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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16853 Views
  • 27 replies
  • 4 likes
  • 16853 Views
  • 27 replies
  • 4 likes

Subscription

I cancelled my free subscription before the due date. Why did you guys still charge my account??

  • Newbie
  • I cancelled my free subscription before the due date. Why did you guys still charge my account??
  • SpotCreated
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Canceled by subscription the day the payment was taken out

I wanted to cancel my subscription before the payment was taken out, but after I cancled it the bank account told me it charged me for another month of spotify. I need my money back for this months payment, which I canceled!!

  • Newbie
  • I wanted to cancel my subscription before the payment was taken out, but after I cancled it the bank account told me it charged me for another month of spotify. I need my money back for this months p...
  • SaraiSound
  • Roadie
  • 272 Views
  • 1 replies
  • 1 likes
  • 272 Views
  • 1 replies
  • 1 likes

No tengo Premium

El día de ayer pague Spotify Premium en el OXXO y por lo que leí me tiene que llegar un correo como de aceptación de pago pero no me a llegado nada, ni en la bandeja principal ni en no deseados. ¿Qué hago?

  • Newbie
  • El día de ayer pague Spotify Premium en el OXXO y por lo que leí me tiene que llegar un correo como de aceptación de pago pero no me a llegado nada, ni en la bandeja principal ni en no deseados. ¿Qué...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Premium Payment

I have been an active Premium member for years now; I love it. However, I had to lapse last month due to funding problems; when I try to enter my (correct) card information, andmy fiancees (both now have funds again), it says my bank is having techni...

  • Casual Listener
  • I have been an active Premium member for years now; I love it. However, I had to lapse last month due to funding problems; when I try to enter my (correct) card information, andmy fiancees (both now ...
  • KFunk1486
  • Casual Listener
  • 419 Views
  • 5 replies
  • 1 likes
  • 419 Views
  • 5 replies
  • 1 likes

Premium trial

I bought a tree month trial 6 juli for 99 cent but Its the second month and iT doesnt work anymore

  • Newbie
  • I bought a tree month trial 6 juli for 99 cent but Its the second month and iT doesnt work anymore
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Solved!! Charges

Got charged when I cancelled about a month ago.

  • Newbie
  • Got charged when I cancelled about a month ago.
  • JoshuaSon
  • Newbie
  • 366 Views
  • 3 replies
  • 0 likes
  • 366 Views
  • 3 replies
  • 0 likes

503 Error

When ı try to buy a student premium. This error output. 503 Service Unavailable Sorry for my bad english

  • Newbie
  • When ı try to buy a student premium.   This error output.  503 Service Unavailable    Sorry for my bad english 🙂
  • emily-f93
  • Newbie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Solved!! Extend subscription in Lithuania

Hello. Now I live in Lithuania but I have Belorussian card for payments. And there is no spotify premium cards in shops what can I do to extend my premium subscription???

  • Newbie
  • Hello. Now I live in Lithuania but I have Belorussian card for payments. And there is no spotify premium cards in shops what can I do to extend my premium subscription???
  • Maxim
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

How to Pay (PHILIPPINES)

I've been wanting to upgrade to premium since time immemorial but I don't know how to pay. I don't have a credit card or PayPal so my only way to pay is through payment counters in malls. I received an email containing the voucher and my payment code...

  • Casual Listener
  • I've been wanting to upgrade to premium since time immemorial but I don't know how to pay. I don't have a credit card or PayPal so my only way to pay is through payment counters in malls. I received ...
  • briancasus
  • Casual Listener
  • 2293 Views
  • 2 replies
  • 0 likes
  • 2293 Views
  • 2 replies
  • 0 likes

Superuser Contribution change my residence

hi, i have my premium acount located in Brasil but i move to live in ecuador for a long time and my dad continue in brazil so now i have a message that i only can be for 14 days out of the country and i cant enter to my spotify premium.. what i have ...

  • Newbie
  • hi, i have my premium acount located in Brasil but i move to live in ecuador for a long time and my dad continue in brazil so now i have a message that i only can be for 14 days out of the country an...
  • RodrigoPalma
  • Roadie
  • 212 Views
  • 2 replies
  • 0 likes
  • 212 Views
  • 2 replies
  • 0 likes

Premium account switch to free

I had een premium acount. Today it has switch to a free account. All the invoices are visible on my account. Only the last invoice has not been transvered from my bankaccount. The bank balance is not the problem. Also i did not resive an email from s...

  • Newbie
  • I had een premium acount. Today it has switch to a free account. All the invoices are visible on my account. Only the last invoice has not been transvered from my bankaccount. The bank balance is not...
  • SpotCreated
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution help

I need help asap 

  • Casual Listener
  • I need help asap 
  • RodrigoPalma
  • Roadie
  • 172 Views
  • 2 replies
  • 0 likes
  • 172 Views
  • 2 replies
  • 0 likes

Superuser Contribution Double payment

My payment is schedule to come out on the 7th every month. Yet another payment was taken out today. What do I have to do in order to get duplicate payment erased?

  • Newbie
  • My payment is schedule to come out on the 7th every month. Yet another payment was taken out today. What do I have to do in order to get duplicate payment erased? 
  • RodrigoPalma
  • Roadie
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problems with familiar premium

I recently got premium familiar and I paid it but it doesnt work! Spotify already charged me for it, i have tried in 3 different cellphones, i closed and opened the app, i restart the phoneHelp please

  • Newbie
  • I recently got premium familiar and I paid it but it doesnt work! Spotify already charged me for it, i have tried in 3 different cellphones, i closed and opened the app, i restart the phone Help ple...
  • RodrigoPalma
  • Roadie
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium

my family and i recently got spotify premium. i downloaded a playlist of songs so i could listen offline in the car. after doing several skips it said i had run out. i checked my acc information and it said premium in the settings. anyone know why i ...

  • Newbie
  • my family and i recently got spotify premium. i downloaded a playlist of songs so i could listen offline in the car. after doing several skips it said i had run out. i checked my acc information and ...
  • RodrigoPalma
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago con tarjeta de banco Suiza pero vivo en Bolivia.

Ayer me he suscrito a plan familiar, donde me di cuenta que mi suscripcion figura como si viviera en Suiza cunado realemnte vivo en Bolivia, debido a que mi tarjeta de credito es de un banco de Suiza. Por está razon mi esposa e hija cuando las invite...

  • Newbie
  • Ayer me he suscrito a plan familiar, donde me di cuenta que mi suscripcion figura como si viviera en Suiza cunado realemnte vivo en Bolivia, debido a que mi tarjeta de credito es de un banco de Suiza...
  • RodrigoPalma
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution era premiun ahora ya no acepta mi tarjeta

spotifi ja hola hace como dos meses era premium con algunos problemas pero no impota mucho...el gran problema es que ahora ya no puedo ser premium sale un mensaje diciendo q siga intentando o que busque otras formas de pago pero es la unica tarjeta q...

  • Newbie
  • spotifi ja hola hace como dos meses era premium con algunos problemas pero no impota mucho...el gran problema es que ahora ya no puedo ser premium sale un mensaje diciendo q siga intentando o que bus...
  • RodrigoPalma
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution não vou receber meu período de teste grátis?

Oi, estou com um problema na cobrança. Sexta-feira eu entrei numa promoção de 7 dias de teste grátis, que terminaria dia 15/09, mas hoje (11/09) eu fiz minha assinatura premium definitiva e está escrito que a cobrança começará a partir de 15/09, poré...

  • Newbie
  • Oi, estou com um problema na cobrança. Sexta-feira eu entrei numa promoção de 7 dias de teste grátis, que terminaria dia 15/09, mas hoje (11/09) eu fiz minha assinatura premium definitiva e está escr...
  • RodrigoPalma
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Já paguei o premium pelo boleto há mais de 5 dias e minha conta continua free. O que posso fazer?

  • Newbie
  • Já paguei o premium pelo boleto há mais de 5 dias e minha conta continua free. O que posso fazer?
  • RodrigoPalma
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes