Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 185995 Views
- 119 replies
- 12 likes
- 185995 Views
- 119 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 21130 Views
- 28 replies
- 4 likes
- 21130 Views
- 28 replies
- 4 likes
Superuser Contribution Family Subscription Not working
My wife purchased the family subscription. We click the link to join and the page just spins and does nothing. Happening on iphone and desktop versions. There has been no email confirmations, no spam, we are getting the emails just fine, it is just n...
- My wife purchased the family subscription. We click the link to join and the page just spins and does nothing. Happening on iphone and desktop versions. There has been no email confirmations, no spam...
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- Roadie
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Re: Premium subscription not showing up in iPhone app
I was about to get premium in the settings but it only shows that im in free subscription and no "get premium" below it what should i do?
- I was about to get premium in the settings but it only shows that im in free subscription and no "get premium" below it what should i do?
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- Newbie
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Superuser Contribution Would like this to be resolved!
Signed up for the student premium. It took the payment but said I wasn't eligible for the student premium (school isnt in the options) would like this resolved
- Signed up for the student premium. It took the payment but said I wasn't eligible for the student premium (school isnt in the options) would like this resolved
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- Roadie
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify has charged my account without my authorization
How did this happen? I do NOT use your service.
- How did this happen? I do NOT use your service.
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- Roadie
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Superuser Contribution Cant upgrade my account with ANY credit card
I have a free Spotify account set up in Australia which was working fine. I am currently in Romania and wanted to upgrade to Premium. I changed the home page to Australia and tried to use many Australian Credit Cards but none of them will work? This ...
- I have a free Spotify account set up in Australia which was working fine. I am currently in Romania and wanted to upgrade to Premium. I changed the home page to Australia and tried to use many ...
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- Roadie
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Superuser Contribution I can't buy Premium, I think it's a bug
Every time I put my credit card info, it says that my card is having a "bad day", even though i'm sure there's not any problem with it once I buy other things online with it. Any help?
- Every time I put my credit card info, it says that my card is having a "bad day", even though i'm sure there's not any problem with it once I buy other things online with it. Any help?
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- Roadie
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Free premium account from my telco keeps trying to charge me
My internet provider offers free premium spotify with my fibre connection but I can't activate it as my previously existing free account keeps appearing and trying to charge me for upgrading.
- My internet provider offers free premium spotify with my fibre connection but I can't activate it as my previously existing free account keeps appearing and trying to charge me for upgrading.
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- 140 Views
- 0 replies
- 0 likes
- 140 Views
- 0 replies
- 0 likes
mi nombre de usuario no aparece
mi nombre de usuario no aparece cuando mis amigos intentan buscarme, acabo de suscribirme a una cuenta premium, porque pasa eso?
- mi nombre de usuario no aparece cuando mis amigos intentan buscarme, acabo de suscribirme a una cuenta premium, porque pasa eso?
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- Not applicable
- 2587 Views
- 3 replies
- 0 likes
- 2587 Views
- 3 replies
- 0 likes
Cancel my premium payment and privilages
Hi,I would like to get a refund and cancel the premium services please asap.Best regards
- Hi, I would like to get a refund and cancel the premium services please asap. Best regards
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- 124 Views
- 0 replies
- 0 likes
- 124 Views
- 0 replies
- 0 likes
Payback Student Discount
Hello, I bought Student Discount my credit card. and I sent my transcripts. Then, they come back to me. "Verified". I continued to complete but It wanted to me again credit card number and 6.99₺. What can I do? I'm already bought this.
- Hello, I bought Student Discount my credit card. and I sent my transcripts. Then, they come back to me. "Verified". I continued to complete but It wanted to me again credit card number and 6.99₺. Wha...
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- 192 Views
- 0 replies
- 0 likes
- 192 Views
- 0 replies
- 0 likes
My email address got suddenly changed to someone else's
Spotify just changed my email address to someone else's. How do I get it back?!
- Spotify just changed my email address to someone else's. How do I get it back?!
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- 173 Views
- 0 replies
- 0 likes
- 173 Views
- 0 replies
- 0 likes
Payment with student discount
Hello, is it possible to pay for Spotify Premium with Student Discount using PayPal? Because I have trouble doing so. They only allow me to use PayPal for Premium when paying full 6,99 euros per month. Why so? Thank you
- Hello, is it possible to pay for Spotify Premium with Student Discount using PayPal? Because I have trouble doing so. They only allow me to use PayPal for Premium when paying full 6,99 euros per mont...
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- Community Legend
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
deleted an account by mistake
I have a family subscription.I recently moved from the UK to Australia and changed my details.I deleted my partners account by accident at this point.She has set up a new account but lost her playlists. Can they be retrieved by Spotify?
- I have a family subscription. I recently moved from the UK to Australia and changed my details. I deleted my partners account by accident at this point. She has set up a new account but lost her p...
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- Community Legend
- 313 Views
- 1 replies
- 0 likes
- 313 Views
- 1 replies
- 0 likes
Solved!! Charged twice... again
So I signed up for student premium and I got charged twice again. Spotify have taken away the option of talking to someone to get it fixed. What can I do to get my money back?
- So I signed up for student premium and I got charged twice again. Spotify have taken away the option of talking to someone to get it fixed. What can I do to get my money back?
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- Community Legend
- 409 Views
- 3 replies
- 0 likes
- 409 Views
- 3 replies
- 0 likes
Charged twice , still premium for student is not activated
My daughter signed up for a student premium account and used my Spotify account and my online payment card. SMS from my card provider confirmed charge went through, twice.This would have been fine since charge can just be applied for future monthly s...
- My daughter signed up for a student premium account and used my Spotify account and my online payment card. SMS from my card provider confirmed charge went through, twice.This would have been fine si...
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- Community Legend
- 207 Views
- 1 replies
- 0 likes
- 207 Views
- 1 replies
- 0 likes
Free subscription
I bought a Spotify Premium month ago. I read that when I buy it for the first time i can get 30 days Premium for free. And now I don't have these 30 free days. What happened? I won't/can't get it? Please, be nice, I'm a noobie
- I bought a Spotify Premium month ago. I read that when I buy it for the first time i can get 30 days Premium for free. And now I don't have these 30 free days. What happened? I won't/can't get it? Pl...
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- Spotify Star
- 278 Views
- 3 replies
- 0 likes
- 278 Views
- 3 replies
- 0 likes
Payment not received = Family Pack setup removed??
Today I noticed that my account downgraded from Premium to Free.When I checked my mails, I saw that my payment wasn't accepted. I recall that a week or 2 ago, I had to change my Paypal account pwd because there was some unexpected activity.I totally ...
- Today I noticed that my account downgraded from Premium to Free. When I checked my mails, I saw that my payment wasn't accepted. I recall that a week or 2 ago, I had to change my Paypal acc...
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- 154 Views
- 0 replies
- 0 likes
- 154 Views
- 0 replies
- 0 likes
Student
More than a week ago I paid for the student account, along with the student voucher. But I did not receive any response and my account does not include any process in progress. Payment has already been debited to my card.
- More than a week ago I paid for the student account, along with the student voucher. But I did not receive any response and my account does not include any process in progress. Payment has already be...
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- 123 Views
- 0 replies
- 0 likes
- 123 Views
- 0 replies
- 0 likes
Premium account on KPN invoice but no Premium subscription
Hi, According to my invoice which I receive of Spotify-partner KPN every month I should have a Spotify Premium account (see attachment marked red). But when logging into Spotify I show that the account I have is a free account and that I could regist...
- Hi, According to my invoice which I receive of Spotify-partner KPN every month I should have a Spotify Premium account (see attachment marked red). But when logging into Spoti...
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- 146 Views
- 0 replies
- 0 likes
- 146 Views
- 0 replies
- 0 likes
Subscription Charges
Hello, I am still being charged on an account I turned off several months ago. I reached out previously about this issue, but would like to contact someone directly to ensure I am no longer being billed for the account and refunded for previous deduc...
- Hello, I am still being charged on an account I turned off several months ago. I reached out previously about this issue, but would like to contact someone directly to ensure I am no l...
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- 159 Views
- 0 replies
- 0 likes
- 159 Views
- 0 replies
- 0 likes