likes
  • 45881 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28881 Views
  • 19 replies
  • 2 likes
  • 28881 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20249 Views
  • 6 replies
  • 1 likes
  • 20249 Views
  • 6 replies
  • 1 likes

Cancele mi suscripción premium desde el 5 de diciembre de 2016. Me siguen cobrando.

Cancelé mi suscripción premium desde el 5 de diciembre de 2016. Me uní a un plan familiar que paga mi esposo. Sin embargo me han seguido cobrando la suscripción personal en mi tarjeta. Qué debo hacer para que me devuelvan mi dinero?

  • Newbie
  • Cancelé mi suscripción premium desde el 5 de diciembre de 2016. Me uní a un plan familiar que paga mi esposo. Sin embargo me han seguido cobrando la suscripción personal en mi tarjeta. Qué debo hacer...
  • 51 Views
  • 0 replies
  • 0 likes
  • 51 Views
  • 0 replies
  • 0 likes

Switching to a Family Account

My husband and I have seperate premium accounts, but I'd like to switch to a premium family account and add my work place. Will our playlists stay in our profiles or will we have to remake them all?

  • Newbie
  • My husband and I have seperate premium accounts, but I'd like to switch to a premium family account and add my work place. Will our playlists stay in our profiles or will we have to remake them all?&...
  • MattSuda
  • Spotify Star
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

Subscription problems

I'm trying to get premium again for my account and its not working. Everytime I try to get it, it says we couldn't find your page or something like that. I have tried logging out of my account and logging back in and it still doesn't work.

  • Newbie
  • I'm trying to get premium again for my account and its not working. Everytime I try to get it, it says we couldn't find your page or something like that. I have tried logging out of my account and lo...
  • MattSuda
  • Spotify Star
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Solved!! Cobrança indevida

Hoje mudei minha conta premium para a universitária. Na primeira tentativa, deu erro por causa do login para comprovar que sou estudante, e então na segunda tentativa consegui migrar minha conta e que seria cobrado apenas R$8,50 agora. Mas, acabei de...

  • Casual Listener
  • Hoje mudei minha conta premium para a universitária. Na primeira tentativa, deu erro por causa do login para comprovar que sou estudante, e então na segunda tentativa consegui migrar minha conta e qu...
  • annann12345
  • Casual Listener
  • 126 Views
  • 2 replies
  • 0 likes
  • 126 Views
  • 2 replies
  • 0 likes

Will my Student Spotify Subscription Negate my Premium Subscription?

I am currently a Spotify Premium member. If I signed up for the Student Spotify Discount, do I need to cancel my Premium Membership? The sign up steps for the student discount didn't seem to hint to that. I'm just hoping I don't get double charge for...

  • Newbie
  • I am currently a Spotify Premium member. If I signed up for the Student Spotify Discount, do I need to cancel my Premium Membership? The sign up steps for the student discount didn't seem to hint to ...
  • MattSuda
  • Spotify Star
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Pagamento de conta premium sem acesso a conta premium

Usei a conta premium grátis por 1 mês. Após esse período de experiência o valor de 16,90 já começou a ser descontado do meu cartao de credito. Porém eu perdi o meu acesso a conta premium. O valor continua sendo descontado e quando entro no spotify el...

  • Newbie
  • Usei a conta premium grátis por 1 mês. Após esse período de experiência o valor de 16,90 já começou a ser descontado do meu cartao de credito. Porém eu perdi o meu acesso a conta premium. O valor con...
  • MattSuda
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Student

I am currently a senior in high school, but have placed my deposit for the University I will attend in the fall. Does this mean I am eligible for premium with the student discount, or do I have to wait until I am currently attending the University to...

  • Newbie
  • I am currently a senior in high school, but have placed my deposit for the University I will attend in the fall. Does this mean I am eligible for premium with the student discount, or do I have to wa...
  • MattSuda
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Subscription

I ended my Premium account service for a few reasons. I was still charged the full $10 after I have ended my subscription and would really appreciate the refund.

  • Not applicable
  • I ended my Premium account service for a few reasons. I was still charged the full $10 after I have ended my subscription and would really appreciate the refund.
  • MattSuda
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Errors getting premium

Everytime I click on the Go Premium icon I'm redirected to a page that says 404 and heartbreaks. I want to renew my premium. Please help me.

  • Newbie
  • Everytime I click on the Go Premium icon I'm redirected to a page that says 404 and heartbreaks. I want to renew my premium. Please help me.
  • MattSuda
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Solved!! No puedo iniciar sesion en premium

Hola cerré mi.sesión por error pero al abrirla de nuevo no me aparecen mis canciones, mis playlist y dice que soy cuenta gratis cuando en el ordenador soy premium familiar el administrador como puedo resolver esto

  • Newbie
  • Hola cerré mi.sesión por error pero al abrirla de nuevo no me aparecen mis canciones, mis playlist y dice que soy cuenta gratis cuando en el ordenador soy premium familiar el administrador como puedo...
  • AnnaNaxs
  • Newbie
  • 2780 Views
  • 14 replies
  • 0 likes
  • 2780 Views
  • 14 replies
  • 0 likes

Spotify steal my money!

I'm shocked... ı want to premium account, student one, and I fill the form and send them, they take my money and not promote my account as premium, I WANT MY MONEY BACK!!

  • Newbie
  • I'm shocked... ı want to premium account, student one, and I fill the form and send them, they take my money and not promote my account as premium, I WANT MY MONEY BACK!!
  • MattSuda
  • Spotify Star
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

Solved!! Double payment within a month

Hi,I have an issue with my premium account. My debit card has been charged 2 times within a month. Why did this happen? I need to solve it fast as I need the money for sth else. Thanks

  • Casual Listener
  • Hi, I have an issue with my premium account. My debit card has been charged 2 times within a month. Why did this happen? I need to solve it fast as I need the money for sth else.   Thanks
  • itu_
  • Community Legend
  • 256 Views
  • 6 replies
  • 0 likes
  • 256 Views
  • 6 replies
  • 0 likes

payment problem

Hey friends. Tonigh i have applied premium to boost my acc. Also i am a student. i uploaded my informations to sheerID and the price has taken from my credit card twice. but my acc not boosted to premium. its still seems like free. what should i do?S...

  • Newbie
  • Hey friends. Tonigh i have applied premium to boost my acc. Also i am a student. i uploaded my informations to sheerID and the price has taken from my credit card twice. but my acc not boosted to pre...
  • JB6868
  • Newbie
  • 131 Views
  • 2 replies
  • 0 likes
  • 131 Views
  • 2 replies
  • 0 likes

Can't cancel UNKNOWN prescriptions

Hi all. Okay, so here's the trouble; My spouse isn't quite tech-savvy, and about three months ago, we realized that BOTH his credit card, AND bank account are being charged by Spotify. Any time he has tried to fix the sitation and just CANCEL both ac...

  • Newbie
  • Hi all. Okay, so here's the trouble; My spouse isn't quite tech-savvy, and about three months ago, we realized that BOTH his credit card, AND bank account are being charged by Spotify. Any time he ha...
  • laurenluvsmusic
  • Roadie
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Help

Can someone tell me why I get a message pop up when trying to download saying..... want to play offline? Play tunes everywhere with premium, try it for 30 days for free. I have a 12 month free subscription with Spotify why is this happening?

  • Newbie
  • Can someone tell me why I get a message pop up when trying to download saying..... want to play offline? Play tunes everywhere with premium, try it for 30 days for free. I have a 12 month free subscr...
  • itu_
  • Community Legend
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Premium Account

I just started Spotify two months ago but had to change phones. Verizon reinstalled Spotiy on my new Android. Even though my login is the same I cannot access my premium account. I have tried changing my password with no success. I am very frustrated...

  • Newbie
  • I just started Spotify two months ago but had to change phones.  Verizon reinstalled Spotiy on my new Android.  Even though my login is the same I cannot access my premium account.  I ...
  • laurenluvsmusic
  • Roadie
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

I've been paying for two premium accounts since I migrate to a family plan

Hi.I bought a regular premium subsciption at 2016-08-30 but then I changed to a familiar plan and I supossed that my regular subscription was going to be cancelled but now i realize the I didn't get any email comfirming it and that i still get charge...

  • Newbie
  • Hi. I bought a regular premium subsciption at 2016-08-30 but then I changed to a familiar plan and I supossed that my regular subscription was going to be cancelled but now i realize the I didn't ge...
  • MattSuda
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Como desvincular una cuenta Premiun de mi tarjeta(La cuenta no es mia, la tarjeta si)

Hola amigos, tengo un problema y es que hace unos meses le hice el favor a un amigo pagando su cuenta desde mi tarjeta e debito para que este tuviese su cuenta premiun, el problema esque le e dicho que desvincule mi tarjeta para que no me sigan cobra...

  • Newbie
  • Hola amigos, tengo un problema y es que hace unos meses le hice el favor a un amigo pagando su cuenta desde mi tarjeta e debito  para que este tuviese su cuenta premiun, el problema esque le e d...
  • itu_
  • Community Legend
  • 804 Views
  • 1 replies
  • 0 likes
  • 804 Views
  • 1 replies
  • 0 likes

Cancel refund

I just cancelled my premium and asked for refund just now. But I wanna resume it back and cancel the refund now. How?

  • Newbie
  • I just cancelled my premium and asked for refund just now. But I wanna resume it back and cancel the refund now. How?
  • MattSuda
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes