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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46151 Views
  • 16 replies
  • 4 likes
  • 46151 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28963 Views
  • 19 replies
  • 2 likes
  • 28963 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20316 Views
  • 6 replies
  • 1 likes
  • 20316 Views
  • 6 replies
  • 1 likes

Solved!! Charged twice per month

I just paid for a monthly student subscription, and when I checked my bank details spotify has charged me twice as much $5.99. Help please.

  • Newbie
  • I just paid for a monthly student subscription, and when I checked my bank details spotify has charged me twice as much $5.99. Help please.
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Cannot accept family subscription invitation

Hi, i tried clicking the 'accept invitation' but it leads me to a page saying "cannot join premium for family". Although my current subsciption status is 'free'. Help?

  • Newbie
  • Hi, i tried clicking the 'accept invitation' but it leads me to a page saying "cannot join premium for family". Although my current subsciption status is 'free'. Help?
  • Elinn
  • Newbie
  • 109 Views
  • 2 replies
  • 0 likes
  • 109 Views
  • 2 replies
  • 0 likes

Got charged 4 times

I just subscribed to Spotify using a student discount and i got charged 4 separate times (all 4.99) and i have no idea why, im assuming this is a huge error

  • Casual Listener
  • I just subscribed to Spotify using a student discount and i got charged 4 separate times (all 4.99) and i have no idea why, im assuming this is a huge error
  • MattSuda
  • Spotify Star
  • 96 Views
  • 3 replies
  • 0 likes
  • 96 Views
  • 3 replies
  • 0 likes

Me cobraron el premium pero mi cuenta sigue en gratis

Hola, quisiera su ayuda por qué hice el pago de mi cuenta, se cobró pero no se volvió premium mi cuenta. Ya cerré sesión, volví a iniciar y sigue en gratis. Ayuda por favor

  • Newbie
  • Hola, quisiera su ayuda por qué hice el pago de mi cuenta, se cobró pero no se volvió premium mi cuenta. Ya cerré sesión, volví a iniciar y sigue en gratis. Ayuda por favor 
  • MattSuda
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

keeps getting charged but says subscription is not active

Thought I cancelled my permium subscription, now it shows no history of receipts and im still getting charged.

  • Newbie
  • Thought I cancelled my permium subscription, now it shows no history of receipts and im still getting charged.
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Solved!! Credit cart area is not seen

Hi, I want to get premium but credit cart area is not seen. I used preum for a while but I canceled it later. Then I lived in Netherlands for two months. Now I am in mu country and I think spotify want me to prove citizenship. I am Turkish am I live ...

  • Not applicable
  • Hi, I want to get premium but credit cart area is not seen. I used preum for a while but I canceled it later. Then I lived in Netherlands for two months. Now I am in mu country and I think spotify wa...
  • user-removed
  • Not applicable
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Credit Card charged more than Subscription

Hello, My Single User subscription was listed at 9.99 + Tax, which should be 10.29, but my credit card is being charged 11.29 for that service. Also, since upgrading to Family Premium, its listed at 14.99, and im being charged 14.99, with no tax bein...

  • Newbie
  • Hello,   My Single User subscription was listed at 9.99 + Tax, which should be 10.29, but my credit card is being charged 11.29 for that service.   Also, since upgrading to Family Premi...
  • MattSuda
  • Spotify Star
  • 802 Views
  • 2 replies
  • 0 likes
  • 802 Views
  • 2 replies
  • 0 likes

no me deja ser parte de un plan familiar

Hola, NECESITO AYUDA.invite a mi mama que vive conmigo a ser parte del plan familiar que tengo y la primera vez que acepto la invitación, ella no escribio el codigo postal. luego, spotify le escribio que la empresa no pudo comprobar que vivimos bajo ...

  • Casual Listener
  • Hola,  NECESITO AYUDA. invite a mi mama que vive conmigo a ser parte del plan familiar que tengo y la primera vez que acepto la invitación, ella no escribio el codigo postal.  luego, spo...
  • Zayda
  • Newbie
  • 181 Views
  • 2 replies
  • 0 likes
  • 181 Views
  • 2 replies
  • 0 likes

I am being double charge on my spotify, what should i do?

Just a background, i enrolled online but when my 2yr contract ended with globe, and renewed my acct again, my spotify revert to free. So i enrolled again using another credit card but then i notice that i am still being charged on my first credit car...

  • Newbie
  • Just a background, i enrolled online but when my 2yr contract ended with globe, and renewed my acct again, my spotify revert to free. So i enrolled again using another credit card but then i notice t...
  • emma_janowski19
  • Casual Listener
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Getting charge

Hello I been charge 2 month in a row and we don't have access email or even the app. I want this resolved As soon as possible, please. Contact info: edithlymarie@gmail.com

  • Newbie
  • Hello I been charge 2 month in a row and we don't have access email or even the app. I want this resolved As soon as possible, please. Contact info: edithlymarie@gmail.com
  • Jacob
  • Community Legend
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 months subscription charge

I've got a charge of two months of subscription for the last two months, what's wrong with it, want a refund of this 2 extra payments subscription

  • Newbie
  • I've got a charge of two months of subscription for the last two months, what's wrong with it, want a refund of this 2 extra payments subscription
  • ZullyB
  • Roadie
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Upgrade

Hi. Currently have free spotify. Mobile plan covers for premium but cant upgarde without payment to spotify. Mobile provider cannot help.

  • Newbie
  • Hi. Currently have free spotify. Mobile plan covers for premium but cant upgarde without payment to spotify. Mobile provider cannot help.
  • 87 Views
  • 0 replies
  • 0 likes
  • 87 Views
  • 0 replies
  • 0 likes

Rogers Promo with New Device - Spotify Premium Override for 2nd Trial

I want to access the Spotify premium promo with my new device from Rogers...I've had the trial in the past, but I was assured by a rogers technician that you folks could override that, and grant the promo I was promised. Tyler

  • Newbie
  • I want to access the Spotify premium promo with my new device from Rogers...I've had the trial in the past, but I was assured by a rogers technician that you folks could override that, and grant the ...
  • MattSuda
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution fail to activate premium trial

I wanted to do the premium trial and i went in trying to activate it with my student discount, went through the process, but the premium features arent available on my phone or laptop. How do I activate them?

  • Not applicable
  • I wanted to do the premium trial and i went in trying to activate it with my student discount, went through the process, but the premium features arent available on my phone or laptop. How do I activ...
  • MonicaM_Bogota
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Solved!! Credit card from another country

I live in Europe but my credit card belongs to South America and Spotify tells me to set the latter as my location. Won't I have any problems in the future if I set that?

  • Newbie
  • I live in Europe but my credit card belongs to South America and Spotify tells me to set the latter as my location. Won't I have any problems in the future if I set that? 😕
  • MattSuda
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Receipts

Hi, I need all my receipts for 2016 for tax purposes but I can't see them all in the receipt section in my account overview, only some of them are visible. Can you please send all of them to me? Thanks

  • Casual Listener
  • Hi,   I need all my receipts for 2016 for tax purposes but I can't see them all in the receipt section in my account overview, only some of them are visible. Can you please send all of th...
  • MattSuda
  • Spotify Star
  • 88 Views
  • 3 replies
  • 0 likes
  • 88 Views
  • 3 replies
  • 0 likes

Charged but never got anything

I was charged for the student diccount but i don't have premium and i never got a receipt for it. What do i do?

  • Newbie
  • I was charged for the student diccount but i don't have premium and i never got a receipt for it. What do i do?
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

How do I cancel spotify premium on the same day it renews?

Hi, I want to cancel my spotify premium subscription on the same day it renews. Will it still charge my today if I cancel it?

  • Newbie
  • Hi, I want to cancel my spotify premium subscription on the same day it renews. Will it still charge my today if I cancel it?
  • KatesHere
  • Community Legend
  • 1107 Views
  • 1 replies
  • 0 likes
  • 1107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discout in France

Hello, I subscribed for the new student discount 5 days ago but I haven't received any information about it. No email whatsoever. What bothers me is that I got credited the full rate (9,99€) 2 days ago whereas I did the necessary to get the discount ...

  • Newbie
  • Hello, I subscribed for the new student discount 5 days ago but I haven't received any information about it. No email whatsoever. What bothers me is that I got credited the full rate (9,99€) 2 days a...
  • MonicaM_Bogota
  • Roadie
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

wrong payment

i pay for no reason !!! its not my account !!! i need his name and his spotify account !!!

  • Casual Listener
  • i pay for no reason !!! its not my account !!! i need his name and his spotify account !!!
  • KatesHere
  • Community Legend
  • 185 Views
  • 4 replies
  • 0 likes
  • 185 Views
  • 4 replies
  • 0 likes