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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5339 Views
  • 23 replies
  • 2 likes
  • 5339 Views
  • 23 replies
  • 2 likes

Help please, can't find the pay by mobile for globe

I keep refreshing it and it's still not there. My friend recently got in wiht globe load too but i can't seem to find it. Please help I really wanna listen to music offline since I don't have credit cards and such.

  • Newbie
  •  I keep refreshing it and it's still not there. My friend recently got in wiht globe load too but i can't seem to find it. Please help I really wanna listen to music offline since I don't have c...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

I did not receive my student discount this month

My account has always been charged $4.99 because I am a current student using my current student email, but this month I was charged the full $9.99, I need a refund for the over charge! And how do I ensure my account will be charged as a student in t...

  • Newbie
  • My account has always been charged $4.99 because I am a current student using my current student email, but this month I was charged the full $9.99, I need a refund for the over charge! And how do I ...
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

3 months premium subscription not credited

Paid today in a Bayad Center worth 387.00 pesos worth of 3 months premium subscription. And still my subscription is not updated. Please help.

  • Newbie
  • Paid today in a Bayad Center worth 387.00 pesos worth of 3 months premium subscription. And still my subscription is not updated. Please help.
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Solved!! Change billing day?

Hi so I got charged £9.99 today, however I need the payment day changed for the 28th onwards.How would I go about this without getting charged twice? Can I just cancel the subscription today and go back on premium tomorrow? What will happen with the ...

  • Music Fan
  • Hi so I got charged £9.99 today, however I need the payment day changed for the 28th onwards. How would I go about this without getting charged twice? Can I just cancel the subscription today and go...
  • kirashi
  • Community Legend
  • 394 Views
  • 3 replies
  • 0 likes
  • 394 Views
  • 3 replies
  • 0 likes

Solved!! 99p deal?

I started a 7-day trial back in June with the advertisement popping up daily that afterwards I could get premium for 99p for three months. After my 7 days were up I signed up to premium but today I have been charged 9.99. Why am I getting the 99p dea...

  • Music Fan
  • I started a 7-day trial back in June with the advertisement popping up daily that afterwards I could get premium for 99p for three months. After my 7 days were up I signed up to premium but today I h...
  • KingOfHelping
  • Roadie
  • 659 Views
  • 9 replies
  • 0 likes
  • 659 Views
  • 9 replies
  • 0 likes

premium help on vacay

i was on vacation and didnt use my spotify for a month and forgot to cancel my premium so i was wondering if i could get a refund?

  • Newbie
  • i was on vacation and didnt use my spotify for a month and forgot to cancel my premium so i was wondering if i could get a refund?
  • Jacob
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Solved!! Signed up for free 30 day trial, got charged twice

After my 7 day trial the app told me I could get a free month if I signed up,so I did. I am a student so I applied for the discount and got it...twice; they charged me 5 bucks twice so I basically just paid the regular 10 bucks a month, and I didn't ...

  • Newbie
  • After my 7 day trial the app told me I could get a free month if I signed up,so I did. I am a student so I applied for the discount and got it...twice; they charged me 5 bucks twice so I basically ju...
  • KingOfHelping
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Solved!! Student account expiring

So I got charged on July 21 for my student account, and today Spotify emailed me saying my student discount is expiring soon. Do I want to extend my discount today or should I wait? I don't want to be charged again for the month when I've just paid f...

  • Newbie
  • So I got charged on July 21 for my student account, and today Spotify emailed me saying my student discount is expiring soon.  Do I want to extend my discount today or should I wait?  I don...
  • KingOfHelping
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

Hey everyone so I have had premium since 2015 no problems but canceled to save money. Today I have started premium again but when I go into a new playlist I made it lets me choose my song and download but if I click on now playing and try to see up n...

  • Casual Listener
  • Hey everyone so I have had premium since 2015 no problems but canceled to save money. Today I have started premium again but when I go into a new playlist I made it lets me choose my song and downloa...
  • hntrthmpsn
  • Newbie
  • 178 Views
  • 2 replies
  • 0 likes
  • 178 Views
  • 2 replies
  • 0 likes

Superuser Contribution Upgraded premium to family account, got charged twice on 3rd month

Hi I'm having some trouble with the payment. I upgraded my premium account to a family acount 3 months ago, but I was still got charged for my premium account on the 3rd month! Please assist!

  • Casual Listener
  • Hi I'm having some trouble with the payment.    I upgraded my premium account to a family acount 3 months ago, but I was still got charged for my premium account on the 3rd month!  ...
  • magnusmulyadi
  • Casual Listener
  • 208 Views
  • 3 replies
  • 0 likes
  • 208 Views
  • 3 replies
  • 0 likes

Paysafecard

No puedo hacer el pago por el metodo de paysafecard

  • Newbie
  • No puedo hacer el pago por el metodo de paysafecard
  • 215 Views
  • 0 replies
  • 1 likes
  • 215 Views
  • 0 replies
  • 1 likes

premium familiar

Deseo inscribirme al plan familiar premium, pero al ingresar el número de cuenta de mi tarjeta de cr

  • Casual Listener
  • Deseo inscribirme al plan familiar premium, pero al ingresar el número de cuenta de mi tarjeta de cr
  • AkeMAncilla95
  • Casual Listener
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

En la página me dice que tengo el plan familiar pero en la aplicación no me aparece premium mi cuenta.

  • Newbie
  • En la página me dice que tengo el plan familiar pero en la aplicación no me aparece premium mi cuenta.
  • MonicaM_Bogota
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Unable to change payment method from Ireland to Canada

I am trying to change my payment method from my Irish PayPal account to my Canadian credit card. I have followed the steps here. After following these steps I get the message: "Unfortunately we haven't launched in this country yet. You need to use a ...

  • Newbie
  • I am trying to change my payment method from my Irish PayPal account to my Canadian credit card.    I have followed the steps here. After following these steps I get the message: &n...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

Creating a new account and transferring songs from a previous account.

Just moved to a new address and would like to update to premium family w/ a new roomate.If i create a new account to upgrade, is there anyway to transfer my playlists/recommendations from my previous account?

  • Newbie
  • Just moved to a new address and would like to update to premium family w/ a new roomate. If i create a new account to upgrade, is there anyway to transfer my playlists/recommendations from my previo...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Spotify running premium only on one device

O meu Spotify está vinculado ao Facebook e tudo está bem com as contas dos dispositivos usados, mas eu só posso usar o mesmo no computador, no celular não funciona com o prémio, poderia me ajudar no celular dizer que eu sou Não é premium, alguém pode...

  • Newbie
  • O meu Spotify está vinculado ao Facebook e tudo está bem com as contas dos dispositivos usados, mas eu só posso usar o mesmo no computador, no celular não funciona com o prémio, poderia me ajudar no ...
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

AMEX £1.00 charge for Spotify Premium Free Trial

Hi,Today I signed up for the 30-day free trial of Premium here:https://www.spotify.com/uk/premium/After entering my AMEX details I was immediately notified of a £1 Spotify transaction on my phone.After signing into AMEX I can see 2 pending £1.00 tran...

  • Newbie
  • Hi, Today I signed up for the 30-day free trial of Premium here: https://www.spotify.com/uk/premium/ After entering my AMEX details I was immediately notified of a £1 Spotify transaction on my pho...
  • Maxim
  • Spotify Star
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

continuously getting billed after premium cancellation

i have cancelled my premium subscription last may and is still getting billed every month. i am not even using the account.. how can i cancel it and get my refund?

  • Newbie
  • i have cancelled my premium subscription last may and is still getting billed every month. i am not even using the account.. how can i cancel it and get my refund?
  • Maxim
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Premium Family

I already have a Premium account & I pay $9.99 a month, but I would like to update to the Family Premium. Will they just start charging me the $14.99 instead of $9.99 or do I need to cancel my Premium & purchase the Family Premium?

  • Newbie
  • I already have a Premium account & I pay $9.99 a month, but I would like to update to the Family Premium. Will they just start charging me the $14.99 instead of $9.99 or do I need to cancel my Pr...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes