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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 13559 Views
  • 27 replies
  • 2 likes
  • 13559 Views
  • 27 replies
  • 2 likes

Premium to Student Discount

I'm currently paying for my Premium account through PayPal. I want to apply for the Student Discount, but they ask for a credit card number. If I sign up for the Student membership, will I be charged twice (once to my PayPal Account and once on my cr...

  • Newbie
  • I'm currently paying for my Premium account through PayPal. I want to apply for the Student Discount, but they ask for a credit card number. If I sign up for the Student membership, will I be charged...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Won't let me get premium

I have tried to get Spotify premium and every time it won't let me 

  • Newbie
  • I have tried to get Spotify premium and every time it won't let me 
  • Maxim
  • Spotify Star
  • 540 Views
  • 4 replies
  • 0 likes
  • 540 Views
  • 4 replies
  • 0 likes

Paying

Hi iv been charged for Spot ify now for a few months but I don't have an account with you would you be able to cancel and close and refund the money it has taken out last night

  • Casual Listener
  • Hi iv been charged for Spot ify now for a few months but I don't have an account with you would you be able to cancel and close and refund the money it has taken out last night 
  • Creaser456
  • Casual Listener
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

ME COBRARON 2 VECES EN UN MES

HEY, ME COBRARON 2 VECES ESTE MES Y ESO NO PUEDE SER, EXIJO UN REMBOLSO DE MI DINERO

  • Newbie
  • HEY, ME COBRARON 2 VECES ESTE MES Y ESO NO PUEDE SER, EXIJO UN REMBOLSO DE MI DINERO 
  • DannGar2
  • Newbie
  • 392 Views
  • 2 replies
  • 2 likes
  • 392 Views
  • 2 replies
  • 2 likes

Solved!! Can't change song when i'm not in the app

I'm premium i have everything okey with my account but there's a problem and it's i can't change the songs after 6 times i did it, if someone had the same problem can tell me how had a solussion for this problem please:(

  • Regular
  • I'm premium i have everything okey with my account but there's a problem and it's i can't change the songs after 6 times i did it, if someone had the same problem can tell me how had a solussion for ...
  • Bittencourt
  • Spotify Star
  • 2527 Views
  • 5 replies
  • 0 likes
  • 2527 Views
  • 5 replies
  • 0 likes

30 day trial

I signed up for the 30 day free trial online, and when I went to my Spotify app, it said I only have 7 days free?? I'm so confused. I specifically signed up for 30 days, does that not carry over into the app?

  • Newbie
  • I signed up for the 30 day free trial online, and when I went to my Spotify app, it said I only have 7 days free?? I'm so confused. I specifically signed up for 30 days, does that not carry over into...
  • Slidehh
  • Roadie
  • 365 Views
  • 1 replies
  • 1 likes
  • 365 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium payment failure

I've been trying to go premium,but it won't let me. It tells me it's bad day for my card and I have money in it. I've tried hundred times,but i can't log in. Help.

  • Casual Listener
  • I've been trying to go premium,but it won't let me. It tells me it's bad day for my card and I have money in it. I've tried hundred times,but i can't log in. Help.
  • Raindeeer
  • Casual Listener
  • 490 Views
  • 14 replies
  • 0 likes
  • 490 Views
  • 14 replies
  • 0 likes

Premium trial

I subscribed to a three month premium trial for 99p per month. Less than two months in and I have been charged £10 last month and this month. Anyone know how to get my money refunded?

  • Newbie
  • I subscribed to a three month premium trial for 99p per month. Less than two months in and I have been charged £10 last month and this month. Anyone know how to get my money refunded?
  • CryticalAce
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

I wanted to make a premium account, but always when I write the card details it appears that he is o

I wanted to make a premium account, but always when I write the card details it appears that my provider is on a bad day and speaks for a new form of payment, but everything is fine with my card. What can I do?

  • Casual Listener
  •   I wanted to make a premium account, but always when I write the card details it appears that my provider is on a bad day and speaks for a new form of payment, but everythin...
  • roscio
  • Newbie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

No puedo saltar canciones y soy premium

Hola lo que pasa es que compre una membresia por un mes para ser premium hace poco, todas las funciones como escuchar sin conexión, escoger la canción que quiero etc están normales, el problema es que cuando bloqueo el celular y quiero cambiar la can...

  • Regular
  • Hola lo que pasa es que compre una membresia por un mes para ser premium hace poco, todas las funciones como escuchar sin conexión, escoger la canción que quiero etc están normales, el problema es qu...
  • Diegova_45
  • Regular
  • 2218 Views
  • 2 replies
  • 0 likes
  • 2218 Views
  • 2 replies
  • 0 likes

Charged for family subscription instead of a normal premium.

I was supposed to be paying for a normal premium subscription and instead was charged for a family premium. That's nearly double what I'm supposed to be paying for in the first place. Has anyone else on here been subject to the same issue without bei...

  • Newbie
  • I was supposed to be paying for a normal premium subscription and instead was charged for a family premium. That's nearly double what I'm supposed to be paying for in the first place. Has anyone else...
  • 80 Views
  • 0 replies
  • 0 likes
  • 80 Views
  • 0 replies
  • 0 likes

Auto charged? Is there way to refund me my money

Okay now that was kind of a **bleep** move... I liked my 3 months subscription and i was considering getting another month, but not this one. Im student. This month im kind of low on money. And gor you to reach my wallet? Witouth asking me? Im not ev...

  • Newbie
  • Okay now that was kind of a **bleep** move... I liked my 3 months subscription and i was considering getting another month, but not this one. Im student. This month im kind of low...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

subsrcibtion phone and PC

Hello I have problem with my spotify. Today i buy 2 mounts subscribe for spotify and i have it on PC but on phone i don't have it. I don't know what to do. Please help me

  • Newbie
  • Hello I have problem with my spotify. Today i buy 2 mounts subscribe for spotify and i have it on PC but on phone i don't have it. I don't know what to do. Please help me
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Everything deleted when premium ends?

Woke up this morning to find my spotify was off of premium after a full year of it. All my music was greyed out and not downloaded. So i re subscribed for premium and everything is still greyed out and now im over my data usage because everything isn...

  • Newbie
  • Woke up this morning to find my spotify was off of premium after a full year of it. All my music was greyed out and not downloaded. So i re subscribed for premium and everything is still greyed out a...
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Card Failure (Premium)

Hi there! Looking for someone or something to resolve an issue regarding my premium subscription. I have tried for two days to update my payment details and renew my subscription, however, everytime a message pops up saying my payment provider is hav...

  • Casual Listener
  • Hi there!  Looking for someone or something to resolve an issue regarding my premium subscription. I have tried for two days to update my payment details and renew my subscription, however, eve...
  • KatesHere
  • Community Legend
  • 500 Views
  • 6 replies
  • 0 likes
  • 500 Views
  • 6 replies
  • 0 likes

STILL FREE WHEN I ALREADY PAID PREMIUM

Tengo una cuenta premium desde un plan familiar y todos los miembros de la familia tienen premium a excepción de mí, se realizó el pago con tarjeta y es automático, como de costumbre, pero parece que tengo suscripción gratis. Ya intente cerrando sesi...

  • Visitor
  • Tengo una cuenta premium desde un plan familiar y todos los miembros de la familia tienen premium a excepción de mí, se realizó el pago con tarjeta y es automático, como de costumbre, pero parece que...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Superuser Contribution i've been charged for 5,91?

i checked my bankaccount today and i got charged for 5,91. i was charged for 9,99, too. Is there something you can buy in the Spotify app?

  • Casual Listener
  • i checked my bankaccount today and i got charged for 5,91. i was charged for 9,99, too. Is there something you can buy in the Spotify app? 
  • Remind
  • Casual Listener
  • 168 Views
  • 2 replies
  • 0 likes
  • 168 Views
  • 2 replies
  • 0 likes

Solved!! Problemas com pagamento plano familiar

Olá, há alguns dias já efetuei o pagamento da minha conta premium familiar e continuo recebendo emails e avisos no próprio aplicativo que a conta ainda não foi paga. O que devo fazer?

  • Casual Listener
  • Olá, há alguns dias já efetuei o pagamento da minha conta premium familiar e continuo recebendo emails e avisos no próprio aplicativo que a conta ainda não foi paga. O que devo fazer?
  • Bittencourt
  • Spotify Star
  • 477 Views
  • 7 replies
  • 0 likes
  • 477 Views
  • 7 replies
  • 0 likes

Premium services not working

I bought the premium service & I still get adds! What do I need to do?

  • Visitor
  • I bought the premium service & I still get adds! What do I need to do?
  • Bittencourt
  • Spotify Star
  • 193 Views
  • 5 replies
  • 0 likes
  • 193 Views
  • 5 replies
  • 0 likes

Can't upgrade again

For some reason my payment method needed to be updated and I didn't update it in time or something and now I can't upgrade to premium again. What's going on? Someone plz help!?!?

  • Newbie
  • For some reason my payment method needed to be updated and I didn't update it in time or something and now I can't upgrade to premium again. What's going on? Someone plz help!?!?
  • 89 Views
  • 0 replies
  • 0 likes
  • 89 Views
  • 0 replies
  • 0 likes