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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192554 Views

123 replies

12 likes

  • 192554 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21983 Views

28 replies

4 likes

  • 21983 Views
  • 28 replies
  • 4 likes

Student Subscription charge

Recently I attempted to sign up for Spotify premium, and since I am a very recent freshman I was not yet in the student system. But after putting in my information I still got charged even though my account says I'm still under the free subscription.

Casual Listener

Recently I attempted to sign up for Spotify premium, and since I am a very recent freshman I was not yet in the student system. But after putting in my information I still got charged even though my ...

Carly1135

Casual Listener

213 Views

3 replies

0 likes

  • 213 Views
  • 3 replies
  • 0 likes

Paid for premium but still on Free

Hi! I already paid for premium but my subscription is still on free. I tried logging in and out but the problem still persists. I paid at Cebuana Lhuiller.

Newbie

Hi! I already paid for premium but my subscription is still on free. I tried logging in and out but the problem still persists. I paid at Cebuana Lhuiller.

user-removed

Not applicable

223 Views

2 replies

0 likes

  • 223 Views
  • 2 replies
  • 0 likes

Student discount

I currently have a normal premium account. I'm now a student, can I keep my current account but just add the student discount to it?

Newbie

I currently have a normal premium account. I'm now a student, can I keep my current account but just add the student discount to it? 

Tom

Community Legend

170 Views

1 replies

0 likes

  • 170 Views
  • 1 replies
  • 0 likes

Solved!! cobrança tripla

Tentei por duas vezes realizar a atualização da minha conta free ara a conta estudante via APP, porem, nas duas vezes não consegui passar do ponto onde deveria enviar o documento,pois, o APP travava. Então, fui para o site via browser e consegui norm...

Casual Listener

Tentei por duas vezes realizar a atualização da minha conta free ara a conta estudante via APP, porem, nas duas vezes não consegui passar do ponto onde deveria enviar o documento,pois, o APP travava....

Bittencourt

Spotify Star

333 Views

3 replies

0 likes

  • 333 Views
  • 3 replies
  • 0 likes

My money got stolen by spotify

So yesterday I tried if I could get the student discount, because I study in a secondary school which is from the same brand of a high school, so to get discount I choose the high school as the school I was studying in.But failed to get the premium a...

Newbie

So yesterday I tried if I could get the student discount, because I study in a secondary school which is from the same brand of a high school, so to get discount I choose the high school as the schoo...

Maxim

Spotify Star

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Solved!! Paysafecard payment

So, I live in Germany but I am on a "vacation" in Croatia now. Can I buy myself premium with paysafecard from Croatia or does it have to be from Germany?

Newbie

So, I live in Germany but I am on a "vacation" in Croatia now. Can I buy myself premium with paysafecard from Croatia or does it have to be from Germany?

Maxim

Spotify Star

604 Views

1 replies

0 likes

  • 604 Views
  • 1 replies
  • 0 likes

Student payment

When I try to do the hulu/Spotify deal for students it comes up with a screen that says they think I am not a student but sure enough I bust my **bleep** everyday at college, how do I prove I am a student?

Visitor

When I try to do the hulu/Spotify deal for students it comes up with a screen that says they think I am not a student but sure enough I bust my **bleep** everyday at college, how do I prove I am a st...

Maxim

Spotify Star

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Solved!! double charge

i am a student and i want student discount but when i was applying my internet was lagging but i already finished the part of bank card so at last i need to apply agin and then i found out i have been charged for twice

Newbie

i am a student and i want student discount  but when i was applying my internet was lagging but i already finished the part of bank card so at last i need to apply agin and then i found out i ha...

Maxim

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Where to find registered address

Some members of our family account were kicked out of the account with no warning. Pretty poor service.Anyway, trying to log them in now, but getting address problems. One idea is, as we live in Taiwan, we're not sure if we entered the details in Chi...

Casual Listener

Some members of our family account were kicked out of the account with no warning. Pretty poor service. Anyway, trying to log them in now, but getting address problems. One idea is, as we live in Ta...

uruquiora

Casual Listener

1001 Views

5 replies

0 likes

  • 1001 Views
  • 5 replies
  • 0 likes

Parts of my premium aren't working

So I bought premium last night, the transaction is still pending but I can choose the songs I want to listen to and no adds, plus I can download music like premium features. All that is fine but I can't skip more than 5 times and I can't have a song ...

Newbie

So I bought premium last night, the transaction is still pending but I can choose the songs I want to listen to and no adds, plus I can download music like premium features. All that is fine but I ca...

sukkanındotu

Casual Listener

260 Views

3 replies

0 likes

  • 260 Views
  • 3 replies
  • 0 likes

Student withouth kreditcard

i want to use spotify student here in austria, but i don't have a kreditcard. are there any other options to pay? i couldn't find any

Casual Listener

i want to use spotify student here in austria, but i don't have a kreditcard. are there any other options to pay? i couldn't find any

Maxim

Spotify Star

242 Views

3 replies

0 likes

  • 242 Views
  • 3 replies
  • 0 likes

Need money back cancelled account

I didn't realise I would be getting charged 9.99 an I need it back iv cancelled my account how do I get the money back as I can't ring up as there is no customer service?

Newbie

I didn't realise I would be getting charged 9.99 an I need it back iv cancelled my account how do I get the money back as I can't ring up as there is no customer service? 

SpotCreated

Roadie

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Discount for High school students

I have a 15 year old son in high school who loves to use Spotify. How come only college/univeristy kids get the discounts?? Shouldn't it be available to ALL students? Here is your response from over a year ago and nothing new yet........ 14.99 is sti...

Newbie

I have a 15 year old son in high school who loves to use Spotify. How come only college/univeristy kids get the discounts?? Shouldn't it be available to ALL students?   Here is your response f...

SpotCreated

Roadie

1294 Views

1 replies

0 likes

  • 1294 Views
  • 1 replies
  • 0 likes

International Premium payment

Hey there! I am currently living outside of the United States and will be living internationally for a year. When i tried to set up Spotify premium, it told me that I am not allowed to pay for an in-country account because I have a card that belongs ...

Newbie

Hey there! I am currently living outside of the United States and will be living internationally for a year.  When i tried to set up Spotify premium, it told me that I am not allowed to pay for ...

SpotCreated

Roadie

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Premium payment

I extended my student premium and then realized you already charged $10 yesterday because you automatically renewed my subscription to non-student membership. Am I getting to pay both? If so, can you reimburse $10?

Newbie

I extended my student premium and then realized you already charged $10 yesterday because you automatically renewed my subscription to non-student membership. Am I getting to pay both? If so, can you...

SpotCreated

Roadie

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes

I had premium for 4 months and it paused out of nowhere

I was a Spotify premium member for 4 months and it got paused out of nowhere, it said to update my payment details which I did and it refuses to take my card information, at first it says my card provider is having a bad day and I need to check it, m...

Newbie

I was a Spotify premium member for 4 months and it got paused out of nowhere, it said to update my payment details which I did and it refuses to take my card information, at first it says my card pro...

SpotCreated

Roadie

158 Views

1 replies

0 likes

  • 158 Views
  • 1 replies
  • 0 likes

30 day trail

I just signed up for 30 day trail free on spotify. If i cancel it and i open it again weeks later will i still have the opportunity for 30 day free trial or will the trial offer ended.

Newbie

I just signed up for 30 day trail free on spotify. If i cancel it and i open it again weeks later will i still have the opportunity for 30 day free trial or will the trial offer ended.

rossi1911

Community Legend

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Double charged

I have been charged 4 times this month... 9/1, 9/4 and twice on 9/16... And I'm sorry not having a way for you Customer's to contact you other then this form is very aggravating...

Newbie

I have been charged 4 times this month... 9/1, 9/4 and twice on 9/16... And I'm sorry not having a way for you Customer's to contact you other then this form is very aggravating... 

SaraiSound

Roadie

221 Views

1 replies

1 likes

  • 221 Views
  • 1 replies
  • 1 likes

Preciso que o serviço de validação de pagamento da conta Premium seja mais eficaz!

Paguei a conta premium há mais de 3 dias e até agora não foi validado. Já saí e entrei no Spotify mais de 500 vezes e não atualizam. Absurdo!

Newbie

Paguei a conta premium há mais de 3 dias e até agora não foi validado. Já saí e entrei no Spotify mais de 500 vezes e não atualizam. Absurdo!

Bittencourt

Spotify Star

157 Views

1 replies

0 likes

  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled account

I cancelled spotify months ago and I got a charge off 9.99 on my account this morning I want my money out back into my account now

Newbie

I cancelled spotify months ago and I got a charge off 9.99 on my account this morning I want my money out back into my account now

nuzzojon

Newbie

241 Views

2 replies

1 likes

  • 241 Views
  • 2 replies
  • 1 likes