Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Moderator
- 13007 Views
- 6 replies
- 0 likes
- 13007 Views
- 6 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1292 Views
- 19 replies
- 1 likes
- 1292 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47205 Views
- 20 replies
- 3 likes
- 47205 Views
- 20 replies
- 3 likes
It does not say premium on my profile
HI! I recently decided that I no longer want to be subscribed to spotify premium, and went on my desktop to change it. I logged in and followed the steps to try and cancel it, but when I go onto my account and click on the subsciption tab, it still s...
- HI! I recently decided that I no longer want to be subscribed to spotify premium, and went on my desktop to change it. I logged in and followed the steps to try and cancel it, but when I go onto my a...
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- Spotify Star
- 91 Views
- 1 replies
- 0 likes
- 91 Views
- 1 replies
- 0 likes
Cancellation with Rogers
I have just recently cancelled my spotify subscription with Rogers and would like to subscribe to the Family Subscription, when I try to change my subscription on Spotify it tells me I need to get in contact with Rogers.How long does it take for the ...
- I have just recently cancelled my spotify subscription with Rogers and would like to subscribe to the Family Subscription, when I try to change my subscription on Spotify it tells me I need to get in...
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- Spotify Star
- 120 Views
- 1 replies
- 0 likes
- 120 Views
- 1 replies
- 0 likes
No "Get premium"
Hi! I can't get the Premium for my spotify, whenever i dial *143# and try to register the Spotify129 it says that i should go to my Spotify App>Settings>Subscription> Get premium. But there is no 'Get Premium' button. Please help me :(( thank you!!
- Hi! I can't get the Premium for my spotify, whenever i dial *143# and try to register the Spotify129 it says that i should go to my Spotify App>Settings>Subscription> Get premium. But there ...
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- 67 Views
- 0 replies
- 0 likes
- 67 Views
- 0 replies
- 0 likes
I no longer have premium membership?
I pay directly from my bank account, but it says I no longer have premium? Why? I have been paying that way with no issue for over a year. Please help me get my premium back.
- I pay directly from my bank account, but it says I no longer have premium? Why? I have been paying that way with no issue for over a year. Please help me get my premium back.
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- Newbie
- 78 Views
- 1 replies
- 0 likes
- 78 Views
- 1 replies
- 0 likes
No me permite pagar premium en argentina
Cuando intento obtener premium con mi tarjeta de credito, me dice que spotify no ha sido lanzado en mi pais, y que debo usar una tarjeta de un pais donde se halla lanzado. Hasta donde tengo entendido en argentina ya esta disponible ya que conozco muc...
- Cuando intento obtener premium con mi tarjeta de credito, me dice que spotify no ha sido lanzado en mi pais, y que debo usar una tarjeta de un pais donde se halla lanzado. Hasta donde tengo entendido...
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- 86 Views
- 0 replies
- 0 likes
- 86 Views
- 0 replies
- 0 likes
How do I know when my Spotify Premium 3 month deal expires?
Hi everyone, I apologise if this is a silly question, but I purchased the 3 month premium deal for $0.99 (I'm in Australia) on May 17, 2017. I am not sure when the 3 month period ends and thus I don't know when to cancel my subscription so I don't ge...
- Hi everyone, I apologise if this is a silly question, but I purchased the 3 month premium deal for $0.99 (I'm in Australia) on May 17, 2017. I am not sure when the 3 month period ends ...
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- Not applicable
- 572 Views
- 2 replies
- 0 likes
- 572 Views
- 2 replies
- 0 likes
Charged too much
Hi,I have been charged twice in July for my premium account
- Hi, I have been charged twice in July for my premium account
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- Spotify Star
- 123 Views
- 3 replies
- 0 likes
- 123 Views
- 3 replies
- 0 likes
Family account is not working anymore
My account was part of a family plan and all of a sudden it wont recognize my adress so im not allowed to join anymore. I havent changed it and neither anyone else in my family. What can i do?
- My account was part of a family plan and all of a sudden it wont recognize my adress so im not allowed to join anymore. I havent changed it and neither anyone else in my family. What can i do?
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- 62 Views
- 0 replies
- 0 likes
- 62 Views
- 0 replies
- 0 likes
Charged Insufficient Funds Fee
Hello Spotify Staff,I was recently charged with an insufficient funds fee of $38.50, and I felt it was necessary that I voice how ridiculous of a fee that is for a $5/month service. I was still charged for the month (which has now turned into $10/mo ...
- Hello Spotify Staff, I was recently charged with an insufficient funds fee of $38.50, and I felt it was necessary that I voice how ridiculous of a fee that is for a $5/month service. I was still cha...
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- Casual Listener
- 293 Views
- 1 replies
- 0 likes
- 293 Views
- 1 replies
- 0 likes
charged after canceling premium i want a refund
i was charged twice in a month before, now in bein charged after cancelling my premium. I want a refund.
- i was charged twice in a month before, now in bein charged after cancelling my premium. I want a refund.
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- Spotify Star
- 84 Views
- 1 replies
- 0 likes
- 84 Views
- 1 replies
- 0 likes
Payment card change
Hello ,I received a new bank payement card and had to enter the new card information. I see the debit in my account but my Spotify account is not updated. It is in Free mode still. Does anyone know why and when it will be back to premium?Thanks for h...
- Hello , I received a new bank payement card and had to enter the new card information. I see the debit in my account but my Spotify account is not updated. It is in Free mode still. Does anyone know...
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- Spotify Star
- 164 Views
- 3 replies
- 0 likes
- 164 Views
- 3 replies
- 0 likes
I cant update my payment method!?! URGENT
I got a new card a few weeks ago and i got an email from Spotify saying that i need to pay premium or my subscription will be cancelled in 5 days time, so i log on to spotify and try change it on both my phone and my computer and neither worked. Now ...
- I got a new card a few weeks ago and i got an email from Spotify saying that i need to pay premium or my subscription will be cancelled in 5 days time, so i log on to spotify and try change it on bot...
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- Spotify Star
- 310 Views
- 4 replies
- 0 likes
- 310 Views
- 4 replies
- 0 likes
Superuser Contribution me cobran doble (charged twice monthly)
Hola, mi nombre es jero, tengo un tema, me estan cobrando doble mesualmente en dos tarjetas distintas pero de la misma cuenta. Tengo un cargo en la mastercard por 6,38 dls (todos los dias 17) y en la visa tengo otro por 4.52 dls (todos los dias 30). ...
- Hola, mi nombre es jero, tengo un tema, me estan cobrando doble mesualmente en dos tarjetas distintas pero de la misma cuenta. Tengo un cargo en la mastercard por 6,38 dls (todos los dias 17) y en la...
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- Newbie
- 490 Views
- 6 replies
- 2 likes
- 490 Views
- 6 replies
- 2 likes
Student Discount
Is there a way for my sister who has a college discount to connect it to my account so the discount can be shared?
- Is there a way for my sister who has a college discount to connect it to my account so the discount can be shared?
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- 73 Views
- 0 replies
- 0 likes
- 73 Views
- 0 replies
- 0 likes
Premium for family not working in my almost 1 year old account, this month.
Hi,I've using premium for family service for almost a year now, for the whole time I've been paying using PayPal, and it has worked flawlessly. But this month it didn't, my creditcard was charged by Spotify through PayPal and corresponding amount wer...
- Hi, I've using premium for family service for almost a year now, for the whole time I've been paying using PayPal, and it has worked flawlessly. But this month it didn't, my creditcard was charged b...
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- Spotify Star
- 104 Views
- 1 replies
- 0 likes
- 104 Views
- 1 replies
- 0 likes
Changing premium account
I have 2 accounts. One premium, one not premium. The account that aren't premium is connected to my facebook profile. I want to make THAT profile to my premium, instead of the one that isn't connected to facebook. What do i do?
- I have 2 accounts. One premium, one not premium. The account that aren't premium is connected to my facebook profile. I want to make THAT profile to my premium, instead of the one that isn't connecte...
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- Spotify Star
- 95 Views
- 1 replies
- 0 likes
- 95 Views
- 1 replies
- 0 likes
Premium for Family
1 of my member being kick out from the Premium for Family, when i try to invite him as member. we get this message but yet still unable to join the family.Please help.
- 1 of my member being kick out from the Premium for Family, when i try to invite him as member. we get this message but yet still unable to join the family. Please help.
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- Spotify Star
- 146 Views
- 3 replies
- 0 likes
- 146 Views
- 3 replies
- 0 likes
Problema con el pago
Hola Estimado OviiiOne Quisiera de tu ayuda para resolver lo siguiente: Tengo un problema parecido al usuario JeanCarlosP al cual le respondiste en esta fecha 2015-08-03 09:27 PM , y eh intentado las 3 soluciones que le comentaste como:Borrar cache ...
- Hola Estimado OviiiOne Quisiera de tu ayuda para resolver lo siguiente: Tengo un problema parecido al usuario JeanCarlosP al cual le respondiste en esta...
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- 77 Views
- 0 replies
- 0 likes
- 77 Views
- 0 replies
- 0 likes
Solved!! Downloading Songs
When my premium ends, will all my songs stay downloaded?
- When my premium ends, will all my songs stay downloaded?
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- Spotify Star
- 219 Views
- 2 replies
- 0 likes
- 219 Views
- 2 replies
- 0 likes
Student Sale
Hey there.I was gonna pay for my monthly Spotify premium then i saw Student Sale which was %50 off but seems like my school is not supported (I dont know why it is.) then i canceled it and went back to old normal premium version which is 13.99 TL (I ...
- Hey there.I was gonna pay for my monthly Spotify premium then i saw Student Sale which was %50 off but seems like my school is not supported (I dont know why it is.) then i canceled it and went back ...
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- Newbie
- 80 Views
- 1 replies
- 0 likes
- 80 Views
- 1 replies
- 0 likes